I normally love this store. I do all of my shopping here. So I decided to order a cake from the bakery for the first time for my sons birthday. I ordered it 3 days in advance and was going to pick it up the day before his birthday just in case something went wrong. Well that wasn't enough. I came to pick it up today and they never made it. She had my order but said it was never made. Then I asked if they could make it by tomorrow and she said no. Seriously?! Then I asked if I could just buy a plain cake and they can write something on it. She couldn't do that either because she didn't know how. I understand this isn't the girls fault she just happened to be covering at the time. It's just very disappointing from a store that I normally love. I definitely won't be ordering from Safeway bakery ever again. read more

Terrible customer service at deli counter. They wont aknowledge you and when you finally get someone to help you they work at a slower than employable rate. I dont know how they still have jobs or any business. 3 people couldn't handle 3 customers. Go somewhere else for a sandwich. Safeway needs to stop hiring people that dont know whats on their menu. I had to read of the ingredients for them. They only have 5 to choose from. read more

Is it that hard to do your job? Called from across town to ask when the pharmacy closed. They said 2:30. Okay. Got there at 2:20, walked in and the pharmacist rolls down the gates at 2:25. No, my clock is not off. Otherwise the car clock, watch, phone, and customer service counter clock would be off too. Absolutely disgraceful that an establishment would roll down its gates right behind the sign that says they would not be doing so for another 5 minutes. Hope the lunch was good if you couldn't wait 5 minutes for it! read more

They cannot sell any alcohol after midnight ? On a Saturday night even! I'd understand if it was in a bad neighborhood but this is in Fair Oaks. Wtf. read more

Clean, inviting, decent prices and never too busy. Sounds solid to me. I love getting sandwiches from their deli. That have a sandwich deal; buy 7 get 1 free. Can't pass that up especially because they put lots of meat on their sandwiches! Great for a quick lunch! read more

Safeway - Best sandwiches!!! - Grocery Near Me - Fair Oaks, California

I don't really even want to give the bakery department even 1 Star. O they never made my 6 years bday cake. Was picking it up on the way to his party and they acted like oh oops don't know where it is. Won't be going there again....here's the message I sent to Safeway.... On Wednesday, June 12th around 6pm I ordered a cake for my 6 year old son. The girl was a very young girl (teenager). I showed her what I wanted and she gave me a receipt. I told her I wanted it for this Sunday the 16th. While on my way to my 6year old's party on Sunday, me, my husband and 3 kids stopped by to pick up the cake at the fair oaks Safeway location. I just had a bad feeling. The woman at the bakery was walking around trying to find my cake that I ordered. She asked me what I ordered and I said a Pokémon cake. She kinda walked around and just said we can't find it. I looked at her and said," so what am I supposed to tell my 6year old son in the car about his cake?" The employee was not at all apologetic and said I can pick something on display. She then said I could wait 20 minutes or so for the cake to be made. We were on our way to my sons party and they were still waiting in the car. I asked if they could call the el dorado hills location and have them make it. The same (not concerned) employee (wish I got her name) said that they didn't have their number and were not affiliated with them. I was making a sene and so pissed. They messed up and didn't seem like they cared to fix it. Another employee called the El Dorado hills location and I could hear her talking to them. Then the original not caring employee gave me a blank paper and said to go over to the other Safeway with this and they are making a cake for free. I pointed at the cake I wanted and said,"this is what I will get?" And she said yes. Me and my family drove to el dorado hills (already late) and when I showed up I could tell the bakery department was mad at the fair oaks bakery which I totally understood. The manager Allison asked me if I brought a kit and I showed her the blank paper they gave me. The fair oaks bakery didn't give me the action figure kit and the el dorado one was out.!we were both pissed at the fair oaks bakery and I was about to have a breakdown for my son. Allison right away showed me a cake she could do with Pokémon and made it happen. I felt to bad for her. She did everything she could to make my son's day right and to fix another Safeway's mistake right. Please recognize Allison in El Dorado hills for saving the day. I will NEVER go back to fair oaks Safeway for anything! read more

Well this review is more on insta-cart and just for you. I am being charged 99.00 a year for the pleasure of insta-cart even though they charge you for using it with each order. The prices are much higher than shopping in the store and Just for you. Just for you has better offers and a much larger selection. Once you sign up for insta-cart they lock you out from shopping any other way at safeway. I tried to call them was put on hold got tired of waiting so hung up. The reason for insta-cart you can get your groceries in a couple of hours in Just for you there is a longer waiting period. So buyer beware. I will never shop at Safeway again and hopefully I'll be able to cancel my 99.00 yearly fee. read more

Don't let it's sparkling exterior fool you... Make sure you check the expiration dates on every item you purchase here; they sell expired food. I've complained twice (even showed the manager the expired yogurt) and nothing has changed. Buyers beware! read more

I have always liked this Safeway since I started shopping there and find the staff friendly and helpful especially Desiree but what has really impressed me is how well the store and staff have handled the COVID-19 pandemic. I have shopped at several other grocery stores including my local Bel Air and another Safeway but nothing matches how seriously the Madison Avenue store has taken the situation constantly cleaning after each customer, courtesy clerks outside wiping down the carts making sure there are not too many people entering the store, etc. while still providing a friendly safe place to shop. read more

Who's idea was it to change the tortilla chip recipe?! Fire immediately, rest of the staff is great.

The people that work here are super unfriendly. I couldn't find a person to help me find anything. Then they had one register open, and no one to check. No one at customer service. Got so mad I left my groceries on the register. The only answer I got was 'this usually takes about 20 minutes, sir, please calm down' no wonder safeways are going out of business....I hope this place goes next. read more

Great for Fair Oaks! Finally some quality competition for Raley's. Very nicely appointed, just like the stores on Manzanita and on 19th Street downtown. Check out the giant steel chicken at the western entrance! It's grand opening weekend, so all the staff are on their best behavior. The produce, bakery and meat sections are outstanding. Some district manager is walking around with a white glove and a smile on his face. Check it out....you can fill up just on the samples! read more

Nice clean store,like the layout and the vibe in the store.

Stood at the deli for 10 minutes with workers looking at me and didn't acknowledge me once... Raley's deli across the way is better anyways!

I didn't shop here when they first opened but now I go all the time. Beautiful store with a really nice produce section. Best bagels in the area! The fresh fish/meat guys are friendly and know their stuff. All of the staff is really friends. Like the Deli a lot too. I don't go there much for basics (canned goods etc) but for any special items this is the place to go. The self check always works too! And it is ALWAYS CLEAN. read more

I have no complaints. I had become Fed up with Savmart and Winco so I decided to drive the extra mile and spend a few extra dollars. The selection is outstanding - good stuff for a good price. I have been looking for a good crab/tomato bisque and found a out of this world selection of soups as soon as I walked in the door. The meat and seafood selection was top notch. I have my new store - if I need a can of soda or a bag of chips I can go to Windows read more

The service at the deli counter is terrible. I've had the staff there see me and then ignore me for five minutes or more while they do other tasks. By the time they get around to helping anyone, there is usually a line and the h make no attempt to determine who was there first. read more

This Safeway is located in a very convenient spot, it's right next to my pharmacy so I can pick up my prescriptions and then get something for dinner. Staff has always been very friendly, and they have finally had my Organics mixed Berry drink in stock. They have a Starbucks inside which was a perfect way to end my night with a warm carmel apple cider. Self check out is a plus and moves pretty fast, but sometimes the lines are pretty long and there aren't very many registers open. Store has always been clean and they have a nice selection of premade foods great for lunch or a quick dinner. read more

Once again the decline in Safeway's customer service shows itself. I stepped up to the deli and placed my order for a Just 4 U advertised special. Only to be told by not one but two employees that that was not a "special". I stepped aside to check the ad and to allow the next customer to place their order. While checking to see if I had made a mistake. I hear the woman who was behind me in line order the exact same order to the same two employees. I got back in line once I confirmed that I had correct information. When it was my turn again, I attempted to ask the same employees why they had done that. One of them just turned his back and walked away. The other said I just returned to work and I didn't know. I again place my order only to be told "we don't have all of the prices to complete the order". I settle for a substitute in the order. We shop here because the customer service used to be great. Getting as bad as Raleys! read more

We have shopped here for years with no issues until we happened to need to return something. Store is shady/ fraudulent. Had to return items on 2 occasions in the past month. Items were untouched, receipts in hand, store had no issues/problems with my returning them. Here's my problem with the store that happened not once but twice to us, they try to get away with refunding you a price less than what you paid for. First time the male store manager who processed the refund himself apologized and said "I'm sorry about that I will look more closely in future". He then hits one button, pops open the register and hands me the price difference in cash (without bothering to calculate the tax he owes me on the difference). Nor does he hand me a proper return receipt, it's just cash out the register. Apparently the current club price was lower than what I paid. I let it go thinking it was an honest mistake. Second time (today) the lady customer rep outright refuses because the current club price is now lower than the price I paid and clearly stated on my receipt. We paid by credit card but she refunds us in cash without a transaction receipt. Anyone else think this is strange? How long do they think they will stay in business by blatantly shortchanging us? read more

Patty at the Starbucks is always a sweetheart! Makes my drink exactly how I like it. I am extremely picky with my dirty soy chai, 4 shots, and shaken. Serves me with a smile, I love it! read more

Nice new store, and I really love the farmers produce. They also have a special needs workability program and I really enjoy having in our community, I wish more companies participated. read more

From clerks to the Starbucks, to the US Bank, people are typically nice and helpful. I enjoy shopping here.

This is the best grocery store ever, my husband and I have been coming here for years, they have the nicest people working, and is always so clean in the store. We do most of our shopping here read more

As a stay at home mom, I find myself at the grocery store very frequently and I am so glad I have this store right down the street. The produce is always fresh, the guys at the meat counter are very helpful and kind. I also switched to the pharmacy here in the store. Whenever I need help, I'm always assisted right away and I've gotten to know the checkers pretty well over time. I have never had a bad experience at this Safeway. read more

The best and nicest Safeway I've ever shopped at! I'm typically a Raley's shopper, but I really like this Safeway. It's very nice looking, clean, and has friendly employees. I also love their support for the Veteran community at this location! read more

I looove this grocery store! The staff are so helpful. My favorite department is the bakery. They reach out to you the moment you walk onto their floor. I always end up buying some unneccessary baked food but always happy to do so. And love their meat department. I can always count on good meat. read more

I come here often, as I have family near here. And I am always pleased by how well I'm taken care of here. The clerks are always friendly, the store is always clean and neat. And I have to say, Juan (I think he is a manager) went above and beyond to help me out the other day. I Only wish this store was closer to my neck of the woods. read more

This store used to be great and then about 8 or so months ago it started going downhill. Management changed and a lot of new faces that were not nearly as personable. Checkers go thru the whole process without a word and I am always having to bag my own groceries. The quality of produce has also gone way down. I have also had to start checking expiration dates of the cheeses and milk after spending 8+ dollars on fontina cheese only to get home and find it was over a month expired. After that I always checked e expiration dates on the meats cheeses and milks and found several expired and would have to tell the clerks who did not seem to care they said they would take care of it. I have spent thousands and thousands of dollars in this store since it opened and after last week where I waited 15 minutes while one line was open and then had to bag my own groceries again I will not shop there anymore. read more

I stopped in and grabbed a Starbucks and I'm a little specific (picky) about my drink. I was given outstanding customer service by Cordell who also made my drink exactly as I requested. Great service and wonderful attitude, Cordell!! read more

We shop here a lot. I am not good with names, but my regular checkers include a petite blonde-ish woman, Matthew, and Beth (self check). They are ALWAYS helpful and friendly. Starbucks staff is great. If I show up with out one or all of my three boys they ask about them. The man in produce even helps me find green bananas without being asked. Very happy this store is here. Thank you for always caring about your customers. read more

We do most of our grocery shopping here cause I can't stand walmart. They have the best fresh produce of any store in that area and not to mention a great selection of meat. We pick up a tri tip at least once a month there. Customer service has always been great! There is only one thing keeping me from giving them a FIVE star review.......They are the only Safeway I have been to that doesn't sell craft beer in singles. Every other safeway has a great selection of 22oz craft beer! Why not here? There has been several times where we finish our shopping and then drive across the street to the overpriced grocery chain to pick up some craft beer. Oh and they also have a great florist section for if you are in the dog house or if its just one of those days out of the year when you need flowers! read more

This location has RUDE EMPLOYEES!!! Don't recommend this place, the manager is a joke when it comes to customer service. Many options in my area for groceries and this place will not be one of them even in a pinch. read more

The meat department is better I don't smell old fish anymore. I haven't had issues with buying Mike's party packs in awhile so it seems they fixed the theft problem. The boxes haven't been tampered with and all of the bottles have been in the boxes. Unfortunately, customer service still leaves much to be desired. The checkout personnel are friendly enough but the baggers seem more interested in goofing off then helping customers. While waiting my turn to checkout there were two baggers chatting it up with each other but they were bagging items. By the time I got there the dirty blonde male went to another checkout lane. The blonde female stood in my lane for a minute then took off and never came back. I had to help the checker bag my stuff. Might as well pay less and go to Winco if you have to bag your own groceries anyways. Or go to Raley's, pay similar prices and get better service all around. read more

This Safeway is close to home and I shop this Safeway often...BUT there are two employees/staff are just rude and/or condescending. Last night, I had a taste for something sweet. So went to this Safeway, got what I wanted. Ms. Minnie was my casher and she was VERY nice greeted me with a smile. As I place my items on the belt a Safeway employee rushed by me and said "EXUSE YOU" right in my ear, as if I was in the way. I was not one in the way. If he watched where he was going he would have seen me. I should have complained, but did not. read more

Now that the grand-opening fervor is over, everyone is still on their best behavior. The employees are great - very friendly and always willing to help and go that extra mile. For some reason, this store is unique from most Safeways - and they have sales and special events that other Safeways don't get to have. Don't know why, but it's cool! I'll bet they've really given Raleys a headache!! I am an ex-Raleys diehard fan - and since their service and quality have gone down the toilet, I'm extra glad that this Safeway is so great. Honestly, I haven't met a nicer group of folks. Keep it up guys so I can continue to love grocery shopping!! read more

I had a really great experience at the store this morning and want to say thanks. I purchased an item last week that was not what I expected. I spoke with the store manager and she was awesome... very considerate and understanding of my problem. She graciously refunded me the purchase price, no questions asked. Customer service like this is hard to find these days. Thanks, Safeway, for exceeding my expectations. I will definitely be back. read more

Close to home. Prices are okay. Produce is nice but expensive.

I always shop at this Safeway and I'll have to say very clean and the majority of employees doing amazing work especially around the Holidays, I usually don't say something unless it's a continuous problem but the seafood and meat deli has a very rude employee, maybe it was a bad week for him but I walked up on a non busy time , he saw me but didn't engage I had to ask him for help, when he finally got the piece of salmon I asked for he kinda shoved it at me and slammed the door to where the meat was, this isn't the first time this has happened, also one of the store people that replenish the shelves was rude because I had to walk by him while he was stocking the shelves. Call me crazy if you will but a smile and a how's your day goes a long way no matter how your feeling. I'm in customer service I know how unreasonable customers can be and if you let it can ruin your day. Maybe have your employees be reminded of the industry they are in again, there's always Raley's and Winco, and never had that problem there but I love Safeway. Thanks for the vent. read more

Ok I started shopping at this Safeway 2 years ago this November. Not very happy with bakery. Can't get descent bread...Deli leave a lot to be desired. Writing a check for groceries with their card is a joke. But finally the absolutely worst..We did some shopping and wanted to make 4 bean salad, got home and first can opened can was rusty inside beans were black and smelled to high heaven. Looked at the dates on the cans 5 in all and everyone of them was out of date by as much as a month...When I did my next shopping we reported it to some one who was supposed to be a manager and he was looking into it. I checked all the cans to try to make the bean salad again and every can on the shelve was out of date...I picked up sour cream and made a baked potato and the sour cream was turning...Milk 2 days from out of date...They are selling out of date merchandise to cut costs....We are an older couple and I have a health problem that may be fatal if I get semolina, or food poisoning from bad food... We have reported it but have seen no improvement over a months worth of shopping,..I just hung up the phone from talking to management. My decision is to shop someplace else where I don't have to worry about them killing me or my husband read more