I liked this sams club. It was set up like its other competitor and it was clean and was very spacious. There was plenty of parking out front and everyone was nice. We also tried the cafe and they were very friendly and efficient. They had one Window for cash orders and another Window for mobile orders. I always do the mobile order because you dont need to wait in line and you go right up and pick up your phone. If there's a line, it moves very fast. We enjoyed shopping here. Great spot. read more

Sam's Club - Cafe for ordering food - Tires Near Me - Fullerton, California

Pros: Big selection. Very helpful customer service. Options that Costco doesn't have. Easy to use self check out. Cons: Things can be hard to find, but that's true of any warehouse store I suppose. Food court was very disorganized. Take away: If you know exactly what she wanted and you know that they have it you will get a good price here but if you're looking to fill your entire grocery list, it can be hit and miss. read more

I really like this location and it's close to home. You can always get a spot to park and the gas area doesn't seem to get as busy as other locations. The food court is good and so is the produce and meat area. I've never tried the pharmacy but the line is never long. read more

Sam's Club - Placentia is where I go for "just milk"... and walk out with snacks, gadgets, and holiday goodies I absolutely don't need but suddenly can't live without. The place is clean, bright, and the staff is always super helpful. And during the holidays? Forget it--truffles, chocolates, and cookies everywhere basically whispering, "Your diet will understand." Scan & Go is my absolute favorite. If you're not buying liquor, why are you standing in line? Use your phone! We already spend hours scrolling anyway, might as well make shopping easier. Overall, Sam's Club is solid--maybe not as extensive as Costco's organic wonderland, but it's close to home and incredibly convenient. Plus, ordering online and having them bring everything straight to your car? Iconic. Great place for bulk buys, random wants, and holiday snack hoarding. read more

Sam's Club - Tires Near Me - Fullerton, California

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Today was great! Pickup was a breeze, despite the weekend rush of people. I scheduled my pickup for 8-9 am, but ended up going much later because my migraine was so bad, I couldn't drive safely. The hubbs drove us there at 1pm, I checked in, then ordered pizza & dogs from the cafe. They have a new pizza warmer located near the cafe, by the scan & go signs. I got my dogs, cups, & sauerkraut from the lady at the window, then followed her instructions to retrieve my pizza from the tall, metal warmer. Bummer they were 'sold out' of all the frosty-type drinks cuz that would've hit the spot on a sunny day like today. By the time I picked up the pizza & dogs & got outside, the car was already loaded with the groceries... Perfect timing today! read more

The rotisserie chicken was raw and bloody all in the thighs. Temp in the oven is either way too hot or the chicken is frozen at the center when skewered and full of ice. Shouldn't have been cooked that way. read more

Sam's Club - Raw rotisserie chicken - Tires Near Me - Fullerton, California

I order Minnie cake for my daughter special occasion and it's so pretty. I'm really satisfied with their work. Order through their website and the pickup process was really fast and smooth. Just the way I ordered it. Will definitely order more cake for the next occasion. read more

Sam's Club - Minnie Mouse Cake - Tires Near Me - Fullerton, California

Thank you for your expert customer service and finding a solution to repair a damaged tire , due to road hazard damage. Fasting, efficient customer service, as well as technical support. Job well done. read more

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Went in on Monday morning an hour after opening (Holiday-MLK) and it was not too bad. They were busy but not too busy check out was a breeze. Some people going in and getting their items and leaving, others lingering in the aisles picking out furniture, clothing, meats, veggies, etc. more snacks and drink varieties then Costco. This helps supplement my shopping along with the grocery store. Great deals! I always see the hard worker Biff taking a break in the middle of the aisles. Come in today! Shop online too! read more

Sam's Club - Biff the hardest worker here - Tires Near Me - Fullerton, California

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Hey, we need to talk about the pick-up situation. Looks like everyone caught on 5 years later and now we're all picking our groceries up at the same time after work and it's an hour wait just to get a parking spot so we can say "We're here!" I thought it was a one-off situation and only on Monday's then I started ordering for pick-up on Tuesday's after work and turns out, same ordeal. Then today, Friday, I pick-up my order past my window at 7:30 p.m. and was told good thing I picked it up late because it was a madhouse earlier and the wait to park in a designated spot was 40 plus minutes. I get it, it's the only thing that keeps me going here instead of Costco, but I think we need to pick up our things either early in the morning or late at night because this is starting to be a normal occurrence everyday of the week after work. I also found out you could walk in and just physically pick-up your order instead of waiting for someone to bring it out to you. Literally have been using curbside pick-up since it started during the pandemic and never had a problem until July or August of this year when these lines started looking like the Tesla charging lines on a weeknight! read more

I'm torn between a 5-star review and a 1-star review. We've been shopping at this Sam's Club for years and never had a problem. In fact, once Scan-n-Go began we love this store. However, the food court has serious issues and it's purely on management to correct. The last several times we've ordered food, either using the app or waiting in line, the wait has been atrocious. I mean 20-40 mins for a slice of pizza? Unacceptable. The problem is they are short-staffed behind the counter. Sometimes its 3 people, sometimes 4. At peak times this is never enough. Eventually extra staff rushes in to help, and only then does the line move. It shouldn't be this way. Management: hire more staff! At least at the rush times. The fix is not difficult. read more

When you open a new line you pull customers that have already been waiting not from the back of the line that just walked up. WOW! And then I mentioned it to the guy in the black shirt wearing glasses and he totally ignored me. He wasn't wearing a vest or name tag. Rude! Im sure that's not the way Sam Walton would conduct business. read more

Delicious meals to go. Too many boxes of food like for owners of stores. Lots of process food in boxes.

store is normally clean and with scan and go i love getting in and out. however the last 3x i came to shop i have tried to take my daughter into the family bathroom and each time had to wait like 15 min plus because an employee was using it. i dont mind waiting if a family was using the intended stall for them but....employees have their own bathroom or use the standard public bathroom. then to make it worst... today an employee was on the pot and left the door unlocked so my 2yr old had quite the surprise. be better sam's club. read more

they take forever at the food court line i've been waiting for 7 mins right now. writing this while standing here

The food court is rarely clean, and there never seems to be anyone on the floor cleaning tables or picking up trash. The soda machines are often out of syrup, and you have to ask someone to replace it. The food court also seems to be consistently short-staffed, and some of the employees are not very helpful or friendly. Overall, it's a disappointing experience because we come often. Not the employees fault management needs to hire more employees to run it 3 or 4 is not enough. read more

What in the SAM Hill is wrong with this store and its staff? They repeatedly seem smug and almost gleeful to serve up their Hillbilly like Goonshine cocktail by mixing 1 part HORRIFIC customer service with 2 parts indifference & ATTITUDE, both pre & post sale. A complete contrast to the two nearby Costcos, which, as always, have NOTHING to worry about. read more

I am a Sam's member. My family and I enjoy the savings, but I do not feel safe walking in the parking lot of this particular Sam's Club at night because it is dark. I did not like the low light and big parking space. I highly suggest putting in more lights in the parking area. read more

I absolutely love the prices and snacks that Sam's club has to offer. There's nothing to complain here.

Customer service needs work - few good employees giving the effort for excellent CS . However, there are few that need to not be out where the customers are - after all you are in customer service- not the reverse . Stop feeding customers with your 3x5 responses , if you don't know the answer or how get someone who does . Also please note there's a specific one that is still employed there - she speaks rudely to customers and others . read more

This review is for the tire center. What a mess! I had an appointment at 5pm. I dropped my car off at 4:45. No one is manning the service center so make sure you swing by the bay doors on the way in and let them know you're coming. The person in front of me said they where waiting at the counter for 15 min. At 6:30pm I asked for an update and they said they haven't got to my car yet. At 7:30 pm I saw them roll one of the bay doors down. I asked for another update and they said they won't be able to service my car today! The tech explained they put the wrong battery in another customer's car and now it wouldn't start. So it was all hands on deck trouble shooting that car. They have 3 bays and 4 techs, I asked why they couldn't spare one to service my car and asked for the manager. They still had 30 minutes until close so I asked the manager if they could knock it out. Certainly two techs could manage a tire rotation in under 30 minutes. She said not possible, and the best she could do is get me in the next morning. I waited almost 3 hours in the food court twiddling my thumbs, and the team there could care less. With no other option I came back the next morning at open. As I was waiting to check in the tow truck was coming to pick up they vehicle they disabled the previous night that created the hold up, and informing another customer they where too busy to honor his appointment today. That customer drove in on a donut and was depending on the shop to get his vehicle in reliable driving condition again. Anyway, they took my keys and I went to pick my nose in the food court again. AN HOUR later they finally got to my car and said they could not service it, the lug nuts are swollen. It's an easy fix and I asked them just to replace the lug nuts. They refused to touch it. So I still did not get my tires rotated! I picked up some lug nuts on the way home and swapped them out in 30 minutes with a breaker bar and a mallet. I called to see if I could bring my car in, and of course they where too busy. The only reason I want them to rotate my tires is so I have paperwork of tire maintenance in case I need to utilize the manufacturers mileage warranty. At this point I'm just going to rotate my tires at home and pay full price for a new set of tires if these dont last the guaranteed mileage. A couple hundred dollars of savings is not worth hours and hours of headaches with the Sams Club tire department. Look at the other reviews here for the tire center and go somewhere else, save yourself the headache and time. read more

Today I went due to a flat tire. It was late and when I was getting there. They were closing. I asked for air. I told him ii knew they were closing. He said he would and he did. While putting air in the tire. We could here the air coming out. He found it on the backside of tire. I decided to put on the donut spare. Since they were closing. He( Garrett ) offered to help. Even got his coworker ( Andy ) to get the jack to lift the car. And helped put the spare on. Even though they were closing. He ( Garrett ) checked the Spare to make sure it had the correct sir pressure. It didn't. It only had 25. Told me it should be 60. He aired it up and made sure the tire was on good. The service was great. They went out of their. way even though they ended up closing late. They went out of their way. They even told me to come early and I could get in fast to fix or replace tire. I will be back. And tell everyone I know about here. read more

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Ok so here I am, I've got a confession I've written bad reviews on companies that I had bad experiences with. That's not good cause it effects the business. Y'all heard the saying bad news travels fast as it does on the internet people are trying to feed their families, pay bills and just live. So why as people can we just write a review and maybe make suggestions on what we could do to improve? I learned this lesson the hard way a fellow yelper wrote about me and the way I treated her. So here I am at Sms club in Placentia enjoying my slice of meat pizza w/diet Dr.Pepper thinking this is way to go. It is Isabella, Marcelino, Ester and all the hard workers in the Cafe deserve recognition. They are all always so attentive and kind. Applause read more

In my opinion this is the best members warehouse. The prices for items, food and gas can't be beat. The only one that compares is that other giant warehouse chain. And even though there are more locations of that other store, Sam's Club has them beat with the best functioning app. You can scan your items in the app while you shop, then pay for them through your online account, skip the line and just walk out showing your paid QR code. Such an easier way to shop...in bulk deals! read more

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As a new member, everyone here including the card checker, front desk, café, and especially the pharmacy have been friendly and very helpful whenever I needed help. read more

It's great and not too busy like most costcos in my area check out is way more convenient

What's not to love about a super center. Well people at Walmart are always a drag but it is what it is. The staff are nice. Almost the same as Costco but I'm glad that they have more variety than Costco. Though you can't try any of the chairs, they keep them tied with zip tie. But they do have a better selection in liquor. The parking lot is huge which is a plus. read more

Smaller than some other Sam's Club I've been to, but love their many convenient self checkout stations as well as Scan & Go option. They can even detect your basket as you are walking out the store using some sort of scanner so that they don't even need to see or scan your receipt. Definitely more efficient than Costco. Would like to see more variety of products as well as new items in their store though. read more

Ordered an EZ up for curbside pick up. Needed to adjust the pickup date/time. Apparently you can't do this, and if they are out or low in stock, it won't work. Customer service hung up on me after being on hold for 10 minutes. Any other time I would just walk in and get what I need, but I am dealing with a leg injury and it's difficult/painful to move around. Long story short....Ashlee and Virgil are rock stars. They assisted me by getting the EZ up they had on the floor; ringing me up and canceling my order. They were quick, efficient and professional. If you are in need of assistance, and it's dealing with curbside, Ashlee and Virgil are the real deal. I would have given the store 5 stars, but they lost one for keeping me on hold and hanging up on me. ‍ read more

Where to start.... We'll i received an email from Sam's club asking me to take a survey regarding my shopping experience from the last full year prior to my membership expiring. I was honest in filling out the questionnaire. Well fast forward to 3 days after submitting the survey and I receive a call from Sam's club manager Larry regarding the survey. We spoke, and long story short Larry went above and beyond to ensure moving forward our shopping experiences would be pleasant, and ill tell ya, with employees such as Larry, my wife and I are definitely continuing to renew our membership. Kudos to whomever hired and utilized Larry's people skills as store manager. I encourage you to shop Sam's club for their prices and stay for their employees such as Larry! read more

This review is SPECIFICALLY for Esme, an employee in Customer Service Care. I Had a MAJOR issue with an order that after hours of trying to deal customer service, (Sam's Club Corporate) Their queues for the phone customer service were over 2 hours long. Every time I interacted with the Sam's Club Corporate chat, I was dismissed by them each and every time and they disconnected my chat interaction over 10 times. 1 call to the Fullerton store and after speaking with Esme from Customer Service, she RESOLVED my issue in less than 10 minutes. She was courteous, compassionate and efficient. She provided EXCELLENT customer service. I wish ALL of my interactions with Customer Service went this smoothly After 6 hours of trying to resolve the issue over 2 days, I was almost in tears when she took care of it immediately. Esme, thank you for your outstanding service and you are an asset to your company. I hope your managers see this and compensate you accordingly. Happy holidays and thank you for making my day. read more

Love this store and gas station. Staff is wonderful, the store is clean and well stocked, gas station is clean and not nearly as busy as the nearby Costcos. Prices and selections are good. We have no complaints read more

I have always loved going to Sam's club less busy then Costco but on 4 of July i purchased a fruit and cheese platter Which looked amazing until i opened it There was tiny little bugs u can barley see them in fruit & cheese platter I was very disappointed due to having guest over for holiday Won't be buying anything pre made from Sam's again read more

Sam's Club - Presentation looks great - Tires Near Me - Fullerton, California

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This Sam's Club is mostly tolerable and not busy and unlike other reviewers I haven't had any subpar customer service experiences here yet. As Sam's is owned by Walmart, you can't beat the bulk pricing here. The important thing to remember is that this place is like Costco's little bro- so adjust your expectations accordingly... PROS: discounted gas and short lines vs. Costco, monthly sales, nice selection of snacks (even more than Costco) and produce, good prices on meat, SCAN and GO option on the app. CONS: unimpressive aka bad alcohol selection, somewhat confusing layout of store, broken pumps at gas, having to re-scan on the SCAN and GO option (I've had associates re-scan my entire cart lol). All in all its a mixed bag, but good value and definitely a time saver! Convenient location as Home Depot is literally next door too. read more

To whom it may concern, Please allow this letter to serve as my complaint about the employees at Sam's Club located at 603 S Placentia Ave, Fullerton, CA 92831. We had a horrible experience shopping at this store on Wednesday 11/20/2024. My husband and I went to buy the Samsung 70'' Class Q60CD Series QLED Smat TV. The price is $1097.99 with $400 off, including a 5-year warranty at no additional cost. During the check out, the cashier made a mistake of charging the 5 year warranty at $139.99 twice, and only refunded us once (please see the photo of the receipt). We found out about this immediately after we finished paying. So my husband went to get a refund for the extra charge. We both thought it was going to be an easy process. To our surprise, the staff at the help desk, "Anthony", told my husband that he can only refund us $70 dollars instead of the $139.99. His reason was because we bought the warranty at 50% discount, therefore he can only reimburse us half of the total amount. My husband tried to explain to him that it was supposed to be included with purchase of the TV with no additional cost, and the cashier made a mistake in the first place of overcharging us. However, he insisted on only paying us the $70. He not only got very impatient, but also started to accuse my husband being aggressive to him and another female staff (my husband was polite the entire time, all that they are saying was his voice was higher, and he was sweating. My husband gets warm easily, and he can't control that). So, after approximately 20 minutes arguing, Anthony became very impatient and was implying that we are being unreasonable. We were very frustrated at that time. I tried to ask if there was anyone else can help us, but he said he is the manager and no one other than him will help us. I was thinking about calling the police because if he insists on only giving us back $70, this would become a fraud. So we lead him to the TV with the sign saying that 5 year warranty was included, and tried to do the calculation in front of him. He was still very impatient, not only interrupted me multiple times, not letting me talk, but also threatening that he would not talk to me anymore if my voice is high. When I tried to use the calculator to help him understand the math, he insisted that I input $139.99 each time, instead of $140, which according to him, "makes a difference". He also rolled his eyes and looked elsewhere, acting like he is not paying attention to be on purpose, when I tried to do the calculations. I felt very offended. After the calculation, he suddenly agreed to reimburse us the correct amount, but not because he was wrong, but because he thought we were making a scene, and he was forced to give us the money to make us go away. So this is what happened. Both my husband and I felt extremely uncomfortable with the way that he treated us. The cashier made a mistake in the beginning, which we understand. But when we pointed it out, Anthony, not only refused to correct the mistake, but accused us being aggressive and unreasonable. The way that he treated us was very unprofessional. It is hard to believe that someone who works as the manager of the store, and according to him, "doesn't have any supervisor", is this incompetent for his job and cannot do simple math. Therefore, I have reason to believe that he is doing this on purpose. We were discriminated because we are immigrants and do not speak English as fluent as the native speakers. He is treating us differently than other customers because of this. We request that this incident be reported to the upper level of the management team. We would like Anthony to apologize to us, admit that he was wrong, and explain to us why he treated us differently. If we don't hear back from you, we will take further actions. read more

Sam's Club - Tires Near Me - Fullerton, California

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Since the cafe doesn't answer their phone. I'd like to leave a review based on the past few visits. They offered to give a hard nasty pretzel to me that looked like it was sitting out all day long last time. They never have the pepperoni pretzels made, so today AGAIN had me wait 15 minutes and then forgot to put the maranera in the box I noticed when I got home! Very upset that they are not on top of their stuff! Terrible read more

A review of Sam's vs Costco checkout process. - lines in Sam's are smaller in checkout by far especially in self checkout - if you need to go to a Sam's associated assisted checkout good luck you will wait and be delayed about 10x more that Costco lines. Got me thinking why is it the associates that are slow or is it the customers don't have their act together not sure. - if you get through checkout you then have to deal with the exit line very they verify your receipt and products your purchased. SLOW way slower than Costco. My conclusion is it is the Sam's process. Sucks. If you are one of those folks that knows what you want, grabs items on their list quickly and just wants the get the heck out of Sam's -- don't go to Sam's To Sam's management do your customers a favor and check out the Costco process. I am speaking to corporate Sam's management. Hope you found this review useful thx read more

Went to Placentia Sam's Club Today November 13th so online that they had Dunkin donuts coffee For 14.01 when I got to the club it was over $25.00 I ask someone to call herself supervisor, and show her the online add, and she told me that that was only on Santa Ana, That Is Sam's Club has their own prices, so be careful when you see a price online, it's not necessarily the price in the actual store Where You usually go, I thought the lady de Sam's Club Are Not In individually Own, so that all sounds that should have the same price, and she assures me That it's not the case. I think I'm going to close my membership with this people, because not only because of that, but they have an attitude horrible customer service! Stay Way, From this store, go to Costco instead. read more

I've been a long time shopper of Sams Club, usually love it! But I recently had a bad experience, and not very happy about that. The entire experience here wasn't all that good. I feel a lot of the bulker sales, don't have very many deals. I also tried to get some service on something I had an interest in. It took over 20 minutes for someone to help. I was upset about that to say the least! They usually have ok priced, parking is never a problem. But the customer service should be improved. read more

Horrible food court. They had the food ready but would not just give it to me. Tire center adds on an extra $150 for stuff. Poorly staffed. Poorly managed. read more