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    Rains

    3.2 (15 reviews)
    Open 12:00 pm - 7:00 PM

    Rains Photos

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    Reviews With Photos

    Jacket with damage

    This is not a quality product and customer service is horrible. Take a look at the pictures. Customer Service said yesterday, June 14, 2024, in a call that they are aware of issues. However, they said that anything over two years will not be covered. This is not premium service and it is not a premium product, despite the premium price. Buyer Beware!

    This store has been open for more than 6 years. I never noticed this store before. Today I went to the MOMA Store and a white bag caught my attention. So I checked out this bag and found out the brand called Rains. That is how I found this store. Small store with varieties of selection from bag, jackets and hats.

    New rain coat store

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    6 months ago

    Helpful 3
    Thanks 2
    Love this 4
    Oh no 3

    2 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of David A.
    117
    52
    9

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kenny L.
    85
    170
    434

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kathy T.
    11
    85
    12

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Love the quality! Great products. Will definitely return for future jackets and gifts for friends.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of J W.
    0
    3
    0

    7 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Ask the Community - Rains

    Review Highlights - Rains

    I purchased a raincoat and a roll top backpack on a recent work trip.

    Mentioned in 2 reviews

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    Muji

    Muji

    3.6
    (172 reviews)
    2.2 mi
    $$

    I love Muji. I am not much of a shopper. But if I walk by a Muji and I have a moment, I will stop…read morein. I try to resist impulse buys. I am confident, however, I will find something that appeals to my frugality. I do not know if Muji invented the concept of a brand that is not a brand, in the sense of not advertising itself, which ironically achieves its own iconic minimalist status. They have perfected it though. Last time, I got their 90 degree socks. I actually have concluded it is not a gimmick. I have some socks that slip off, at the heel, in particular if I wear them with runnig shoes. These do not. Everything I have acquired from Muji has gone into my regular rotation. The design is good, the quality is there, and the prices are not outrageous. So I commend Muji to you if you have a similar sense of not wanting to want, but being willing to browse. I'm confident you will find something on every visit.

    If I could rate Muji's customer service separately from its products, it would be one star…read more The problem isn't that mistakes happen--it's how Muji handles them. My order arrived with missing items despite paying oversized shipping and waiting days for delivery. Since then, I've been stuck in an endless cycle of apologies with almost no action. After nearly a week of emailing back and forth, I was asked to provide my order details again. Why? The entire email trail already contains everything they need. Instead of reviewing the case history, each representative seems to start from scratch, wasting the customer's time because they can't be bothered to read their own correspondence. Muji has mastered the art of apologizing without actually resolving anything. Every response is filled with sympathy and promises to "look into it," yet there is no urgency whatsoever to fix a mistake that was entirely their responsibility. Once they have your money, you're left waiting while your case sits in limbo. For a company that promotes quality and simplicity, their customer service is anything but. Poor communication, zero ownership, endless delays, and customers forced to repeatedly chase for updates. Paying extra for oversized shipping clearly doesn't translate to better service when something goes wrong. If you're lucky enough to receive your order intact, you'll probably have a good experience. But if there's a problem, don't expect Muji to treat it like a priority. Based on my experience, their customer service is all apologies and no accountability.

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    Rains - womenscloth - Updated July 2026

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