in all honesty if i could give this place a negative 5 stars i would. my friend came here after his…read morephone broke and they tried to charge him 60$ after not doing anything to the phone. they gave it back to him just as broken (if not more) than before. the main guy we talked to (weird ass thing on his forehead, you can't miss it) was so disturbingly rude to my friends and i. talking down to us, raising his voice, and THEN to top it all off he called the cops on us. he told them we we're being "unruly" customers when we were being calm and trying to have a normal conversation, and he resorted to violence. NEVER take the time out of your day to come to this establishment. waste of time. a joke.

Thief! Extortionist! Horrible customer service! Fraud!…read more The company and owner Frank is still horrible in all manner of business in 2025. Brought my computer in to be serviced, and I was quoted $60-$70, and then when it was "ready" I was charged $120. According to Frank my graphics card was broke so he replaced it "for free" with a much older, slower card. Frank and his team removed one of my 16gb RAM sticks and didn't tell me anything about it until I asked when I noticed. He said it was also broke (why wasn't this in the garbage with my broken $700 graphics card). He also said on the phone there was a power wire missing that he replaced "for free". He did not say that he unilaterally decided to replace my entire 850 watt gold power supply unit with a no name 500 watt unit. So all in all, he attempted to strip my PC of a RAM stick (which does work btw), replaced my $700 graphics card (which also does work) with a very old one, and he swapped out my 850 watt gold rated power supply for a cheap 500 watt. All he needed was a case, a CPU and motherboard and he could have built a very nice computer. On top of all that, he wouldn't even let me look at the "work" he did for double the price he quoted until I paid! He also refused to give me my power supply back without paying another $50!!! Maybe this is the only way to build PCs for profit now: strip the PCs that are brought in, replace their parts with interior ones or none at all, tell the customer they're broke, and use them to build new PCs for unknowing customers. He was also trying to force me to pay cash, but conceded when I reminded him that he told me they took credit card. Avoid, avoid, avoid!

This was a great experience. I had an external Seagate drive that I could hear spin, but that would…read morenot mount (I tried on several laptops). The dropoff / pickup location in Dedham was convenient; right off I-95 with ample parking. The $500 advertised price was exactly what I paid, and included the cost of the replacement drive. The turnaround time was below the advertised 14 days. 100% of my files successfully were recovered, and all files were in the same folders as when I dropped it off. This is a trustworthy business, and I would absolutely recommend and use again

I have sent my drive to well known company, DriveSavers in California. They quoted me $2700 to…read morerecover my drive. I couldn't afford it. I decided to give a shot to a smaller local shop in Boston. Alex quoted me less than half the price and recovered everything that I needed in timely manner.

Robert is very responsive and worked quickly to repair my laptop in a timely fashion…read more Knowledgeable, friendly and excellent service- A+

I struggled for years with with slow internet, weak wi-fi and outages that sometimes took days to…read morerestore getting BS excuses from agents half-way around the world. Robert suggested buying my own equipment and switching providers and what a difference it made. Robert hooked up everything, all I had to do was enter a new password. I now have incredibly fast internet, strong wi-fi with great customer service from Robert and the new provider at a competitive price. Southwick Computer is the Best. Bill D.

Real stand up guy. brought my gaming pc for a cleaning and got it back faster and in mint conditio…read more He also added anti virus programs on it. highly recommend service. Steven is a true professiona.

The reviews posted are both true. Bad and good. I do not write reviews but after my experience…read morewith PC Steve I think people should know what they are in for. I take no pleasure in criticizing a small business but here is what happened. In the past I brought two laptops to be serviced by Steve. He brought them up to speed and seemed like a stand up guy with his service. Stood behind his work. In June of this year 2023 one of my laptops would not power up. I left it with him over a long weekend to fix. When I picked it up he told me it seemed like a problem with the power button. He released the laptop to me and said to leave it in sleep mode rather than shutting it down. He told me for him to get a new power button would take some time. He would let me know when he would get one. I called him 4-5 weeks later to inquire how things looked. I was in no way irate rude, snide harsh at all . I trusted him and just called to follow up. He told me there no progress yet. I followed up with another call this week. Note: this is going on months later. He answered and told me he would call me right back. I ran a few errands and gave him a call. The call disconnected. I called back and the call would not go through. I thought my phone was the problem so I then used my wifes phone. Steve answered and before I could finish what I was saying I got a a busy signal. He HUNG UP on me both times and blocked my number is what happened. Ghosted. I wasn't rude demanding harsh accusatory or anything. I just asked legitimate questions His actions were beyond rude, Deny M reviewer sounds like he went through a similar situation. a hundred bucks for a computer that kind of works. side note: you tube has a few videos on how to repair power buttons I just looked them up. it's a common problem For a man who has "20 years repairing computers" Why was this difficult to fix? Still shocked

They asked if i installed an operating system and I told them yes, windows 10. They then without…read moreasking installed windows 11 and asked for money.

I dropped off 2 macbook airs on July 27th. I just finally picked up the last one today, September…read more18th. It is absurd how long it took to fix both of the laptops and I say "fix" very sparingly. One of them is much slower and the camera no longer works and the other is incredibly slow and will not load anything. If I wasn't already so fed up with the place I would bring them back to get fixed again but enough damage was already done. I was very understanding at first but they went ahead and ordered different parts for each laptop just because they felt like it. Nobody contacted me to see if I was okay with what was ordered and what part was going into which laptop. I was never kept updated, I was always the one calling them asking for updates and almost every time I called "the person who works on them isn't here so I don't have an update". It was some of the worst customer service I have ever dealt with. They didn't care about whether or not I was pleased with my experience. I will not go back to this place for anything. 2 months later, a lot of money, & both of my macs are not anywhere near fixed the way they should be. I am not one to post reviews but I mentioned how unsatisfied I was and, again, they did not care in the slightest. I did not bring my laptops there to pay all of this money to get then back in even worse conditions than they were before. Unacceptable and I do not recommend this place.

Once again, GoGeeks bailed me out of a problem for which I was totally in the dark. I have used…read morethem many times and bought equipment from them and always found GoGeeks staff to be responsive, efficient, pleasant to work with and reasonably price. I have used them many times over several years and recommend them to family and friends.

Home visit to get Printer working - the day after I tried to print something & it didn't work…read more Flat out refused to return. I am disabled and had been release from rehab a few weeks before requesting their services. This is the company I purchased my computer from and have used them for servicing.

Exceptional service, fixed my son's play station in 2 days and gave great advice for preventative…read moremaintenance.

Fixed my son's iPad quickly and for a very reasonable price. I would absolutely go back if the need…read morearises.