Here at the Safeway in the City that Time Forgot, the checkers are really calm and professional in the face of Holiday Madness. This Safeway doesn't carry everything I want, but it's a remodeled pretty standard store with easy parking and a cheap gas station across the street. Here is what went down today..... Me pushing cart through wide aisles, D-bag customer: Excuse me! Can you move? Me: Oh, sure! D-bag customer who is unwilling to change his trajectory in any way to every other customer: Can you move? All other customers: Ok, no problem. ********* Check out line. D-bag is directly in front of me, and Woman in a Cheery Sweater is in front of him. D-bag to Cheery Sweater: Push your cart through. Cheery Sweater: No. D-bag: I told you to push your cart through! Cheery Sweater: I told you 'no.' I unecessarily moved my cart a million times while we were shopping and I'm not going to move now.' Me: quietly snickering. D-bag (screaming): YOU FUKKING B$TCH! Me thinking ( oh my god wow-throw down at the Safeway!! I'm silently applauding Cheery Sweater.....little realizing that behind the cheerful knit is an insano-crazy lady) Checker to Cheery Sweater: And did you find everything you needed? Cheery Sweater (who is ignoring D- bag) to checker: If you didn't talk to the customers the line would move a lot faster! I'm gonna report you to the manager. You are not doing your job efficiently!!! Where is the manager? Checker: He is that gentleman over there. Would you like an escort over there? Cheery Sweater: NO! I do not need anyone to help me report you! Checker: Ok. Checker to D-bag: How are you today sir? D-bag: Fine thanks. Me: Excuse me, Im just going to reach for that divider, ok? D-bag: As long as your food doesn't touch mine. Awwwrighty then. Jeez. That poor poor amazingly professional checker. Blessings to all service people during this super crazy holiday madness! read more

This review is strictly for their deli, the rest of the store is cool, with interesting and mostly friendly employees whom I see often. So this whole week I've tried calling in a Large food platter order for a big party. Every time I called, NOBODY would answer. I'd be kicked over to the general customer service. I've tried calling 5 times, 3 different days this week... At reasonably slow times of the day, ya know, after lunch rush, before off work rush... No holidays. My first calls nobody answered... One call, I was kicked over to CS, I said, "look, I just need a deli person to take down a platter order for a party." So she sent my call back to the deli, only for me to be ignored and then kicked over again to the CS lady. Who at that point was like, "sorry, don't know why they aren't picking up." I tried to justify it by laughing it off and thinking they must be packed (on a weekday at 10am...) And explained I'd just try another time. So the following day I called again... Ignored.... Kicked over to CS... This time I got frustrated. I just need a deli person for 5 minutes, to literally take a food order for a party I'm having next week... The guy tells me, "I'll make sure somebody picks up." But then he hangs up on me. At first I'm like, ok, probably an accident... So I call again.. NOBODY ANSWERS. I was super pissed. I still am. I was shocked too, because there's 2 women that work the deli there who are AWESOME. But all the others clearly hate their lives and have zero customer service skills. Suffice to say, I ended up ordering hella food somewhere else for this damn party... And I'll still shop at this place, unfortunately they killed off the other store :( But good lawd, if you are planning a party and need catered platter foods... Avoid this place. You'll just get ignored and pissed. read more

To be fair, I'm updating the review below because of the service we received right before Christmas: it was like going into an alternate universe, in the positive sense. The store was mobbed, which makes both of these more noteworthy. First, I was trying to load up on soft drinks, but there were no shopping carts (again, mobbed store). An employee saw me putting them back on the shelf, and offered to take them up front to be held at Customer Service while I finished shopping...amazing. Second, the butcher came out from the back, talked to us about different beef options, and then actually went and cut us the types for which we were looking. Again, it was like we had gone from Evil Universe Safeway into a customer service-oriented version - it was a great, and pleasant, surprise. The checkers upfront still have a bit of a 'tude, but hopefully that will improve, too. read more

I have never had a problem at the Safeway I find that the customer service is amazing and they go out of their way to help us. Considering that there are a lot of long lines and a lot of customers who are not very pleasant they continue to try and help anyway they can. I watch the customers who have no patience at all and find any means to complain about some thing or another. Kudos to them for putting a smile on their face and trying to help even though they are dealing with people that are taking their aggressions out on them. Keep up the good work. read more

What the heck happened here in the last 4 years? Between the dirty and dingy store, hideously disgusting bathrooms, long lines and completely inadequate customer service I have given up. read more

General all over attitude has gone down...Not the fault of the frontline workers. I blame this on management! Fewer checkers, a lot fewer baggers = overworked, tired and unhappy employees. AND CHECK YOUR EXPIRATION DATE!!!!! Good LORD! Tonight, September 14th, 2014 I wanted to buy 1/2&1/2, cream cheese and yogurt among other things... The first THREE 4-packs of Dannon Activa yogurt were either already expired (SEPTEMBER 9TH-COME ON people!!!!!!) or will expire tomorrow. And I DON'T buy old dates even if the label says "best by" Obviously, they are no longer "best" quality-yet still asking for full price! I've seen a downturn for about six months. Tonight was the last straw... I am going to Lunardi's!!!!!! Thank's for nothin' And you had might as well forget about Safeway in Manor! Unless you're looking for the most obvious items, you're out of luck! read more

I remember when they remodeled this store and it was a gem. Folks who lived in the Manor district came to Linda Mar for the "good" Safeway. The employees were cheerful and helpful, with ample checkers for the number of customers in the store. That was years ago and things have changed. Manor Safeway is the "good" Safeway now. I keep seeing my Linda Mar neighbors there. I can only think it's the management, because it's not just a few incidents, it's a trend. With few exceptions (and there ARE exceptions like Terri who bags groceries and the young man with dark hair who just got promoted to produce) they've got a huge morale issue. Here are just a few responses I've received when I asked for assistance. "Um...I'm about to go on break." "Can you find someone else? I'm sorta busy." "Did you find everything you needed?" (I hadn't) "Oh" (resumes ringing up groceries) And my personal favorite thus far: "I have a bad back I can't lift heavy things." The young man had chided me for leaving my items in the small hand basket and putting it directly on the conveyor belt. This was especially funny since heaviest item in there was celery. I hear this after I've waited 15 minutes in line to buy 3 items and there's hardly anyone in the store. Apparently corporate told them to cut checkers after 5 pm to save cash. How do I know this? An employee complained to me about it. read more

This review is for the deli, the sandwich I got was good but not what I wanted no one in this department could speak English so it made it really difficult to order. read more

Safeway delivery is not reliable. They outsource delivery to any non credible driver for hire and deliver only part of your order while charging full delivery fee for a partial order. read more

For all of the pseudo upscale decor they have tried to add to this store, it's still just a basic grocery with very little in the way of good quality merchandise. Unless you are careful to shop only the specials, you are going to be paying premium prices for your basic commodity items. What has prompted me to write a review right now, though, is the recent lack of shopping carts. While most grocery stores have rows and rows lined up outside waiting for customers, for the last month or so every time I have shopped at this store, I have has to go searching around the parking lot for a cart. It's kind of basic, if you plan to purchase any quantity of items, you need a cart. This is just plain old poor management and poor customer service. read more

Its a Safeway... not Nordstrums. Yes, its clean... and yes, oh so big. Next to the SW at Manor -- this looks like a 5*****, but come on. The things that matter: Bakery, good. Beer aisle, very good. Liquor, limited. Wines, average. Produce usually looks good -- they must ship what they don't sell within two days to Manor. I don't buy meat from SW (its a food snob thing). Wide selection of dry goods... especially the munchy aisles! Parking lot is poorly laid out -- or the whole shopping center is, I can't tell which. Regardless, this is my preferred backup Safeway to my usual shopping haunts in the City. Just wish I could pick it up and move it up to Manor! read more

Manor location: zero stars, they suck all around. Linda Mar kicks ass. They need to send some of their staff over to the manor and teach them how to run a grocery store. read more

Safeway - Typical line in the manor location. RIDICULOUS. - Grocery Near Me - Pacifica, California

Always check your fruit and deli items for mold. More than once have we discovered mold once we opened the products at home. Not much of an option if you live in the southern parts of Pacifica in terms of buying groceries so Safeway is a necessary evil of course. Make sure to avoid this place on weekday nights around 6pm unless you enjoy standing in line to checkout. There is a Wells Fargo branch inside so that is a plus. read more

Clean, modernized and upgraded with all the newer aisles and things that Vons has been doing. (Same company). The deli makes some really good sandwiches and also allows you to make your own sandwiches in terms of picking what you want on it. I'm all for the small little boutique shops, but sometimes its nice to know that I can go to Safeway or Vons and know what my options are and what to expect. I know every-time I'm at one of these stores I can get an awesome Italian sandwich with yummy garlic spread. And the service at this location was great, the girl went out of her way to make my custom sandwich. She even microwaved my croissant a little since it had been in the freezer when she could've not told me and just made it (that has happened to me before)! read more

While visiting in Pacifica we stopped in for some supplies. The store was neatly organized and well stocked. The self checkout was easy and convenient and the location was awesome as it is in a strip mall with other shops that we needed to venture into. read more

Yes, I know "it's a Safeway, what do you expect?" well, I don't really expect anything in particular and will just YELP it compared to other stores in the area. :) First, the food selections is pretty vast compared to most stores, but not terribly diverse. I think there is an entire row of cookies and snacks but only scant offerings when it comes to farm-raised or organic meats. The vegetarian and vegan options have consistently been stocked with expired items. This is not limited to just this Safeway in my experience....hmmmm. I have had way too many experiences with expired items. Staff are generally oblivious to your presence. Not terribly friendly unless you are a life-long resident. There are a few nice people, but they are so few and far between it is hard to imagine them making a significant difference in your daily shopping experience. Never enough checkers in the early morning and late evening. During the day, not so much of a problem with lines as it is with parking. Overall, I have moved on. Not worth the trouble. Fresh and Easy is pretty, well fresh and easy. Oceana and Pacifica's Farmers Market Store in Manor and pretty good for vegan and FRESH produce. If I need something special, I can go to Lunardi's in San Bruno. They may be the rudest people, but the best all-a-round local store. Why did I give them 2 stars? Location and the large selections of snacks. :) UPDATE: July 2014 They seem to be marginally better in the customer service area. Considering that Fresh and Easy reduced all but management to part-time to avoid paying healthcare and sick/vacation benefits, and the new owners, Wild Oats, are partnering with Wal-Mart, I have gone back to Safeway. I also like that Safeway has been very proactive in hiring persons with intellectual disabilities. read more

I use the Safeway Deli counter at Linda Mar as for sushi / Nigiri as the other options for sushi in Pacifica are either weak or vastly overpriced. I find their sushi to be quite decent. Not great, but healthy and a good value overall. I order it and they make it the way I like. I am a repeat customer as such. read more

Ok long story short.. misleading price on this item.. found out the hard way during self checkout when it scanned in for $8.99 instead of $3.99. No help from the clerk overseeing the self checkout kiosks. Just wondering if I would have pressed the issue, would I have gotten the $3.99 price? Just another frustrating experience at Safeway!! read more

Safeway - Grocery Near Me - Pacifica, California

The most important thing to keep in mind is that this Safeway is accessible only by car. And by car, I mean that the stop at Safeway is usually on our way to HMB and we had a "Oh eff, we forgot the XXX and they're on Atkins again." Somehow that translates into: "Let's buy some bottles of wine, some repackaged soup, and then go out for lunch." Since this Safeway is accessible only by car, I usually have the rare realization: "I'm nearly out of DIET soda. What am I going to do? Without DIET soda, I'll get fat. But with DIET soda, now I can eat anything." I once bought a keg's worth of Diet Coke. read more

I have to say I'm so disappointed in the employees especially In the deli. Once we finally did get help it was like we were totally putting them out needless to say she walked away In between my ordering of potato salads and I never even got what I wanted :( very unsatisfactory read more

I set out on my very first grocery shopping trip as a independent, pay my own bills and rent in this cute little town by the shores- I had just moved the Pacifica this weekend. It was right after the Superbowl, and I expected the shopping plaza to be full. Little did I know, this is not the overpopulated SF where parking is scarce. I was pleased to find the parking lot almost empty and I could park wherever my humble self desired. Grab a shopping cart, and on I go. I calmly strolled thru the empty isles, occasionally bumping into the same 5 other people in the store. I found everything I needed, and even then some with out once asking for help. I took my sweet time picking out apples and oranges, debating which bread to buy and contemplating on the juices. I even managed to get them rid of all their yogurt- Score for me! Granted, I might be way to excited about my Safeway trip, But I was happy to find it empty and with out a sea of people. Deff put a smile on face...oh the small things in life. read more

Its a Safeway..... Nothing too bad or good about this place although the parking lot can be crowded due to all of the other businesses in the shopping center. read more

Karen boe is incredible. I have never seen someone in customer service do what she did. She brings stickers on her own to give the little kids one little girl was in there tonight saying mommy I want to sticker and she was on her break or somewhere else but heard her say it she ran up grabbed her sticker box and gave a little girl a sticker best thing I ever saw. Best customer service ever. Over and beyond her job title Denise at Starbucks safeway is awesome! She takes such good care of her customers. She has great customer service and really knows her customer read more

It is clear the greedy people who run this store care about cutting costs more than running a successful buisness. They consistently refuse to scedule more staff to work, leading to constant long lines. The people that work here are always working very hard to make up for a lack of staff. I have many friends who work here and they are denied hours, because the cheapos don't wnat to pay anyone overtime, even though in the long run it would make more money! I have seen MANY people abandon their carts full of hundreds of dollers in groceries, becasue they don;t want to wait in line. The last time I visited here was a 10 pm, and there was one checker with 14 people in line at 10 PM AT NIGHT. Stop being cheap and losing yourself money, and let more people work. The groceries are also overpriced...Go to Grocery outlet for short lines, great service, and cheap prices. read more

Local Safeway in this small community (the only grocery store here) just raised prices. Many prices were increased by a whopping $.40 applied to each item! One item I use monthly went from $13.49 to $14.89. One would think that if this was an increase to cover raising costs then one would expect an increase of 2-3-4 % overall, NOT a large increase applied individually without regard to individual price. $.40 cents per item is an enormous increase for those of us who live on low income Social Security. Fact is, I recently received notice from SS stating that there there will not be a cost of living increase because their records indicate NO rise in cost of living for previous year! If SS sez no increase due to inflation then the increase by Safeway appears to be "price gouging" pure and simple. I'm 80 years old and too poor and too old to move (can't drive either). read more

Slow checkout. Long lines. This is a consistent issue I have noticed over the years. Typically it's associated with express checkout lines. They would benefit by paying attention to when the lines are long and add personnel. read more

e $5.10- I have never been charged this much anywhere for tea bags with milk! I asked her why and she gave me attitude and said it is basically a latte. I do not know how tea bags with half water/milk is a latte! I am never coming to this Starbucks again when she is there. She even mumbled something read more " It's ok I guess I will keep going but not that happy about this place read more

You know life has taken a turn when you start reviewing grocery stores - a turn to where you ask? I dunno - just a turn. Anyhow, turning to Safeway in Linda Mar: This happens to be my favorite Safeway of all the ones I have been to, and currently go to. However, this must be said first: ~This is NOT my favorite Safeway because it has long lines that snake around the store at 5 pm and sometimes as late as 7pm (but who's watching the clock? I have all night on a Friday to spend in line at the Safeway Pacifica - yay, good times). ~It is not my favorite Safeway because you are frustrated due to the fact that all you want is a decent bottle of apple cider without the fizz in it, and you get continuously pointed to apple juice (not the same thing by the way) because they are actually sold out of cider, but no one that works there realizes it, and you do, and so you say to yourself, f*__ it, I'll turn this apple juice into apple cider myself because apparently people in Pacifica LOVE their apple cider. (On the upside though, you walked all over the store looking for clerks and getting redirected to the apple juice, so your fitbit cheers you on, thinking you are exercising, not actually in a grocery store, and on the hunt for apple cider). ~It is not my favorite Safeway because after you spent three separate visits looking for said apple cider and were redirected to apple juice, you finally saw they reordered said apple cider and now the shelf is fully stocked, but you already turned the apple juice into cider yourself, and then you had to drink it with Rum, because well, life takes it turns. Ok, enough of that. This is my favorite Safeway because: ~I was forced to learn how to make my own apple cider. ~I bought organic cloves, honey, vanilla extract, and cinnamon sticks that all went into making the apple cider that turned out delicioso, by the way. ~I bought a good bottle of Rum in the dimly lit liquor aisle to go in the apple cider. (Aforementioned liquor aisle seems staged to romance customers with its mood lighting, because oh, right, I was spending all night in the Linda Mar Safeway. So soon Safeway? Don't you think we might be rushing things a bit?). Seriously though, here is why I am a fan of this Safeway: ~You can buy a lot, if not all, local and organic at Safeway. ~The cost of organic eggs will break the bank here, but local, organic kale and swiss chard (and other veggies not pre-packaged) are priced like a farmer's market, and the greens are amazingly fresh. The kale is tender and the most flavorful I have come across yet. ~Local coffee - they have it. Every Safeway has different selections of local coffee, this Safeway has less choices, so sometimes I opt for Kona Coffee from Hawai'i because well, I grew up in the islands and I like to dream of home. ~$5 Fridays - don't know what that is? Go check it out. ~The kale, mango, coconut salad in the deli is to die for! It has cashews in it! I haven't seen it anywhere else. Sometimes I go to Safeway just for that. ~The Rotisserie Chicken is always, always, always juicy. ~Wine is usually on sale and there are always a ton of Californias. Robert Mondavi Private Selection, Cabernet Sauvignon, is less than $8 a bottle and it has a smooth finish. ~The in-store baked breads are always fresh. I have never come across a day when the bread wasn't warm and soft like it just came out of the oven. This place got me to start eating white bread again-not healthy, but sinfully delicious. (Dip in balsamic and evoo and enjoy with a glass of that Cab - uh oh). ~The antipasto section near the deli is something I crave. I get the marinated artichokes, olive mixes and olive mixes with feta on a regular basis. They have artisan champagne jams (I love the pomegranate one) that go really well on one of those fresh Dutch rolls with Brie cheese. Again, drink with a glass of that Cab and have with a good Italian dry salami. Oh my goodness. Safeway, you are taking my breath away. ~Fresh salsa or Pico de Gallo added to already ripe avocados ($1 each on sale) and a squeeze of lemon for fresh Guacamole. Need I say more? Oh yes. ~Even my favorite chocolate chips are local. Safeway sells Guittard chocolate chips, the only brand I use for my oatmeal surprise cookies. Did you know Guittard makes their chocolate in Burlingame? I just found that out! No wonder the air is scented with fresh baked chocolate chip cookies near the BART. I never encountered a train station that smelled so good. 'Nuf said. Because of you Safeway, the chill is taken off a Friday night. I know you wanted to keep me in your long lines but I am heading home to my homemade apple cider and Rum, a plate of antipasto, a warm baked bread, an episode of Game of Thrones and a crackling hot fire. This girl is curling up and going solo Safeway, but thank you for your interest. I promise I will be back though. I promise, I will. read more

Absolutely the worst Safeway Deli Ever they SUCK employees are lost and untrained don't even know the difference between ham and turkey thank god for AMAZON time to order online and it's not a one time experience it's every time read more

They treat like their Starbucks staff and the Starbucks current department manager like trash!! I am a regular to this Safeway/ Starbucks and my friends/ family have noticed this too. Dorothy and Alloy will never compare to Angelica, the prior store manager! Abby, the Starbucks district manager is the best and sweetest girl we have ever seen! I speak for myself and many others who went to find her while she was gone for 3 weeks! Best coffee we have ever had! She provides EXCELLENT service, management priorities, and beverages to everyone. If she gets pushed out by these horrible "bosses", you better believe sales will go down!! What they tried to replace her with made us sick! Me and MANY others REFUSED to go back! I can NOT imagine how she must feel, with this kind of treatment. Snakes in the grass! Even overhearing the "managers" talk trash while I was in the store was up mostly unprofessional. Treat your employees, and most importantly, department managers better!! If not, get out of our local stores!! read more

This Safeway is Ghetto funk. It's dirty, crowded, employees smoke outside in the parking lot like high school, and the employees are mostly smug. The isles are crowded and have displays crowd you even further.. The turkey meat was past the expiration date as was the canned veggies.....really. They put some items on the top shelf and I am 5'4 and cannot reach, I look around for someone taller to get it down. Not very customer friendly! read more

I'm bias...it's the closest Safeway to my house. The staff is always friendly and helpful. They always have what I want. And it's incredibly faster to get Starbucks here than across the way!! read more

The morning workers are always so pleasant! I especially enjoy the produce workers, their always laughing and joking. Some days are not as good as others, for the most part always a very fabulous experience!!! read more

The deli department is horrible! They always have more then enough people working behind the counter but they never seem available to help and when they do they are untrained, rude and act like you are an inconvenience. I went and got a deli sandwich today, there were at least 4 people waiting behind me and a man working behind the counter doing everything he could to not help anyone waiting. When he finally helped me he seemed upset and inconvenienced. He was throwing bread up against the wall and throwing other food items around. When he wrapped my sandwich it was falling out and wasn't fully enclosed. When I said something about it he shrugged his shoulders, shook his dead and gave me a dirty look. Everyone in line was shocked and shook their heads. He was a dark hair man, early thirties and always wears a golf style driver hat. I am a local and come here and shop here regularly. This deli needs to be re-trained and set to higher standards then what they're shooting for now. read more

I have meant to write a review for months. This Safeway has shopping carts in terrible condition and terribly SLOW checkers. I avoid a lot of checker lines because they are so slow. On my last visit the checker studied each item before scanning it. Today, I waited an extra four minutes in line while the checker STOPPED checking to reenact an accident she had in high school and describe her injury in detail to the customer in front of me. Are you kidding me? When I go to the store, I want to get my groceries and go home. What's wrong with the checkers, and does Safeway not monitor checking speeds? I wish this store would focus on prompt customer service. Unfortunately, there are limited grocery options on the coast and I can't help but think it's the only reason this store gets away with substandard service. read more

This review is for the bakery department. They gave us the wrong cake on my sons birthday. Totally misleading people on the pucture and actual day. I could have gotten somewhere else. Its just a regular plain white cake. Instead of a nice blue marvel cake. read more

I had the worst experience yesterday in the deli department . I have been shopping at this Safeway for over 16years and I have never been disappointed until yesterday. I not only waited for a deli clerk the manager was standing right in front of me and made eye contact several times finally got helped got my lunch meat then decided I really wanted a sandwich so I went to the other side of the deli . To only continue to hear the manager lecture her staff. I was so uncomfortable. Then another customer is trying to get deli meat too totally ignored. I couldn't take it so I went over and said stop yelling at your employees and help the customers . Well the manager told me to get my facts straight and was pointing her finger in my face and said she would love to come to my job . I was done . Way to manage never going back as long as Shannon is working at this Safeway she is not management material I left feeling unsafe. read more

Watch the register! Almost every time I come in here (which is out of desperation, since the store is such a rip off) I am overcharged. I have to tell the clerk, or, if I don't notice the overcharge until I leave the (always) long "Express" line, I have to find a manager. Furthermore, the few gluten free items they carry are poor quality and over priced. If you want to spend lots of money on groceries, go to Whole Paycheck or New Leaf; at least they offer quality products for about the same price! read more

My criticism is directed at the deli. I usually have a long wait and I ALWAYS ask for one pound of whatever I want and hold up one finger and then receive half pound! But it is well stocked and could be an asset to the store. read more

Worst customer service esp Spanish. They cannot deal with complaints, worse they cant understand it. Attitude gone down, most of them dont have respect.. Where are the old school locals we need at work?.. read more