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    Samsung Experience Store

    2.4 (43 reviews)

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    Manny O.

    AVOID SAMSUNG AT ALL COST UNLESS YOU ENJOY PAIN...LIKE DANTE'S INFERNOR PERGATORY LIKE PAIN I ordered a dryer from Samsung direct in December 2022. The dryer was delivered 1/5/23 defective, as it sounded like a helicopter when it ran. The delivery company, a third party RXO, told me I would have to take it up to Samsung. It took three separate calls, before finally speaking with someone that can help. I used the online tool to flag my defect, and was called by a rep, only to be told that I was talking to the wrong department (order support), and that I would need to talk to someone in the warranty department. Somehow I was transferred to tech support, and then I was dropped. I am resilient, so I did call two more times. Third time was a charm. Mind you this was an hour and 15 minutes of holds and transfers later. Finally Samsung then agreed to replace the dryer. I was then told to circle up with the third party to schedule a replacement. I called RXO the next day, and they said they had no note to replace the dryer and to call Samsung. So the song and dance began again. Another day, another hour trying to connect to Samsung. Another day or two pass, and I call RXO and they agree to replace the dryer. Three weeks later, 1/25/22, the dryer was replaced with: you guessed it, another dryer with the same defect. The driver told me it was common. It is now 3/9/22, nearly three months from my original order, and six weeks since the 2nd defective dryer was delivered. I receive a note every 3 weeks from Samsung saying "we are still looking into this." Currently, I am on hold yet again. Hence, I am able to draft a novel on my experience. I hope you read this and spare yourself the pain.

    Totally worthless phone - was only 2 weeks old
    Jennifer M.

    This is it - my first bad review. What a waste of time this store is. Our phone carrier (Verizon) sent us here saying the store would have what we needed for my Samsung galaxy's broken screen - NOPE. The employees were rude dismissive and so unhelpful. They took one look at the screen and said we'd have to buy a new phone...the phone is two weeks old! It was never dropped and was in a case the entirety of its short life. What happened? A piece of SAND got into the case and somehow ruined the whole phone. The whole phone is somehow so completely vulnerable and sensitive that sand from a pocket (not even from being dropped in the sand) destroyed the entire $800 phone. What is Samsung thinking??? How is this whole company even in existence. Unbelievable.

    Email from Samsung direct where they lied about my product being available and ready for shipping.

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    1 month ago

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    1 year ago

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    5 months ago

    They sold me a cover that does not even fit my tablet and not the friendliest. They are most knowledgeable.

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    1 year ago

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    3 years ago

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    3 years ago

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    2 years ago

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    1 year ago

    Phenomenal service, I traded my phone for a new flip and Harry helped me out with each part of my transaction. Definitely coming back!

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    1 year ago

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    3 years ago

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    5 years ago

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    3 years ago

    I will never but a Samsung product again. Poor customer service. Badly trained employees.

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    4 years ago

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    7 years ago

    Went in this store to just to check it out. I like it. I am also glad it doesn't smell frowzy in the store, unlike another store.

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    4 years ago

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    7 years ago

    Nice store just wish they carried more cases for the Galaxy A50 and let customers play with the Galaxy Fold.

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    5 years ago

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    Page 1 of 2

    Ask the Community - Samsung Experience Store

    Review Highlights - Samsung Experience Store

    Miguel was completely knowledgeable on the phone, he took the time to thoroughly explain the Note 20 and it's amazing features.

    Mentioned in 2 reviews

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    People searched for Electronics 1,697 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    2.6(10 reviews)
    2.5 mi

    Google Review: T-Mobile - 2413 Jericho Turnpike, Garden City Park, NY 11040…read more Customer service makes or breaks an experience, and at this T-Mobile location, Danielle is the reason to go. While the rest of the staff felt a bit indifferent--as if my presence wasn't important--Danielle's professionalism, patience, and empathy completely saved the day. I needed my phone unlocked and had to leave with it before the process was complete. Danielle not only understood but allowed it without hassle, showing trust and flexibility. That kind of due diligence and customer-first attitude is rare. She listened, explained clearly, and treated me with genuine respect. When I did come back Danielle wasn't around and only one girl wanted to help me while the rest seemed too busy. I've been with Sprint / Tmobile for nearly 23yrs. But hopefully this changes as company is thriving. It's no exaggeration to say this review went from a 0 to a 5 solely because of her. Danielle is a good soul who embodies what customer service should be. If you're heading to this T-Mobile, ask for Danielle--you'll get the kind of service that makes you feel valued. --- Boomsauce Scale (Google Review Edition) - B - Basura Total flop. Poor service, bad attitude, and zero accountability. - BS - Basic Sauce Meh. It's okay, but nothing memorable. You expected more. - BS+ - Better Sauce Solid experience. Good service, decent selection, worth checking out. - BS++ - Best Sauce Great team, clean space, and reliable support. Would recommend. - BS+++ - Boomsauce Elite Top-tier. Friendly staff, empathetic service, and a customer-first approach. Boomsauce Score: BS+++ - Boomsauce Elite (for Danielle) She's the reason this location deserves recognition.

    This store gave me a promotional offer that I was not in fact eligible for due to its ending date…read morehaving already passed. Due to this, my monthly bill has increased with no recourse, despite the apologies of the woman on the support line. Please educate the employees of this store on what it means to charge someone additional money without actually reading the fine print themselves before trying to sell something. Awful experience all around, thanks. P.S - T-Mobile support claimed that it was in fact the responsibility of the store to educate its own employees on their promotions.

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    Samsung Experience Store - electronics - Updated May 2026

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