This is one of my go to store when I come to Great Mall. As there is no longer a Banana Republic…read morestore at Stoneridge Mall or Walnut Creek. I wear a lot of clothes for work from this store and I come to this store from time to time or purchase online. Great value and style and lots selection for work. Service is fine. I like to look through the clearance rack to find deals.

We came into the store to try out a different t-shirt size for my hubby as I bought him a sampler…read moreof white T-shirts for Christmas. The deals for Black Friday is definitely worth it for Ts but I snoozed a bit and still got a quasi good sale price during December. Anyhoo, we decided to come in and just get a few of a specific shirt with the sale online being almost comparable to the price I paid. L O C A T I O N Banana Republic Factory Store is located in Great Mall on the east side of the mall. I usually park at Marshalls and then walk to the right. I N S I D E Layout seems to mimic GAP considering they are part of the same company. Women's on the right side and men's on the left. Unfortunately the sale they had online for an extra 40% off was not applicable in store so we ended up doing a return of all the shirts I had and bought 3 of one type of shirt online and did a pick up in store. It was pretty instant. As soon as I entered the order, one of the store associates was about to fulfill our order when we just told him that it was in our hands. So we didn't wait at all as it wasn't a busy day. He packed up our shirts and then just verified my order with my ID and we were off. S E R V I C E Returns was seemless and easy. Ordering online and pick up was also very quick. Again it's also because it wasn't super busy when we did our order so it was instantaneous. O V E R A L L Not a bad place to go in store to pick up online orders for Banana Republic Factory. I've done so in the past. Sometimes the online prices are better that in the store and sometimes it's the opposite. It's definitely a gamble. Good customer service here. Glad it's close-ish to home for returns and exchanges.

Love the new BR! Love Marco and met Lolit who helped me get many things for my upcoming excursion.read more

The salesperson was very helpful until I was ready to check out. I had just received a coupon via…read moreemail and they refused to honor it. It said it was good for the whole weekend but they still didn't honor it. SMH Will never come back!!!

We were in need of a change of clothes as my 16 year old did not plan appropriately for the day out…read moreof the pool. Stopped in for some shorts and a could of tank tops. Great prices. The line for check out was not bad, but it certainly wasn't fast. What did I learn today? Why are so many stores cutting the number of people checking out customers? The lines everywhere are getting longer.

Descent store, variety of selections. I like coming at this time of the day, not crowded. I…read moredidn't get anything, just browsing and getting my steps in.

I finally graduated from Forever 21 and becoming a woman with style…read more With that being said, fashion at Express is nice. It isn't too old or too young, more like a good mix and in-between. I don't feel out of place shopping here, and some of the clothing are more of my style than Forever 21 nowadays. I love the cut and tighter feel of the fit. I recently lost a few pounds, and it shows in more fitted clothing. I used to be a size 8 or size 6, and I decided to why not and go down 1 more size? Well, that was the magic number, 4. I feel incredible and I absolutely adore Express's store in Great Mall, because the prices are half the retail price, and I just get absolutely giddy to try things on here. I am an absolute fan. Lines for the dressing room could be long, but you should really try out clothes before you purchase. The line to the cashier is even crazier, but the clothes are worth it!

I came to browse and end up getting a T-Shirt for my son. I had a $5 Express Cash expiring soon…read moreand I figure I would come in and use it up. Overall, clean store and good service. Variety of selections and there is a clearance section and also final sales area where it is no returnable.

This location has a whole bunch of youngsters working there and they're super friendly. Never had…read moreany issues finding someone to help me out and there is always someone in the fitting room area ready to help (my favorite). I hate the parking situation but that's a given fit to the location. No issues with refunds either. The best part, I go in sometimes looking raggedy in sweats and hair in a messy bun and I get treated the same as when I walk in looking decent.

When you come here ask for Mabel ! She is awesome, she helped me score some amazing deals and we…read moregot to talking about the sweater I had on and if I was looking for it in black? I said "why yes I am !" Mabel took like 10-15 min looking for the top for me, she didn't quit until she found it in the back. I really appreciated her great hospitality! They have a great selection and have most things in stock. As you can tell by my reviews I can't pass a Lululemon without stopping in and looking for the deals. The store is so clean and well organized, they have plenty of staff and they are all very knowledgeable and friendly. The parking for Santana Row is free for the first 2 hours. Then after that you will have to pay. So like me do some retail damage in two hours then get out lol.

Alan was a great associate that was able to help me and give me some great advice! No other…read moreassociate approached me while I was in the store browsing around for about 20 min. Alan stepped up, made short talk and made me feel comfortable! I would definitely recommend to look for him when shopping here. They had a great selection for things that are currently trending, the value of the product and associate help was all great!

As I was waiting for Janet, the Coach Men's Factory caught my attention with a sign in the window…read moreannouncing 50% discount on all bags. I'm a male version of a bag whore! I have an extensive bag collection from Louis Vuitton, Tumi and Coach, including massagers, backpacks and over-night bags, so the last thing I needed was yet another bag. Shoe loving ladies, you know what I am talking about! As an addict would make excuses to see his dealer for the last time, I told myself the same and strolled right in. Immediately I was greeted with a smile and reassured that the discount was in affect. The staff offered assistance, but I politely refused, as I was only browsing. It didn't take long before I was inspecting several bags, still in denial, trying to decide which would best fit my needs. Eventually, I asked for assistance, as I was attempting to select the best color shade and leather texture of the same bag. Holly assisted me and suggested to bring out the rest of them from the back, so I can choose the perfect one. She brought out another four to choose from. Now that is customer service! Typically you ask someone to check for an item in stock and you're faced with resistance and laziness; not so with Holly and the Coach store. I made my purchase, and the bag was packaged with care. The store was well organized and kept neat and tidy. The sections were organized by style and type, making browsing effective and efficient. One minor issue was that the nearest mirror to the sunglass section was on the opposite wall, roughly twenty feet away. This should be easily remedied by store management. Overall, the customer service was personalized, helpful and the staff was not aggressive to make a sale. I would definitely return and shop here again (still shaking from my addiction).

*Please note that this review is for the "Calvin Klein Accessories" store, not the main Calvin…read moreKlein store. I added the "Calvin Klein Accessories" store to Yelp, it got its own listing, but then the listing vanished, and my review was moved to the Calvin Klein main store listing as an updated review for the main CK store, rather than as a new review for the CK Accessories store* The first time that I saw this Calvin Klein Accessories store about a year ago, I thought that I was imagining things - another place for me to shop? Oh, the temptation! As Oscar Wilde said, "The only way to get rid of a temptation is to yield to it." This definitely holds true for me when it comes to shopping :P The manager of the main Calvin Klein store (another monthly stop for me) told me that the accessories sold so well out of the main Calvin Klein store that corporate decided to open this separate accessories store approximately two years ago. I've been shopping here on a monthly basis for over a year, and I've found good deals - both men's and women's wallets were 50% Off every time that I've been here, and I cannot have too many wallets. There is an excellent selection of handbags: clutches, shoulder bags, cross body bags, totes, and satchels. The predominant materials are leather and jacquard. Some of the bags have the CK logo all over them, and for those who aren't fond of large logos, some just have a small plaque that reads "CK" or "Calvin Klein". Personally, I like my bags, if they have logos, to have the logos be the same color as the bag - black on black works for me, since it's a bit more subtle. And men aren't left out of the shopping experience here; this store carries stuff that they can use as well - backpacks, laptop bags, shoes, and watches. I was here today a little after 5:30PM. Two associates stood near the entrance, and as soon as another shopper and I walked in, they greeted us with smiles. The store was having an "Up to 70% Off End of Season Sale", according to the sign in the window. Curious to see what was 70% Off, I wandered throughout the store. As it turned out, it was select women's shoes. Nothing else in the store was discounted as heavily - men's shoes were 25% to 40% Off, watches were 50% Off, and handbags were 40% to 60% Off. Backpacks and laptop bags were 40% Off. I got a black jacquard shoulder bag (that retailed for $119.50) for $59.75. It was about 12 inches tall and 15 inches wide; it had inner pockets, faux leather trim, a top zip closure, and an adjustable shoulder strap. The shoulder drop was was about 9 inches (exactly what I needed, since I am not a fan of bags that dig into one's armpits when one is wearing a jacket/coat). There were four shoppers ahead of me, and one cashier. I was in line for close to 15 minutes. The cashier greeted everyone and thanked us all for waiting. When it was my turn, she asked me how my day was going, and handed me my purchase with pleasant smile. This Calvin Klein Accessories store is located right next to Michael Kors, only a few doors down from the main Calvin Klein store. I park either by Saks Off 5th or Neiman Marcus Last Call, since this store is about equidistant from both stores. http://www.simon.com/mall/great-mall/stores/calvin-klein-accessories PS This store participates in the Calvin Klein Preferred Program: https://www.calvinkleinpreferred.com/

This store has a lot of good stuff and clothing to buy especially when they go on sale or during…read morethe holidays. The only problem is you never know when the price will drop. Its just a matter of checking in from time to time. I bought a black vest that was $68 and after christmas it dropped down to $40. I've been looking for that type of vest and asked one of the staff members if the price will drop and he said no. Luckily, I stopped by a week later and discovered that it did drop! I was very thankful for Niko who is the store manager to accommodate my request and price match what I originally paid for to the marked down price. He was very friendly and understanding. Had great customer service and for that reason I will definitely be back!

Went to this coach store in the valley fair this weekend for my moms birthday gift. The costumer…read moreservice was really great. This coach store has treated me well many times but this time stood out. The sales associate Ada was a wonderful help from picking out the bag my mom wanted to the purchasing process was all wonderful. We need more employees like Ada ! Honestly all of the employees that worked there were amazing. I forgot the two girls names in the front but they were awesome aswell. I will always be a loyal coach costumer since the company tends to listen to their buyers! Such cute styles as usual

Went in there for a bag and slides. They did not have the bag I asked for a slide size 7 she came…read moreout and asked if I was wearing the display as I was looking at other things. Why would I have two display shoes on when they only have one display shoe out? Racial profiling Lost them commission and business. She was as white as the day is bright and I am brown. Let it speak for itself. This was also what I was looking for because it is my birthday so thank you racist coach associate.