Staff are not very friendly or hospitable to service animals. My grandma was followed around the store and asked three times to leave until I spoke to management.. atmosphere is threatening it made the groceries very un appealing at that point. T however, this place has been here for many years. It has a steady flow of regulars. read more

This is a recommendation to check out their floral department. I found a gorgeous bouquet for $50 whereas I had been looking at similar bouquets through neighboring florists for $80-90 (not including delivery fees). My friend loved it. read more

Raley's - Bouquet - Grocery Near Me - Fair Oaks, California

Selection and prices ok. Not much different than any store ...but the poor customer service is what lead me to write this review. (Store 421) I came by around 12:30 pm on 11/3/24 and I got in Angie's line (#406583). During the whole transaction she did NOT once greet, thank or even make eye contact with me or my husband even when we proceeded to do her job of bagging our own items. Once I saw her line start to get long I proceed to start bagging my items and my husband helped. She ignored us. Didn't even bother to call for a bagger or for assistance and allowed us to do her job without saying a thing. Angie then proceeded to talk to another employee as she was smiling and chuckling away. Once our transaction was completed she stood there and stared at my husband. He looked at her and asked "Are we done here?" Angie didn't even say anything, not even giving us our total, or a word. Are we supposed to guess that she's done? I was so upset that I told Angie that she was incredible rude and dismissive. I informed her that she didn't even say one word to us during the whole transaction even when we helped her with her job. She lied and said that she told us thank you...this was not the case. She then started to make excuses for her behavior by telling her whole life story with her sick child. I'm sorry but I work in healthcare and deal with the public at large. I have worked through sick hospitalized children, deaths in the immediate family, etc...but when I'm at work I leave it all behind. I do NOT allow my personal life interfere with the care I give and stop me from performing my job. If a sick child is preventing you from doing something as simple as greeting your customers, making eye contact or saying a simple thank you then you're not fit to work. Funny how your sick child didn't prevent u from laughing and smiling at another employee the whole time you were disregarding your customers. To Safeway management, your employees need to be a bit more courteous. This individual needs to be talked to and perhaps be given time off especially if her family issues prevent her from providing basic courtesy and manners. We were deciding between going to Safeway and Raleys and for some reason we chose Raleys. We regret our decision coming here. We will NOT be coming back. read more

Raley's - Receipt of transaction. Total $153.80 - Grocery Near Me - Fair Oaks, California

Who at Raleys decided it was a good thing to reorganize the products on the shelves. I spent an extra half hour trying to find things on my grocery list. Have you ever heard the adage: if it ain't broke, don't fix it. The re-organizing did not incentivize me to buy more stuff I didn't need. It just frustrated me so much that my next shopping will be at Safeway. They don't need to re-organize products. read more

Raley's - Mystery gift. - Grocery Near Me - Fair Oaks, California

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Your basic Raleys. I go here for the large follow your heart mayo. Most grocery stores only carry the small containers. They also have a pretty moderate vegan selection. The produceis usually high quality. Easy store layout. A lot of parking. Employees are friendly. read more

Fire your baggers and rehire at a higher wage or train them. Second time chips and bread was smashed on the bottom of the bag. Going somewhere else next time. read more

Raley's - Smashed bread - Grocery Near Me - Fair Oaks, California

I shop at this Raleys store regularly and one of the reasons I shop at this particular Raleys store is Danny, the head clerk. Danny, the "Head Clerk" in this Raleys is always positive, friendly, helpful and professional when I am shopping in this store. Danny generally is busy watching the front end, helping customers at the self check out registers, answering shoppers questions and or he is on the floor stocking the produce department, straightening up floor displays,etc.Danny deserves a "10++++++" for his excellent customer service and for being the "AWESOME" person that he is!! Thank you, Danny for all that you do for the shoppers!! You do a GREAT job!!!! read more

Whole house has or has had covid the past 2 weeks. We're doing well and hunkering down. :) BUT we've eaten every fresh and frozen vegetable in the house. Needed to grocery shop, but hello we're sick. Suddenly, remembered Raley's can deliver groceries. I got onto the website signed into my account where I normally get coupons. Happily surprised and a little alarmed as they had all the groceries I normally buy listed. Sure made it super easy to just click on all the stuff I normally buy. Did a search for a few items I don't. Clicked a pick up time as my Adult Daughter said she'd run some errands for me. Guy filling my order at Raley's called to double check a couple substitutions. He had great instincts and did a good job picking them. I approved. Then he said my order would be ready a couple hours early, which worked great for my daughter helping us out. She said pick up was so easy. They delivered quickly and cheerfully right to her car. Great service. So easy. I'm thinking I may do this on the regular. Why go into the store? read more

Remember those "good old days" when you had a minute to check out & chat with the nice checkout grocery clerk who made us smile. Today, its self-checkout. Pay for Food. Pay for Bag. Bag your own. Fumble out. No clerks say "thank you". No clerks say "have a nice day". I miss those good old days. read more

Fresh produce, great service, and if you are a 'something' extra member you earn points every time you shop, including money off gas.

Always excited for Fall because I love the Pumpkin and Apple pies.! So Disappointed ! Crust wasn't even cooked. It was so soggy and disgusting. I had to spit it out and this isn't the first time. it seems to be a consistent thing with Raley's pies. read more

Raley's - UNCOOKED SOGGY PIE CRUST - Grocery Near Me - Fair Oaks, California

Store is always clean, staff is friendly. Product placement could be better, the bread is at the front right but the milk is on the left back wall. So if you're just coming for milk eggs and breads get your walking shoes on! But the atmosphere is relaxing and comfortable. Has the feel of a small privately owned groceries store. Not that corporate assembly line feel read more

I would like to say I have a great appreciation for the amazing customer service by Manager Danny. I approached Danny in regards to a product that was empty on the shelf. Danny didn't hesitate to take the time to go look im the back for the item I wanted. Even though the product wasn't available, Danny proceeded to bring me an alternative item similar to the one I was looking for. Great job, Danny. Keep up the amazing work. read more

Clean store. Staff are always friendly. Deli is always great. Location is really convenient. Plenty of parking

Came in tonight around 5pm for specialty bagels, on a recommendation from a friend. The price and selection were good. The rep at the bakery coffee counter was friendly and even rang me up so I didn't have to stand in line with others. The store usually has two entrances, but when I came in tonight only one side was opened. This is my only complaint, as social distancing cannot be maintained when many people are trying to enter and exit at the same time. read more

Had to ask somebody for help at self checkout register. Was a pretty routine interaction with somebody in a store. In response I was surprised to immediately get a dirty look and condescending reply. So much for Raley's great service. read more

I bought from this store many things, I really like material's especially meets and bakeries. Just I keep one star because they need work more about customer services. prices are affordable. I like this store for shopping. read more

I think they maybe hard up for business because I am new to the app and rewards. I was suppose to get $5 off . For whatever reason their system was not recognizing my discount. I showed her it was clipped and never used. The cashier made me wait while she called a 800. # to confirm I did t already use my $5 discount. I waited and waited . Watching other people come and go as I say aside with my young children looking like some criminals or at least that's what I felt like. I finally Igave up went to dollar store next door bought the same products at 75% less than what raleys trying charge me. As a new customer I will not go back to raleys especially the in fair oaks with the old lady blond hair cashier nazi over $5 discount. read more

On Friday I was in need of some groceries and had some rewards built up thanks to their Something Extra Program. If you haven't heard of this amazing rewards program, it's through your phone number and you get special rewards dollars and personalized coupons including freebies sent to you in the mail! I would highly recommend this location, it had been a hot minute, but I have always enjoyed this location! It's located conveniently nearby plenty of dining options and shops to get everything you need this holiday season! Their first location was in Placerville in the year of 1935 and the company is family owned! The staff were friendly and I found everything I needed and was in and out quickly! I'll continue to come back, including tomorrow since I am out again! read more

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I'm more impressed with this Raley's than the more city-centric locations I usually frequent. Less crowded and easier to access, this is my store of choice whenever I happen to be in this part of the Burbs. Unlike the more modern stores downtown, this place has more of a dated, mid-90s vibe. Lots of beige and brown. Of course, that's the least of my concerns when I'm shopping with no higher priority than finding the foods I need at a decent price, and somehow this store seems to have more deals and discounts on the shelf than any other I've been in. As I mentioned, it's spacious and easy to access as well with a parking lot that only gets crowded at peak hours. Each time I go in there are plenty of check-stands open and I can be out of there in under ten minutes with the products I was looking for. Other grocery stores, take note! read more

I stood patiently in line for 3 hours for the bottle signing while everyone else was cutting. Patiently sat and waited. Finally I got fed up and walked to the front with a group that was cutting. Everyone but me made it through. One Raley's manager decided at that moment to start enforcing the line. I told him I had been there for 3 hours watching everyone else cut and I would go back to my original spot. He said no and I got kicked out. What a mess and waste of time. read more

I haven't had many shopping experiences at this center yet, but so far my impression is very positive. The employees have always been kind and the shelves are well stocked and organized. I like the Something Extra (SE) program. I'm usually leaving a grocery trip by using some online coupons, collecting SE points, and often earning a gas station discount as well. read more

Decided to let "Raley's" prepare our Thanksgiving dinner..I'm absolutely thrilled to say it was so delicious!! Ordered online..picked it up at the deli..which it all came in a nice sturdy box with individual containers of mashed potatoes and gravy, stuffing, green bean almondine, cranberry sauce and a 10lb. Butterball turkey fully cooked. Thank you "Raley's" for making my Thanksgiving a day to spend more time with my family, and way less time in the kitchen! read more

My review is for the e-cart service! It's awesome! I haven't been in the store in close to a year, but I get groceries all the time! If you're on the fence, just try it one time. You'll be hooked. If they are out of something they will call and try to help find a replacement. Excellent service. I'm a huge fan now of e-cart! read more

Yesterday, decided to give Raleys in Fair Oaks another try. Prayed before i entered. Did my shopping...staff was so attentive and Wonderful! Went to checkout. To a guy this time. Both guys were fun and professional. Still wound up having a googlepay issue, which i have had at other places as well. Had nothing to do with Raleys. Didnt see girls who made my life miserable, last time i was there. Manager (Danny) was great! Excellent service! We cooperated well with one another, worked as a team and got through it. :) Very pleasant, wonderful experience, all the way through! Thank you for making it a great place to shop again!!! Tears into smiles, once again. Blessings to you. :) read more

Stopped by with a coworker both got coke zeros. Opened on site took one drink no carbonation just flat. Asked to exchange the clerk called the owner and said no they wouldn't exchange or refund. Poor customer service. read more

Raley's - Expired coke zero purchased 01/28/20 expired 05/27/19 was refused refund. Soda is flat. - Grocery Near Me - Fair Oaks, California

Raley's is interesting because back in the day 1990s, 2000s they were the only place in town (other than Trader Joe's I would argue) where you one could get quality produce, meats, seafood, etc. As anyone knows there are many additional options nowadays - Sprouts, Whole Foods and Nugget. Safeway's, Ralph's, SaveMart and the countless stores that have failed were fine, but not high end. While Raley's still has good produce, it isn't always consistent and the prices are just sky high. I understand Raley's pays their employees good union wages, but it's hard shopping here for certain items when you can get them at WinCo , Target or Walmart for much less. Unfortunately Raley's now has to compete with WalMart and Target for packaged goods. For example, you can buy a Lindt chocolate bar for $3 at WalMart or $4 at Raley's (just one example). The biggest savings can be seen in toiletries, cleaning products, coffee, cereals and other packaged goods. But the positives - they have a USPS mail center inside, USPS mailbox outside, dry cleaning, pharmacy, Pete's Coffee, Wells Fargo Bank (three ATMs) that is open on Sundays, bakery, deli, Chinese food, bulk natural foods section and a fresh seafood section. They just reorganized the store and it doesn't seem to make sense, but maybe over time customers will get used to it. Stop by and check it out. read more

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The Chinese takeout was heinous. I came at dinner time expecting something that was made relatively recently but the noodles were mushy and flavorless, fried rice was old with dried out peas and dried out pork and old flavorless mandarin chicken. Plus it was 3x more expensive than most Chinese RESTAURANTS - each small container was $8 which is insane for such low quality food that isn't freshly prepared. I'm a pretty regular Raley's shopper, but I'm very disappointed that they have such low-caliber ready made food. read more

I have to say they have some of the best bread , it's always soft and fresh , and all the veggies and fruit very fresh , a little pricey sometimes but over all I like shopping here. read more

Raley's - Grocery Near Me - Fair Oaks, California

I am not the type of person to write reviews ever, but unfortunately this experience has left a blemished impression on me. On Saturday, the 23rd, I was shopping and asked an associate Vanessa to help me reaching for a can of chicken soup due to my age. She was disrespectful to me in regards to my request and would not assist me. This was hard and incredibly strenuous on me to reach for the soup. Unfortunately due to this interaction, I will no longer be patronizing this store. The attitude of these children is unchecked these days. read more

I went shopping tonight and passed the meat and seafood section. I only came in for a few things and saw the ribs were on sale. I like to have a rack of ribs cut into 2" strips. I rang the bell and realized it was already 6:00pm. Many years ago I had come specifically to buy some ribs and have them cut. I rang the bell and the meat cutter told me he just cleaned the cutter and he couldn't help me. I stated it was only 4:30 pm and he storms off and made me feel horrible. Tonight when María came out after I rang the bell , she didn't even blink an eye and asked me if I had other shopping to do so that she could put her cutter back together. I asked her if that was ok and she waved me a not to worry and said it would be a few minutes! María made my day ! Thank you for the above and beyond ! Bravo for María read more

I've shopped here for 30 years and because of the service I've been going elsewhere. I thought I'd try again and was disappointed. The checker named Sam couldn't smile and seemed to glare at me. The prices are higher than some but at least they could have friendly checkers . read more

I have been going to this Raley's for over 20 years. I just celebrated my 40th birthday last month. Since Covid-19 the DMV has been closed and way behind. I own several auto dealersships and had my DMV service apply for my new ID in April and still have not received it. Since my ID has expired last month I have purchased alcohol at this location 3 time over the last 3 weeks and this cashier (Operator #607768) has helped me countless of times as I go here every week and spend about $400 every time. So tonight I was surprised she asked for my ID as she knows me and knows I am over 21 (40 years old). She said since it just expired I could not buy my items and proceeded to put them back. Even though she knows I am nearly double the age and it just expired and due to covid-19 with the DMV closure she did not care. I go to Raley's for the service, not the higher prices and tonight I left feeling very irritated. I held my tongue as I did not want to make a scene but had to get my frustration out. I will no longer be buying alcohol at Raley's and on days I plan to pick some up I will be going to Safeway across the street which is what I did tonight since at Raley's I am just a number even when the staff knows be by name and seen me thousands of times. AMD the alchole items I bought at Safeway were actual about 20% cheaper even though the savings is not very important to me. I hope management can explain how and why she cost Raley's a lot over the next 40 plus years I plan to be buying groceries alchole. Sincerely, Erik read more

Always great deals And great sales on everything and the staff is always super nice and helpful and the store is always clean and they try to get you though the line as fast as they can. And everything is always fresh and everything is always stocked. I highly recommend this store for everyone. read more

For a 10:30 pm dessert run on a Saturday night, it is great. There are cakes and desserts in the cold case for grab and go. A good sized store, big and clean. read more

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My cashiers name was May this afternoon. I initially noticed how friendly she was with the customer before me, while still maintaining a productive pace as the store was quite busy. When she was ringing me up she noticed the container of strawberries I was buying was leaking, flipped it over to find a couple strawberries going bad, causing the leak, and got me a fresh container. It was something I wouldn't have noticed until I got home, and something she didn't have to point out, but by doing so, showed exceptional customer service! read more

I actually love this Raley's but I was very disappointed this evening. My husband and I went to drop off our ballots and walked in at 8:03pm because it took a minute to get the baby out of the car. We were denied our drop off. We went to another drop spot at a church (obviously after 8pm) and when we walked up we were told "legally we have to take your ballots because they are signed and sealed". They even gave us an "I voted" sticker for the baby. So.... legally Raley's drop spot should have taken our ballots too. read more

My friends and I walked into Raley's this morning and Rebecca greeted us. She was the nicest lady!! It was my friend's birthday and Rebecca gave her a balloon. She talked to us like we were friends. We went to the deli and ordered sandwiches. Patrick was amazing. He was kind, friendly and had a great attitude. His sandwiches were delicious! read more

Bright and clean, smiling faces always greet you. My husband gets me dinner when I am sick and he is always helped and is able to find what I want. The food is good and packaged well. read more

Since the remodel, products are more difficult to find as the stock is not laid out intuitively. They have shoved everything out of the way to expand and showcase the large alcohol and wine display. Second, the customer service has declined over several visits this past year. I've encountered visibly frustrated and indifferent employees as I've had to ask where stuff is located. The last time I was there I had two problems getting the self service check out to work. The girl working the area looked irritated with me and left her post. When I asked the clerk at the full service check out if she could help me during the second malfunction, she said she had to call for customer service to come over. I waited but no one responded. I walked out without buying anything and haven't been back since. I shop at the Safeway sometimes and now I see folks working there who left Raleys. I'm not sure if it's a corporate problem or an individual problem with the store management. There is way to much competition in the grocery business, both online and brick and mortar, to allow for this poor organization and customer service. Add the fact that a grocery bill at Raleys can be 10-20 percent more than other stores and customers will quickly abandon your business model. read more