Fantastic service, Chris was amazing with helping get me set up with a new iPhone and he even managed to lower my bill! Highly recommend this store and the staff! read more

Your Wireless - Inside - Mobile Phones Near Me - Carle Place, New York

Was originally NOT a satisfied customer. However, have to admit Verizon, Carle Place came through and made the situation right ASAP for me and my account $$$. Plan to go back and use them to upgrade my wife's phone. read more

Go elsewhere. Very rude and not understanding. After purchasing a new phone I had to go back 8 times for instruction. They give you a 5 minute review of the phone. Then you are on your own. The phone itself if unbelievable. Still learning all the options on it though. When I tried to return it I was told that I would be charged the same price that I was paying for the new phone. There was no going back to my old plan. read more

Amazing support and help. Super kind and friendly. Made buying a phone one of the easiest experiences. Helped with set up, putting on screen protector, etc. Also made sure I got the best deal (way better than I expected and that's a first for a phone retailer). Overall best phone buying experience I've had I my lifetime. read more

If I could give a 0 star review I would. I came in to the store to buy a prepaid unlimited sim card for an unlocked phone. The salesman insisted this required a cash payment only. I foolishly paid the $65. The sim card he gave us did not work in either of 2 unlocked phones we had. He insisted the card was good and refused to return our money. Some customers left the store upon seeing us being scammed, at which point the salesman called police, because he was losing potential business. The police heard our stories and privately told me I had indeed been scammed. Unfortunately they did not have authority to take any action. We later went to a different Verizon store and asked about the sim card. They examined it and told us the card was never activated and, in fact, is a type that Verizon discontinued use of many years ago. I have filed complaints with the Better Business Bureau, the NYS Attorney General's consumer complaint division, and have corresponded to Verizon directly. Hopefully Verizon will remove this thief's authorization to sell their services. read more

Step 1 to a successful business is being open during your posted business hours. Sign says they open at 10am. It's 10:15 and I'm still standing out front. Well, I WAS standing out front. Now I'm driving to another store. read more

Adeel was amazing....he was very helpful and knows his stuff....i was there in and out........this store is great and the service is remarkable........ read more

Raj, Taran and Jaskarn spent plenty of time with me explaining the phone promotions, plans and discounts, going over all details with a fine-tooth comb and answering all my questions and concerns. My family wound up with 4 brand new phones and I am only paying less than a handful of dollars than I was paying with my previous wireless carrier! They are fantastic and I am greatly appreciative of employees so dedicated to customer service excellence. Thank you all read more

They have super professional staff, very helpful they spent so much time to explain me how to use my new smart phone Taran was awesome he went out of the way to help me out. I would highly recommended this location. read more

This was the worst customer experience I have ever experienced by far. Rude, incompetent, and seeming lack of structure and common sense with no manners at all. I had placed an order online to be picked up at this store based on the Verizon systems inventory, when my phone was not ready almost 24 hours later I called to ask on the status of the order. The girl who answered took my phone number and said she'd call back in an hour. 2.5 hours later with no phone call I decided to go to the store assuming they were probably very busy and that is why the phone call was not returned. Upon entering the store, with 1 customer in it, no one took the time to acknowledge I was there for at least 5 minutes. No greeting, no "we'll be with you in a few moments," nothing. Finally, a girl came out from the back and asked if I needed help. I told her that I had called and was looking for a particular iPhone. She finished my sentence clearly realizing I had call and at no point apologized for not returning my call. She then said that she was in training and the other associate would have to help me. She then sat down and twiddled her thumbs. Eventually a man, I'm assuming the manager, came out from the back, spoke with the girl and left the store. Again, never acknowledging that I was standing there. A decent while later, the store phone rang, the girl picked up, spoke with who I can only assume was the manager, and approached me to tell me she had permission to help me now. I again told her what phone I had ordered (at no point did anyone check the computer system) and she went to the back and came out with the phone in all of the colors, besides the one I had ordered to be picked up based on their inventory. The other associate, then told her to go check a second location. She returned again and said they didn't have it, and the other associate confirmed. After explaining again that the order was placed with customer service based on their inventory he said it wasn't his fault and that I would have to call customer service to cancel the order.... having worked in retail I know that his store should have cancelled due to failure to complete the order. At no point did anyone offer an apology or take ownership for the issue that was caused by the issue with their inventory. Horrible experience that could've been avoided with the slightest bit of common sense and common courtesy. read more

Excellent customer service! It was a few days before the holidays and my phone was acting up. I popped into this verizon store and was greeted by staff member, Madiha. She went over and beyond to make sure I received the uttermost service and upgrade. Madiha was so efficient and thorough; I felt confident in my decision of purchases. She was patient, kind, and never couldn't be more helpful. Thank you! read more

This will be my To Go store now. I went there to pay my bill but the Great team and leader gave me the best deal not only on cell phone but on fios as well. Everything was explained so well and in details. The made my bills det on the paper so I can see how my next bill will look. Go ask for Taran/ Manager. read more

Today was a very good day because I finally met two competent technicians that were able to resolve my mothers long time problems with her iPhone 6 Plus. We have visited over 5 Verizon wireless locations as well as the Apple Store in manhasset and no one but Japneet & Ameet were able to fix her iPhone issue. She now has a properly working phone. I highly recommend this location. Thank you Verizon wireless in Glen Cove!! I will send everyone needing iPhone service to your company. read more

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They lied to us! From all my calls ( hours and hours) with Verizon, I finally found that they falsely represented the programs and deals they sold us, which we didn't find out until months later when their promises never panned out and our bills kept going up . We went there to look at new plans, they sold us on a great deal, only to find out from Verizon itself that they lied about the plan they signed us up for. after many hours on the phone with Verizon trying to fix the issues including getting billed monthly twice the amount that we agreed to and going back to the store many times, they refused to help. Here's an actual quote when we got the phones "you'll have 5G now and it will be so much faster". Here's a quote from my last time in the store trying to address the problems "5G is not yet available on Long Island" Please, do yourself a favor and don't get caught in the same trap we did! read more

Honestly it's more of a zero star kind of place. Customer service is terrible and rude.

I picked up a new router. When I got home a few things were missing. Returned to the store where Raj was very helpful is giving me the correct equipment. Thanks again for your help. read more

Dropped off equipment at this store. 5 minute wait good service. Clean store and the guy behind the counter did a great job. Recommend this store for sure. read more

Your Wireless - Verizon - Mobile Phones Near Me - Carle Place, New York

They know their business well but I didn't realize I should have come here with my negotiating face on. You can get a cheaper phone on the verizon website, but thats probably obvious to many people. What I didn't appreciate mainly was that the manager told me I was going to love him for the price of the phone only for me to find out I was charged $110 more than the verizon website price and while I was in the store I asked an associate and he told me he couldn't match the price. Good people but its a dirtier industry than I thought. read more

Well if you need a cell phone or a new service, look no further cuz these guys are the best when it comes to offering promotions and honest prices. They get pretty busy in the evening so I suggest go in the morning or afternoon so you don't have to wait for your turn. The customer service is numero uno! read more

Probably the best Verizon store I have been to. Great customer service. And they try to do everything the fastest they can. The best experience at a phone store to date. Thank you. Keep up the good work! read more

You will get the best customer service here from Ari. Got 2 new iphone 7s quickly and he made sure everything went smoothly.

What a big disappointment with "Raj" the store owner and or manager! When we went in August to buy our phones he was tripping over himself to help us, even tho he was double taking. Still personable fast forward to today my tempered glass needed to be replaced and I waited patiently for him for 25 mins, since the other employee was a new trainee. Raj finally came to help me he interrupted my assistance by taking 3 phone calls then a woman walked in and needed to purchase a tempered glass for her daughters phone. He dropped me like a HOT POTATO as if my time wasn't important and by then I've been in the store now ONE WHOLE HOUR!!!!! Now he's double taking and can't seem to remember my name in the account as he's ringing & continuing to assist this customer. Angry & Furious I said to Raj that is no way to treat your long loyal customers! I WILL NEVER COME BACK AND IF I CAN HELP MAKE SURE THAT MY FRIENDS AND FAMILY DONT EVER GO THERE EITHER!!!! read more