The donuts are great, and the people are very nice, the ambience is OK, the parking lot could use a redo

I have been a customer of Sam's Donuts for approximately 10 years, and it is disappointing to say that my experience has changed significantly over the past 18 months. In the past, the donuts were consistently fresh and excellent. Unfortunately, the quality and customer service no longer seem to be what they once were. The employee behind the counter has been rude and dismissive, and I have also noticed that donuts are often packed into the box so tightly that they become crushed or damaged. I have also had concerns about proper hygiene, particularly regarding whether the same gloves used to handle money are also being used to handle the food. Today was my final visit. I ordered four chocolate éclairs, three cinnamon rolls, and one sprinkled donut. Two of the éclairs were unusually small--closer to the size of a small donut--and only two of the three cinnamon rolls I ordered were actually placed in the box. I was charged $30 for the order. Unfortunately, everything tasted stale, as though it had been sitting for at least a day. What was especially frustrating was seeing two cinnamon rolls placed on top of the éclairs, which contributed to the items being crushed and poorly presented. Had I noticed this while the order was being prepared, I would have simply left without purchasing it. After being a customer for 10 years, I am genuinely disappointed to have to say this, but I will not be returning. Based on my recent experiences, I would encourage others to carefully consider the quality, freshness, service, and value before spending their money at this location. The experience is no longer what it used to be. read more

Went in a little after 12 PM. Ask the gentleman behind the counter if the donuts are fresh he said yes I said are you sure since you've been open since this early this morning they're not half priced by now he said no so I paid three dollars for cinnamon roll, which was so stale. It's in the garbage. I've had it with Sams. They're rude. The quality has just dropped tremendously. I don't know if the mother died or what happened.! Did she just put her son in charge of the place because he is tearing it down? read more

I will never be returning. awful service, awful donuts. Hell awful everything. it's 8 am all the donuts look stale and old. they're sold out of majority donuts and the guy at the contour was incredibly rude. Tried asking for a receipt and he shooed me away. it took all of my strength to walk away. it is not that hard to be kind to folks. Took a bite of the donut and it's rock hard, would ask for a refund but I didn't want to waste my time and deal with the ogre. lesson learned. read more

The donuts are good. But they are sporadically open and closed. Also they run out of donuts at 8am and dont make any more. They dont have any posted hours of operation. So its a big game of chance with this paticular business. read more

Although the donut was good, the service was horrendous! Not sure if guy at counter was owner or not but the glare and rude demeanor he exhibited towards the little girl in front of us and to my grandson and myself was unacceptable. instead of being appreciative of the business he rudely and loudly barked orders. After driving 10 miles out of our way to try this place, we'll never go back. read more

Donuts if they have any are just ok, nothing to get excited about. As far as any personality goes there isn't any from him, just pick from what they have, pay and get out, that's my experience. There is a small eating area if you should want to stay, and ample parking. I always go next door to the gas station store for either coffee or some juice to go with the donuts if I even buy any. If you don't go early you might have to either go elsewhere, or get something at the store nextdoor... read more

I like the place, I like the donuts. Gibson's is King but Sam's makes a tasty cake. So if you're in the area give it a try. Don't need to be a professional food critic, it's just a donut... enjoy life's small pleasures. read more

I have been here several times to get donuts. I highly recommend this place. I will go back here again

I want to start off by saying this review is based off my first experience coming here and that maybe this isn't the norm. After going to my regular donut shop late i picked Sams because of the reviews. I walked in and felt like i was being rushed to choose from the horrible selection of donuts there( only glaze and chocolate). After eating the donuts I'm not really sure if they are actually good or not. They were kind of hard and crunchy and not soft and sweet like im accustomed. I even gave my girlfriend one to make sure i wasn't being to harsh and she agreed they were just off. Like i stated this might just be a bad day for the shop but i can tell you for certain i probably won't be coming back to find out. read more

Sam's Donut Shop - a box of donuts - Donuts Near Me - Collierville, Tennessee

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First of all, the hours listed are wrong. I have never seen Sam's open past noon, and they often close early. I went in for a couple doughnuts recently and I heard the solo employee coughing in the back. When he came out, he got my doughnuts bare handed. After he handed the bag to me, he turned and coughed and hacked loudly and grotesquely, "snorted", and blew his nose. I quickly left the store. When I got home, I just threw the bag and doughnuts in the trash and did a nasal wash. Sam, please tell your employee(s) not to come to work sick. read more

Doughnuts are ok. Serves day old alot and sells them for new. The filled Doughnuts aren't filled full. Just a quick shot. Constantly raising prices. Look at board behind counter! Lol. Overall, not bad when the Doughnuts are fresh and filled fuller. read more

This place is pretty much a hidden gem in Collierville. They have the best donuts of anywhere I have been. I brought a few boxes to work and my coworkers raved about them and wanted to know where they came from. I did try a glazed but it was too thick (though thay may have just been that day) but their cake donuts are consistently awesome. They are also very friendly. Love: - Chocolate Cake Like: - Strawberry-Filled Ok: - Glazed read more

What is it with the Collierville donut shops? Ugh. They only had one Bavarian eclairs in the showcase but the cashier said they had more in back. When I got to the car and opened the box I saw one of the eclairs had what looked like a half-dollar sized bite out of the top. There was no frosting on that portion and it had a hole that look a bite mark would look like. I showed the cashier and she said oh oh, and brought it to the back, where they just covered that part with more chocolate frosting. She asked me if it looked ok now. [insert crickets chirping] I asked her if somebody bit it. She didn't answer and asked me if it looked ok. I asked again if someone had bit into the donut. And without answering my question she asked me again if it looked ok. Ugh. So I just left, unhappy, and tossed the donut when I got home. Won't be back there again. We have been there a couple times before but never had service like that. Yuck. What's happened. How they could knowingly place a donut like that in the box (it wasn't covered by another donut so it was in plain site), and then not properly remedy the issue by giving me a new donut, just astounds me. Now I don't think it's a bite mark only because they're surrounded by donuts all day long I can't believe they'd just take a bite of one and try to sell it. I mean I really hope my logic is sound. But geez. Oh and the eclairs (I ate the other one) have cream on both ends but not the middle. How weird. read more

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Very disappointed. Donuts were oily and overcooked. Three Rolaids later and we still feel horrible.

I found this donut shop by accident while at the next door gas station. First going in...NO Credit - NO Debit Cards are except. Cash/Checks (who still write a (paper) check in 2018) Sigh...G-Kids wants "Donuts" So I had to leave and go find some cash. Don't carry cash, so now I know. Secondly the doughnuts are F-A-T...Flaky...and filled...with plenty of creams, jellies, jams and frostings. Powder sugar, maple bacon and nut covered adorn the top counter. Quite a selection eclairs and old fashions. The shop is cute with photos covering the walls and a seating area. There is beverages to purchase OJ, coffee, milk. Also, they sell memorabilia like t-shirts and hats. I wouldn't say that they the best. I like local and Gibson's is the Greatest. Plus+ they take credit/debit cards...! read more

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Some of the best and most fresh donuts I've ever had, reasonably priced and the workers are generally nice. It does smell of cigarettes, however it's just next to a gas station and the doughnuts are totally worth it. You should probably get there early if you want to get the good ones. read more

This place has a great variety of special donuts. This place has been in collierville for a long time. I have been eating here almost my entire life. Chocolate sprinkles are great. The blueberry cake donuts might be the best. The cinnamon rolls are awesome. Apple fritters are good. Regular glazed is good but doesn't hold up the next day as leftovers. My favorite is the chocolate donut with peanuts on top. read more

Sam's Donut Shop - Chocolate sprinkles - Donuts Near Me - Collierville, Tennessee

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We love this place! This is our go-to. Always a good selection and quick service. My kids get a kick out of the "bonus" donut holes when they give us those, which I think is really sweet. And when they tell you that one is hot out of the oven- listen and get a few. read more

We loooove Sam's Donuts. They're open every morning with fresh delicious donuts! So friendly and sick a great part of our little town. Bring cash only. read more

Sam's Donut Shop - Sam's Donuts - Donuts Near Me - Collierville, Tennessee

Delicious donuts but that's about all I can say. The guy that checked us out was incredibly rude and was more focused on the movie playing on his phone that he didn't look at me a single time. Very small selection- literally only glazed, chocolate sprinkles, and donut holes. Maybe I went on a bad day but this was my first time and I don't intend on coming back read more

Good donuts, not great. Girl working the counter has zero personality. They only take cash or check. I'll keep trying out local donut shops but it's hard to compare with Gibson's in Memphis. Won't be back here... read more

Best donuts in the suburbs, second only to Gibson's as far as local donuts go (I'll always love Krispy Kreme, I can't help it). Small, kind of plain looking store in a strip mall, but goodness these donuts are good. Consistently good, with a great selection, and a nicely stocked drink case. Always friendly, not at all pricey, and always a great experience. They are cash or check only, so be prepared - you don't want to miss these! read more

WTF Sam's. Closed before the time listed in Yelp. Looks like no one's been here all day? CHANGE the time on the internet if you're NOT going to be open. read more

Best donut's in town next to Gibson's. It's a small shop run by a sweet family that everyone loves. They will have help on the weekends because they are usually bombarded in the morning with lines waiting outside, but even they are nice. The family is very contagious. They are much more customer-oriented, while still putting out a quality donut. Their donut quality is first rate. Consistently made, and not too heavy or over done. My favorite is the donut stuffed with a sweet cream cheese Bavarian type pudding. My kid's love the donut holes and old fashioned cake donuts. And for those even more indulgent, there Pigs in the Blanket is super yummy, especially the spicy one. Seriously, i did say Pig in the Blanket. You'll have to go in early for those because their usually all gone by 9AM. read more

What is location you talking about my brother own Sam's donuts too if we out a donuts why we stay we have to leave if we go to Dr we live a note to let customers know we will be back. read more

Sam I am. Ham I am. I like the donuts, but they need a larger selection for a split decision feeling. The filling in the eclairs are good. There is no such thing as a small donut place. Very good frosting, and this is a must try-but donut try the coconut one! read more

Get donuts from Sam's. It's that simple, trust me. I have over 25 years experience in the food industry, 10+ in the bakery channel. I've worked with all sizes and styles of donut shops, Sam's does it right! Go early! Donuts are best fresh and change quickly. Bet you can't eat just 1 Cash or check only read more

The best donuts in Collierville. It's just too bad they don't accept cards, only cash. I have always stopped in ever other month just to grab a snack for breakfast. read more

I love this place! They're always so friendly. My favorite donut ever is their Bavarian eclair .

The best donuts and the best staff. We moved from Collierville 2 years ago to Virginia but my girls still ask for Sam's donuts every weekend! An amazing jewel in wonderful Collierville. You walk in and literally surrounded by smiles. Not only by the staff but from customers (pictures everywhere of happy customers)!! When we go back to Collierville to visit our first stop will certainly by Sam's donuts!!! read more

We love this place!!! Get there early if you want a good selection! They always sell out.. so delicious!! Cash only!

Excellent donuts! Decent service. Good prices.

These are the best donuts anywhere ! They are always good and not tasteless like some of the chain donuts places around. Nice family service, and you can call ahead to preorder larger amounts. read more

Great Donut's!!! Wonderful Coffee and Outstanding Customer Service!. A must try!

Fantastic donuts (and I'm a little picky), and great service. The cinnamon rolls are also super-yummy.