I've always been hesitant since it is a Walmart on steroids but honestly, since Joining I've been pleasantly surprised. food costs are actually affordable, Meat quality is really good and they have a cool thing where you can scan as you go and you don't even have to go to the checkout line , which for someone like me who hates standing in lines at the grocery store or having to process at the self checkout, it's awesome to be able to scan as I go and just walk out of the store when I'm done read more

A frustrating checkout experience followed by no response from management. On September 25, I visited the Concord Sam's Club shortly after opening to avoid the crowds. I normally use Scan & Go, but the app repeatedly refused to let me sign in, even after I changed my password. I waited for a staffed register, only to discover I couldn't access my digital membership to complete the purchase there either. The cashier directed me to the membership desk for a temporary card. One associate was assisting another member with a return, so I waited about another ten minutes. When it was my turn, the computers at the desk weren't working either. She called for help several times before another employee arrived, got a computer working, and issued my temporary card. By then, approximately 25 minutes had passed while I had hot and cold groceries sitting in my cart. The register line had grown considerably, so I ultimately used self-checkout. The employees tried to help, and I appreciated their efforts. The membership associate even offered to let me use her card, which I politely declined because I wanted my purchases recorded under my own membership for receipts and possible returns. I sent a letter to Rick, the club manager, on September 25 explaining what happened and asking for a response. As of October 5, I have received no acknowledgment or reply. Technology can fail. What I expect from a paid membership is a workable backup procedure and a response when I raise a concern. This experience fell short on both. read more

The staff serving the membership area was beyond unprofessional. Trying to renew my membership and the person helping me was behaving like I was an inconvenience while receiving a massage from a co-worker of hers. She had to scan my app three times to get it to work. The third time she asked for my app to re-scan it, she behaved as though I was taking too long to bring it up. Mind you, if she would have done it correctly one of the first two times, that would not have happened. Guess the massage was just too good. I get it, I've had unsatisfying employment too but you still have to treat people right. read more

I love Sam's club. It's an amazing store to buy things in singles and bulk. The food court has a lot of options and the prices are reasonable. You're not able to order during checkout ahead of time like Costco. You'll have to get in a separate line to order then wait for your order. My feedback would be the efficiency and cleanliness of the food court area. There's a wait to get your food as most items are readily available and you'll have to wipe your own tables. Someone needs to be in charge to keep the Cafe are clean. read more

Sam's Club - The Cafe prices and options - Wholesale Stores Near Me - Concord, California

Was extremely happy with the store until my experience today one of the employees made a snarky comment about how they believe ebt wasn't allowed in till 10 that 9-10 was only for members. That's why I took my 5stars and made it a 4 it would have been 3 but the great guy who told me to buy the membership was on break at the food court. read more

This is a shout out to Bryant who I asked where I could find an item a few weeks ago. He told me where it was located and when I said it would melt because I had a long drive. He suggested what to do and was very kind and helpful. I followed his suggestion and this was in perfect condition when I arrived at my destination. Thank you for caring Bryant! I appreciate your help. read more

I had never tried Sam's Club pizza before because it's not close to where I live. Today, my coworkers bought six different varieties of Sam's Club pizza for lunch. I found it to be affordable and tasty. Although the pizzas are a bit smaller than Costco's, I would choose Sam's Club pizza when given the option. read more

Sam's Club - Wholesale Stores Near Me - Concord, California

My wife and I finally became members!! YAYYY.. We went today and picked up our membership cards. First impression, this place is hugh lol and I did not like standing on the Member Services line because it moved a bit slow. Nonetheless, immediately after getting our cards we were on our way to explore. I like that everything is in it's place and it was clean throughout the store. We checked prices, ate the free food/snacks lol, and checked out the prices. We even bought some items. I'm happy that we made this decision because some items have become way too expensive just to buy 1 and t then it don't even last. I guess it is told to begin to buy in bundles so we can get our money's worth. read more

I travel approximately 50 minutes to shop at Sam's as this is the closest in the Bay Area. It's similar to Costco but on a smaller scale. Never had an issue and definitely utilize the scan and go checkout feature. When I'm on the road across the states, Sam's is my place for supplies and gas. The shipping/delivery feature has been a lifesaver. read more

Sam's Club - Wholesale Stores Near Me - Concord, California

First time visiting the store. I usually shop online because my closest one is about 90 minutes away. Very affordable prices. Some items cheaper than Costco. Membership is definitely cheaper than Costco. Hope I can go again. read more

This store has the worst customer service. I've actually been liking Sam's Club more than Costco lately because of their expiration dates and better-quality berries, but I had never really interacted with the employees until today--and it was such a bad experience that it completely changed my impression. One employee was speaking to customers as if we were friends and being snarky, which felt unprofessional. On top of that, the manager didn't even try to address the issue or speak with me. Instead, they spoke to the employee in another language right in front of me and ignored me as a customer. By the way, I could understand what they were saying. This experience left such a bad taste that I wouldn't recommend this store to anyone, and I won't be returning. read more

I love Sam's Club! My only issue with this warehouse store, is the lack of locations. Vacaville and Concord are the only places to shop at, in the Bay Area. I wish they had more options (locations). read more

They had a deal on Sam's Club membership for half off My wife and I were not big fans of Costco. I had a free card through work that I don't have anymore but I went to this store and there was enough to try it (for half price) So far so good. Milk and eggs are priced way better than your local Safeway A lot of the stuff is too big for us and we're still trying some of the other stuff Produce has been okay. Their beer really sucks but their whiskey prices are good Well keep trying stuff out but so far we like this place better than Costco Just an fyi, they do still have the same rude people here that don't know other people exist. There is no courtesy I've seen at all But we'll see. Maybe we'll get surprised one day. read more

Sam's Club is the Walmart version of Costco, both have a similar big box concept. Because it's owned by Walmart, they promote their Members Mark brand of products. Their name brand food and products are generally good in taste and quality. My wife likes going here, they have some products that Costco doesn't carry like Horizon organic milk and Progresso canned soup just to name a couple. I appreciate that they don't make you buy a 24 pack of beers and products that you don't have to buy in bulk compared to Costco. The return policy is good as well. The reason I don't give it five stars is that they don't give you the option to order food at the register like Costco. Also, the staff checking you out is not nearly as friendly in general. That being said, the prices are great, and it's a good thing to have variety. read more

Sam's Club - Ice for days - Wholesale Stores Near Me - Concord, California

Love Sam's Club, been a member for years. My complaint is WHY do you have 1 person at customer service on the weekends and the line is out the door....maddening! read more

I would be very hesitant getting tires here. After everything was said and done it took almost 2 hours to get 4 new tires put on. We had an appointment and the only car in the bay the whole time. After another customer showed up a little late to their appointment they were told that they would not be able to be serviced because the bay that was needed was full (with our car). At that point the car had been in the bay for 1.5 hours. I was told by the technician that Tesla tires take longer to fill up. That is not a thing Air is air. read more

Got a membership today to take advantage of the special they had and also to give Sam's a shot. Overall decent. Nowhere near Costco's wide variety and selection.. it felt just like a Walmart . Matter of fact the Walmart in American Canyon felt better organized and with more options available. The worst was using the bathroom! What a terrible sight! Dirty like I have never seen before ! My wife went to the woman's restroom and it was worst ! We brought this up to a store employee! They just didn't care ! Ended up spending close to $600shopping this night . But not sure if we will even keep the membership. The staff helping at checkout was just not having a good day and well... I will be bringing my business elsewhere read more

Sam's Club - Proof of purchase and visit - Wholesale Stores Near Me - Concord, California

7/20/25 This is the closest Sam's Club to the Bay Area. Why the 5 stars? Affordable membership? Check. Snacks you can't find at Costco? Check. Mobile Scan Self Checkout? Check. Unique food court items? Check. I like Sam's Club. - @beebslikes read more

Sam's Club - 7/20/25 Pizza Pretzel, I like this. - @beebslikes - Wholesale Stores Near Me - Concord, California

I drove from Palo Alto to Concord, as this is the closest Sam's Club, because I was told over the phone that I had a tire warranty that would help cover some of the cost. I specifically explained that my tires were already in the red levels 2,3,3,4 and that I did not want to drive over an hour if nothing could be done. I was assured that after the technicians checked the tires, the warranty would make the cost less than buying a brand-new set of four tires. When I arrived, the front desk associate tried to help but was unfortunately unfriendly and dismissive. Basics asking what I wanted them to do about it. So I had asked since they are the professionals to take a look at my car especially since I do not work there and I do not know what their protocol what are. Regarding the warranty, I was told that the tire thread was low obviously because it was in the red as I mentioned on the phone so it was my fault for driving too much. I was told it would only save me about $20-$30, followed by a comment that it "wasn't worth it" because of the work involved in processing it and sending it back to the maker. I'm sorry, but that is not her decision to make. A warranty exists for a reason, and even a small amount off a purchase could have influenced my decision. I was then told the warranty could not be applied because I did not rotate and balance my tires at Sam's Club, even though I get those services done during regular maintenance at my dealership or oil change locations. This explanation made no sense to me. what is the purpose of a warranty if it becomes invalid for routine maintenance done elsewhere and why tell me how much I could have gotten with the warranty to only tell me I wouldn't qualify. I made it clear that I was not blaming her personally, but I wanted them to understand how frustrating it was to drive that far based on the information I was given. Her response was to tell me that she also drives an hour to work, implying that my frustration wasn't valid, which felt incredibly inappropriate and unprofessional. When I asked for a quote, I was told the Michelin Defender 2 tires would be over $800. I mentioned that the same tires at Costco or American Tire are closer to $750 after tax, and she told me "That's our price" I later checked the Sam's Club app and saw the tires listed for about $140 each, which is actually cheaper than Costco or American Tire and comes out to less that $750!!! The pricing I was quoted did not match what was shown online. The associate also assumed I drive 24,000 miles per year, stating that my tires were close to the 60,000-mile warranty anyway. In reality, I drive about 12,000 miles per year, which is documented through my insurance. I am a full-time mom who mainly drives locally for school drop-offs and errands. I truly dislike writing negative reviews, but every point made during this interaction felt illogical, dismissive, and frustrating. I was not demanding anything. I simply wanted to be heard as a customer and for my concerns to be acknowledged. Instead, I was met with eye-rolling, a lack of empathy, and a "nothing we can do" attitude. Because of this experience, I will not be returning to Sam's Club for tire services. Also if you are considering purchasing tires at a Sam's Club make sure you get your tires balanced and rotated properly at a Sam's Club otherwise I guess warranty is voided. This is the first time in 23 years of driving that I had to replace all four tires by the second year of driving. read more

I have always loved sams. From Ohio to CA..way better than Costco. Great prices and food selection.

I got everything I needed. Good customer service, today. Cupcakes and cake are priced great but order on the app for the best experience. Bakery staff is tricky sometimes. I prefer Sam's over Costco and I have both. read more

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Worst experience getting tires installed. My appointment kept getting moved because they over booked. And then when i got their the equipment they have couldn't service my xt5 because they have the oldest , worst lifts. Could have just saved me time telling me this when I book!!!! Do not use them for tires they don't know what they are doing. read more

Poor customer service. I called today for inquiries this lady did not answer my question instead she just put the phone back that continues ringing. I hang up the phone and called again she pick up the phone and just hang it up. What kind of a customer service that doesn't service the customers:D read more

We normally go to Costco but just recently added a Sam's membership to try. And it had more than we thought. It definitely wasn't as crowded as Costco and we had to scan membership card for everything including food court and exit. But I liked the fact that a lot of their sizes weren't as big as Costco size. Selection was decent and we saw stuff (especially snacks) that Costco didn't carry. And this the kicker, the food court! More selection, cheaper since smaller but who cares. We got a slushy and pretzel. This would be a kid's reward if the kids were younger. Except this Sam's didn't have a gas station. Otherwise once kids are gone and you don't need Costco sizes, Sam's is a good and less stressful alternative. read more

Sam's Club - pretzel and slushie - Wholesale Stores Near Me - Concord, California

Check your receipts! Advertised discounts are frequently not honored & the customer service line takes forever. Most days we don't even try to get our credit back but today we had hit our limit. Waited 25 minutes. It's bad enough that you have to self-check your items but then to have to deal with unrecognized sales prices too? Shame on Sam's! read more

I've only really dealt with people at the register, but I have met quite a few that are pretty rude. And today kind of went over the top. I'm in line trying to hurry to get two items. Ice and a drink, and I thought they were shutting down another lane cause they called the girl from the other line to come over with a bunch of items into my lane in front of me, but they didn't even end up shutting down that line they just did it so she could get out of there faster. And I'm in a hurry and they made me wait for somebody with 40+ Items when I'm standing there with just one waiting so I can get ice, so I just set it down where I was at and left. You figure when you pay a membership for a place they would at least treat you decently. I think I'll end up going back to Costco, they're always very full, but at least they're not rude. read more

Literally my favorite store! The staff are always nice and Sam's Club always has new and exciting things. The store itself is way to navigate and very clean. With the scan and go app I can be in and out in now time. The prices are always great and the quality is high. Only issue is that I wish they had more of these! read more

Sam's Club is similar to Costco. I really enjoy using the app to shop here. You can scan your items as you shop and then just leave without having to wait in line to check out. They have amazing quality meats. I bought boneless pork chops, which are super great on the grill or in the crock pot. Very affordable and super thick! Also, the NY Strip Steaks I purchased were of the highest quality. I tenderized them and seasoned with McCormick's steak seasoning & olive oil. They came out fantastically on the grill! The only thing to be aware of is that if you're using the app to shop (without checking out with a checker) you cannot purchase alcohol. read more

1 star do NOT recommend. This store is jam packed with people, items and long, frustrating lines. Trying to get in and out? It won't happen. I went in for one item and grabbed some food from the cafe. It took me an hour to get in and out, mainly because I had to wait for my food for over 20 minutes! I go to Sam's Club because I hate how crowded and slow Costco can be on the weekend. This location is exactly like Costco, down to the terribly crowded parking lot. Maybe this place is better in the morning during the week, but I highly recommend against going on the weekend. read more

I usually have no problems with Sam's club here in Concord, however today when asking for assistance from a cashier, (who wasn't helping anyone else) if she could tell me what the balance was on my gift card and told me to call the 800 number on the card. Very inconvenient of the cashier...no willing to help! read more

The crew here is horrendously unhappy to work there. Everyone has a resting bitch face unless they're goofing around not working together. Whenever you politely ask for some help you're met with stink faces and whining most times. I've been going here off and on for close to 30 years. It has fallen so far when it comes to caring and helping their customers genuinely. I had issue with my EBT card not processing even though there is money on the card, which I showed them on the app. I also showed them it is registered to the same card thats in my hand. Still wouldn't work. Manager says, "Well, sorry you'll have to talk to EBT." Which makes no sense as I've been using that same card for over a year there with no issues. She didn't care that I hadn't eaten, wouldn't be able to eat, and that it obviously wasnt my personal doing. I told her I was canceling my membership and she smiled a big ugly grin saying, "Have a nice day.", while simultaneously dismissing me. I cancelled my Premium membership on the spot. Never going again. I will happily drive further away to Costco. At least they aren't douchebags. The manager here is a piss poor at her customer service. Shows in her face she couldn't care less about you or your struggles. Funny as her face and body have obviously seen some struggles as you can tell who she is by thick eyeliner trying to cover up years drug use and self abuse. Like if a trailer were personified. One special shout out to Debra though. Debra in customer service was the lone happy person working there. Polite, attentive, asking me questions on how she can help and what happened to me. Promote Debra. She knows how to speak to people. read more

They need to be reported to the FDA. This is the second time I come and see customers with dogs in their shopping carts. So disgusting and unsanitary. Why are animals in the shopping carts where we put our groceries. Us customers can get sick. Last week I came and seen a couple with their dog in their cart. Today I came and saw two customers with dogs in their cart. Is this what it has come to? And to top it off employees walk past and clearly see the animals in the carts, but disregard them. It's not an issue of employees not being aware but rather a disregard for customer safety. I wish I could give zero stars for unsafe and unsanitary conditions. read more

This was my first time going to Sam's club and I must say it was a great experience. It wasn't as messy and crowded as Costco is and I was walk down aisles without getting mad because people are just standing in the middle of the aisle getting in the way. My favorite feature is that you are able to scan items on your phone through the app and checkout using the app and not have to wait in line, that's awesome! Unfortunately due to time I wasn't able to try out the food court but next time I will. Overall this was a great experience and totally worth the 20 min drive! read more

Sam's Club - Wholesale Stores Near Me - Concord, California

I ordered a TV online and it was damaged in transit. I called customer service to help me initiate a return and order a replacement. I had to call three times and was hung up on twice. I ultimately decided I would just take the TV back to my nearest Sam's club (Concord, CA). Walking in, we were greeted by Debra at the customer service desk. I was close to tears, frustrated with the customer service (or lack of) I got the day before on the phone. Debra was a complete angel!! She found my order easily and the return was done in a matter of minutes. Furthermore, she recommended a TV, which we ended up purchasing. Debra was personable and highly professional as well as knowledgeable and kind! Yesterday, I was ready to cancel my membership, and today, Debra (without knowing) secured me as a member for life! read more

My daughter picked up my youngest daughter cake and said she was treated horribly by a woman in the bakery. The cake didn't look like what was advertised and the writing was very small. The cake looks nice in the 3rd picture because of the decorations we purchased separately from Amazon. The taste of the cake was good. This was my first and last cake purchased from Sam's Club because the look of the cake wasn't what was advertised and one of the bakery staff members was rude to my daughter. I purchased a Sam's Club membership solely for the purpose of buying this cake and it definitely wasn't worth it. I posted 3 pictures, what we thought we were getting VS what we got and how we made it look. read more

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And this is only for the food court! The line was ridiculously long and man they took hellllla long! I mean you cant complain the prices still are cheap bust flavor is very mid! The workers all had attitudes they ran out of napkins and were getting mad at us for asking! On top of it all the soda machines had no flavor and out of sugar! read more

I love Sam's club because they still offer polish sausage but then again since they've switched to a different hot dog, that's a winner too, the only drawback is the bun they use, it's too soft for my liking, I prefer a french roll instead. The other item I like is the frozen yogurt, I just get it and waiting until it melts and use a straw to enjoy a chocolate milkshake made of yogurt. I've tried their pizza before but I'm not a fan of pizza so no use in having me comment on something that I don't go out of my way to eat. read more

Sam's Club - chocolate yogurt - Wholesale Stores Near Me - Concord, California

I came in to Sam's Club to get a membership. But The line is long it wraps around to the corner into the battery section. So I stand I. Line to purchase a membership. As I'm standing in line, I'm waiting to see how long it's gonna take me to get a membership. It didn't take long at all so stop in and get signed up & Kassie & Kayla in membership services is very nice and knowledgeable about membership and anything you need in Sam's Club. read more

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I'm a new Sam's Club member as of last month! I've had a Costco membership for years which I love, and I couldn't really justify another membership but I just wanted one so bad haha! Sam's Club membership is $45 a year compared to Costco which is now $60. The pros to Sam's Club is that you can use American Express, I hate how Costco stopped accepting it. I found a deal online (Just Google Sam's Club Membership Discount!) I got the membership for only $19.99 and it came with a free rotisserie chicken and gourmet cupcakes lol. I've been to Sam's Club now pretty much at least once or twice a week. I wish it had a gas station at the Concord location but it doesn't have one. The concession stand is pretty good, they have more stuff than Costco, here they have soft pretzels, pizza pretzels, ICEE drinks, even pre-packaged sushi! I love how Sam's Club also let's you check-out on the app! no need to wait in line at the register! Just show the QR code on your way out the door! read more

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Im costco member since 90's.. my cousin has a sams membership and I went with her, I like was in awe cause the variety is above costco... I ended up getting a membership and downloading my costco membership.... Since the gas duh read more