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    Samsung Electronics America

    1.4 (10 reviews)

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    2 years ago

    Great customer service for my old refrig. Wow! The guy helped me reset the panel easily.

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    Best Buy - Rockville - For a certain young man starting West Point this fall

    Best Buy - Rockville

    2.1(217 reviews)
    6.7 mi
    $$

    On 3/23/26 I. Ordered. A Samsung Tv 55" at the rockville store. I was given a delivery date of…read more3/27/26. On 3/26/26 at 7:30pm I was advised by phone that the tv was not shipped from the factory and my new delivery date would be 4/2/26. On 4/1/26 I dec to go into the Rockville store to confirm this new delivery date. I was advised that my delivery date is 4/6/26 Today 4/6 /26 my tv was delivered damaged. On the right the screen was cracked, when I turned the tv on multiple lines were running on the screen with no picture. I immediately phoned Best Buy customer service and was advised that the delivery record had not been updated give it 24hours I was given this ID#373734159. It has been over 3 weeks since I purchased with no TV. This is deplorable service.

    I just had a very disappointing experience at the Best Buy in Rockville (Store #293). I was…read moreassisted by a sales associate named Neil, who was great where he answered all my questions, told me he'd bring my Ninja Slushie machine up to the front, and that my AirPods would also be there. He even mentioned that someone at the register could call to see if it was possible to extend my financing beyond the standard 12 months, which has been done for me in the past. However, when I got to the front counter, I asked the young woman there if she could check on my financing terms. She abruptly said, "It's 12 months and no," with a firm and dismissive tone. I politely explained that this has been extended for me before and asked if she could just call to check. Again, she flatly refused. I then asked if she could get Neil for me. Instead of helping, she turned to another employee and started to answer their questions. After waiting a couple of minutes, I asked again about Neil, and she said, "He's gone for the day" even though I had literally just seen him in the next section over. At that point, I decided I didn't want to continue with the purchase. As a former Best Buy employee of over 7 years, and someone who helped launch the first Best Buy for Business program and nationak Geek Squad this was honestly the worst customer service I've encountered at the company. Now I completely understand why so many people prefer to shop online instead of in store.

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    Best Buy - Rockville - Yet, another Sony tv's.

    Yet, another Sony tv's.

    Best Buy - Rockville
    Best Buy - Rockville - Sony televisions on display.

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    Sony televisions on display.

    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.1(15 reviews)
    2.1 mi

    Let me just say: "Ya'll need MORE people in your store like LAURA!!!!!, she's the best. I came in…read more3 days ago and could not turn off "find my phone" and of course I couldn't do it on my phone because it was broke, and I forgot my password for my icloud account. Long story short, she took the time to tell me how I may be able to reset my password, and it worked and I was able to take it into her, and IT'S FIXED, THANKS TO LAURA.....YOUR ROCK!!!!!

    I recently filed a claim with my insurance company Akko and they required me to visit one of their…read morerepair centers before they would process my claim. They advised that I needed to have one of the specialists at uBreakiFix assess the phone and provide a quote or diagnostic report via email. I made an appointment online and walked into the store yesterday evening. I was greeted by a helpful gentleman named Markkel and I explained my situation. I told him what I needed and he told me based on my own assessment of what the issue could be. It was deemed unrepairable which is all the insurance company needed. Markkel then told me he would send me that diagnostic report via email shortly. There were a few other patrons that entered the store that were waiting for support / pickup of their device. I told him thank you and I received the email shortly after my visit once I got home. Markkel was super chill and helpful give him my situation with my phone. I would say I had an overall pleasant experience at this location during my visit and I would return again.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    The Big Screen Store

    The Big Screen Store

    4.3(54 reviews)
    8.8 mi
    $$$

    The Rockville store is a great shop With a great team. Just before the Super Bowl, I thought that…read moregetting a new TV was good idea. I tried all of the usual places, but they couldn't meet my delivery timetable. However, when I called the Rockville store, they said they had the TV AND promised to deliver and set it up on the following day. I was delighted and made the purchase. The installation team called me early the next morning to provide a delivery window and arrived within the window. They had the TV unpacked, set up and cleaned up all the packaging material within 30 minutes. The Samsung TV is fabulous, the service is excellent

    I went to the Big Screen Store because I wanted to support a local vendor and avoid big box stores…read more When we went in July of 2025, we purchased a Samsung 77" S95D OLED and the 1K sound system. Spent 4.25K, and they price-matched. The customer service at the time was excellent, and I felt like if anything went wrong with the TV, they'd have our back, unlike big box stores. Four months later, the TV won't turn on right in time for the holidays. While searching online for a solution, I realized there is a massive problem with the 77-inch Samsungs, especially the S95D (Best Buy said two of them died on their showroom floor). There is enough of a problem that a class action investigation is underway (link below). When I went to the store, the manager greeted me with "I saw your email," and yes, my email was angry. What else would you expect? You sold me an item that literally is a lemon. All the goodwill, and we're locally owned blah blah went out the door, and it's basically - hey, nothing we can do - sorry you're irrational. I was also told, Hey, we've never had any customers with multiple issues with the One Connect Box, so of course you'll find that when you search for it! It was the most flippant attitude I could have gotten, and it's OBVIOUS there is an issue with these 77-inch Samsungs, yet instead of just being transparent, they said, "We ran it up the flagpole." As an authorized Samsung dealer, I'd hope they'd have more pull to help their clients. I will never purchase an item from here again, and I recommend you never get a Samsung with a One Connect Box - they will break within 3-4 months. You might as well go to Best Buy, Costco or whatever beacuse in the end there is no power as a consumer at any of these places, and these guy's will say sorry, file a ticket with Samsung and then it's on you from there. Issues With S90 Series and One Connect Box https://classlawdc.com/2025/12/03/samsung-s90d-oled-tvs-power-supply-investigation/#:~:text=By%20Bruno%20Ortega%20December%203,board%20components%2C%20or%20thermal%20design https://www.reddit.com/r/OLED/comments/1hf857y/samsung_s90d_death_no_red_light/ https://www.reddit.com/r/SamsungTV/comments/1guceth/77_s90d_oled_broken_within_90_days/ https://www.reddit.com/r/S95B/comments/1hbks25/s90d_issues/

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    The Big Screen Store
    The Big Screen Store
    The Big Screen Store

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    Absolute Electronix - A mess of a robbery of my audio equipment

    Absolute Electronix

    4.4(139 reviews)
    3.9 mi

    We recently had our second dashcam installed at Absolute Electronics, and once again, they did not…read moredisappoint. They came highly recommended the first time, and that recommendation absolutely held up. From scheduling with Aaron to getting clear and timely information from Chris to Hector taking the extra time to walk us through the phone app setup, the entire experience was seamless. That level of service is exactly why we came back. If you're in the market for a dashcam and want to make sure it's installed properly and set up correctly, this is the place to go. Aaron and his team genuinely take care of their customers. Free parking is available.

    To be honest, I hate yelp. But I only came here to specifically post this because I can't post…read moreanother review on google. On two different occasions did my car get broken into, first time my window, second my door handle. The second time was far more detrimental as I had pretty much 2-3k worth of audio equipment stolen. After that I knew it was enough. Absolute Electronix saved me the worry of having my car broken into for the third time. I asked for their best security system earlier last week, and within the same week on Friday I dropped my car off in the morning and about 4 hours later my car was ready to be picked up. Upon picking up I was showed the key details of my new system and how it seamlessly works with my old fob. I was always iffy about these aftermarket systems up until I saw it for myself how much I was missing out. I've lived in this area my whole life, and I will continue to do so knowing this business will stay. I know and forever will be grateful for Ata and his hardworking team

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    Absolute Electronix - If you spoke to the customer BEFORE completing you installation, this wouldn't be an issue.

    If you spoke to the customer BEFORE completing you installation, this wouldn't be an issue.

    Absolute Electronix
    Absolute Electronix

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    Samsung Electronics America - electronics - Updated May 2026

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