I cringe writing this review since I don't like having to put negativity out there about a store. However, this store is very aggressive with seeking donations for their many charity events. I don't have a problem with giving, but there was a time we gave at the checkout counter, then when my husband and I left the store there was another girl at the door with a "bucket" collecting for the same charity. Before I could mention that we gave at the checkout counter, she was so sassy and said, "Oh, God bless you too, yah!!!" I immediately realized she was referring to me and my husband and I called the manager for the store from my cell phone outside the door. Things have been better since that incident. For example, the deli workers and fish area workers are amazing. They always greet you and ask if you would like to sample items. I still shop here, so the bad eggs are outdone by the good people they have working here:) read more

This Safeway carries a lot of different products, good reasonable prices and the cashiers they do have are friendly and helpful. The problem is they don't have nearly enough of them working. Every Safeway I've ever been to has almost every lane in operation. At this one? I've rarely seen more than two. For them to open three, the lines have to be halfway to the back of the store. In a neighborhood where there are so many families with spouses, students, etc, I can't believe they would not be able to hire a few more cashiers. It can't possibly be a question of business; I see lots of customers there every time I go in. Not sure if this is a franchise decision or from corporation HQ, but whoever is responsible for this skeleton staff needs to put some meat on its bones. read more

I only come to this safeway because its close to my house. Customer sevice-SUCKS!!!!! Parking is a pain, they always have long lines because they only have 2 or 3(hardly ever) cashiers. This one girl she has a wondering eye. shes that best customer service i have expierenced there. This safeway sucks so bad that it makes me to want to travel 10 mins to the one in pearl city. read more

Two stars for convenience for me. A few minutes away from my place if I ever need to pick something up. But the check out lines... ridonkulous... You would think they would open up another line or two if there is a line going down into the aisles for checkout.. you would think. That's my only real complaint. Everything else about this Safeway is fine for me. Never hard to find parking and there is are a lot of shops in the complex to check out too. read more

Rude cashier. Service is horrible. Feel like talking to robots. Maybe they should switch to self service.

Safeway is a good option to choose if you live near one. I have one right around the corner and I always end up here if I forget something from Whole Foods or the commissary, which is pretty convenient. Safeway is very much on the expensive side but they have a good selection of items and the layout is great too. read more

As a brand, Safeway has a terrible reputation for being slow at the cash register and overpriced in the aisles here in Honolulu. This particular Safeway is no exception. The staff tries real hard, and the store is always very clean and well-stocked, even at unusual hours. The deli is delicious, and the folks working there follow safety guidelines and show their aloha. Alas, their individual efforts cannot overcome the chain's systemic problems. There are always too few folks working the register, and the canned or dry goods prices cannot compete with Target just a little ways down the road. Honestly, if this place wasn't conveniently down the street from me, and the staff weren't such nice people, I'd never come here. read more

Safeway has its issues, i.e. empty shelves and lack of staff at check-out creating long lines and waits, but I have to compliment the Best Foods potato salad and fresh tofu salad from their deli - ONO! Tasty and fresh and a very pleasant surprise for last-minute pick-up! Good job, Deli! read more

I frequent this safeway because it's near home, usually no problems getting what I need and always lots of parking! But tonight and few days before I've had very poor customer services! Went to the deli to get a couple sandwiches for the wife and I and I really felt by the attitude I was getting from the lady behind the counter was like I was bugging her!! The time before that I was shopping and went into the produce section and I was about to go down an isle toward the back near the lettuce and mushrooms, etc, against the back and here comes a safeway employee with his cart to restock stuff and I know he sees me and stops right in front my wagon with his cart blocking the entire isle. Making me have to back out of the isle, said excuse me and I was just ignored so I was pissed and just left the store! Employees here need training in customer services! read more

It's a shame Safeway Salt Lake is pretty much our only option for groceries unless we head up to Stadium side. This location's deli is worth 4 stars, but rest of the store, is worth 1. Pricing is a huge deal for me. Now I do understand Safeway is a national chain, but you'd figure that they would use their buying power to sell products at a better price. Nope, they are ridiculously overpriced still. Lines oh lines. Every time I have been to this location, there has been only 1 lane open. Why is this? I've actually waited 15 minutes in line once just to buy soup for dinner from the deli. There were about 7 of us waiting in line. Don't even get me started on selection. I was looking for Sambazon acai juice one night and they don't even carry it. Every single super market here in the island besides this one carries it. Their selection is pretty low for a super market. Their meat section especially is very small too. Most likely, you won't find a particular cut of meat for the night. The only redeeming quality of this place is the deli. Their food is great and the people working there are notches above their fellow employees around the store. read more

I love this store. They always seem to have everyhting I am looking for. They have Acqua Panna water. That is a big plus. It is about $5 for a six-pack but I think that is a bargain. Most of the time you will pay over $2 for on bottle. Since I am a single guy and usually don't prepare food at home, I resort to the frozen food section. They have some of the best stuff. No, I am not talking about Hot Pockets and the such, I am talking about very good quality stuff like Discover Cuisine. Sure it is expensive, but worth every penny based on the flavor. Another good thing is they always have a good selection of fresh mint. Usually it is hard to come by, at other stores, but each time I come here it is there and always fresh. I use it mostly for my mojitos. The wine selection is great. Just about everything you can find from cheap Boone's to Veuve Clicquet Champagne! The beer selection is decent. This store is not really super big, but I find just about everything I need here. It is a little more than some other places, but usually the store is not that busy. Oh, they always ask for a donation to some type of cancer. I guess that is some program they are doing. It is a good idea. read more

No stars to rate for this store there customer service booth clerk is Terrible walked away when we wasn't done speaking to her no name at all plus the Store Manager herself no name tag at all she also walked away when we wasn't done asking questions so this store is so unprofessional to customer service plus no class on how they speak to customers.. never will I ever go back to this store at all. read more

Not busy but the lines are always long because they usually have only 1 or 2 registers open. Lots of parking anytime of the day. Helpful staff that is willing to carry your bags to your car. Look for sales and get a safeway card ro get the discounts read more

Safeway - Ice cream on sale - Grocery Near Me - Honolulu, Hawaii

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I come here mainly for last min things- and the deli! The agave chicken salad is amazing as is the fruit and cabbage salad- the samosas are great -- hubby doesn't care for them but I do! It's great for quick items ! The bakery items are delicious!! I stay away from the donuts just cuz I saw a fly or two flying around in there:( but the prepackaged stuff is good to go! I really give this place four stars mainly for the deli items!!! YUMMY!!! read more

They should upgrade this store. It's in a good location, so why not? Please open more check out stations when needed! Every time I come here, only 1 or 2 are open even if the lines are so long. Doesn't make sense. Sometimes they lack items I'm looking for; therefore, I tend to just head to sack n save instead. It would also be nice if this store had a Starbucks like the other locations. read more

Just for u folks out there who remembers to bring their own reusable bags....just be aware u may have to pack up your groceries now. This happened twice. I mean honestly I really didn't have much n there was a small line but ever since the plastic bag fees has issued I've had bag items by myself. I may as well go thru the self check out line if they have one. read more

Love this store, everyone so friendly,clean store.Produce is fresh, and flowers are beautiful arranged read more

Safeway - Beautiful flowers - Grocery Near Me - Honolulu, Hawaii

This review does not reflect the quality, variety and availability of the groceries provided here. I'm sure they're fine. I'm sure the prices are okay as well. I am not writing about these key factors for one reason. Every time I go to this store, there is a line spilling into the aisles. For some reason there is only ever two registers open. The cashiers don't have any sense of urgency, management is either not present or does not care, and you wait, and wait, in line. Tonight I wanted to get one item - cilantro. I walked in, saw the line out in the aisles and walkways, and walked right out. This Safeway location is the place for you if you enjoy waiting in lines, but not for me. I'll go over to the Longs next door, or drive over to Target or Times instead of waiting in this never ending madness of lines. read more

I've shopped at this store consistently for the past 3 years that we have lived here only because it's the closest store to my house. Recently, I began to utilize the delivery option so as to avoid this store all together--- because there are only ever 1 or 2 lines (max) open when I go and the lines are ridiculous. The whole Safeway policy of opening a line when there are 3 or more customers in queue doesn't apply here for some reason. The lines stretch down the aisles, and at no particular time of day-- it's just random, so you cannot even plan your trip accordingly. Anyway, so I recently started getting the delivery. I have never once gotten my order as it's been placed. I've ordered maybe 15 times so far. Constantly out of stock, or bringing me the wrong items (ie... I order GLUTEN FREE items... and they substitute with regular wheat based products.) Now, if I am ordering special dietary items, don't you think you should either sub with another GF product, or simply not include it? Why bring me something that I cannot use that I now have to pay for? I also never get half my stuff. It's always "out of stock". So why not tell me that online? Why have me order it just to expect it and then get nothing? One time, the delivery driver was running late and never even gave me HALF my groceries.. I paid for them. He marked them as delivered, but when I doubled checked my order sheet as to what I got--- I got screwed out of like 4 or 5 bags of groceries. Not okay. Also, they're nearly always late. My order was due to be delivered today between 8 and 9am. Here I am at 9:30 on hold trying to get customer service to pick up their phone so I can see when (or if!) my order will get delivered today. Ridiculous. I am paying extra on all items for the delivery service (don't think I don't notice your higher prices online, Safeway) and also paying a delivery and service fee... only to be left in a lurch. Whiskey Tango Foxtrot. I am only glad I won't have to use this store for much longer as we are moving back to the mainland--- where they know how to stock items, open registers, people bag their own groceries, and delivery between 8 and 9 means delivery between 8 and 9. read more

Now that I live in Salt Lake I have no choice but to come here, besides SacknSave that's further down the road. I feel this Safeway needs an upgrade BIG time! I feel everything here is old & not that fresh. The store feels so compact all around. One day I was craving for some Starbucks ice cream, came here in a hunt for some & guess what they didn't even carry it. I was disappointed! If you want a variety of ice cream don't come here, they don't have much. 3 stars because it's my go to favorite grocery store (Pali or Beretania). Love their deals especially! read more

This Safeway seems to be out of product a lot and don't restock for a long time. The also have long lines and wait time to check out due to the lack of cashiers. Also there are no self-check out stations like a lot of the other Safeways. On a positive note, there is Red Box, BOH ATM machine. read more

Update. This place is near our home in Moanalua and we just have to come here sometimes. My boyfriend comes more often then I do and he's always happy. Have to update because well, it can't be that bad if I keep coming back right?? The lines here always seem a bit long. The interior isn't as nice as Kapahulu, though that one is brand new and has self check out. I'll be happy when they remodel this one! The parking lot of this one can get slammed. Sometimes we go to Sack and Save which is the larger and less congested Salt Lake option. read more

I must say this place gets all 5 stars. I came to this place after midnight in the need of help of getting balloons blow up for a promotion that started at 11am for an arch. The young lady that assist me with open arms and said I can make sure you have them. I was so glad because most people would have said come back at 8a.m. But she didn't do that. She provided great service and made sure all 70 balloons were done. read more

Like waiting in line? 6:30 AM on a Saturday - line of ten people. I ask if they notice there are 10 people waiting in line to hand them hard earned dollars...was told there are no other cashiers. I put my stuff down and walk. This has happened multiple times. Where's the customer service? Why should I wait excessive amounts of time to hand them money? Want my money? be quick about it. I've noticed people here don't complain when they should, if they did the quality of service would improve . ALL the Poke is way too salty. read more

Incompetence at its finest. Miscommunication/misinformation at it best. I called to order a fruit basket and customer service said the floral dept personnel was on lunch. She took my information and said I would be receiving a call after that person finishes her lunch. After a 2 1/2 hour lunch, no call so I called back and was informed that they DO NOT make fruit baskets! read more

if you wana ruin your day GO TO Customer service and look for KAMEhiolanie,oh boy! horrible not suit for her to stationed at that counter,..no patient at all and rolling eyes too while helping customers! BAD CUSTOMER SERVICE! zero star! read more

Worst customer service ever! I normally shop at Target or Commissary for groceries. But because I had to pick up my prescription medicine at Longs, and Safeway is right there, I just decided to go against my conscious and come here for literally 3 things. Of course as I was going to check-out, there were only 4 cash registers opened on a Sunday evening around 6pm. You would figure, if there are long lines, then they would open up another one. But instead, they were closing up one of the 4 registers. So I just chose to stand in one of the other 3 lines. Lucky me, I chose the wrong line. The line was moving so slow too. But as I got closer to the front, the worker then tells us all his line is now closed. You can imagine how pissed off everyone was. Without telling us he was moving to another cash register or at least directing those who were at the front of the line or something. But everyone in that line had to move to the back of the other long lines. And lucky me again, that second line I moved to, the worker later then told us she too was closing down her cash register! Yup, that's when a bunch of customers, including myself, started to get out of line and start putting back our stuff so we could leave. Talk about a waste of time! I left the store empty-handed and pissed off! I ended up driving to Target and I'm so glad I did because the groceries at Target are sooo much cheaper than Safeway. Everything I needed was at least a dollar to two dollars cheaper at Target than it was at Safeway. read more

This store is better than most Safeway's. really clean, nice and good customer service. you just got walk in and ask for help if you need. don't ask dumb question cause that's when they would give you a weird look!!! but the bakery person is really on it! she always keeps things full and always assist me when I look lost. she always wears a flower in her ear and is good with knowing where things are. she also helped me with cereal and coffee also won ton wraps. she's awesome! The store manager is awesome chol ! very helpful read more

More like a 2.5 because its ok for a safeway but the check out lines suck! Everytime i go there are only like 2 check out lines filled with people and when i'm only buying a few things i still have to wait forever in the 10 items or less line! ah Seriously they should open more lines. Anyway, aside from the lines the selection of things are ok. However I do really like their donuts and bagels since its way better and cheaper than the other major grocery stores read more

A basic Safeway store with groceries, deli, bakery, etc. but not one of the "fancy" ones like the Kapahulu one. Parking is a problem at dinner time due to a number of restaurants in the strip mall. Thankfully, Longs Drugs is on the other end so at least the crowd is a little better distributed than in some other locations. read more

OMG!!! This Safeway is beyond words. First, the positives - their produce is fresh and always well stocked but I think that's because no one shops there. They have RedBox and Bankoh machine and it's close by. And there it stops. First off, having had experience both as an owner and manager of a business, your employees are yur first line of a customer experience. Here at Salt Lake Safeway, they make you feel like you are an inconvenience and interrupting their day. They move as if they have all day to push through the line its unbelievable. I don't know why they have an express lane. Their store always looks like the day before Thanksgiving at other stores. I used to live less than a minute away from a Safeway. Floor and shelves always stocked well and clean. Very nice employees always popping out from nowhere to ask if they can help you. Not at Salt Lake. If you cannot find it just leave. Almost always, they will tell you if you can't find it they don't carry it even if they do. Unbelievable! Their meat is okay but sometimes questionable. I almost never buy anything from their seafood counter - it may look good but I always see something dead or old or flies I get turned off. I know that this stems back to corporate. If they are not going to invest in their own store why should the employees. This is the only Safeway i know of that looks like this - it's embarrassing to say the least. Someone should take pictures and post it on the world wide web for everyone to see the condition of this store. Someone in corporate really needs to take notice. It comes from the top - I firmly believe that if you invest in your people and your business, your employees will take pride in their work - if not, get rid of them, there are a lot of people out there that would love a job and can do good work. My father always used to tell me there is always someone out there that can do your job better than you so you better always be on your toes. Safeway take notice and do something about your store!!! read more

I was shopping at Salt Lake Shopping Center location on 8/11/2011 at around 3:20pm. The customer before me has a price check issue. Three different staffs came over with different ad just to price match the ad price. I was standing in line for a good 5 minutes together with 4 more customers waiting inline. None of the staffs has a clue what to do and their body language seems very rude and annoying. And none of them want to even apologized to "us" the customers who has been patiently waiting inline to be rang up. After a good 5 minutes of wait I finally couldn't help it and ask "May I move to another line or can someone resolved the problems?" surprising all the staffs still trying to ignore me and the "line" of customers. After a while of "trying to figure it out" not only the customers in front of me left, when come to my turn o be rang up there was ABSOLUTELY NO APOLOGIZE from my cashier named Steff. This is really unacceptable service provided to people who live and shop daily in the area. Very very poor customers service! I would rather take my money and drive some where else to shop my grocery! And I shall put this on yelp.com to let others consumers to know about my experience. read more

Lack of cashiers. Always low on stock. Parking lot needs to be restriped. There's never any shopping carts. But it's my neighborhood grocery store. read more

I hate this Safeway! I don't mind the long lines. I have no complaints about lack of service. What I hate about this store is being hit-up for $$. Every time I shop here, I'm being asked to donate to one cause, or another. Not once, not twice but 3 times from the cashier line, to the front door. The first time is when I enter my phone #/Safeway card info. Second is by the cashier, "would you like to donate to such&such cause"? Third is by another employee at the exit. read more

Why advertise $5 fried chicken on Friday if you don't intend to have inventory ready to service the high demand. To make things worst and say the wait will be 30 minutes when infact is more like 1 hour. Safeway has a brand reputation but seriously need to improve inventory control at certain locations, like in Salt Lake/Moanalua neighbourhoods. read more

Went to the seafood section to try n order a poke bowl for my dad n i. Waited for 30 minutes. Dad looked around for ppl besides the cashiers to see who can help. No one in site. No manager. And a old jap guy came out and said it wasn't his section but called someone over the mic and took a extra 20 minutes until a young jap guy with glasses came out... chewing on food n gave attitude. Never coming in this section again. I was bout to jump over the counter n make my own!!! read more

Have one star because had too, would give no stars! Always long lines and only 2 cashiers. No shopping carts. When you ask for carry out service, no one is around or they cannot page because broken. Will never go there again!!! read more

You guys need to have more registers open. I dont think people appreciate waiting in line for 30 minutes. Especially when theres cold items in the cart. But yeah just a suggestion, business is key and now theres the homeless hanging around!! Think about it. Customer service is everything homies!! read more

bought a pre-made, ready to go rotisserie turkey here. warmed it up and had to question myself if it was actually turkey .. more like mystery meat covered in fat. This place is super pricey, the cashiers are just ok. One of them looked at me funny for getting a product that has to do with a woman's body. I only came here because it was very convenient from where I live but from now on I'm sticking to the Commissary after this. read more

Checkout lanes are always closed. It's the day before thanksgiving and they only have two lanes open. I just stood in the express checkout for over 20 mins. This is my local grocery store and I often order things from amazon prime to avoid going. read more