Sams Boat was a HUGE disappointment tonight! We ordered the appetizer sampler, 8 boneless wings, ($2.00 extra for bone-in which I happily paid), 4 sliders and a cup of queso w/chips for $15.95 +$2.00. We also ordered an order of fries and onion rings.
SB uses to have GREAT wings but tonight they were horrible. ALL were dry, out of the 8, 6 were imperfects. What I mean is a drum looked like a drum and a flapper looked like a flapper. They plated the top nub of a drum, they plated 3 flappers that were either missing the second bone and meat or were cut on one end to where the bone was sharp and sticking out, one of which cut my upper lip, another flapper had one bone and part of the tip. One piece we couldn't even make out what it was. I tried to make the best of it but once my lip was cut I was over it. I left 3 wings, well 1 drumette and the other 2 were the top of a drumette and the unidentifiable one.
Now for the sliders. They were served on sweet buns like Hawaiian rolls and bread and butter pickles. Well, my husband does not like sweet rolls or sweet pickles. Had the menu started that, we would have reconsidered our order. He ate 1 1/2 and just couldn't stomach anymore. Carina our server did bring us some dill pickles which were fine. She accommodated us all night and did a GREAT job. I brought to her attention about the wings and the buns and she quickly called the Manager, DEVON.
I explained and showed DEVON, the quality of the defective wings. He showed little to no interest in what I was showing him. I pointed out that some of those wings were so defective they should not even have been plated. He said the kitchen was very busy and missed it. As far as them being dry, he said they have to make sure the wings are cooked. When I showed him the defective wings, he asked if I had broken them off of another piece. I had to count the wings for him, show him that I had not "done anything" to the wings to exaggerate the defect. I also told him that the menu should specify that the sliders are on a sweet bun. He asked what I wanted "out of this" and I said 50% off of this plate, =$9.00. He said no way, he would do 25%, but that's all because we consumed, part of the food. I left 3 1/2 wings and 2 1/2 sliders. He said 25% was all he was willing to do. He came back 5 minutes later and said he would give us $5.00 off. At this point I just was over it, made my mind up that this would probably be our last time here, which is sad, because this used to be our go to place for ball games, crawfish and when visitors came into town.
I cannot see myself going to an establishment that does not respect their customers and wants to blame the customer for their defective food. What was supposed to be a nice night out, Astros game, great weather, celebrating my husband back in the country, turned out to be a fail.
This is not the same Sam's Boat I had loved for 10 years . read more