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Chicago, IL

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Salon Buzz

4.2 (233 reviews)
Closed • 8:00 am - 5:00 pm

By appointment only

Services - Salon Buzz

Applying hair extensions

Bridal hair services

Salon Buzz Photos

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Recommended Reviews - Salon Buzz

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dark brown root with multi colored hair

I visited for a consultation before getting extensions and color. I was quoted $1,600 and specifically asked if that was the maximum price. The stylist checked with Sam, the extension specialist, who confirmed that was the max. Based on this, I paid an $800 deposit and ordered 5 packs of 22-inch Bellami hair. After second-guessing my color choice, Sam ordered 3 other shades, but failed to tell me that one of those was only available in 24-inch extensions which are more expensive. On the day of my appointment, I had to ask to see the extensions before they were colored and installed. They showed me three colors outside the packaging, but still didn't tell me some were 24 inches. Since they were all light shades,I went with a custom color instead. Despite having already told them I never use box dye, the colorist asked again and I explained I only use professional dye, and even listed the levels and developer. Yet, she still messed up my color three times: 1. I ended up with bright orange roots and dark red/brown hair 2. She tried to fix an uneven patch, but my roots were still orange. 3.The assistant suggested they could just install the extensions first and fix the color after which is completely unacceptable because you cannot wet K-tip extensions immediately after installation. I had to explain this to a professional. After this, the colorist made my roots dark brown, which was not the all over even color I wanted at all. After 4.5-5 hours of color, Sam suggested not installing all of my extensions, despite me telling her I liked my previous extension applications with all of them in. I kept saying the hair felt too thin in places, particularly around my face, but she still rushed through the application and mentioned her boyfriend's parents were cooking dinner so i felt bad keeping here there as it was almost 9. At checkout, I was told I owed an additional $1,280, bringing my total to $2,080,which was $480 more than the quoted price. They never informed me during the service that things were being added on nor did I know 24 inch hair was being added to my hair for more money without my consent. When I checked my receipt, I found that they charged me for extensions I never ordered and for more than I could buy them for online myself, even though they get a professional discount. I messaged Sam to express my dissatisfaction with the uneven color and thin extensions around my face. The next day, I called the salon, and the manager (blonde with an accent) was extremely rude, accusing me of using box dye, even though I had explicitly told them I had not. After several exchanges, she admitted that they had put 24-inch hair in my head without informing me and charged me for it. When I asked why they couldn't just color 5 packs for 22inch if they did 3 and she had no answer. They only refunded me $170 after I had spent $2,000. $75 for the unquoted root glaze, 40 color that i have to get redone anyways, and $50 for the 22-inch vs. 24-inch price difference. They even called me a scammer during the call. when they added things without consent. I've been to Salon Buzz for years and never checked my receipts, trusting them. I left with uneven color, thin extensions bc i have them at 2 different lengths. and had to cut my own hair at home because the ends were straggly. Salon Buzz is deceptive, charges without consent, and rushes through services. BEWARE.

I went in for a hair color/cut. The hair dye looks like it was done by a non professional. The skin to my forehead, ears under my neck all had hair dye stains. I went out to eat afterwards not realizing I was walking around with all these stains. This morning I noticed all these mistakes and only to come to the realization, I have no layers to my hair! I tried rescheduling with someone else for the haircut but would be stuck paying another ninety five dollars on top of the two fifty I already paid yesterday. I would not have to pay if i go back to the same stylist but I don't want the same person touching my hair again. This place is not worth the money for such rotten service. Very disappointed

His Latina Barbie.
Alejandra D.

@long layered hair cut and style. Sweet friendly staff. Great vibe. Always recieve the best haircut. I'm his worst client. I'm his Mom. Love coming into the salon. They use the best products. Phillip does an amazing job on my hair. I'm not just saying that because he's my son. I have to be his most difficult client in his chair but he kills it every time. I received so many complaints on my hair everyday. See Phil you wont be disappointed.

showing that I sectioned both sides evenly

I had a horrible experience at Salon buzz today. I came in for a haircut and left with uneven hair. Sam was my stylist and she immediately upsold me a conditioning treatment-- which would have been fine but she neglected to let me know that she would not have enough time to give me a proper haircut! She cut my hair so fast and aggressively I immediately became concerned. I think she made 3 snips and then she started blow drying my hair immediately making me extremely confused because I paid for a whole haircut not just for my ends to be dusted in 2 seconds. The whole process was so rushed I felt like it was a stressful experience and they treated me like a transaction on an assembly line. If this was because of the unexpected conditioning treatment they offered me, they should have told me that the haircut would be rushed or scheduled the conditioning for another time! After she sent me to pay, I checked in the bathroom and found my hair in the front to be UNEVEN. so i told the front desk politely that my hair appeared uneven and the appointment felt super rushed. the front desk lady was dismissive of my complaint by saying "well Sam is really good" which felt dismissive because I had uneven hair. I asked for it to be fixed and requested someone else to fix it because Sam rushing with my hair made me feel super uncomfortable. The desk lady told me I would be charged for an entirely new haircut in addition to this haircut which is a completely unprofessional response from a high end salon! I felt like the customer service and cut was equivalent to Supercuts, and so you might as well just go there ans save your money for an equivalent cut! I had a good experience in the past with someone else and so I'm just really sad bc even after they sent me back to sam to have her fix it.. it's STILL UNEVEN. I just want even hair and for this business to be more polite! :( I trusted Salon Buzz after being referred to them by a close friend, but now I definitely don't want them to touch my hair anymore, and a refund sounds fair considering I need to get this fixed still! Overall so so sad and upset. they just felt so rude and i thought this place cared about customer service

Went from one length hair asking for a blunt cut and got this.

Would not recommend. I had grown out most of my layers, went to see Andreas for a dusting, trim and a blunt cut. No blunt cut and no dusting. He decided to add some dimension to my hair and now I have short layers at the top of my head I had spent the last two years growing out and he decided to add point cutting to the ends to add dimension. I wanted a straight blunt cut. I showed him a picture. The layers he added don't blend in with anything. He said it's not layers it's texturizing. Whatever it is, it's a mess! Your response is not true. The only layers I had left were long layers near my face. You added these to the top of my hair. I'll include a picture of the bottom which was one length, you butchered and made uneven.

Spotty balayage. And that was the good side.

Worst color I've had in years. I just moved to Chicago. She undid practically everything my last colorist had worked toward. I can't go into work like this. And for $210 for a partial highlight... no thanks. It's blotchy and way too light. It's awful. I don't trust them to fix it either so I'll go elsewhere.

Color by Talia
Lexi C.

I LOVE Salon Buzz and most importantly I LOVE Talia! I've been coloring my hair with her for almost a year and a half working to get my super dark brown to a bright and healthy blonde. She always provides an amazing experience along with the all other employees, and I always walk out feeling beautiful and confident about my hair. If you're looking for top tier service along with gorgeous color done the healthy way, I will forever recommend Talia at Salon Buzz.

bumble and bumble long layer cut
Jessica C.

I just went there last night to get a much needed cut. I went to the training program so one of the students (who have already graduated beauty school but are training to work specifically at the particular salon) cut my hair. Her name was Cameron and she was fabulous! I got a "bumble & bumble long layer cut" which I have never seen before but I loved it because it made the layers so blended and soft. I have super long (mid back) hair and instead of being long and straggly, its fabulous now. The salon itself is very nice too, very clean and friendly staff. I would definitely go back. Cameron does hair on Tuesdays at 5:30pm and 6:45pm if you need a cut or a trim for only $20!

Paul's work
Emmy S.

Paul did a phenomenal job on my hair. I found him from a lady I approached about how beautiful her hair cut was. The place was beautiful as well. The staff from start to finish were very friendly and welcoming. I will definitely be going back to Paul! Paul has done it again! Second time getting my hair cut by him. I'm so pleased by the way he cuts and styles my hair. Thanks Paul!!!

My crazy but awesome hairdo after seeing Lyndsey!
Ashley B.

I had a gift certificate to use here so I wanted to think of something super awesome to have done, something totally unique. I had bleached blonde hair (my natural color is a dark brown) with a side shave and decided I was going to let my roots grow out, bring them down a bit more, then fade into silver then to a blue color at the ends. Like an avant garde ombre. A friend recommended I talk to Judi who recommended that I see Lyndsey since she is a colorist who specialized in stuff that was a little less common. So, I booked a consultation and talked to Lyndsey for about 10-15 mins. I showed her a photo of what I wanted and she walked me through the steps it would take to get the desired look. It ended up taking my lunch hour on a Friday and a few hours on Saturday but it's complete and my hair looks awesome! It was funny because I feel like this salon specializes in a lot of "safer" looks so as I was blow drying my hair I kept getting a lot of stares, but I didn't mind. You know you can find a good salon when they can do crazy cuts and colors just as well as blonde highlights or a nice trim. Overall, Lyndsey was completely rad, super talented, and a total perfectionist and it showed as I left on Saturday. This place is not cheap by any means, but I would highly recommend it!

Ask for Scott for color & Jordon for everything else:)

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4 years ago

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Page 2 of 6

Ask the Community - Salon Buzz

Review Highlights - Salon Buzz

“Also shout out to Paul and Marcella great haircuts and blowouts!”

Mentioned in 17 reviews

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Chuan Spa at The Langham, Chicago - View from spa check in desk / lobby - August 2025

Chuan Spa at The Langham, Chicago

3.8(89 reviews)
0.7 mi•Near North Side
•$$$$

I planned a spa day for my sister's bachelorette party weekend at Chuan Spa, which was located on…read morethe 4th floor of The Lagham hotel. We arrived about 30 minutes prior to our appointments to take advantage of a few amenities. The check-in and check-out processes did not go smoothly. The receptionists kept getting me mixed up with my sister, who was already escorted inside the wet facility. Then when we checked out, they were confused as to whom paid for our pool service food. Logistics aside, everything else about the experience was superb. The spa had everything I needed. The pool and jacuzzi were co-ed, but the womens' locker room had an herbal sauna, steam room, heated relaxation loungers, and showers. I got a 60-minute Chuan Harmony massage with Francisco. The massage was very relaxing, and aroma therapy was part of the treatment to balance your elements per Chinese medicine philosophy. Francisco was also very friendly and highly professional. I fell asleep during the massage, which was a win in my book. Lastly, the pool service food was excellent. One of my best friends got a margherita flatbread and chips with salsa and guac, and my sister got a poke bowl. I had the pleasure of picking at everything, which I all found delicious.

I came here two years for my birthday and loved it here! The check-in process was seamless. When I…read morefirst walked in they directed me to the waiting area where I had to fill out paper work before my massage, then shortly after I was guided to the locker rooms to change. Very clean and spacious. The decor was beautiful and the waiting room area before you get your massage was so cozy! I was offered champagne and they had light snacks as well. I then had my massage, the only thing I'll say is that it was just okay. But I liked the finishing touch of them giving you a calming bead placed in the ear for anxious relief afterwards. I then followed up with spending the rest of the day enjoying all the amenities they had, and took a dip in the pool. I came here solo and had the best time!

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Chuan Spa at The Langham, Chicago - Massage room

Massage room

Chuan Spa at The Langham, Chicago
Chuan Spa at The Langham, Chicago - View from spa check in desk / lobby - August 2025

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View from spa check in desk / lobby - August 2025

The Spa at JW Chicago - Beautiful Couple's Suite

The Spa at JW Chicago

4.4(67 reviews)
1.2 mi•The Loop
•$$$

I had such a relaxing time (that's the point) at this spa. I was visiting Chicago for the 1st time…read morelast week and decided to put this on my list of things to do before my full weekend and excursions got started. I was greeted very warmly, pleasantly and professionally by Molly. Then I was transferred over to spa professional Tichina. She was very warm, bubbly and helpful. While I did not have a service she still took the time to provide me with a thorough tour. I utilized all amenities and enjoyed myself. I truly felt relaxed. Also liked the tea area and trail mix which was jut enough. I do look forward to returning and trying a service in the future. Only suggestion--I truly came for the steam room and relaxation. The steam was perfect except it the equipment can be checked out as when the mist would automatically come on during the process, the machine would make a loud, boom sound. I was dozing off and it this frightened me and certainly messed up the relaxation vibes.

This spa experience felt like a magical dream…read more As soon as you enter their facilities downstairs and you walk through their doorway you are transported into a zen filled space that hugs you within. You are greeted with a warm smile as they check you in and given gentle directions where you can change in their large facility into your robe and slippers. Then they guide you to where you can go to wait to meet your masseuse. It was a last minute booking and the last slot for an evening massage. It wasn't long at all before my smiling masseuse came to come and get me. Before I knew it I was laying face down getting the most relaxing massage I've had in a long time. This place serves at a high end level of excellence. My masseuse was very professional and just knew the perfect level of pressures to get all the knots, kinks, and stress print up on my back. This place lifts and floats you away from the business of the outside world and the whirls that swirl around inside your head. They know how to relax you to the max and send you off relaxed and recharged for the world. I hope to go back there sooner than later.

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The Spa at JW Chicago
The Spa at JW Chicago - Signature No-Chip Manicure

Signature No-Chip Manicure

The Spa at JW Chicago

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AIRE Ancient Baths - Chicago - -

AIRE Ancient Baths - Chicago

4.0(711 reviews)
0.6 mi•River West, Noble Square, West Town
•$$$

I was gifted an experience at Aire Baths, and for the most part, it was amazing! We didn't know…read morewhat to expect, but we were truly satisfied with the service we received, with one exception: the massage. After reading reviews dating back several months, I realized that other people had experienced the same issue. Let me start at the beginning. I made my reservation for a Sunday at noon. When we arrived, we were told that our reservation had been canceled. Naturally, I was confused because I hadn't canceled it. We were asked to take a seat while the staff looked into the matter, and they quickly figured it out. Brittany at the front desk did a wonderful job explaining what had happened. In the end, it turned out to be an error on my end, but she remained friendly, professional, and accommodating. She offered us another date and time and even compensated us for parking. Thank you, Brittany! The bath experience was everything I needed to cleanse my soul. The waterfall area and the eucalyptus sauna quickly became our favorite places. The atmosphere was peaceful, relaxing, and exactly what we had hoped for. Now, on to the massage. My wife and I were in the same room. She had a female therapist, and I had a male therapist. Unfortunately, our experiences were completely different. My therapist spent most of the session lightly rubbing my feet and legs. He never touched my hands, fingers, neck, or head, all of which my wife received during her massage. He did ask whether there were any areas I wanted him to focus on, and I mentioned that I had tension in my upper shoulder area and that I had a shoulder injury. He concentrated primarily on the injured shoulder and very little else. I was genuinely surprised when he told me the session was over. My first thought was, "Wait, where was the rest of the massage?" I would really like to see Aire invest in more experienced massage therapists, especially since this appears to be a recurring concern among guests. That said, the massage experience did not ruin our visit. I would absolutely return, and I would still recommend Aire to my family, friends, and coworkers.

SCAM SCAM SCAM SCAM…read more Use Caution when booking. I booked my reservation on May 23, 2026 for July 19, 2026 for my 11 year anniversary. Showed up and it was closed due to construction issues with the city. I received no email or phone call that it would be closed. Very embarrassing. I've called over 6x asking asking for a refund $720. Each time I've called it the same response "sorry someone from our management team will call you back". Nobody ever calls me back. I disputed the issue with my credit card company and AIRE responded to them saying that the service was complete forcing me to open another investigation with the city and having to look in legal counsel to take them to court. I am beyond frustrated. Never thought this is how they would do business. Apart of me feels that they lost so much business during the time they were "under construction" that they can't afford to keep the lights on let alone issue a refund. I would stay away.

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AIRE Ancient Baths - Chicago - -

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AIRE Ancient Baths - Chicago
AIRE Ancient Baths - Chicago - Reception area

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Reception area

Spa at theWit - Treatment Room

Spa at theWit

3.5(44 reviews)
0.8 mi•The Loop
•$$$

I came here last Friday to indulge in some relaxation with the current crush. This was my first…read morevisit to the Spa @ theWit. I have been to other spas around town and get massages about once or twice a year but am far from a regular at the spa. Current Crush was pretty much a massage newbie, so I thought the couples massage would be a good introduction. We both decided to go for the therapeutic massage, a version of a deep-tissue massage (50-minute option). There is an 80-minute option as well, for those looking to seriously decompress. Both of the massage therapists were competent and put us at ease. Relative to other spas (I think the Spa at the Dana Hotel is comparable) the Wit's Spa is slightly smaller, but in no way does this detract from the experience. The Whisper Lounge is enjoyable although the wicker chairs are a bit difficult to get into and out of. The woman at the front desk handling the booking and payments was so sweet, which made the experience that much more relaxing. I liked that nobody tried to push products at the end, although it would have been nice to get a little more instruction on aftercare (hydration, exercise, etc.). At one point I heard a car horn, which took me out of the tranquil experience, but I suppose that is to be expected at a spa in the heart of the city. The prices are in line with what one would expect for a nice spa in an urban setting. Overall a relaxing visit and a great way to kick off summer.

Had a long roadtrip and stopped in Chicago on the way through. Unfortunately, all those hours in…read morethe car can wreck havoc on the back. Scheduled a massage with Clarice and she did a fabulous job. She was able to find all the problem areas, even the ones I didn't know about. They have a lovely relaxation room with blankets and a beautiful view of the city. Although a smaller spa, very clean and modern.

Photos
Spa at theWit - Whisper Lounge

Whisper Lounge

Spa at theWit - Nail Salon

Nail Salon

Spa at theWit - Whisper lounge

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Whisper lounge

The Waldorf Astoria Spa

The Waldorf Astoria Spa

4.3(59 reviews)
0.5 mi•Near North Side
•$$$$

Incredible, Incredible, Incredible!! :)…read more I was definitely in need of a spa day and Waldorf Astoria is the BEST! Such an amazing, relaxing experience. From the warm welcome to the tea, snacks and champagne to the relaxing rainfall shower, jacuzzi, sauna, and steam room--WOW! They thought of every detail, providing you with a serene experience. Wow! I came for a deep tissue performance massage from Mark, who not only was so friendly, accommodating, he also has almost 30 years of experience. He literally got every area. He asked me how the pressure was and then he made adjustments based on what I asked for. I really appreciate how professional he was as well. He even provided some water and a chocolate after my massage. Incredible service! It's all in the details. Cynthia was the spa attendant and she was great! So friendly, accommodating, so quick and on things. She warmly welcomed me, walked me through the facilities and the process. She served me tea in the lounge, offered me champagne and even helped me make sure my bikini got dried. Excellent service! Vanessa at the front desk was very friendly, so helpful and very organized. Excellent! The entire staff is very friendly! Amazing! I came out feeling so much better than when I came in, so relaxed, calm, amazing! Waldorf Astoria Spa will be my go to spa moving forward and Waldorf Astoria Spa Chicago is a MUST! Go now! :) Can't wait to come back! :)

The spa we were planning to go to was closed for renovations. So we looked at countless reviews to…read moreselect another spa and had really high expectations for our visit based on the good reviews. We received an email before our visit asking if we would be able to switch our 10:30 appointments to 8:00 am or 11:45 am to accommodate another guest interested in services. Since we were visiting from out of town and had other plans, we were not able to switch to these times but eventually agreed to move to 9:15 even though it was not our preferred time. The attendants upon arrival were very friendly and welcoming. The eucalyptus steam sauna was closed for repair, which was not indicated when we booked. The dry sauna and hot tub were very small. As the morning went on it got incredibly busy. There were so many people waiting for appointments that there weren't enough chairs in the relaxation room, and it was very crowded by the vanity/mirrors and showers. Our treatments we good, not spectacular for the cost, but we expected expensive treatments on a busy weekend in Chicago. We were offered complimentary enhancements for switching appointment times-a face mask or eye mask. A nice touch but not nearly worth switching our plans around for. We had separate reservations to begin with but somehow when we were asked to move our reservation times, we were put on the same reservation. As a result, I was charged for my friend's service. We each made multiple calls to the spa to try to get it corrected. After at least four attempts to get it corrected over the phone, I emailed the spa. It took 8 days from when we were at the spa for them to begin processing a refund to my card. We were very surprised by all of this, especially at such a luxury spa.

Photos
The Waldorf Astoria Spa
The Waldorf Astoria Spa
The Waldorf Astoria Spa

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Salon Buzz - spas - Updated October 2026

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