Saks OFF 5th is a sister brand of Saks 5th Ave and it offers discounted designer items at affordable prices. The customer service was great. Quality was okay and not worth the prices because over 90% of their items are 100% polyester and polyester materials are considered cheap so even at discounted prices, they're still overpriced. I haven't come across any 100% cotton, linen, or wool pieces. read more

Saks OFF 5TH - Department Stores Near Me - New York, New York

Hey Saks OFF FIFth, Shame on you for not allowing me to return a SECOND pair of 14K gold earrings with a broken catch, that fell off when you put them on. Lost the first pair--thought it was my fault--ordered another and didn't Put them on until after your 30-day return closed. AS SOON AS I PUT THEM ON, THEY FELL OFF. Now realize both pairs were faulty. DO NOT BUY FROM SAKS OFF FIFTH. read more

Be aware of only 30 day return policy. I was just past it and they would not even offer store credit :(

I stopped in today knowing I'd leave with nice shoes and some cool guy suit situation but I knew wrong. The place was void of any flowing air and was quite hot and stagnant. I don't think their prices are great at all, I don't think anything they had was very nice either annnnnnd the place was sort of like a messy thrift store almost; I got an $90 pair of jeans, an $80 pair of dressier pants, and a Penguin Dress shirt for another $40... not thrilled to spend that much on this much but c'est la vie. read more

Saks OFF 5TH - Department Stores Near Me - New York, New York

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125 East 57th Street New York NY 10022 11:00AM - 08:00PM Today Even though I dislike the store, I desperately needed a pair of sunglasses and went out of my way to stop here this morning at 11:20 AM. I made sure it was opened on the website. When I got there, all of the doors were locked. Shopping here is terrible. And they have misinformation and no signage. read more

This place is awful. I was charged for two items and I only received one. Saks Off Fifth didn't refunded me for the one I never received. I showed them the invoice both in person and online and I've been waiting a month for a refund for an item I paid for, but was never sent. That would be called robbery. I have sent countless emails I have made countless phone calls and even have gone to the E. 57th St. outlet and nothing. This used to be a great organization not anymore. Do NOT shop here. Don't, even suggest this place to your friends, family and associates. Do NOT shop here. You will get burn liked they burned me, the next time it WILL be you. As you can seen the prevailing view on YELP is clearly bad and they are doing NOTHING to change their HORRIBLE reviews. They clearly DO NOT care. DO NOT SHOP HERE!!!! read more

I visited Saks Fifth Ave on Fifth Ave in NYC three times this past winter to try on a pair of boots I was madly in love with, but the price was insane. So imagine my thrill when I discovered them months later on the Saks Off Fifth website, and there was one pair left in my size, at 60% off. Score! Took a week, but the Fed Ex delivery was smooth. No problems there. Sadly, the usually-gorgeous designer shoe box, which I was looking forward to owning, arrived crushed, ripped, without the logo tissue, VERY badly water-stained, possibly moldy, and with a label listing a different size. Fortunately, the boots emerged looking good, so five stars for the boots! And while it did take three attempts to get customer service on the line, when I finally did, and I was able to show them photos of the Frankenstein box, they gave me a nice credit to make up for it. read more

Saks OFF 5TH - My "new" shoe box. - Department Stores Near Me - New York, New York

Feels like a Marshall's. They keep their ugly sunglasses under lock and key -- what for? Seriously these things have no value. Overall, it's pathetic and they are severely understaffed too, the result is a poor shopping experience where you leave with nothing. read more

Oh how quickly one stupid policy make your favorites fall. I bought a pair of pants that were the size was labeled wrong. No, it wasn't too small but rather too big. A defective product and they make me stand in this line to return it and again to rebuy it. Well I'm not too sure I'll stand here again to rebuy yet! read more

Saks OFF 5TH - The sales/return line - Department Stores Near Me - New York, New York

Bought a bottle of Creed Aventus cologne as a gift for my husband, his favorite to replace one running low. He goes to finally use it and it's been switched with some awful old man scent! It's as good as trash. Saks wouldn't return or even offer a discount on a new one since it's outside of their ridiculous return policy. Buy from literally anywhere else! They're out here selling fake products and charging people $400+. read more

Everything is good here but only the prices too expensive. I saw other similar products like sweatshirts and pants in another retailer that are sold lower, such as in Macy's, and JcPenneys. I did not go to this store; I ordered online only because this store "nearest" my home in Ridgewood, NY is too far to go to shop in person, so that I can avoid any trouble that are caused by delivery service. I have also got my Saks store credit card and somehow I could not get the points instantly that made me called the company of what's going on with my rewards. Then as a result, I finally received it after three weeks after my online purchase with my Saks card. read more

1st off fck u saksoff5th yall took my money asked for no signature with a $1150 package & told me it should of been $1200 my order #124599772 & you guys fck me over well & good , i never received my package & fck you guys are telling me i fckinnn did . fck yall n i hope yall file chapter 11 & further more i was in airport when package was delivered read more

Terrible costumer service / lost package / no money back I ordered few items one of them marked delivered and it wasn't I called the day I received the package and the item was a gift so I placed an order for another item and paid with the representative who promised to issue a refund for the lost item / that never happened and no money back / they said that there is a team to review the case they never looked at anything ! Just terrible experience ! and now I have an item in the mail that they don't know where is it still waiting / really the worst read more

Zero stars I order two watches and a wrap scarf from their Black Friday sale. I was told it would be delivered on the 26th of November. It was delivered but not to my apartment. I called and spoke to one of their customers services rep who put in a claim for me. I even provided pictures of my apartment. Before I filed the claim I reach out to the delivery vendor that they used and had them send me a photo of where my items was delivered. Before I called T Force i went down to my mailroom and even spoke to my neighbors and there was no package. I filed a claim and email saks with photos that I will attach in this review. As per the claims department my items was delivered when I spoke to the many customer service reps they agreed that the items was not delivered to me. Here's the pictures as proof. From unsatisfied customer Fatyma Harris read more

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purchased an anklet (Gabi Rielle Celebration paper clip chain link Sterling anklet) in May 2023 and have worn maybe 20 times and it's already broken. For $54 one would think it would last more than 3 months. Junk don't waste your time ! read more

Horrible experience shopping online here. Purchased fine jewelry, never arrived. Customer service, very difficult and resolution to their advantage. Never attempted to re ship item and immediately offered refund. So very disappointing coming from Saks. Never again. read more

Don't bother. Overpriced and old clothing and shoes. bags sold by LXR consignment and are all old and ratty, or new but not classic styles. Racks upon racks of clearance but the clothes are stretched out, shredded, stained, old. I shopped for seriously two hours bc the weather was bad and I had time; and came out with two tops that I could have passed on but I didn't want my time to be for nothing. read more

The low scoring reviews seemed to be mostly about online returns. I shopped in person at this location a few weeks ago and had a great experience. The store was very busy, but the sales associate took the time to answer all my questions and patiently waited for me as I tried on different rings. She helped me apply for the certificate of authenticity and made sure I knew the service options with the jewelry brand. I'm looking forward to shopping here again. read more

Worst company ever. I returned two items in the same box. But they insisted that they only received one item. I was charged $200 for something I returned and they even tried to make me pay for shipping (I used shoprunner which offered free shipping). Called them over 5 times and no solution. They somehow managed to "lose" the item that was in the same box as the item they received. It's either some employee stole it at the warehouse or they are just one shady company. Hell, I bet it's both. Ps. They will not refund you shipping fees or tax!! read more

This the worst store in the world. I'm not gonna back to this store again. I tried to return the brand new item with the receipt and order #, but they didn't accept that without some small attached tag. The Worst customer support. read more

Returned a number of items after accidentally ordering the wrong size online. Ordered the correct sized pieces in a separate order since no one picked up in customer service that day and the next day was apparently too late to fix the order. Sent back incorrect pieces and 2 of the items that had been tried on, folded nicely and placed back in the plastic bag it arrived in were "never scanned" by the Returns Department. 3 months and 6-7 calls later, I have still not been refunded for those 2 "missing items" that clearly someone in the Returns Department failed to scan or swiped for themselves. Good luck trying to speak with a Supervisor, all representatives will tell you it's a very long wait and when they do finally connect you 30 minutes after being placed on hold, the Supervisor will apologize profusely and make promises that are later denied via email. Save your time, money and sanity and shop elsewhere. I definitely will. read more

Absolutely disgusted in this business. Do NOT, I repeat, Do Not purchase products from this company. I purchased a pair of shoes online, 8/30/2021, and they were used! Clearly visible markings throughout the exterior of the shoe. Today is 9/27/2021 and I still have not received my refund! Where is the accountability?! read more

I needed work clothes and planned to have a whole day of shopping. I came here first on a whim and planned to go to Abercrombie, Zara, Bloomingdale's, Nordstrom, Rack, etc. I ended up finding so many things here! It's no frills as far as the store itself + dressing rooms, but they have so much sale product and nice brands like Joie and Equipment, but make sure you check for any flaws. You can find lots of gems here and it's not like you have to search through every single item to find anything good. I was in and out in about an hour and got 11 items. The customer service is perfectly fine!! I can't believe this was my first time here I can't wait to go back. read more

Saks OFF 5TH - Department Stores Near Me - New York, New York

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If you use a wheelchair or a big stroller, don't waste your time. They have ONE ancient elevator that is always broken.

I ordered tennis shoes, plain white tennis shoe. They came and had scuffs and blue ink all over 1 shoe. I sent pictures into customer service asking for a refund or a deep discount to keep and try using white shoe polish since they didnt have anymore in my size to exchange. They offered me 10% off.. What a joke, even the box was cut in half. This was something I would expect off a clearance rack for $30.00 not $100.00. Worst customer service and product. will never shop here or recommend this place.. read more

I really enjoy shopping at this location. The sales people are always friendly and helpful which is a big plus. I have never walked out of here empty handed. They always have something I just need to have!!! Completely worth a look and centrally located. read more

Ok so I come here with my daughter. I know I never buy anything. She has the job! I hang with her and sometimes I just come to OFF 5th alone just to look. This type of store can be junky. I used to go to an Off 5th in Florida. It was never in the pristine condition that this store is kept. It's neat, clean and well organized. You have free WiFi too. The merchandise is quality for less. I haven't seen anything damaged, soiled or out of place for that matter. I really thought I reviewed this store in the past. I shopped here all the time when it was Daffeys. It's huge. Men's clothing abounds as well as women's. There is a huge selection of sunglasses, shoes and handbags. My daughter found a Furla Bag for $200. If you're in the neighborhood and like high quality merchandise for less, I recommend you shop at this location of OFF 5th. read more

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Avoid the this company! They are a fraud! I ordered three items and I only received two items but they charged me for three items! When I filed a complaint with the company, they conducted a sham investigation and denied my claim! They stole my money without giving me a product! read more

ZERO stars for keeping my money and my earrings! Returned earrings with the label they sent me and never heard from them again. Called numerous times and they sat my credit is coming. THREE months? They're sleazy. Stay far away!! B read more

I love this store great prices fantastic shopping experience I got exactly what I wanted at a great price

This company is the biggest joke This company is the biggest joke! I ordered $6000 item to be delivered (2 day shipping), 4 days ago. Item hasn't been shipped yet and customer service has been literally 0 help. Rude and useless. Absolute nightmare company! Disgrace of retail business read more

Awful! Don't use the company. I paid for two shirts, got one. The one that came was unpackaged, unfolded and shoved into an envelope. Zero customer service. Your legitimate and reasonable complaints are ignored. No phone number posted anywhere. Complete low rent operation. Save yourself the hassle, go somewhere else. read more

If I could give this place ZERO stars I would. Bought a Versace watch for $700 as a birthday gift for my boyfriend online at SaksOFF5TH and it was delivered by CDL Delivery. I was never notified by the delivery (no text, email, call, doorbell ring, NOTHING) and the package was left outside in the street by the apartment door with no notification. The estimated delivery date was 5/16/2024 but ended up being delivered on 5/13/2024 while I was in class. The package OF COURSE got stolen and after several frustrating messages of going back and forth with them, they refused to give me a refund because it was "delivered" and had a picture of proof of delivery. DO NOT BUY FROM HERE UNLESS YOU WANT YOUR MONEY/THINGS STOLEN. This was such a waste of time and money. read more

its ok shopping at saks off 5th and the manhattan lexington ave location is part of that ok. mens, ladies , clothing , footware, acessories ,etc , at discounted prices but its usually outdated , out of style, no longer available or items that did not sell much at the main saks location. its hit or miss when finding something and not all sizes or styles , brands you are looking for are available and some of the clothing are hideous in my opinion. i did find a pair of casual slip ons from italy for 60 bucks that are comfy and lite on the feet and also a pullover thats not bulking at all. like the said before you might find something or you might not but for the price its worth the gamble. thumbs up for the employees who keep the place organized and clean and checkout is a breeze .overall saks off 5th ave is worth a visit. read more

Worst customer service. I ordered some items from them and as per tracking it stated as delivered, but I never received them. After contacting customer service multiple times they would just open a case and deny refund the next day stating they did a "thorough" review. If they were to contact a shipper to actually do a review it would take more than a day to complete. I have been a layal customer for many years and never filed any claims, but after this I will never be shopping with them again. read more

I ordered 2 pairs of $100 jeans but only received one. I reported the missing item as soon as I received my package. Have had my "claim" denied twice based on their "investigation" that the merchandise in question is not in their warehouse and my package was delivered. I don't know if they are dealing with internal theft, but DO NOT SHOP here. I have been a very good customer, but never again. Their customer service is outsourced, foolish and incompetent. read more

I never received my package. In my order history it stated 1/25/24. I called several times and was told that the package is ready for pick up at my PO box on Saturday. Call back today the package was returned due to the company didn't label my package correct. Now I have to wait 15 business days for my refund the company doesn't even have tracking number read more

Do not order anything from their on-line store. They use the absolute worst delivery service that will leave your packages outside. When it's stolen they will offer no help and tell you they're not responsible and won't give you a refund. Their store in midtown isn't much better. Rude and lazy employees make for an undesirable shopping experience. read more

This place has a decent selection of small shoes for women. I go here occasionally to find unique shoes for a good price. I got the black Opening Ceremony sneakers for about $70. I needed a pair of black sneakers, so the stars aligned. This was a nice surprise, and they're more unique than just getting a pair of Converses or something like that. The sunglasses section is fairly organized and easy to look through. I just wish they were more organized by designer, rather than randomly placed. The denim section is really difficult to navigate, as the sizes are all over the place. There was no organization. It was a headache trying to look for my size. But the apparel sale section was actually organized better than the regular denim section. I also tried on Common Projects sneakers that were too big. The sizing on these shoes is weird. A 35 is really like a size 6. These were still about $400 on discount, which wasn't quite low enough, as you can find Common Projects sneakers on sale online for around $200-300. read more

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Be more specific on returned items, Iam single hard worked mother and it cost me a lot to order this bag, it's an uncomfortable shoulder bag, I asked for an exchange and it was just not, no follow up or anything, this policy make good clients feel like scammers, maybe because we are not rich, I know this would not be a issue if I would be a celebrity or famous people who can actually share this horrible experience, now I'm stock with a bag that can't use because is not convenient and comfortable, also I can't get one I like because I lose my money, this store is not for low income class this is for people who can't spend and spend with not issue and they take care of the complaint with not problem. I will never buy anything on this store even tho I know they don't care since I'm not high class or millionaire! read more