My wife and I finally became members!! YAYYY.. We went today and picked up our membership cards. First impression, this place is hugh lol and I did not like standing on the Member Services line because it moved a bit slow. Nonetheless, immediately after getting our cards we were on our way to explore. I like that everything is in it's place and it was clean throughout the store. We checked prices, ate the free food/snacks lol, and checked out the prices. We even bought some items. I'm happy that we made this decision because some items have become way too expensive just to buy 1 and t then it don't even last. I guess it is told to begin to buy in bundles so we can get our money's worth. read more

I drove from Palo Alto to Concord, as this is the closest Sam's Club, because I was told over the phone that I had a tire warranty that would help cover some of the cost. I specifically explained that my tires were already in the red levels 2,3,3,4 and that I did not want to drive over an hour if nothing could be done. I was assured that after the technicians checked the tires, the warranty would make the cost less than buying a brand-new set of four tires. When I arrived, the front desk associate tried to help but was unfortunately unfriendly and dismissive. Basics asking what I wanted them to do about it. So I had asked since they are the professionals to take a look at my car especially since I do not work there and I do not know what their protocol what are. Regarding the warranty, I was told that the tire thread was low obviously because it was in the red as I mentioned on the phone so it was my fault for driving too much. I was told it would only save me about $20-$30, followed by a comment that it "wasn't worth it" because of the work involved in processing it and sending it back to the maker. I'm sorry, but that is not her decision to make. A warranty exists for a reason, and even a small amount off a purchase could have influenced my decision. I was then told the warranty could not be applied because I did not rotate and balance my tires at Sam's Club, even though I get those services done during regular maintenance at my dealership or oil change locations. This explanation made no sense to me. what is the purpose of a warranty if it becomes invalid for routine maintenance done elsewhere and why tell me how much I could have gotten with the warranty to only tell me I wouldn't qualify. I made it clear that I was not blaming her personally, but I wanted them to understand how frustrating it was to drive that far based on the information I was given. Her response was to tell me that she also drives an hour to work, implying that my frustration wasn't valid, which felt incredibly inappropriate and unprofessional. When I asked for a quote, I was told the Michelin Defender 2 tires would be over $800. I mentioned that the same tires at Costco or American Tire are closer to $750 after tax, and she told me "That's our price" I later checked the Sam's Club app and saw the tires listed for about $140 each, which is actually cheaper than Costco or American Tire and comes out to less that $750!!! The pricing I was quoted did not match what was shown online. The associate also assumed I drive 24,000 miles per year, stating that my tires were close to the 60,000-mile warranty anyway. In reality, I drive about 12,000 miles per year, which is documented through my insurance. I am a full-time mom who mainly drives locally for school drop-offs and errands. I truly dislike writing negative reviews, but every point made during this interaction felt illogical, dismissive, and frustrating. I was not demanding anything. I simply wanted to be heard as a customer and for my concerns to be acknowledged. Instead, I was met with eye-rolling, a lack of empathy, and a "nothing we can do" attitude. Because of this experience, I will not be returning to Sam's Club for tire services. Also if you are considering purchasing tires at a Sam's Club make sure you get your tires balanced and rotated properly at a Sam's Club otherwise I guess warranty is voided. This is the first time in 23 years of driving that I had to replace all four tires by the second year of driving. read more

I love Sam's Club! My only issue with this warehouse store, is the lack of locations. Vacaville and Concord are the only places to shop at, in the Bay Area. I wish they had more options (locations). read more

I had never tried Sam's Club pizza before because it's not close to where I live. Today, my coworkers bought six different varieties of Sam's Club pizza for lunch. I found it to be affordable and tasty. Although the pizzas are a bit smaller than Costco's, I would choose Sam's Club pizza when given the option. read more

Sam's Club - Wholesale Stores Near Me - Concord, California

I travel approximately 50 minutes to shop at Sam's as this is the closest in the Bay Area. It's similar to Costco but on a smaller scale. Never had an issue and definitely utilize the scan and go checkout feature. When I'm on the road across the states, Sam's is my place for supplies and gas. The shipping/delivery feature has been a lifesaver. read more

Sam's Club - Wholesale Stores Near Me - Concord, California

I have always loved sams. From Ohio to CA..way better than Costco. Great prices and food selection.

Got a membership today to take advantage of the special they had and also to give Sam's a shot. Overall decent. Nowhere near Costco's wide variety and selection.. it felt just like a Walmart . Matter of fact the Walmart in American Canyon felt better organized and with more options available. The worst was using the bathroom! What a terrible sight! Dirty like I have never seen before ! My wife went to the woman's restroom and it was worst ! We brought this up to a store employee! They just didn't care ! Ended up spending close to $600shopping this night . But not sure if we will even keep the membership. The staff helping at checkout was just not having a good day and well... I will be bringing my business elsewhere read more

Sam's Club - Proof of purchase and visit - Wholesale Stores Near Me - Concord, California

Sam's Club is the Walmart version of Costco, both have a similar big box concept. Because it's owned by Walmart, they promote their Members Mark brand of products. Their name brand food and products are generally good in taste and quality. My wife likes going here, they have some products that Costco doesn't carry like Horizon organic milk and Progresso canned soup just to name a couple. I appreciate that they don't make you buy a 24 pack of beers and products that you don't have to buy in bulk compared to Costco. The return policy is good as well. The reason I don't give it five stars is that they don't give you the option to order food at the register like Costco. Also, the staff checking you out is not nearly as friendly in general. That being said, the prices are great, and it's a good thing to have variety. read more

Sam's Club - Ice for days - Wholesale Stores Near Me - Concord, California

7/20/25 This is the closest Sam's Club to the Bay Area. Why the 5 stars? Affordable membership? Check. Snacks you can't find at Costco? Check. Mobile Scan Self Checkout? Check. Unique food court items? Check. I like Sam's Club. - @beebslikes read more

Sam's Club - 7/20/25 Pizza Pretzel, I like this. - @beebslikes - Wholesale Stores Near Me - Concord, California

Poor customer service. I called today for inquiries this lady did not answer my question instead she just put the phone back that continues ringing. I hang up the phone and called again she pick up the phone and just hang it up. What kind of a customer service that doesn't service the customers:D read more

I've only really dealt with people at the register, but I have met quite a few that are pretty rude. And today kind of went over the top. I'm in line trying to hurry to get two items. Ice and a drink, and I thought they were shutting down another lane cause they called the girl from the other line to come over with a bunch of items into my lane in front of me, but they didn't even end up shutting down that line they just did it so she could get out of there faster. And I'm in a hurry and they made me wait for somebody with 40+ Items when I'm standing there with just one waiting so I can get ice, so I just set it down where I was at and left. You figure when you pay a membership for a place they would at least treat you decently. I think I'll end up going back to Costco, they're always very full, but at least they're not rude. read more

They need to be reported to the FDA. This is the second time I come and see customers with dogs in their shopping carts. So disgusting and unsanitary. Why are animals in the shopping carts where we put our groceries. Us customers can get sick. Last week I came and seen a couple with their dog in their cart. Today I came and saw two customers with dogs in their cart. Is this what it has come to? And to top it off employees walk past and clearly see the animals in the carts, but disregard them. It's not an issue of employees not being aware but rather a disregard for customer safety. I wish I could give zero stars for unsafe and unsanitary conditions. read more

I got everything I needed. Good customer service, today. Cupcakes and cake are priced great but order on the app for the best experience. Bakery staff is tricky sometimes. I prefer Sam's over Costco and I have both. read more

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Literally my favorite store! The staff are always nice and Sam's Club always has new and exciting things. The store itself is way to navigate and very clean. With the scan and go app I can be in and out in now time. The prices are always great and the quality is high. Only issue is that I wish they had more of these! read more

We normally go to Costco but just recently added a Sam's membership to try. And it had more than we thought. It definitely wasn't as crowded as Costco and we had to scan membership card for everything including food court and exit. But I liked the fact that a lot of their sizes weren't as big as Costco size. Selection was decent and we saw stuff (especially snacks) that Costco didn't carry. And this the kicker, the food court! More selection, cheaper since smaller but who cares. We got a slushy and pretzel. This would be a kid's reward if the kids were younger. Except this Sam's didn't have a gas station. Otherwise once kids are gone and you don't need Costco sizes, Sam's is a good and less stressful alternative. read more

Sam's Club - pretzel and slushie - Wholesale Stores Near Me - Concord, California

Sam's Club is similar to Costco. I really enjoy using the app to shop here. You can scan your items as you shop and then just leave without having to wait in line to check out. They have amazing quality meats. I bought boneless pork chops, which are super great on the grill or in the crock pot. Very affordable and super thick! Also, the NY Strip Steaks I purchased were of the highest quality. I tenderized them and seasoned with McCormick's steak seasoning & olive oil. They came out fantastically on the grill! The only thing to be aware of is that if you're using the app to shop (without checking out with a checker) you cannot purchase alcohol. read more

1 star do NOT recommend. This store is jam packed with people, items and long, frustrating lines. Trying to get in and out? It won't happen. I went in for one item and grabbed some food from the cafe. It took me an hour to get in and out, mainly because I had to wait for my food for over 20 minutes! I go to Sam's Club because I hate how crowded and slow Costco can be on the weekend. This location is exactly like Costco, down to the terribly crowded parking lot. Maybe this place is better in the morning during the week, but I highly recommend against going on the weekend. read more

I usually have no problems with Sam's club here in Concord, however today when asking for assistance from a cashier, (who wasn't helping anyone else) if she could tell me what the balance was on my gift card and told me to call the 800 number on the card. Very inconvenient of the cashier...no willing to help! read more

The crew here is horrendously unhappy to work there. Everyone has a resting bitch face unless they're goofing around not working together. Whenever you politely ask for some help you're met with stink faces and whining most times. I've been going here off and on for close to 30 years. It has fallen so far when it comes to caring and helping their customers genuinely. I had issue with my EBT card not processing even though there is money on the card, which I showed them on the app. I also showed them it is registered to the same card thats in my hand. Still wouldn't work. Manager says, "Well, sorry you'll have to talk to EBT." Which makes no sense as I've been using that same card for over a year there with no issues. She didn't care that I hadn't eaten, wouldn't be able to eat, and that it obviously wasnt my personal doing. I told her I was canceling my membership and she smiled a big ugly grin saying, "Have a nice day.", while simultaneously dismissing me. I cancelled my Premium membership on the spot. Never going again. I will happily drive further away to Costco. At least they aren't douchebags. The manager here is a piss poor at her customer service. Shows in her face she couldn't care less about you or your struggles. Funny as her face and body have obviously seen some struggles as you can tell who she is by thick eyeliner trying to cover up years drug use and self abuse. Like if a trailer were personified. One special shout out to Debra though. Debra in customer service was the lone happy person working there. Polite, attentive, asking me questions on how she can help and what happened to me. Promote Debra. She knows how to speak to people. read more

I ordered a TV online and it was damaged in transit. I called customer service to help me initiate a return and order a replacement. I had to call three times and was hung up on twice. I ultimately decided I would just take the TV back to my nearest Sam's club (Concord, CA). Walking in, we were greeted by Debra at the customer service desk. I was close to tears, frustrated with the customer service (or lack of) I got the day before on the phone. Debra was a complete angel!! She found my order easily and the return was done in a matter of minutes. Furthermore, she recommended a TV, which we ended up purchasing. Debra was personable and highly professional as well as knowledgeable and kind! Yesterday, I was ready to cancel my membership, and today, Debra (without knowing) secured me as a member for life! read more

My daughter picked up my youngest daughter cake and said she was treated horribly by a woman in the bakery. The cake didn't look like what was advertised and the writing was very small. The cake looks nice in the 3rd picture because of the decorations we purchased separately from Amazon. The taste of the cake was good. This was my first and last cake purchased from Sam's Club because the look of the cake wasn't what was advertised and one of the bakery staff members was rude to my daughter. I purchased a Sam's Club membership solely for the purpose of buying this cake and it definitely wasn't worth it. I posted 3 pictures, what we thought we were getting VS what we got and how we made it look. read more

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And this is only for the food court! The line was ridiculously long and man they took hellllla long! I mean you cant complain the prices still are cheap bust flavor is very mid! The workers all had attitudes they ran out of napkins and were getting mad at us for asking! On top of it all the soda machines had no flavor and out of sugar! read more

I am not one to comment or upload stuff but this is absolutely disgusting. It's like pink green mold in the ice machine. And who knows how long it's been there or how many people have been sick from ingesting it. Makes me want to throw up just looking at it! read more

This was my first time going to Sam's club and I must say it was a great experience. It wasn't as messy and crowded as Costco is and I was walk down aisles without getting mad because people are just standing in the middle of the aisle getting in the way. My favorite feature is that you are able to scan items on your phone through the app and checkout using the app and not have to wait in line, that's awesome! Unfortunately due to time I wasn't able to try out the food court but next time I will. Overall this was a great experience and totally worth the 20 min drive! read more

Sam's Club - Wholesale Stores Near Me - Concord, California

Im costco member since 90's.. my cousin has a sams membership and I went with her, I like was in awe cause the variety is above costco... I ended up getting a membership and downloading my costco membership.... Since the gas duh read more

Best warehouse and grocery stores! Affordable membership and they have a great smartphone check-out friendly payment! Highly recommend tons of choices inside read more

Sam's Club - Huge Christmas outdoor decor @ Sam's Club - Wholesale Stores Near Me - Concord, California

Curbside is always fast and reliable. I've never had an issue with the correct products or amounts being correct.so simple and fast! Saves me tons of time ! DJ is amazing she so heartwarming and kind keep it up thank you! read more

* Cleanliness * Checkout * Customer support and safety *** Variety of food ** Convenience Overall, their ratings are down due to the lack of cleanliness and customer support and safety. Isles were packed with boxes and food left in boxes in the refrigerators and freezers. Major concern, almost hit by the fork lift driver as he was on his cell phone driving. If anyone has had the experience of trying to check out. the self-check-out line was not supervised to help customers and trying the exit the store resulted in longer wait times read more

I came in to Sam's Club to get a membership. But The line is long it wraps around to the corner into the battery section. So I stand I. Line to purchase a membership. As I'm standing in line, I'm waiting to see how long it's gonna take me to get a membership. It didn't take long at all so stop in and get signed up & Kassie & Kayla in membership services is very nice and knowledgeable about membership and anything you need in Sam's Club. read more

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I love Sam's club because they still offer polish sausage but then again since they've switched to a different hot dog, that's a winner too, the only drawback is the bun they use, it's too soft for my liking, I prefer a french roll instead. The other item I like is the frozen yogurt, I just get it and waiting until it melts and use a straw to enjoy a chocolate milkshake made of yogurt. I've tried their pizza before but I'm not a fan of pizza so no use in having me comment on something that I don't go out of my way to eat. read more

Sam's Club - chocolate yogurt - Wholesale Stores Near Me - Concord, California

Sams club renewed our membership by using a credit card we had bought something online. The website says they renew when authourized . We never did that. My son set up the account in 2024 paid with his charge card. We were in Arizona for 3 months. Friends we have in Arizona said they had a credit card charged for membership. "Oh yes that happens" gave them a refund but let them keep that membership. Now I'm trying to go in and look at my account. It says actually not sure what it says. Asked me to reset password did that. Tried to log in says this email address is listed for a different account. I believe they make it hard to manage your account so I can't see what's going on. read more

Sam's Club is basically Costco's quirkier cousin. Think smaller bulk, cuter options, and yes, you can buy a quart of heavy whipping cream instead of a half gallon (thank you for saving my fridge). The downside? The lines move at the speed of a DMV sloth on vacation. Returning something? Pack a snack, you'll be standing for 30 minutes while the two people at the counter have a full-on TED Talk. Employees? Let's just say "10 out of 10 recommend wandering the aisles yourself" because nobody knows if they even carry what you're asking for. Also, grab your own box unless you're into playing grocery Jenga at checkout. The middle aisles are a shrine to junk food, but hey, they know their audience. Prices and some options beat Costco, but customer service, layout, and variety could use a glow-up. read more

I am not sure what I think of Sam's Club. I am a Costco member as well and recently became a Sam's club member. Some pros of Sam's Club to Costco is being a Plus member allows for more flexibility while shopping (earlier opening times, free curbside and shipping). It's a little frustrating that Costco has not adopted these features and the scan as you go on the app is very convenient on Sam's Club. So these are definitely advantage for being a Sam's club member. The items sold at Sam's club are not always very big or club size, it's just larger than the typical but not as Costco big. This warehouse has a lot of items but sometimes, I feel like it's not enough. It can also be overwhelming at times. Parking here is very easy. I find the card check at the door is hit and miss. Sometimes, there is someone there and other times, there isn't. read more

Well I came to bring a Sam's club cart back as it was left on a commercial property I maintain A person left it in the sitting area and dumped the contents happens sometimes and I bring the carts back to the store usually close by and sometimes I get a bounty 12 pack of coke and some gratitude instead I was blown off by the greeters when I asked for a manager they wanted me to do all the footwork. Well after sitting guarding my tools in the back of my truck a couple ladies blew me off said I should have put it in my dumpster read more

The online service is trash. I got a tv from them and it came damaged. They said they would send another and to return the broken one in the new box. The new one was also broken! Dead pixels all around the borders of both. So I returned them both and went and bought a tv at Best Buy. They have refused for two months to refund my money. They have their broke POS tv's back. Discover refunded my money when I disputed it but they have never refunded it. You lost a customer for life and I will advise anyone listening, forever, to not waste money at Sam's club! read more

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Ordered king crab legs but what I received was more like snow crab legs and claws were substituted for one of my orders total was of $200. Never shop here again will send my future business to Costco a company that can always be depended on to deliver a quality product. read more

Purchased a membership and tried to order groceries to be delivered. I purchased the membership plus. My understanding is that if you get the membership plus you do not have a delivery or shipping charge. When I checked my order before submitting, there was a delivery and a separate shipping fee of $8 each. So they were going to charge $16 more. I called customer service to find out why. First I spoke with the automated phone message. After I explained the issue I was connected with a rep. This person said I had to order at least $50 of goods. I said the order is for about $61. She said she had to connect me with another rep. I explained the situation. He said there are certain items that do not count in the amount. I again gave the items and dollar amount of the items. I asked if any of these items were not able to be counted. He said he would have to connect me to another rep to answer this question. I responded don't bother can you just cancel the subscription. He said he could not. He then connected me with the department to cancel my membership. I finally spoke to a person that could help with my cancellation. She cancelled the membership and refunded my membership money. Terrible customer service except for the final rep. I will stay with Costco!!! read more

They offer more "brand name" selections than Costco and I specifically love the "scan and go" from the app. They even have discounted items if you opt to scan and go. I also found that some items are even cheaper here... definitely their fresh fruits and veggies and most meat. Did I mention more selection? And not everything is in bulk, big servings. The only downside is location. Concord is the closest one in the bay area! I usually have to plan the trip and only go there once every 2-3 months. Their snack bar also offers more options, although not as much as they did pre-pandemic. They do need to have someone checking the condiments and supplies more often. The last couple of times that we were there, they were missing condiments, forks/spoons, and the same area was messy and sticky from spilled soda, which is not entirely their fault. People are just not conscientious enough to pick up after themselves. read more

A great variety of general & special wholesale needs from A-Z which surpasses any CLUB stores around especially Costco & BJ's!!!! The staff is very friendly & polite as they serve you throughout the store. They also have a great on-line service with free delivery for the major Credit Card with the Super membership!! WoW what a super Club store read more

I've come to this location several times, always on Sunday mornings. It's a much smaller store than other Sam's Clubs but I've never had issues during my visits. No issues with parking, employee assistance, finding what I need and checkout lines. It's like a Costco but not the same, many items are unique to Sam's. The prices are pretty reasonable and you can find items on sale monthly. I wish there was a lot more Sam's Clubs in the Bay Area, don't know why there isn't more of a presence of Sam's in Northern California but alas will have to continue driving here to shop at Sam's and take advantage of my membership. read more

Sam's Club - Checkout lines - Wholesale Stores Near Me - Concord, California

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