We spend part of the year out here, and this Safeway has become one of those easy, default stops. Not somewhere you go out of your way for, but it's reliable when you need it. The store is usually clean and laid out well enough that you're not wandering around trying to find basic stuff. Produce is solid most of the time, shelves are generally stocked, and you can get in and out without much hassle. Staff has always been good to us. Friendly when you interact with them, quick at checkout, no nonsense. Exactly what you want in a place like this. Where it drops a star is in the details. Prices can feel a little high for what it is, and every now and then you'll run into something being out of stock or a line that moves slower than it should. Nothing that ruins the trip, just enough to notice. It's not trying to be anything special, and honestly that works in its favor. It does the job, it's convenient, and we keep coming back without thinking twice. Solid four stars. read more

Nice, well light, clean store. When my Safeway app works, pretty good deals. Close to me and my go to when I run out of something and I'm cooking. The produce is usually A plus. The bakery has great fresh bread loaves. Usually more expensive than the other stores. Watch for the weekly sales bills. read more

This Safeway has been my primary grocery store for 24 years. I like it better than Fry's and definitely Basha's, but it's not terribly special or trendy, like Sprouts or AJ's Fine Foods. Always has great produce, meat is so-so, pre-packaged salads are somewhat lacking. Bakery is great, deli is pretty good, too. Remember to use your Safeway Rewards card or phone # for savings on Chevron fuel. Also, remember to use the Safeway app or website for additional savings. It has a Starbuck's. read more

Holidays can be stressful. All that rushing around and investment of time and effort in the "perfect event" EVERY customer expects places even higher expectations on those working to meet them. Moses and Christian in the Safeway butcher department have done this very well. I bought a full rib roast yesterday, requesting the bone be cutback and tied on. This morning I was prepping the roast for tomorrow only to discover the bone had not been cut back. The ties were deceptively in place apparently to make me think the bone had been cut back but there was no separation. It was one unified hunk of meat. Outraged I took the roast back. At the counter I told the butcher the bone hadn't been cut off. He looked at me in disbelief. I told him not to look at me but to look at the roast. He looked at the roast. To my amazement he demonstrated the bone WAS cut back and tied on just as we had ordered and purchased it the day before. I'm an IDIOT and immediately apologized. I hope the folks working hard to make our holidays special get a chuckle out of my ridiculous outrage. More likely I'm the reason they drink and I regret that. Thank you Safeway for your tolerance and great customer service. read more

Visited this safeway and asked for help from meat department finding flank steak. Young guy helped and handed me steak, grabbed it bought it and took home to cook. Only to open it and find out it was expired. Our home smelled so bad, and dinner plans were ruined. When I reached out to store, they wanted to take packaging back to the store for a return. There was no way I could return same evening, and I was not going to keep packaging that smelled awful in our home. Wasted $45, ruined dinner and manager did not care. Will not be visiting again. Be careful with your groceries and expiration dates might not be checked here. read more

Safeway - Expired date of one of packages, you can't even read it. - Grocery Near Me - Phoenix, Arizona

I placed my second order with this Safeway tonight and I was missing four items when it was delivered. Safeway refunded my money however they were not going to give me enough money to get the order back tonight so I would be having to pay for the order two times. Safeway has lost my business because of this disgusting business practice. Thank you, Andrea at Safeway for letting me down. Pathetic. If you can't do equal business when your company makes a mistake I won't do business with you at all. read more

For the longest time they would package left over wings from the deli and sell them for 1/2 price per pound ($3.99) the following days compared to the hot wings. They now charge full price ($7.99) for old wings ?? Then after 3 days they do a "deal" like this photo after they are 3-4 days old about to go bad. They sit and get thrown out now for the past month when they started this. I watch people pick them up and put them back. Makes no sense to charge full price for 1-4 day old items especially when the hot ones are the same price directly next to them. They used to sell out by the end of the day just fine, greed is unfortunate. Wasnt enough to raise it $1-2, instead pay full price for whats old unless its on it's 3-4th day sitting there. read more

Safeway - This photo was taken on dec 17 when they are about to be thrown out. Used to just be 3.99 per pound for old wings - Grocery Near Me - Phoenix, Arizona

I love Safeway! Why the crazy review then... Well I love to get their "to go" food and I've realized that anything Safeway had prepared has a notice on the label as... *Contains Bioengineered Food Ingredients" Honestly I'm shocked, but cautious. Just Google the definition. I do not want to be eating this type of food. I want real food. I attached a couple pics abs you can see this is the last statement on ALL of their prepared packages in every department including bakery, fresh fruits and veggies areas, and deli. If this is not in every product I would think they should update their labels to reflect as such. Until then I will not be coming back here for my favorite to go meals and fresh fruits. I recommend you don't risk it either. SO disappointing read more

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It's Thanksgiving day and we needed to grab dinner for tonight (just normal food) and I pulled up Safeway on my maps app on my phone and it had said they're open until 6pm and it was 550pm at the time. I pulled up to Safeway almost immediately at 551pm and they were closed. Carts pulled in and the doors locked. We then saw the store manager walk out and get into his car at 554 pm. Nothing else is open, very disappointing read more

Very nice store Have shopped here for years. Unfortunately you cannot go here in the afternoon. The children from the middle school have taken over the store. It is horrible. Staff hate it but management won't do anything about it. Last time I was there two children ran into me read more

I never shop at Safeway but my mom kept telling me how good the deals are so this is my second time coming here and my second time having to come back into the store because none of my clipped coupons came off my bill. The lady helping me here is not personable at all. I'm going back to frys. Ain't nobody got time for this. Geesh this lady working costumer service is not good with people. read more

One young gal that I hope you were able to let go and I'm sorry but she had no personality On the other hand you have several outstanding folks working fir you Hats off to them Can always find what I'm looking for Several areas of produce need a little tuneup such as the celery display and the green onions But on the most part your meat department is very helpful and the guy in frozen foods Keep up the great jib read more

every time i come to this safe way for lunch never have what im looking for its like they just stopped selling it and when its come to home need they can never deliver on that either do not recommend comming to this one read more

Saw a manager yelling at one of the employees and it just made everyone very uncomfortable.

Good, clean grocery store that was well stocked and had friendly staff. We stopped in here real quick as we needed a few items and had some time to kill. I started at the Starbucks there and chatted with the friendly barista as she made my delicious coffee. We then browsed the store as we looked for the few items we needed this trip. It was nice and quiet on a Wednesday afternoon and it felt like we had the store all to ourselves. The temperature was also perfect (so many are way too cold) for me and my two kids. They had everything we needed. Checkout was quick and easy and we will definitely go back here when we are in the area and in need of some basic grocery items. *Bonus: They has a great, clean, aesthetically pleasing seating area near the Starbucks. read more

The restrooms were filthy and one toilet was overflowing. The clerk at customer service did not know basic customer service and the staff is rude. No one e can answer a question. I just heard I don't know. Worst Safeway. The one on Deaert Foothills is 999% better read more

Very nice floral dept and their weekly sales are worth keeping an eye on. Friendly staff there to help. 25 cent milk, dollar captain crunch, 1.50 shredded lucerne cheese, 75 cent turkey hill ice cream. Over 20 bucks saved on the above mentioned items in one week !! read more

I have used this store for 26 years - groceries, prescriptions and vaccines. They are the best in area; never a problem. Keith in pharmacy is exceptionally helpful. read more

Floral Department.....They rock here!!!! Grab your flowers, pick a vase and you'll end up with a beautiful fresh bouquet for $20 or less. Sometimes their seasonal vases are marked down to a fraction of the cost. Deli...another great find if your in a pinch and want a fresh hot sandwich to go. Bakery....best donuts around. Yes, better than DD. Fresh and great selection at a great price. You just can't get a hot coffee to go with them. read more

Safeway should consider installing shelf checkouts if they continue to only have one to two checkout lanes open at a time. It doesn't matter the day or time you visit, you're always stuck waiting in line. I like the selection that Safeway has but I'm ready to go to Fry's or Target going forward. read more

PSA I've shopped at Safeway for years. When we first moved into this house there were no grocery stores nearby. We were excited to have one put in. Over the years, customer service has been important to Safeway, and even though they were a little more expensive, I appreciate good customer service. Then I noticed their CS was seriously declining and it has continued to do so. My daughter was shopping there, and was handed $60 in change from their clerk and they gave her counterfeit $$. She didn't know that until she tried spending it at another store and they wouldn't take it. She tried returning it to Gabe, the manager at Safeway, along with the receipt. He said he reviewed the tape and because she didn't stop traffic to pull out her counterfeit pen to check to see if the money THEY put into their registers and were handing out were fake right then and there, he said he didn't have to take them back and offered no compensation. Well Gabe, you're young, you're clearly inexperienced and you've forgotten that it's customers like her and like me (who has literally spent thousands of dollars there over the years) are the reason you get a paycheck. I can no longer support you and I can't imagine other people wanting to either when they learn how you're willing to treat people. These days are trying enough and to some people $60 is a lot of money. #boycottSafeway #Ahwatkee #scandal #Safeway #badcustomerservice #badmanagement #counterfeit read more

I will never shop at any Safeway again! this location sold me a $100 Apple Card that was not good and refused me a refund! I filed a claim through the claims department and it has been over a month with no update. Safeway apparently tampers with the Apple gift card then rips you off when you purchase them. They have flyers telling you to be careful of gift car scams but you wouldn't think they are the ones scammi you! read more

I wanted to give this location five stars because of a kind woman named Denise who worked there. She made me feel safe when a gentleman in the store was making me feel quite uncomfortable with his derogatory comments and following me around the store and Denise made sure I got safely to my car and waved as I had left to be certain I got home safe and it just went above and beyond any customer service I have experienced in a store! read more

Shout out to Dina at Safeway's Bakery 40th and Chandler Blvd. Safeway has come through for us for birthday cakes and balloon bouquets over the years. I called AJ's first and was advised I could choose from what was on stock, Nothing but bundt chocolate option was limited to chocolate chip option only. Dina at Safeway with less than 48 hours created to our specifications of chocolate with cherry filling with nondairy whipped topping, and designed the white and dark chocolate curl decorations for less than $25. We loved the cake and customer service was outstanding! read more

Safeway - Grocery Near Me - Phoenix, Arizona

Appreciate the free pick up online orders being delivered to my car by friendly employees during pandemic, but twice have had problems with billing errors. Thought once they merged with Albertson's things would go smoother. Have never had even small orders around $35 completely fulfilled as they are out of items. Nearby Target and Fry's are doing much better overall with free pick up/drive up orders. read more

I stopped into this Safeway to use the bank ATM and thought I would grab a few sales items. The cashier was friendly enough. I think it is strange though that the cashiers do not load your groceries into the cart. Just as a comparison Bashas has two wide areas next to the checkout, the left side is for the cart and the right side is for the customer. As the cashier fills up a bag they just put it in the cart. Not much effort really and they are very pleasant. But at Safeway the cashiers check you out and watch you put your groceries in the cart. This would be great if Safeway had Walmart prices. But... At least Walmart has a grocery bag carousel that makes it far easier to load the groceries. But unfortunately that is not the only issue with this store. I came in to use the ATM on New Year's Eve, bought something and took it to the register. The cashier rung up the item I paid with the credit card and the item was bagged and placed back on the conveyer. The cashier gave me my receipt and never said a word through the entire transaction, looking like she would rather be anywhere but there. I honestly don't see any incentive to pay Safeway's high prices and get no service. This is one of the mysteries of life I guess. I would definitely not recommend this Store and maybe not Safeway at all. read more

You thought Walmart was bad with having lanes open? No, this place WINS I stood in a line for 7 minutes which is fine, but then the lady turns her light off and says she's closed, when it was about to get to me. I was pissed at that point, but it didn't stop there. I went to walk to another line as anyone else would, and there are 7 employees standing around a small spill. I go to talk to the ONE line they have open, and it went over half way down the isle. They also had ONE express lane open, 15 items or less. Especially with all of the things that are going on, you'd think they'd be a little more on top of things. Honestly, hate the fact that this is the Safeway I live right next to, but I'm sure the one two streets down will be worth the drive. read more

Every time I shop here, I swear I won't come back, but I always do, because I don't want to deal with the crowd at Fry's. The people here are really nice and helpful as well, so I don't fault them for anything. This place can NOT keep their shelves stocked appropriately. I assume it's because they're not moving product fast enough due to the Fry's across the street, but it's extremely common for me to not be able to buy something due to it simply sitting on the shelf, expired. I just got back from this store 10 minutes ago, and their pre-packaged tomatoes were expired by 5 days (all of them), and of the yogurts I tried to buy, two kinds were all expired as well. I check everything now, but I've purchased tortillas, pickles, and cheese here multiple times without realizing the products were expired, and not just a little bit expired - months. They also have the worst produce. Bananas are terrible here - either totally green or too far brown to last through the week. Sometimes they have good avocados, but sometimes they've got 2 full displays with just bad fruit in them. As I said, the people here are great, and the location is clean and orderly, and I keep coming back because it's quiet and relaxed, unlike the Fry's across the street, but seriously, if you don't check every item you put into your cart, you're going to be buying something expired. read more

This location has the friendliest employees and one of the best bakeries I've ever done business with! My nephew specifically wanted a hamburger cake for his birthday. I called around and someone told me about this Safeway being awesome at cakes. I called them and the gal I spoke with was SO sweet on the phone and told me she could do one. I was BEYOND impressed with what she did. Especially for the price it was. I will be going to this Safeway for any future cakes I need! read more

Safeway - Grocery Near Me - Phoenix, Arizona

I don't usually rate grocery stores but this is one nice Safeway! Too bad it isn't close to my house. This is as large as a Fry's with a better selection of just about everything. Very clean, modern with nice wide aisles. The best thing being that it was not super crowded. The only thing that could have been improved was a self checkout option but I wasn't purchasing much and I got through the express line very quickly. read more

Ordered for grocery delivery yesterday and received a confirmation. Waited 4 hours from 6pm - 10pm tonight and they did not arrive. I called customer service and they told me there was no reason, the store simply didn't fulfill the order. I was told to call the store tomorrow. I had issues with my first two orders but was trying to be forgiving and flexible. Horrible customer service. Very disappointed. read more

I love Safeway. Sure it may be a little pricier than the competition but it makes up for it with wide isles, great parking, friendly service and a wonderful selection. Plus, because its a California based store, they have It's It's, located in the frozen food section - Oatmeal cookies with a quality vanilla ice-cream in the center all dipped in chocolate - soooo gooood. read more

This review is specifically for the bakery. Decent selection. They do make pretty good cakes, but the staff has been extremely rude on TWO occasions. The first time the lady in the bakery would not even sell us a cake box. My friend had to ask for a manager who was nice enough to give us one (although we would have paid). The second time I was looking for a specific cake that I saw there once before. The lady looked at me like I was crazy. She said, "We can't keep all those cakes all the time! The ECONOMY!" That was my last visit. There's a Fry's across the street. read more

I Wil NEVER go back to this Safeway or any Safeway at that matter. Any time I go to Safeway I get followed, disrespected, and misled. The whole point of customer service is for the customer to be satisfied. My first incident here was being disrespected by three employees, I ended up leaving my groceries and walked out the door because how bad I was disrespected. Although I called the General manager George E. and he made it right which in the end made me come back to this store and shop. Now I still get followed, disrespected, and misled. All in all this LAST trip....I went to the cashier to check out and was refused service. Not surprising since I've seen/Been through how these stores act towards customers. Oh and by the way the way the manager Sandy S. is a very rude person...... SAFEWAY YOU LOST A CUSTOMER AND SOME, I WILL NEVER COME BACK. I ADVISE ANYONE ELSE TO GO NEXT DOOR TO FRYS, THEY HAVE THE SAME THINGS AS SAFEWAY PLUS MORE OR EVEN BETTER. AT LEAST YOU ARE RESPECTED THERE AS WELL. read more

Went into store and spoke to George the store manager after being prompted by one of the Safeway employees. George listened to my experience and apologized. Also said he had spoken to the employee working that night. Followed up by offering me a refund and a small outback gift card to make up for birthday dinner. Most importantly I felt listened to. Can't change my rating to 5 star because I wish it hadn't happened at all, but I felt like they did a good job of trying to make the best of the situation. read more

This place needs to be closed, overhauled and staff replaced. Go in for a few things at 6:30 on a weeknight. There's a five minute wait at the deli for someone to saunter out, obviously looking inconvenienced she had to actually work. Then there's one checkout open and seven people in line. Despite the intercom directing assistance to the front, there are five employees wandering around doing less than nothing. One kid asks to go on break (in front of customers), but then is directed to work the register by a lead. He can't decide which register to open, so then he has to chat with the other cashier, which obviously halts any progress, because that cashier can't talk and check out at the same time. But the best part was arriving home, only to discover an item sold had a sell-by date of three weeks prior. Boffo job. read more

I started doing pickup when COVID started . At the beginning they were great - orders were correct and on time. But the last few times my orders weren't ready on time (off by more than an hour) and my last order they didn't do until the next day so I got overcharged $16+ for items no longer on sale. Wish I could give 0 stars. read more

I know it's 2019, but would it be too much to ask for to have cashiers working st a grocery store on a weekend?! I saw more employees being personal shoppers for lazy people who can't get out of their air conditioned cars to get their own groceries, than I saw cashiers. 2 registers were open, both had at least 10 people in each line. After a few "3's a crowd" announcements, other employees showed up to open a register. This store used to be awesome years ago bit lately it seems like customer service is non existant. Either put in self checkout registers like frys across the street, or hire more employees! read more

Hi Mykaila! Great service from this lovely young lady! Hope this one is at Ahwatukee Foothills!! She was so kind and laughed at my jokes what more can I ask for? read more

So we decide to go to Safeway today instead of Fry's just to mix it up a little. We get our veggies and I notice that at least half of what I would have impulse bought in the produce section didn't have a price tags for them. Well, that stopped any impulse buys but is strange. I can imagine this would happen on Wednesdays when the ad comes out and prices change, but this is a Monday. Next we stroll past the seafood counter, mostly to look for lobsters because my three year old loves to say hello to them when he sees a tank (who needs to go to an expense aquarium anyway? :-). So as I'm passing the seafood case I notice giant fillets of salmon have a tag saying $8.99 EACH. I know this has to be a mistake, but at that price, I want one. I wait around until the butcher comes out and tell him. He throws it in the scale and shows me that the sign is just a typo and its $8.99 per pound like I assumed. I asked what their policy is on items ringing up differently than the advertised price. He packs up the fish and says I'll have to take it up to the customer service desk because he has no way of ringing up a tag for just $8.99 and he would call ahead for me to let them know. I pay for my other groceries then go up to the customer service desk. The lady working it is very friendly but since I didn't already pay the higher price and need a refund, she was unsure how to ring it up and asked a plain clothed lady next to her, I'm assuming the manager. She heard everything and verified the butcher had called up to explain but decided she needed to walk back to the seafood area to see for herself. Not even walked, maybe strolled? A leisurely Sunday stroll kind of pace. So I wait and when she comes back she grudgingly says to go ahead, adding in the price came from corporate, to ring it up for $8.99, the cashier does so I pay and I'm done. I'm still baffled though why I'm treated like I caused a huge problem and a inconvenience? I feel like the maybe manager acted like I was getting away with something I shouldn't have. I'm sorry to break it to her, but there's a law in place saying stores have to charge the advertised price. This has occasionally happened at other stores and it was never an issue like it is at Safeway. In fact, just a month ago my son chose some sushi at Fry's with a $5.99 price tag. It rang up at $7.99 and when I pointed it out, they apologized and happily gave me the item for free. The cashier even laughed about it. Would it have been that hard to be nice about it Safeway? It was your mistake after all. read more