A good reliable Safeway. The whines below are justified, in that, long lines with few cashiers is a constant. Otherwise, a well stocked local market. read more

This one star isnt for the store but for the manager Deanna. The staff is so amazing the deli ,the meat dept and the seafood counter! Great people Great service and Great product. Working in retail is hard. But its a personal choice to work in this environment. Being in management should be setting an example for other employees. However Ive seen this woman with a permanent frown and a bad attitude. Its uncomfortable as a customer to be around someone who is obviously unhappy with her job. Dont spread this toxic attitude and be helpful to everyone . Perhaps another place of employment be a good choice moving forward. No one wants to be stuck in a job one hates. read more

Went in to buy flowers and notice one did not have a price. Although the florist was closed Darlene was passing by and asked if I needed help. She also assisted me in ringing up my flowers which I thought was super thoughtful. Your customer service was spot on and Safeway is lucky to have an amazing manager!! Thank you for making my day!! read more

To the Chinese guy that work in the deli department. Fix your attitude!!! My husband wanted to order a sandwich and was still thinking what he wanted. The guy came up and asked "What do you guys want?" As my husband asked what kind of bread do you have? Instead of saying what they have. He slapped the sign where they had different varieties of bread and gave us a fucked up look. To keep my story short. That guy needs a slap with the attitude he gave us. Customer service would be a zero stars for this place everyone looks grumpy read more

Sad to see their ratings going down. I have always liked thIs Safeway. Low key. Friendly employees. Self checkout. Lots of deli specials in the evening. Decent wine selection. read more

Safeway - Dinner at home, courtesy of Safeway. - Grocery Near Me - Honolulu, Hawaii

I seriously hate coming to this Safeway! Even though I only live a couple minutes away, I avoid this store at all costs. I can deal with the empty shelves & it being outdated but, what I can't handle are the unhelpful managers & cashiers that I encounter in the morning...they seriously lack any customer service skills whatsoever. Especially Lannette. Her nasty attitude is so uncalled for. read more

I don't know if it's because of the times that I go, or that I don't go here often, but I don't feel like it's ever that busy in this Safeway. The parking on the other hand can be ridiculously full, but I'm sure it's because of the surrounding shops. I got there maybe around 10:30AM, and honestly was expecting there to be more selection for lunch by this time. It's a little early, and I could hear the fryer in the back, but the deli section had very little fried items out. I love Safeway fried chicken, and there was a bag of chicken already ready to go, but looking at the hot plates there were only few items out. I haven't been to this Safeway in a long time, and I thought that all Safeway's had a bakery. This Safeway has a bakery items section, but not an actual bakery. I did not ask if the deli is same with the bakery, so I could be wrong. I came here for ready made cakes (last minute decision for a small birthday cake), but it was a very small selection, and not what I was expecting. A lot of pies, muffins, some bundt cakes, and cookies. Glad that I could actually find a 1 layer boston cream fudge cake. Did a self check out that had no line, and super easy. read more

This place blows. You would figure with all the apartments in the area they would be better stocked. I don't know why I waste my time coming here, I usually can't find more than half my shopping list and the only open check out lines are the self service ones. I might as well just suck it up and deal with the traffic to get to times or food land read more

I can understand people need breaks, staffing issues pop up, but no sign indicating anything. It shouldn't take 10 minutes (probably more, cuz I gave up) just to get poké. read more

Safeway Salt Lake needs to do better. You should list all items on sale. For example, i started looking for your $4.99 Fresh Atlantic Salmon Portion, the clipped coupon is good until 3/28/23. I come in before work and you hardly have any salmon out and I can't tell which one is on sale. I come back on my lunch hour and pick a Fresh Salmon 7 oz. which the clipped coupon states and go pay. I ended up baying 6.99 instead of $4.99, no time to speak with someone for clarification. Managment please post which items are on sale! You have nothing posted in the fish section. I believe this practive is a ploy! We can't prove what is going on with the clipped coupon via the app and nothing listed in the fish area to help with clarification Safeway use to be VERY good but going downhill. Do something, your prices going up and service going down. read more

I always do my shopping on Fridays!! I love $5 Fridays. Although this location is more convenient for me I prefer the Pearl City Safeway. The $5 Friday items here is not always stocked. The grapes were on sale last week and they only had 4 containers of grapes. My shopping is usually done first thing in the morning. I'm surprised when it's very little stock when I go first thing in the morning. Other Safeways have mound of the sale items. The last two times I went I had to get prices fixed the customer service lady was not the friendliest. They only take out a few trays of the $5 Friday meat s at a time. It's usually not stocked and I have have to request a pack of meat!! read more

Brah their bakery items taste like ass, how come. I bought the German chocolate cake. Dat ting taste more German den chocolate. Unreal lol read more

Safeway - German chocolate cake or sumting like dat - Grocery Near Me - Honolulu, Hawaii

My son and I sustained very minor injuries in the store (our fault) and the staff (Davelyn) and manager on shift ran over right away to help clean us up. They checked on my son multiple times and even bandaged his small cuts. I really appreciate them going above and beyond to care for us. They did not once make us feel bad about making a mess. The incident happened on 2/14 around 8 pm. Just wanted to give a big thank you to the amazing staff on shift for their superb customer service. read more

I made an account to write this review just so that people that go here know what to expect. 08/01/21 @ 10 -10:30am. I went in to get a money order, should be simple, right? I asked the male worker running self checkout if he could call someone to help me at customer service. He said he would call someone, so I waited. No one came. I heard him calling for someone, again no one came. Two or three minutes passed, another male worker came by to ask if I had been helped and I told him no, he left to go find someone. A few more minutes passed and this old, tall, Asian man dressed in normal clothing and no ID badge that I could see came up with the meanest look on his face as if I was bothering him, later found out he was a manager....yikes. He left to go call the male worker working at self checkout to help me. Why couldn't he help me? Was him helping me below him or something? Pfft. The male worker who came to help me was very nice and kept apologizing for the long wait but it really wasn't his fault. As I was leaving, I saw that same manager just standing around watching random shoppers...it was weird. read more

Very piss poor customer service. No greeting from the cashier at check out and no thank you at the end after your purchase. Later in the day, I found out from my receipt that I was overcharged and should've have been charged the sale price. I called Safeway Salt Lake location multiple times but no one picked up the phone. Instead, I had to return to Safeway (Salt Lake) to explain the price error made on my credit card purchase. I showed my receipt, showed the price sticker I retained from the item I bought, and shows snap picture from my phone as proof that I was overcharged. The cashier had to help me on crediting me back the amount back since customer service was not available at night. Again, no apology received from another cashier. read more

Safeway - Ahi Poke Bowl over white rice $5.00 with Safeway club card on Friday - Grocery Near Me - Honolulu, Hawaii

Not much to say here. Just had a quick visit for a couple of groceries I needed. Store was clean and I didn't have to wait in line long.

I was looking at the half off items in the back of the store I got crayons for 0.39 it had an orange coupon in the front I found a great deal read more

I would like to give a round of applause to your employee (Davelyn) for her outstanding customer service. She always has a smile on her face and is always willing to go out of her way to help me find any items I need and can't find. I came in this store several times in the mornings and evenings to find items that I couldn't previously find and she never fails to ask if I needed help even if she just asked me. Tonight 02/17/2023 around noon I had come into the store and was having some trouble with the online coupon. She was kind enough to help me find the coupons and teach me for future use which I truly appreciate the help. read more

On many occasions I have witnessed this one cashier treat customers with no respect. He needs to learn that his job is to SERVICE and he is not doing us a favor by ringing up our purchases. This guy is always so rude I almost lost it. Imagine he asked if your buying a bag and you say yes because you forgot to bring one. Then you tell him you'll help out and bag your own groceries because the last time- he just shoved everything into the bag with no care at all I had to re bag the groceries. So you help yourself to a bag cause he sure wasn't making any effort to give you one that you just paid for- and he doesn't push your items to you as he rings it in. After he is done ringing in your items-He doesn't make eye contact and doesn't even tell you the amount you owe. Instead he just stares into the air. He just stands there, doesn't assist you, takes your money and not one thank you. First of all- just because we BUY a bag after spending money at Safeway doesn't mean you are doing us a favor. And- if the customer is helping by bagging their own stuff WE are doing you a favor! You should be thankful before you lose your job and have to carry your own bags because you could be homeless. Start being grateful that you have this opportunity to be an outstanding employee of service to your customers. And if you are angry with the world or life has dealt you some hard cards- know that it's only bad when you give in to it. Always choose JOY and you will find doing for others and going beyond the call of duty will only bring you amazing karma. I'm sure I am speaking for many loyal customers of Safeway. Very loyal customer. read more

Yelp 365 Challenge #106/365 I was designated to buy the dessert for a farewell party at our office. I complained I didn't want to buy cake because hardly anyone eats the cake or volunteers to take the remaining. So, my co-worker suggested cupcakes. I drove down to Safeway since it is the nearest supermarket that has a bakery section. Located the bakery section and noticed the $25 pretty cakes with leis but bypassed it when I noticed brownies with cute flower decorations on it that was right next to the cupcakes. Yep, one tray of the brownies with pretty flowers and a tray of cupcakes. Register #1 was open with only one person before me (YES), which the cashier was busy talking to him. She was friendly enough with me until...she tipped the brownie tray with the pretty flowers, laughed and looked at me unapologetically. "Did you want to exchange it?" I gave her a deadpan stare, "That was the LAST one" "Oh sorry" she laughed and asked if I still wanted it. For the life of me, I don't know why but I chose to keep it. After all, it will be eaten by hungry people that probably didn't contribute to the potluck. With the overall dismal looking of the store that has a crampy, overcrowding musty feel to it--my tolerance for poor customer service went into the negatives. She inquired if I needed help to my car. Yeah right...like I want another Safeway Staff to tip it upside down! Service: BLAH Appearance: POOR Recommend: Only on extreme emergencies read more

If you would like to know what horrible customer service is, go to this Safeway. I only go to this location because it's closest to my house but I dread it every time. The people who work this location absolutely do not care about what the store looks like or how they treat their customers. They only ever have a couple lanes open right at peak time. Once made the mistake of trying to interact with an employee and asked why they don't open up more lanes. The guy said, "a bunch of people went on break." No apology, no nothing. Today, the kid at the register did not say ONE SINGLE WORD to any customer he checked out. Not a hello, not a total price, not a good bye, barely any eye contact. I know he speaks since he said something to his coworker. Seriously, consistently the worst service I have ever seen. I have too many horror stories to share in one review. read more

Safeway - It's 6pm on a weekday, why won't you open more than 3 registers? - Grocery Near Me - Honolulu, Hawaii

Daniel at the Deli was phenomenal !! Made the best chicken artichoke / TBA sandwiches ! He was so kind, personable and funny. Really brought a smile to our faces (behind a mask of course). Times are dull right now but a kind face and tasty creations make for a great experience! Thank you Daniel ! read more

I normally shop at Safeway stores for most of my groceries because they're conveniently located, clean, and well-organized. They normally have fresh items, helpful staff and their stock is rotated properly. Unfortunately, this location misses the mark on cleanliness, helpfulness and inventory management. It's unfortunate that this site is so run down because it's located in a middle-class neighborhood which deserves better. read more

Went in today (Valentine's Day) and it just seemed like EVERY EMPLOYEE was miserable and didn't want to be there. There were no smiles, no asking if I found everything I needed, no "have a good day". Granted the lines were long but that doesn't mean that employees are right in their shitty attitudes. Everyone down to the manager who came to change out our cashiers drawer in the middle of a long line. No "sorry we will be right with you" nothing! Very bad experience read more

No customer service at all at this location's Signature Cafe... Lady sees us waiting at the counter, but no response. She just keeps doing her thing in the window. When we realize there's a sign-up for the chicken after waiting FOREVER, we're told that one of our orders would not make the current batch that's cooking now and we'd have to wait even longer for the next batch because there was another lady who put in six orders right before us! Lady looked tired and grumpy. Order CANCELLED! Not worth the $5.00 today. read more

If there's one thing that absolutely love doing its leaving positive reviews. Especially when its clear that your business provides consumers with excellent customer service. This isn't one of those times. Today is Jan 14th, 2021 @ 2:54pm To the man and woman at the self checkout, you both definitely need training. I dont care how long you've been working there, you need serious help. I was here an hour ago getting a few things while I do laundry next door. Im ringing my items and notice its not picking up the 50% off red tag prices. The lady scolds me. She said "you're supposed to let us ring these up". I apologize. She knew she was being rude because of my silence. The man, im assuming he is the manager on duty saw me. He saw that I was having a hard time and ignored me. He let's that lady help me. Any good manager would have stepped in and helped. But you, you walked past but I watched you, you saw me having a hard time. This lady even gave you the look and you giggled, acknowledging that you wanted her to do it for me. Anyway, just because I'm wearing my "laundromat clothes" and I have a tita bun doesn't mean I'm stupid. So I did my thing and decided to run back in just a few minutes ago to get ice cream. Again, these 2 are there at the self checkout. NO SMILES, NO ALOHA, NO CUSTOMER SERVICE... I hope corporate reads these reviews because it looks like I'm not the only customer who notices that you need to retrain your staff!!!! I do want to mention that there was a super nice lady, she is always at the register closest to the flowers. She is a rock star! Always happy to help, always smiling, so much Aloha! Twice in one day, poor customer service. Thats why I felt compelled to Yelp. Maybe the next time I come in you will be nicer, more professional, kind and courteous. I will only shop here if I absolutely need too! read more

This Safeway is conveniently located in Salt Lake Shopping Center. With the military housing being right next door, you'd think there'd be more military patrons, but I guess they all go to the commissary anyways. It's in the same center as longs, McDonald's and a few other small take out places and restaurants. This is pretty much your typical Safeway, except for a few exceptions. I don't like the few safeways that have one door with a guard (I'm thinking of Pali Safeway too). It's awkward and inconvenient, but I guess they have reason to believe the patrons in this area shoplift as the one door makes it harder to shoplift. I'm not convinced. The cashiers here are the grumpiest. I've never seen so many employees smoking outside the store as I have seen here. They're all kinda older and not very welcoming. Parking is usually pretty empty and you can get your shopping done at longs while you're here too. I just prefer other, more brightly lit, newly renovated, welcoming, trusting Safeways. read more

'The Grocery Store That Time Forgot' or by its more official name, the Salt Lake Safeway is really run-down, dingy, and neglected. In a side-by-side comparison with Safeway's Kapahulu location, one would likely have a hard time believing they were both part of the same chain. The workers at the Salt Lake Safeway are friendly and helpful enough. It must be tough for them to keep a positive attitude while working in such a facility. However, I would be amiss if I did not sing the praises of the Safeway Deli. They make awesome sandwiches; this location included. My favorite is called 'The Pub'. I have them add artichoke hearts to it, and the result is as fine a sandwich as you can buy anywhere at any price. Not bad for $5.49! read more

Safeway - Safeway's Deli - Grocery Near Me - Honolulu, Hawaii

I am a customer at this Safeway purely for convenience reasons as I live in the Salt Lake area. I mainly come here to use the atm (thanks to Soons which takes Cash Only) OR to buy items from the bakery. The bakery section has a decent selection of baked goods ranging from cupcakes, doughnuts, cakes, pies, and scones. And my need for some baked goods to consume on my break tomorrow led me to visit this location earlier this afternoon. I thought I would be in and out in no time since I knew what I wanted and where it was located, so I didn't have to search up and down the aisles. I was greatly mistaken. It seemed like I was in the store for an eternity as the checkout lines moved very slowly, at what seemed like a tortoise-like speed. But I digress, the back log of customer traffic was quite overwhelming so I expected another register(s) to open up in addition to the 2 the were currently open. No such luck as that never happened, so I then had to wait patiently in line with all of the other impatient customers. On a more positive note: I've always found the staff and cashiers at this location to be mostly friendly and helpful. Bottom Line: I hope I don't experience future visits like the one I had today. I think it's purely common sense to open more registers if there is a need. read more

This is for the deli, I wanted a mixed chicken and they told me no because they only had breast and wings. I asked how are we gonna handle this trying to give a opportunity to at least offer something similar and for the same price. Nope told me to buy a combo which is a 2 price and 1 or 2 sides for $9 mind u the mix is like $11 or $12 for a 8 price. It's 11:21 am almost lunch time, why is there not enough chicken anyways read more

If I could give this Safeway negative stars, negative 10. The worst and most expensive Safeway in America. Every time I go here, doesn't matter what day or time, long lines and two cashiers. It's ridiculous. You would think the manager would get on a line to help. Never have seen more than two lines open and the self checkout is closed. Manager, don't reply and tell me you are sorry about my experience, fix the problem!!! read more

It's Safeway not the Ritz. Great parking below the store and friendly staff. Seems they had someone picking up the carts and keeping the parking area nice. read more

This Safeway is located within the Salt Lake Shopping Center is one of those that are a hit or miss when it comes to efficiency of service and item availability. The most recent experience that I found surprising and unacceptable customer service was when our cashier was multitasking with texting on her phone and ringing us up. Ummm...could you please put your phone down and pay attention to your customers? I didn't realize it was okay to be on your phone, make little to no eye contact with your customers, and not even say a simple "hi" or "thank you." That is one of the many reasons why my family and I ONLY come here on Friday's when they have their $5 specials. I honestly don't recommend coming here unless you absolutely need to or if Sack 'n Save down the road doesn't have what you're needing. read more

I don't care too much for this particular branch of Safeway. I would much rather shop at their Kapahulu, Manoa, or Hawaii Kai branches, which are much cleaner and spacious with way more selections of practically everything. I shopped at both this and their Kapahulu location today and there is no comparison. The Kapahulu branch wins hands down. Food: ** Service: ** Ambiance: ** Value: *** read more

They were so kind the manager I think her name is Lucy and Mele. I wasnt feeling well and they helped me without me asking. I hope only good comes to them and their families aloha read more

Kevin the night manager is very very RUDE!!!! I've been doing my shopping at Salt Lake Safeway for over 9 years. I get everything from groceries to the florist. Ever year I go there to get my daughter's balloons. This would be the 9th year. Since my daughter is always with me I have to go when she's in bed. When I get there one of the workers couldn't find the book that has all of the balloons. There is more than what they display on the wall. The worker told me it's okay it look and just pick what I want. As I was looking "KEVIN" was yelling at me for looking through the balloon cabinet's. He had no right to come at me like that and approach me in the way he did... I told him I'm just looking for what I want. I also I told him he is making like I'm going to steal the balloons. I just wanted balloons for my daughters birthday. Wanted to surprise her in the morning. Because of his RUDENESS for yelling at me. I will no longer giving Salt Lake Safeway my service. So sad KEVIN couldn't understand and jumped into action like I was criminal! Instead of yelling at me... there is a BETTER WAY to approach a customer!!!! read more

It says on website and yelp open 24/7 it is a big lie I went to it at 11:30 for some late night shopping for tomorrow but nope not open If your website says its open 24/7 it better dam be this is going on the facebook Updated 6/4/17 this was written on a non holiday what I didn't say earlier is I acoustically walked up to 2 of not blocked door clearly marked in and it didn't open the other was don't enter and I tried that door as well so yah. Also left out earlier was there was 5 others that did the same thing as me. I read your response both of them and yah those are all good reasons and taken in considerations of both. But I have worked at a shopping place in the past and know what happens at night and also shop at a mother 24/7 shop and taken note on how they operate although its not the same shop its they both do similar late night things I even went back to this Safeway location to see what they do and it seemed like normal busines to me so I know what I'm talking about and know what I seen and also know what doors to go in and out so yah lol. I'm updating this because of a response to it read more

Safeway - 2 employees walked in talking about something and locking the door behind them - Grocery Near Me - Honolulu, Hawaii

They rather talk amongst themselves then help customers!!! Unfortunately I have to come here cause I live down the street. Service is the worst here read more

Soon as I get in with my dog a service dog an assistant Manager ( Paula/ Assistant Manager) greeted my with a question of what type of service dog do I have with tune in her voice, I ve been shopping un Safeway for years .shame on you guys ! She should be fired the way she approached me , WOW.... WILL NEVER SHOP YHERE ANYMORE. read more

Prepare for VERY long wait in line if you go to the Kapolei Safeway, they have too few cashiers. Go to the Ewa Beach Safeway instead, with lots of cashiers and better selections read more