The stores look like they are closing, on my last visit there was very little merchandise in a seasonal climate where Fall should be in full swing. It appears that the online business has higher end merchandise and interestingly enough while there is little brick and mortar to actually see and feel things you would think that they would use this to their advantage. Please do better for your costumers. read more

Big selection of designer clothing. Very generous return policy. Can definately find some good deals. Only thing I've noticed is that is always empty. It looks like they are falling off. Not alot of young buyers here. I doubt it will stay open long. read more

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Don't let the 'OFF' in Saks 5th fool you. While it is a fraction of what you'd pay in the iconic Saks 5th Ave with all their luxurious goods, you're still paying a pretty penny on clothing, shoes and accessories in this White Plains location on Tarrytown Rd. Although this store is neither too big or small, it's super tidy, plus racks are neatly labeled and organized. No matter what your taste is, you can find casual clothes (think work-from-home COVID-edition styles) next to an interesting dose of cutting-edge pieces which I love. There's a nice shoe department but I wish they'd cater more to size 10 & 1/2s. Despite not having many sale reps working the floor, outside of that, cashier service is always polite and honestly- I've never had issues. read more

Closing the store at 7pm on a Friday in white plains with the holiday season right around the corner should be illegal read more

Saks OFF 5TH - Men's Clothing Near Me - White Plains, New York

Terrible website and customer service. Did not apply promised 10% discount or free shipping on online order, so I canceled. Customer service said their hold on my credit card might stay on for more than two weeks, and if that's not to my liking I can call the bank. read more

Don't go there to save your life.... Today on this Sunday, I had one of the most awful experiences in my life. After shopping at the store and spending hundreds, my car was booted and disabled just outside Saks off 5th store at White Plains, NY. The parking security demanded $165 in CASH to remove the boot. Again the parking is free for all. There are no even parking meters. I even called police and they said don't bother. Two hours later, I had no choice but to pay. Cash only of course and they had no change to give. Do not shop there! read more

Saks OFF 5TH - Men's Clothing Near Me - White Plains, New York

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I remember the Saks OFF 5th that used to be in Stamford Town Center Mall. That location was awesome. It had a great selection in everything from casual wear, to suits, to shoes, sneakers, even jewelry. I bought so much there. This new location is meh at best. It's much smaller and once I got there, the first feeling I got was I had to leave asap. Not much selection at all. The layout is pretty rough, too. Too bad... read more

Hands down one of my worst retail experiences. The lighting was awful, merchandising was terrible, and the availability of sizes left something to be desired. The cherry on top was the absolute lack of customer service from Robert, the manager on duty. If answering the phone to prevent customer service issues is inaccessible then maybe you should contact your corporate office to help put out the line of fires I had to witness. read more

Wow. Is this saks or the dollar store?! I literally bought sunglasses on Sunday, got home and noticed it was scratched and returned them on Monday- with nothing but attitude! Standby the quality of your products or don't sell it. I was told because it was final sale- I should've been more careful. I'm sorry if I just took for granted that Saks doesn't sell crap. Lesson learned. read more

Purchased a winter coat. When I went to wear the coat the zipper didn't work. Called store, they said to contact the vendor as it was defective. Contacted vendor, no luck, they said contact SOF directly. Round and round in circles. SOF wouldn't offer a store credit. Bad customer service. Stuck with this coat (that is adorable) but cannot wear. To get the zipper fixed will cost a fortune, more money spent! Oh well, that's what you get for trying to get a good deal....... I would hestitate to purchase anything there. read more

I love Saks Off Fifth, but recently, the people they employ at this location are straight up rude. I went to buy a blazer the other day, and I told the lady I was not interested in signing up for a credit card. She immediately said "if you let me finish" and then proceeded to try to sell me this card I was not interested in. She furthermore turned around to laugh at me to another woman working at the desk out of nowhere. When I went to pay, I pulled out my credit card and she literally scoffed in my face. I've worked in numerous customer service jobs and I have never met such a nasty employee. It is frankly shocking to see that this store could employ a worker with such a lack of social etiquette. This occurred on Sunday, September 17th. It really stinks because I love to buy my professional work clothing here, but I know for sure the last thing I will be doing on my day off is getting disrespected just trying to check out my purchase. Vet your employees a little bit better because I have been in going to this store my whole life and until recently, I have never dealt with this. At any store for that matter... read more

More merchandise(bigger selection) than the Nordstrom rack down the road, and while shopping in this location almost weekly, I have witnessed more and more how management talks(treats) employees. Suffice it to say, is not ideal. Embarrassing employees in public, specially in a place where they have to interact with customers, causes resentment, not the correction that was perhaps intended. The cute lady that at times seems to pop out of nowhere and describes herself as the "store manager", seems to be the main culprit, and if that's the example she leads by, it wouldn't be past the realm of possibility that the remaining people in leadership roles under her might engage with subordinates in a similar manner. Maybe hoping for better things is futile, but consider this, if you just fire those who "don't do right" by you, and hire a new crew to treat them like crap, how long will it take until you run out of people to work for you?? read more

As promised an update to my previous review. Not much has changed. The men's department is still pretty meh. Sticking to Paramus or their new website instead. Selection for men was just ok. Didn't notice really any luxury brands. The service wasn't that great. Most employees seemed standoffish. I think the Nordstrom Rack in White Plains is better. Maybe they're still ramping up. I'll check back in a few months and update my review. read more

Off 5th took over this location when Loehmann's closed up shop.... RIP to my Loehmann's Diamond Club Card -_- but I digress... I've been here about 10 times so far and this is what I've observed: Clothing selection? Great so far.... Labels, labels and more labels... Quality merchandise surrounds every inch of the store. I primarily shop online through off 5th so I'm very familiar with their in-store promotion program 'More card' which gives good deals/discounts, advance sales notice. They have clothing for kids!!!! At great prices!!! And adorable! Walking into the store? Somebody fix that damn alarm system....please! Every time I walk in or out, I buzzed!! It's a bit unnerving considering the last time I was there was to do a mail order return and had literally a lip gloss, my wallet, cell phone in a tiny purse and felt like SWAT was about to descend upon me when I exited the store!!! Seriously! The security guard stopped me and requested that I open my purse and show him said items.... Ummmm, I loved those Manolo stilettos but they weren't going to fit into my purse bro.. The staff? There isn't a "familiar" feel to the place yet like Loehmann's had... (Yes, I know sometimes Loehmann's was hit or miss....again, I digress)..the place feels a little desolate. Not many customer service reps around. And, sometimes when you saunter in for a quick shopping fix, you want a salesperson to say something nice about the shoes you're deciding upon in the mirror, the purse you're maneuvering in your hand to determine if it is "you" or the clothes you twirl in.... In other words, a friendly, well placed second opinion or "how can I help you/help you decide" wouldn't kill them. I get the store is relatively new (about a year?), but good grief! This isn't Walmart off 5th.... A little customer service would be nice. Prices? Not bad at all! Good value.... A little higher than a tj max, but of course, better variety of apparel/accessories. Its hard to walk out of here empty-handed. Overall: I will continue to shop on their online site (it's so convenient!!!!!!!...said in a squeaky kids voice! Lol) but I will return to make my in-store purchases. Just hope they improve their customer service a bit...smile more and start remembering customer faces.... Trust me! Regulars/have will begin to show! Oh ....and fix that damn alarm system! read more

Probably the best discounter in our area. They have a great selection of designer labels on in-season merchandise. The store has nice lighting, departments are well organized and the layout is good. You don't feel like you're shopping at a flea market here, which can be a common denominator among these off price stores. I found the shoe department to be extremely lackluster, but other than that, no complaints. read more

Once again, A Five Star shopping experience !!!!! The store is clean, organized and well stocked . Pam always greats me with a smile and lets me know about the sales that are going on for the week . Trevor is very helpful in the men's department . Alex is quick with checking out your purchases and locating items.. This is and will always be my... Go To Store!!!! read more

This is a great Saks Off 5th! The store is well stocked with high-end designer clothing, shoes and jewelry. My husband found the perfect winter coat on sale. I love the jewelry department. They have designer pieces at excellent prices. Connie is an exceptional salesperson. She helped me find the perfect Lagos bracelet. If want great customer service and many designers to choose from, shop here! read more

The mens department her seems to lack some flavor in styles but shoe selection is up to par. read more

Saks OFF 5TH - Great selection of shoes!! - Men's Clothing Near Me - White Plains, New York

I have found some great stuff at Saks OFF 5th in the past, mostly at their locations in bigger outlet malls. While this newly remodeled store looks great (for an outlet store) I found the selection to be a lacking a bit... especially for men. As Saks OFF 5th continues opening more and more locations, it seems like the product selection is not what it used to be. Hopefully they can fix that! read more

I had a ton of stuff to try on ...would have stayed and possibly purchased except I really had to go to the bathroom! Sadly, it's only a single bathroom and there was a line! Seriously, all that square footage and 1 bathroom???? read more

Wish I could give zero stars. This store has the worst customer service. Most of the clothes on the racks look like they have been worn and returned 10 times over. The "sales" are terrible to nonexistent. The store is always empty. I don't even know how they manage to stay in business. The only thing this place if good for is saks online and gilt returns. read more

I always shop at this location, and usually I don't get much help and get the occasional greeting from an employee. It was never much of an issue for me because I usually knew where to find the items I wanted. However recently I went into the store to look for a pair of boots for a special occasion, and a nice young man named Bryan greeted me at the door. He was very professional and I could even sense his kindness through the mask he had on. After a bit of chat he asked me if I needed help and I stated that I knew what I was looking for in the shoe department. He chatted with me as I walked to the back section of the store and then stated if I needed any additional help to let him know. After I found a pair of boots I went to the register and he was there ringing up customers and he ended up being the person that rang me up. I was never throughly explained how the Saks store card worked and how I could use it but since he had some extra time to speak with me and ask me if I was a consistent shopper at Saks he helped me realize a store card would be beneficial. I did end up opening the card and I used it in another location since then. I just really appreciated the extra effort from him since we are in a pandemic and times are changing and there are new challenges in customer service. Thanks Bryan! read more

Sales people hide if they see you want help.Put a piece of jewelry on hold,took them 1/2 hour to find it.,and diva jewelry manager very high on herself read more

Great customer service. They returned shoes that I had worn 2 times because they began to tore. Although they mentioned that this was against there store policy. Thank you! read more

I ordered a tuxedo online that arrived two weeks late with the wrong pants (from a different designer and wrong size to match the jacket). Winnie and the manager did a fantastic job helping me out under the gun and got me the right stuff I need for this weekend on one day notice. Great deals and more importantly great staff! Thanks! read more

I was so excited to hear that this store was coming to my area since I take a monthly drive to the Woodbury commons store, which I LOVE! Did I mention that I LOVE Off 5th at Woodbury commons?!?!?! Let's begin with the fact that I carried 14 items to the fitting room (only one of which was in the clearance racks). 11 of these items had either a hole or snagged fabric. They even hung a knit sweater on a regular hanger that looked like I had alien spikes on my shoulders (a sweater priced at $253.00 in store. When I walked out of the fitting room, I mentioned to the rep [same one who was on the phone.... We'll get to that later] that maybe they should hang the sweater on pants hangers instead, she said thanks and proceeded to put the exact sweater on the same hanger). I found a really cute Alice&olivia sweater; there were 4 on the rack, none had a price tag. I proceed to the checkout line just for pricing since I'd yet to try on the clothes in my hand. The rep tells me $39.99. I ask for a label. He says "don't worry. I'll write it up for you. When you get back to the register, it will be ready." Great! I go to the fitting room with the items that looked like they'd been in my grandmother's attic sans moth balls. As I'm trying on my clothes, there's a lady in one of the rooms talking on the phone about a "side chick".... Language: vulgar... I was stunned when she ended the convo with "I gotta go. I'm still working" I walk out with 3 items (one, of course, being this cute sweater). Long story short, I get to the register, and this rep has left for the day withOUT printing the label AND the price of the sweater has jumped to $89.99. I explain to the cashier that I had JUST come to the register 15 min prior and the previous cashier gave me a completely different price. She blinks hard, then simply says "do you not want it"? Price point is not necessarily the issue; it's more the principle and her attitude that pissed me off. Needless to say, there is definitely a selection, but the clothes are not cared for; not at the price point they're expecting us to pay. And the workers..... Well.... Let's just say, I would rather spend my money on gas and toll to get to Woodbury... read more

Majority of employees are not helpful And bordering on rude. A basic job requirement should be to smile and at least pretend to like your job. I Can shop online, no need to come back here. read more

Stores selection seems to be going down hill each time I visit. Now it's jam packed with stuff and you have to dig and dig through racks. So not my style. I don't know what happened to this place, but I hope they bring it back they way they had it when it first opened. Now I would compare it to a TJ Maxx or Marshall's, maybe just a small step above. (Sad face) read more

Went for the first time yesterday. Thought the selection was awful and the look of the store was quite unappealing. Don't think I'll ever go back. read more

Living 5 minutes away from the store is great and convenient which allows me to shop frequently. Plenty of items to choose from, price is right, however the customer service is horrible. This is a brand from Saks Fifth where you should at least be greeted at the door with a "welcome to Saks off fifth" or "can I help you with anything?".. The reps seem very uninterested in working there and uninterested in helping you with a purchase to make more money for the store. read more

I shop there pretty often but one day I decided to call in search of a particular shoe and no one ever answered the phone, ever, for at least 2 hours. I tried again the next day early in the morning, the afternoon then again that evening. Still no answer, Unbelievable. Huge problem and poor customer service. What retail store doesn't answer the phone. Definitely lost my business...... read more

on tarrytown rd in white plains away from the downtown area you will find saks off 5th which once house the now gone forever loehmans . plenty of parking as this store shares a lot with many other stores . ok it's about finding designer stuff at up to 70 percent off which is fine for ladies, men, and others who like shoes and accessories but as i look around it seems the clothing and shoes are the designer rejects that the larger stores can't or won't sell, some of the styles and colors are really garish and wild. i did find a few shirts that seem ok to wear in public but shoe department is lacking and most of the mens clothing looks like what christian bale wore in american psycho (too preppy for me). with all that in mind the store was filled on a sunday early afternoon with shoppers looking for bargains. the place is spacious , neat and organized for the most part and sales staff are not around to curb your browsing . overall it's ok but i still like my tjmaxx, marshalls, etc when i need to pick up decent clothing at fair prices. 3.5 stars overall. read more