The short of it:
Good (if somewhat slow) service and the best cafe su da I've had in a very long time.
So why the sour grapes? Tasteless pho with very little of the appropriate accouterments and an $89 lunch bill with an automatic gratuity for two adults and three young girls.
The waaay too long of it after I looked at it:
We arrived a little after 12, just before the lunch rush and seated promptly in the center of the room. The waiter was quite pleasant and took our drink orders quickly. 3 cokes, hot tea, and my iced coffee. I complemented him on the cafe su da. First time in a while that I'd had it un-premixed. Good 3+ star start!
My wife and I had pho tai (or pho americain?) and my daughter had curried (?) chicken with noodles as it was as close as they could get to the Mi Xao Don Thap Cam she normally orders. The two girls we were visiting ordered green beans w/garlic and black bean sauce. It took a good while for our food to come, but the company was good and we were not terribly rushed. Still good enuf for three stars.
When the food finally arrived the girls really enjoyed their green beans. But my daughter was pretty blasé about her chicken. That would move it to a low three stars in my book; still ok, but not great. In other words, I'm not too too hard to please.
Then the pho came out. Then two tiny plates of bean sprouts with a couple of basil leaves and a dab of sirachi and hoisin. Last came the beef, sliced at about 1/8" or so. It was a tad thick for cooking in the warm bowl of stock, but still ............. acceptable.
That order of service seemed a bit strange to me. In most Vietnamese places that I've been, the lovely plate of "leaves and twigs" (one of my favorite things about pho) comes first, then a really hot tank of broth and noodles with the "beef on the side" (if you ask for it) at the same time. Then comes the anything else that was ordered. But I'm not Vietnamese nor a restaurateur, so what do I know? Maybe that's just a So Cal, Oregon, Florida, Colorado, Louisiana regional thing.
I tried the broth as I normally do before I dumped in all those aforementioned yummy things and it tasted like warm bath water. Ok, maybe not that bad, but it was a very basic beef stock with little brine and no hint of anise or ginger. Very disappointing after the wait. So I added the scant yummy things provided that really make pho, pho, and it was still pretty nondescript.
All that and I'd still give it a two.
The kicker and final star sucker was the bill. Now, I knew I was not at Norm's and it is a fairly foofoo neighborhood, so I only slightly grimaced at the $89 dollar bill for lunch without alcohol or appetizers and figured I'd just bear it. I signed and only somewhat grudgingly added the requisite 20% tip. My waiter till then, had been pretty attentive. I probably would have put a bit more if the bill hadn't been so high, but $18 seemed pretty reasonable for lunch with no table clothes.
Just before I handed the bill off, I gave it to my 13yo to make sure we had the correct bill (left my glasses in the car). She went though it and found most thing's we'd had, then asked "who had the grat-chew-ity?" I said "gratuity?" She said: "yeah, it was the most expensive dish"
At that point I was somewhat miffed, but perhaps I didn't see the "18% service charge added to parties of five" Come to think of it, I don't think I've ever seen a mandated gratuity for a party of less than six even with my glasses on.
My jaw was starting to clench just a bit, still, until then, the service had been soo good! Yet and still, I decided to change the $18 tip that I'd added to reflect the $13.50 that was already charged. I crossed out the totals and filled in the new amounts of $6 for the tip ($5 just looked too small) and a totaled about $95, then initialed it. I tried to get my waiters attention to make sure that the initialed changes were ok as it looked a bit wonky. I also wanted to make sure he knew that I knew that it was a $19 tip and that the colored folk were not trying to leave him $6.
Now I could no longer catch his attention. For twenty minutes, I could not flag him down in a 200 sqft dining room (?). Yes, it had gotten a bit busier, but there were plenty of open tables and more wait staff. After a while, I was able to catch (literally) another of the staff's attention and eventually he came back to the table. I tried to explain my concern about the initialed changes and suddenly we had a bit of a language barrier. Hmmmm. I'm pretty sure he thought I was going to complain about the auto gratuity (and I probably should have). It was almost kind of funny how actively he avoided us. I explained it to my delightfully level headed girls who found it pretty amusing for the final ten minutes.
Holy cow, I didn't mean to write a book! I did want to share the experience, but I'm sorry for blathering on so long. read more