I come here all the time for my hair products as I live close by. I arrived on a Wednesday around noon and the lights were off and the door locked. Well within normal business hours, unsure why they were "closed" I even called the store and the line just rang and rang. Because of this I had to travel all the way to Herndon for different chain beauty supply store, extremely inconvenient. read more

Was looking forward to stopping and shopping. (usually enjoyable, see my other review at a different location) Very limited on selection here. Some items not to found at all. Plus having sales girl following my every move. So very annoying. What really topped off my visit....was during checking out....I'm a SALLY'S BEAUTY MEMBER..... giving her a 10 a ten digit phone number, can not count how many times I needed to repeat it...yikes.. ...wow... Maybe this is NOT your thing...... Also just noticed on my receipt a .15 cent charge for a paper bag to put the items I just purchased in. Wasn't expected, no signs saying otherwise, probably wouldn't of thought much about it- if my visit had been more enjoyable... Very disappointing Skip this location, try another read more

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I came in to buy some hair dye (Manic Panic has been my go-to) and found it right at the front as I came in. I had initially gone to the storefront in Vienna but found that it had closed its doors. The cashier was very friendly, and I was able to get in and out within a few minutes. Overall, quick service, nice staff, and no complaints here! read more

Great experience the GM was very helpful and knowledgeable! Thank you for the help! He informed me where to find the product I needed.

8/9/20... Wow not honoring the 3 day weekend of no taxes. I can see why this store is low on customers. Aside from that, the staff I met were friendly enough. I did have trouble locating the Skin Tight Rollers, but a young lady in pink gloves showed me where they were. There were only two rollers left and I aquired both of them. The stuff smells, but works wonders on annoying razor bumps and ingrown hairs. This store has no public bathroom since 3/19/20. If you gotta go, try Aldi's. read more

Sally Beauty - 8/9/20 Sally's is not honoring the tax free days...no wonder business is slow. - Cosmetics & Beauty Supply Near Me - Fairfax, Virginia

Decent service. Sort of rude over the phone when I called ahead to confirm whether they had what I needed. Why make the trip if otherwise, right? A great assortment of hair product lines for natural/kinky/curly textures. They have some sort of rewards program if you're a frequent shopper. However, it costs about $10 to enroll. I don't like the idea of spending money to save money, sounds like a rip-off. I will return. read more

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This place often doesn't have what I need even if I call to verify first. If you need something from here I recommend you just look for it at the grocery store instead. You'll probably have better luck. read more

What can you say, it's Sally's. Whatever you need for your hair is here. Found what I was looking for.

I first off like to say that after today they have zero stars with me I realize that we're in a pandemic situation as far as covid-19 and businesses have modified hours and so forth however it is no excuse what so ever to deny a potential customer who gets there well before closing time just to be denied when I get to the front door I drove from Fairfax the Fair Lakes just to get a particular brush that they sell, when I arrive a female associate is already locking the door saying that the other employee in the back is in the bathroom and apparently she doesn't feel good and she can't do anything about it and she can't help me I then said I got here before closing and that the store closed at 6pm and she replied again other employee is in the bathroom there's nothing she can do, what do you want me to do. Okay if that was the case then why is this other employee not staying home if she's not feeling good to begin with number one, and number two I got there well before closing I just needed to get one thing and I get denied by a short fat ghetto African american lady who is another associate who locked the door well before closing time I got there around 5:50pm could have at least saw what I wanted and check me out if you say that you close at 6 p.m. then you close at 6 p.m. you're not closing at 5:50pm, do you really expect not to have Angry potential customers???? and I'm not the only one she did this to she did not another lady was looked elderly age who also was trying to go into the store but also was denied as well and she to got there before closing It was very obvious this associate didn't want to do her job, just because we're in the pandemic don't mean you get to use lame pathetic excuses to not help potential customers and again unacceptable and I will be calling corporate first thing in the morning and make a report!!!! This establishment really needs to get to get it together!!!! Talk about total waste of time of me driving there If I had known they were going to pull this BS card I would have just waited until another day, businesses have to take consideration of other people's time I took the time out to go over sally's getting there well before closing and then when I get there before closing I get denied, it just boils down to unprofessionalism and plain lack of customer service and pure laziness unbelievable!!!! you don't get to monopolize other people's time like that, and the customary rule for every business establishment on this planet is that if a potential customer is there well before closing you have to take them even in a Covid-19 pandemic like this unless there is a dire emergency, If other person is to no avail the next person has to be of assistance, again this experience will be reported to corporate tomorrow morning!!!! UNACCEPTABLE!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I came in today looking to replace my Devacurl products and find the new curly hair product for me. While Sally's didn't have what I was originally coming in for I worked with one of the sales associates there named Evey she was FANTASTIC! She asked me about my curl type and what I was looking for and worked with me to find something that would be comparable to what I was looking for. While they didn't have exactly what she wanted to recommend in stock at that time, she let me know when to call and ask if it was in yet and even offered to help me personally again next time I come in. While I didn't get my new curly hair product I did get to pick up something to help with my buildup so I left very happy. Evey made it so much easier to go through all the different products Sally's offers. So Evey thank you for your help today I'll be back again soon! read more

I have been looking for options to color my hair. Multiple Facebook groups recommended getting advice from the employees at Sally's. That must be true for other locations - but not this one. The women working were screaming (playful, but super loud and unprofessional), calling each other lazy, and complaining about work the entire time I was there. They stepped right in front of me to put products away while I was looking at them without acknowledging me at all. When I asked questions they did not beak from what they were doing, zero eye contact and one word answers. Negative experience and waste of a trip. read more

I have shopped here quite a few times. Never had a problem. Tonight I went in to return some stuff. It took the manager 45 minutes to try to do it. I had to keep repeating my phone number to her. She was very rude. First time I've been here and had someone who is very unpleasant. Will not go back again. Maybe she needs a frontline leadership program. When I ask for her name I was told she's the manager. read more

Smallest Sally's I've ever been to, but the two young ladies working here were very pleasant and helpful to myself and the other shoppers. I was able to find what I needed, plus a few extras. They no longer offer a military discount, but they do have a rewards program. read more

They have a very poor customer service at Fair Lakes store. The associate over there racially profile minorities by standing and watching you if you're a minority while going to the back room if the person is white. It has happened to me three times. read more

Typical Sally's location. The reason it gets 2 stars is because of service. One of the workers was talking to her friend, quite loudly, in the middle of the aisle. If you've been in a Sally's, the aisles are not very wide. Had to yell excuse me (because apparently they didn't hear me the 1st time), and both woman had the nerve to look at me like I was inconveniencing them. Looked around, found what I needed, and came up to the register. The same woman was still running her mouth, so I waited a minute before I walked over and told her I was ready. Ms. Attitude said, just a minute in a rude way, turned her back, and continued to talk to her friend for another minute (about nothing, nonetheless). I left my things on the counter, and walked out. I drove a couple of minutes to Whole Food and got what I needed with great service! read more

Typical Sally location: get your various skin, hair, etc. needs met here. The staff hasn't won me over though. When I walked in, I grabbed a basket and headed to the back of the store to find my creme developer, bleach, toner, etc. to go blond. As I was searching for the protein filler, the woman who was up front was being SUPER friendly to customers. She sounded so nice, so after not being able to find the protein filler, I looked for the rest of what I needed, confident that when I went to the counter, the nice worker would be able to help me. Well, by the time I found everything, the worker had gone down the opposite aisle and disappeared into the back. I met another worker at the register and asked her if they carried the protein filler. She told me she was new, but went to the back to ask her seemingly nice co-worker. Her co-worker yelled something about "by the toners" so we went to search for it. I looked, she looked, and we couldn't find it. When she went to tell the (supposedly nice) co-worker, she was met with stomping, an angry face, and a "RIGHT THERE". Girl shot me a look that made me want to apologize for existing. Guess that girl wasn't so nice afterall... Grabbed the filler, went back up to the front, and had a nice chat with the new worker. Was checked out quick enough and was on my way. read more

Unfortunately, I echo the rest of the reviews state ...bad customer service at the Sally's Beauty Supply at Fair Lakes. I let them know today that I would not be back. Following me around the store, low inventory (pre covid) was enough for me. read more

Good thing this place doesn't thrive off of customer service. This place has the WORST customer service and the most vulgar employees. I walk in to get something yesterday the cashier is smacking gum sitting ON the counter with her back to the customers and says " hi welcome to sally's", WITH HER BACK TURNED. Like at least act like you care... Their place is fine for getting what you need and getting out. I checked out yesterday and she threw the pen at me to sign my receipt, really? Just a disgusting place with really low class employees... read more

Store attendants very rudely rushed us out the store before closing time. I'll stick to the Sally's off Maple in Fairfax. Excellent and cheerful employees there. read more

Went in looking for a specific nail polish for at home gel mani's. I was told to shop online or have it requested to the store. This review is about the online service for Sally's. I will not be doing this again. I ordered my polish set on the 12th, it's now the 21st and they still haven't finalized my payment! After worrying about this I called customer service twice to see if anything was wrong or if the payment could be processed any faster. The answer: I don't know anything about banking and I don't know why your order isn't processing. I asked if they could at least look up where my order was. "Im sorry Im not finding your order, all I can see is that it's been shipped." Never order online from Sally's if you don't absolutely have to. read more

I met my hair stylist here to purchase some hair clips. We wanted to make sure we matched my hair the closest to the clips. Anyway, the girl who worked there seemed a little clueless in what was going on and if I didn't have my hair stylist I am not sure what advice I would have been given read more

I was just in to this location, in Fair Lakes mid January 2013. The service was great! The two female clerks worked well together as a team and were very attentive and engaging. I have read the other reviews. And I have had similar experiences in months and years past. But this visit was different. Maybe new staff. Don't go to the Vienna location (on Maple Ave, East - 22180) if you want pleasant service. The lady clerk there in Vienna is grumpy and disrespectful. read more

Very rude older heavyweight Hispanic lady. She rudely talked on the phone and during my checkout time. Never did she smile or make any contact just a short abrupt rude behavior. As I was still talking about how half my online order said 2 items pick up at store and two items had to be shipped. How come when they had everything in stock? She never let me finish asking that question and she went to the back of the store ignoring me. Seriously?? read more

RUN AWAY FROM FAIRFAX. RUN TO STERLING! This has got to be the smallest Sally Beauty Supply I ever been to. Their supplies are thin. Yet there are always boxes in the aisles for restocking, kind of messy. Not even all the hair color brands online are carried in the store. I have a few experiences here so this is not an assessment based on a single visit. My 22 y.o. niece, much more experienced with hair colors of ALL shades--blue, fuchsia, orange, has had to help me with which product was needed and recognizing the couple of packets in stock. I had asked on a previous visit for help based on her directions and was met with a blank stare and no assistance. You can imagine what it is like if you don't know exactly what is needed. The customer service is infrequent at best. I won't say never. There have been a couple of friendly and sometimes helpful employees. It makes me wonder who is being hired, the employees' experience in beauty, how well they might be trained (big question), if they are being paid reasonably and how lousy the potential employee pool may be. I, unfortunately, had come to expect this kind of experience but, locally, it is the only game going. Online suppliers are mostly useless. But TODAY, yay! I went to the Sterling location in Potomac Run Plaza on Rt 7 East. What a DELIGHT! I was greeted beautifully by a couple employees as I opened the door. The store was sparkling clean, well organized, significantly larger, beautifully stocked and no open boxes in the aisle to stock the shelves, the employees (4 or 5 I think) were delightful, helpful and knowledgable! The stock had a nice breadth but not always very deep--seemed as if the stock is quickly turned and replaced. I found most everything I needed as recommended by my beautician/colorist. Advice was readily available as I needed for substitutions as the list included "professional only" products. Run, even if out of the way, to Sterling Sally! read more

I like the location, but prefer the one in Manassas much better, the one in that location has way more to chose from for the things I need. Aside from this one being closer to my home, I go about once a week to get some basic items and to try new things. The first time I had come to this specific shop a few months ago, the workers were extremely rude in this location, and have little to zero knowledge about the products. The first time I asked for their opinion on a specific item, and asked what was more popular, the this or that, and the lady told me " If Im not a pro stylist, then i have no business to be in Sallys." I was dumb struck ! I only asked what her thoughts were on a specific item, not how to use it or what it was for! I felt very unwelcome. Seeing as this is still much closer to my home, I decided to give this another try, and completely avoided the associates. Just don't even bother with them, I over hear many times them saying ( on my most current trip this week) " we are not beauticians, we are not professional, " and all that, but then have the audacity to actually treat customers like they are incompetent. But always returning, the workers have such a bad customer service....its awful... read more

The selection here is okay (for a Black girl). It's a very small store, so they don't carry much. But for the most part they have the products I'm looking for. I've only not been able to find a product once. I've had to wait at the register a few times until someone came out the back to check me out. read more

I was looking for products to make Yelp's Fire & Ice Ball more fun. I wanted products to dye my hair red or white. There was only one employee at the register and she was busy. I found a few items and gave up getting help. The store was clean. There was a convenient selection of hair, makeup and nail products. I might return to look through the clearance bin in the back of the store, but that is about it. read more

Update your damn hours. I drove 20 mins only to find out you close at 7pm while yelp says 9pm. Seriously, update it.

The older cashier ladies (Hispanic descents) are soooooo rude. I go every Saturday and then should know me by now however, I went with my mother today and the lady followed us to the aisle then blamed me for the already open bottle Of shampoo. She was tippy toeing because I am pretty tall. It was so embarrassing. Then she was yelling around saying don't open the bottle. It was a whole embarrassing situation. This store is for beauty needs and y'all make your consumers feel terrible read more

So, this afternoon, my friends and I went into Sally's together. My friend asked the cashier if she could use her card for half the transaction, then cash for the other half. The cashier said "yes of course". Instead, she charges the entire amount on the card anyway. So, my friend says, "ma'am I asked you to split the transaction and you agreed." The cashier just says "oh, yes."....I'm assuming that maybe she didn't fully speak English, I'm not sure, but she should have stated that she didn't understand and/or asked for help. read more

This is where you can get hair extensions, hair products (blow dryers, iron curlers, oils, etc), skin care makeup and cosmetics. You get a bit more individualized service than if you rolled into the cavernous Wal-Mart or Target nearby. Friendly staff gives it a nice touch. I'm not sure how prices or selection compare, though. read more

I've been to this location a few times and have been pleased each time I've visited. This time I came in just for a hair bonnet and I was in a rush. I saw an employee when I walked in and asked where they were and she pointed me to the bonnets and scarves. I grabbed what I needed and got checked out quickly. The cashier was friendly and quick. This place always has what I need and the employees are friendly. read more

The store manager was less than desirable at this location. Her name is Millie and she is terrible! If you are expecting any sort of customer service, do NOT expect her assistance at all. She literally took a peraonal phone call while there was a line forming at the cash register. I cannot express my disgust enough. read more

First, let me say that I only shop there for fingernail polishes and tools. They have the latest colors and a nice array of tools. I shop at Ulta but even in this little store (it's basically composed of two long aisles) I find a better selection of nail polish colors and variety. For example, at Ulta (Fair Lakes) they only had few of OPI Infinite Shine collection (and they were priced higher) but Sally's had them ALL. The only reason that I gave it four stars is that while I was in the store a VERY grumpy customer came in and the girl at the register gave the woman a bit of attitude. I don't think they should have employees at the front who can't maintain their composure. Besides there were other customers in the store and I feel that the cashier acerbated the situation by not remaining composed. Just my two cents. read more

I love this store! I've bought many hair products from here for good prices. The staff is usually helpful and are respectful of me. Additionally, I've bought styling tools from here and skin lotions and I was pleased with those. The store is kind of small, but overall, I liked my experience here. read more

This is a great place to find generic alternatives to most expensive professional hair care lines. They have a really wide selection of false eyelashes and hair extensions, with decent prices. The girls here are helpful, but not all are cosmetologists. So if you're asking extensive hair color questions, I would recommend you go to a hair professional. read more

Although Sally beauty supply is pretty low on the scale of supply stores, this one really surprised me in a bad way. I think it was the impression left by the manager there. I went there to spend over $200 on hair extensions and I was mostly ignored. I was looking at 2 different colors and one girl was nice adn was trying to help me, I finally got the manager's attention and she reluctantly showed me the extensions. Only when i went to purchase the extensions did she change her attitude. They must have people playing with hair a lot, but that is no excuse for this woman's behavior. I was made to feel like I was lucky she was taking care of me. I would have given them 1 star but the other clerk was actually helpful and kind. This store needs an attitude adjustment. read more

They're Nail Polish rack needs to be bought! I wish I could have all of those wonderful colors! The hair section is full of great hair supplies and hair tools. I love their nail tape too. 100% read more

the associates were less than helpful and spent all their time talking behind the counter! i asked several rather generic questions about bleaching hair and NONE could answer the question except the one girl, who, of course, was on break. awful! read more

The staff is rude and looks at you like you're an idiot for calling them on their poor customer service.