The staff is completely dismissive and rude. They yell at each other and speak to customers in the…read moresame tone. It is a very tense and stressful place to shop as you are made to feel like you're bothering the staff by being there. If you have a question it is answered in a one word sentence and accompanied by rolling eyes or rude faces being made. Basic rules of retail is the be respectful and kind to clients in the store, start hiring people who actually care to work there and help people.

Associates are rude. I went to check out and told me I had to give my name, address and phone…read morenumber to check out. I told them I don't want to, and was told I had to in order to complete any transaction... which is absurd.

There wasn't much range in selection and the shoes that I did like they only had smaller sizes…read more Also, there was a girl there who worked there who seem like she did not like her job. I said excuse me about four times and she never turned around so I had to approach her myself and as a shoe salesman, your job is to do exactly that try and sell shoes and she wasn't even giving 1% of effort into trying to help me leave the store with a pair of shoes so I decided to get nothing, and went to another store.

What once use to be the best place to get shoes has unfortunately turned into the last place you'd…read morewant to go. The store is either highly understaffed or hired the the wrong people. No one offers help to you or to see if you need a larger size shoe, and if you look for someone, the only worker in the store is either at the register or on their phones. Not saying I want to be treated like royalty, I just want help finding a size 13 shoe.

Interesting-I think my review will be some what similar to others I have read. So I went earlier…read moretoday because I needed a new grip for my pickleball racket. As I was looking at the immense number of grips to choose from, I asked a younger girl who worked there which she would suggest and she just pointed and said any. So I was still confused-so I asked another associate who was stringing a tennis racket and he also sort of gave a half ass answer and called for another associate. The employees were not very friendly or helpful-hence I am not giving five stars. However, I finally got the right person-seemed like the manager and she was fantastic. She spent about 20 minutes trying to peal apart my old grip--using all sorts of tools and it was disintegrating in her hands, so I felt really bad. Once she managed to get it off she put on the new grip for me, which was so nice--she really went out of her way to make sure it worked, so I appreciated that. Also-their selection is fabulous--at least in the pickleball area where I was looking--tons of rackets to demo, grips, bags, tennis/pickleball attire etc. I will definitely will go back in the future, if I need other pickleball items, just hoping the employees won't look so annoyed and disinterested if I ask a question.

Great selection and service for tennis racquets and shoes for indoor courts. The owner was very…read morehelpful and knowledgeable.

So terribly disappointed in this company. They present themselves as boutique and their locations…read moreare in affluent areas. But they don't treat their customers with the courtesy one would expect from a boutique in an upscale area. Target treats their customers with more respect. I bought a $400 dress that ripped after two wearings. It was a summer dress and didn't realize it was ripped until I pulled it out to wear in summer 2024. I brought in and they told me too bad, too late??? It was over a year. Suggested I call the company yourself. This wasn't some cheap dress. They should stand behind their merchandise. I have spent at least $ 5,000 between their Rye and Mt Kisco stores and expected to be treated like a valued customer. Did I expect a 400 credit? No. But at least something to recognize the dress was and defective and acknowledge my business. Some kind of credit. I will never shop here again. Be warned.

Yes lovely store with cute merchandise. I have shopped at one of their stores is Rye NY.read more

Great service. I had a handbag restored & it turned out even better than I expected. Nice guys.read more

I brought in my mother's 1940 very worn, brown, alligator pumps and a matching purse with a ripped…read morestrap, and they went to work. They secured an alligator hide to remake the leather purse strap. They relined the bag and the shoes. When finished (which took about 4 weeks, due to waiting for the alligator hide) this pair of shoes with the matching bag looked like new. I've also had Occhicone re-dye a Coach bag, repair a briefcase, fix many pairs of shoes for me. I have a special pair of Ferragamos that fit me like a glove, and I bring them in every year for rehab. After 15 years, they look new. I give Occhicone 5 stars! PS, they could do much better answering their voice messages. I sent them a post card asking them to call me.

Prices are insanely high for kids shoes. Selection was good but if you go to the town over you can…read moreget shoes for half the price. We were stunned by how high the the prices were and while it was great to get sized, the prices were too high for me to drop over $100 on a pair of toddler shoes

Great service, these guys are real pros and will tell you if a shoe is not the right fit given the…read moreshape of the foot. The prices might be higher than online, but you're paying for a service. This store sizes your child properly and will honestly tell you when it is time for new shoes. I've brought my son in thinking he needed new shoes only to be told "not yet". They don't push or try to make a sale unless it is the best shoe for the little customer. I am happy to pay a little more to have the confidence that my kids are getting shoes that fit them properly.

T This review is…read moredefinitely long over due. Everything in the store is very high quality and I had the single most positive customer service experience I've ever had! Shopping for shoes has always been hard for me. My feet run on the larger side and are very wide as well as one of them being half a size bigger than the other. Shari, the woman who helped me, was one of the most accommodating, enthusiastic, and genuinely enjoyable people I have ever met. I usually don't look forward to shopping whatsoever let alone shoe shopping, and not only did I find shoes I loved Shari somehow made me EXCITED about the entire thing. I was planning to stop in for maybe 5 minutes, but somehow I was In the store for over 4 hours! Shari brought out not only shoes I had asked to see, but also styles and colors that were not on the floor that she thought I would like and that were actually in my size. She also heard I lived near snow and without me having to ask brought out brands that were water proof and all weather boots. I was astonished how enthusiastic she was about the whole process. I actually found shoes I loved which almost never happens. I never once felt pressured to buy anything and loved shopping so much I actually started to shop for clothes as well. She was also very knowledgeable about all the brands they carry. There was a coat I loved that I was sure was real fur and being a vegan I couldn't bring myself to buy it. Shari actually knew quite a bit about the brand and informed me they were a progressive faux fur company that were committed to making high quality products without the use of animals. She knew a lot about the owners of the company and their origins. I found a brand I love which wouldn't have happened without Shari being so knowledgeable about her products. If you have time I would stop into the store just to have Shari help you shop. I know she's moving from the Greenwich location to be the manager at the location in Mount Kisco. She's honestly wonderful and if I could bring her everywhere I shop I would!

Sales associate Denise was, without question, the rudest sales associate I have ever encountered…read more She was unnecessarily rude from the start, and dismissive throughout the interaction. I have never experienced such unprofessional and disrespectful customer service. Completely unacceptable. Absolutely shocking.