The staff looks like they hate their jobs. And, management is not supportive of the customers who share complaints with them. I have had a few bad experiences, but I will only document the worst. The soap dispenser was on the floor bathroom. I brought it up, and the bagger said it's on the floor because it's broken. I said this is a supermarket, and it needs to be fixed due to safety concerns. He just placed it on the basin. It will fall again because it is large and was designed to be attached to the wall. read more

I want to thank and recognize Sal, the manager of Drive Up and Go in Safeway Blackhawk Plaza location. I started to use Drive Up and Go since the pandemic. During these challenging times, Sal and his team are doing an amazing job! My orders are always ready to be picked up at the time I schedule. Their delivery is fast and efficient. I always get everything I need with proper substitutions. It has been a pleasure working with Sal. He is very kind, attentive, prompt, and courteous to me. When I have questions about my orders, Sal always goes above and beyond to help me professionally and quickly. Strongly recommended! read more

This place is a bit more upscale than your average Safeway. I just went for my first time today because I had to go there for a work-related purpose. Spent sometime browsing around the store and discovered it's definitely a notch up. You know you're across the street from Blackhawk. It probably deserves five stars, but the chip on my shoulder toward the wealthy people shopping here took one away. It's not the store's fault. To top it all off, there was actually some man driving a Lambourghini through the parking lot. Don't get me wrong, I wish I could afford one. But seriously, who drives their Lambourghini to Safeway? See what I mean about the neighborhood? read more

We have lived a few blocks from this Safeway for 17 years & patronize the store regularly. We also shop heavily @ Costco (5 miles away); also visit once in a while Lunardi's (5 miles away & terrific Deli & Meat / Fish Depts), Whole Foods (rarely) & Draegers (very rarely... overpriced but many quality items). We shop for quality, value & service. After all these years shopping at this Safeway, we are very pleased. Every business can have a service / product problem and when I encountered products that weren't up to the proper standards, I returned them & Safeway ALWAYS made a refund or replaced the item on the spot; no questions. This Safeway has two All Stars on the service side for as long I can remember: Tracy & Maryam. They are both very pleasant, responsive and committed to serving you. A successful business depends on quality staff and these two are outstanding representatives. If you use your Safeway Club Card, load your online coupons and shop carefully you will have a lot knocked off your final bill each trip. The comments about the "wealthy Blackhawk" shoppers in Lamborghini's is funny! All the people we see at this Safeway are hard-working families or those retired (like us) that we also see at Costco! Strengths: Variety of products, produce, floral, bakery products, customer service; recent upgrades. Weaknesses: Breadth of meat / fish products, deli products & service read more

I am more than tired of their frankly fraudulent advertising. They advertise good sale prices (or even free items) and those items will NOT be there. They used to give rainchecks or allow substitutions, but no more. The staff has told me that some of the sale items were never stocked by them in the first place. I am not complaining because it happened a couple of times--it's been non-stop for months now. They lure you into the store under false pretenses, knowing that many of their advertised items do not exist at that store. I understand that this store may not be responsible for the advertisements, but it's wrong and it needs to stop. Time to switch my shopping to Draegers. read more

Cool Safeway store. Fast service.

I just recently moved to Danville from Hayward (No, I am not ghetto). But I keep going to this Safeway hoping to run into E-40 or Too Short! :D I know this isn't a review, I just wanted to throw that out there. read more

I've been coming to this Safeway for 5 years now. This is by far one of the nicer Safeway's I've been to. The people who work here are great. They always seem happy to work here. I've been to other Safeway's and other grocery stores and it always seems like no one wants to be there. This is also a fairly large store, which means they have a lot of items/products. Rarely are they out of stock of something I'm looking for. This is also a 24 hr location which is great! You never know when you may need something at 1am. If you live in the area, this is where you need to be to get your groceries. If you live more than 5 miles away, it's probably not worth the trip as it is deep into Danville! BTW, I met E-40 while shopping here! read more

It's an ok store. Convenient for those living on the North East side of San Ramon as well as some Danville and Blackhawk residents. Didn't see anything particularly great. The parking lot is a bit cramped and the store didn't have what I was looking for. Was just there because I was waiting for my food over at Cafe Myers. read more

Is it possible to give less than one star?? Safeway is terrible since it was acquired by Albertsons. It's very poorly managed. I feel sorry for the employees who work there who carried over, though there are fewer and fewer. The other staff turns over weekly. And they know nothing. Long, slow checkout lines are an everyday thing. Aisles are too narrow. No room for carts. Merchandise clogs the aisles. Total bargain center feeling. Completely out of touch with the Blackhawk neighborhood. It's dirty. Poorly stocked. It's a bad shopping experience. I try to avoid Safeway as much as possible these days. read more

This Safeway has a great selection on wines. The Starbucks is also very nice. The problem however is on shelf availability of items. There's never eggs, milk, and a variety of fruits and vegetables. The onions are always old and beat up sometimes even black. Like who's managing this department? If I want fruits and veggies I have to go to Trader Joe's or Whole Foods making the grocery shopping process extremely tedious. I do like the fact the meat department carry Sol Fish and their Salmons always fresh. The crab here is always small compared to the Safeway at San Ramon Valley Plaza. The African American lady working the meat department is very rude. She doesn't like assisting customers so she disappears to the back or acts busy so she doesn't help anyone. Yesterday she assisted one customer and as I walked up after waiting for my turn patiently she walks away from the counter. I stood there 3-4 minutes waiting for come back. She didn't come back to assist me until I called her over. She had a very condescending attitude. I'll only come here for the meats specifically if San Ramon Valley doesn't have what I need. read more

I shop at this Safeway as I live close by (not in Blackhawk). I'm giving the store a generous two stars since they always seem to have the things I need. I took a long break and shopped elsewhere recently after a guy posted a photo of a RAT crawling on the bread packages on the bread aisle. I was shocked! Today I was lucky enough to park right in front but I immediately was drawn to how FILTHY the outside area and parking areas are! Lots of garbage and scummy stuff all over the parking spaces and front walkway. It doesn't look like it's been cleaned in months. Also, I think management needs to make sure their employees don't stamp out their cigarette butts on the walkway and leave them. I saw it happen today. What employee litters their workplace this way?! Apparently this is now a Gourmet Safeway after the company's huge investment in upgrades. They've upgraded their prices, too, and now it's time to clean it up! read more

The dispensary let's the store down staff have no understanding of customer service ignored and made to wait, chemist made up for the lack of service read more

I wanted to say a big THANK YOU to Sal! He always provides friendly and excellent service for my online pick-up orders. On this last trip in particular, Sal turned an unfortunate circumstance of missing items in my order to one of the best service I ever received. He went above and beyond to make sure everything was taken care of and I was very grateful. As a regular customer for over 15 years, I'm so appreciative of his uplifting demeanor and the exceptional service he provides. 5 stars for Sal all the way! read more

I rarely shop at Safeway, but I've fallen into the habit of stopping at this one to buy flowers for my mother when I go to visit her. It's right on the way and I don't have to go out of my way to Trader Joe's or Costco, my usual flower sources. They have a wide variety of fresh flowers and the flowers always look healthy and beautiful. They have separate bunches of greenery to augment whatever bouquet I buy if it needs augmentation. The prices seem reasonable to me and frequently I get admiring comments when I walk into the facility w/ the bouquet. I have a vase I keep in Mom's room and I bring my ratchet pruners so I can trim the ends. She seems pleased. read more

Love this place!!! ....... But if they ask me ONE MORE time if I "need help out" when I only have a box of tampons or one bag of apples, I'm going to lose it!!!!!! read more

I used the order and drive up service for the first time this week and it worked fantastic. Sal is passionate about making sure the customers using this are well cared for!!! read more

We used to shop exclusively at Safeway, but this one is getting worse, not better. 2 stars are for the liquor dept and deli. The sea food counter smells of bad fish and chlorine bleach. The produce is hit and miss. Tonight at check out, my wife hands the guy an insulated bag and two canvas. The guy stuffs the produce and meat in the canvas bags and other items in the chill bag. When questioned about it, the guy says ya, I know. My wife repacked the bags. There are better options in town. read more

I have been coming to this location for couple years now since I moved to the area but this visit is off the chart! If I can give zero star or negative review I would. I came here to shop around 5pm after work on Friday... First, stopped by the Deli dept and asked for a package of fried chicken and the lady behind the counter told me that they only had whatever is in the hot case, I asked her if there will be a new batch coming out. Keep in mind that it is Friday night and they are advertising $5 Friday on their chicken! Lady told me that they will not be cooking anymore said not they had to throw away the left over chicken. First, mgmt need to understand that they need to fulfill the needs of the customers' demand especially if you advertise it. Second, I know for a fact that you guys do not throw away those left over chicken, you guys packed it and put them in the cold sections. Then I went to the bakery dept and no one was there to assist to my request! Went to grab some milk and opened the dairy doors and oh my, it is so filthy and so smelly that it smell worse than my son's vomit! Long story short, after I made my rounds in the store and headed to check out, of course each lanes are 5 deep with customers! News flash, this is the time when people are getting off work and come to shop for dinner, have more registers open!! I will definitely not come here to shop anymore! Would just go across the street and bring my business to Draeger's. read more

Not enough cashiers. 7pm on Thursday with 1 cashier. Line is 12 deep. Self checkout line was almost as long. Truly dreadful. This is a reoccurring theme at this store. read more

I've been shopping here for 15 years. All the store & pharmacy staff have always been helpful and courteous. Majority of the time all items are in stock. I like many if not all of the employees, but my favorite is Carol. She has always gone out of her way to make sure I have a great experience. Honestly, a lot of the employees have gone out of their way to make sure I have a great experience. Five stars + in my view. read more

Overall a pretty nice Safeway. Recently renovated to include backlit hygiene aisles and modern electronic sales standees with TVs rolling constant advertising, it's definitely a clean and nice place to shop. Be wary of clearance/closeout local sales, however - sometimes they put expired product out at half-off. read more

I used to love this Safeway, we were always asked if we needed help out to the car, checkers smiled and liked being there. But it has been awful the last few months. The checkers are irritable (especially the rotund guy with the greasy 60's hair) and the lines are long all the time. Three's a crowd is no longer a promotion and they hate the Monopoly game. So many people are looking for jobs and these same awful people keep working there, making grocery shopping a real chore. There is never anyone working in customer service, and the place is a mess. Surely someone in corporate needs to be visiting from time to time... read more

Huge Safeway lots of selections. The manager on duty seem like he was pretty new because he wasn't very familiar with some of the obvious prizes like the five dollars for a dozen bagels that I was charge $.79 a piece for. Had to explain to him that if you buy them individually but there's a huge sign that states if you buy a dozen bagels it's five dollars! I ended up getting overcharged and told him to give me a refund any five dollar credit for the inconvenience as the advertised signs state that. He just kind of looked at me, so I said to be honest I'm really tired I've had a long day, you can walk over to the sign that is posted in your bakery or take my word for it but either way let's get this handled so I can get going. I also noticed a bunch of the ready to go meals and deli items had expired yesterday or the same day and usually they mark them down at 50% off clearly this hadn't been done. So I did let him know he might want to take care of that, I did see him write it down on his list of to do things for the evening shift so that at least looked promising. I don't live in the area but I was there for work in this particular location was conveniently located near the Blackhawk shopping plaza read more

Standard Safeway: clean, usual selection, pretty good staff, but far nicer bathrooms than most Safeway have. Far better. Like worth the bike ride or drive from my house there it's that clean. read more

My friend and I were on vacation from Washington and stopped in Danville for a day. We decided to buy some beer from Safeway. Both of us are 21 and were refused service because we had out of state licenses. The cashier clearly thought they were fake and did not give us a chance to say anything. She did not attempt to scan our IDs or even look at them more than a glance. Terrible attitudes by the two employees involved and just a complete disregard for customer service. Wish I could do 0 stars. This happened Friday 5/18. Please train your cashiers better so they can properly check IDs from out of state and basic customer service because it was obvious they are not properly trained in either area. read more

Since being taken over a few years back i had high hopes Safeway would turn around their awful business practices. You know the ones consumers hate. things like pricing on the shelves being one thing and then when rung up its higher. Prices on items not labled. Not honoring corporate policies that were put in place to protect consumers. Produce and meat departments that sell things unfit to sell, let alone eat. No pride in ownership here. They cant plead ignorance as i have informed department managers and store managers who promptly do exactly nothing. Different week or month or year, same results. Either the employees are lazy or upper management doesnt care and promotes this type of behavior. I dont know which. Last week the register overcharged me. Not the first time, likely into double digits now. If i wouldnt have caught it, i would have been overcharged and Safeway would have profited. I brought it to the attention of the cashier who promptly corrected the problem, made an excuse and refused to follow corporate policy which states when a mischarge occurs the item is free to the consumer (unless its over $5). Nope, didnt accept. You would think it was coming out of her pocket. So, there is nothing new here, just a confirmation of what we all know. Any other alternative is a better one than Danville Safeway read more

I am appalled at the horrible Customer service of this Safeway. I brought back rancid meat that literally has my son in the hospital right this second and Richard Ju who Says he is the store manager would not allow me To return the meat unless I could produce a receipt?!?? Seriously?!? Imagine how much money we've all Spent at Safeway & I'm trying to return meat that even the checker smelled & said OMG it smells really bad. I am at a loss as to how Safeway treats their customers. There was a time that they cared so much about customer service it superseded all other policies. I'm going to get my sons hospital report and I'm going to contact the news and the corporate office a out this horrible experience. Richard Ju should not be in management and I will never again shop Danville Safeway. I will Shop at Draegers across the street. This would of never happened if this was purchased there. Shame on you Safeway-Danville. read more

I use to love Safeway sandwiches but I will never get one here again. Yesterday I got a chicken artichoke sandwich and I couldn't even bite into it. The chicken was like rubber, I'm not even sure it was chicken. So the sandwich turned into veggie sandwich because I could eat the chicken. I was so mad such a waste of money. No to mention the deli Service sucks. read more

The staff is nice, some cashiers have worked there for a long time and it's nice seeing them there everytime. It is the suburbs, so it's pretty busy on Sundays. Watch out for those suburbans when you're in the lot though! And sometimes it's cold, so bring a jacket in the meat section : ) That is all. -Janice read more

Sooooo.... After placing my order for a Birthday Cake over a week in advance, I assumed seeing that the order was extremely simple that it wouldn't be screwed up. Well that's where I was wrong. The only thing that came out right was the color of the icing and the spelling. Sadly, my friend had a worse experience and it looked like they needed "spell check" when they did hers. OK, back to my rant... The cake was extremely sweet and heavy. I wanted banana filling, but got white butter cream instead (what the hell???).... Even the frosting was the wrong kind but seeing as I had 2 hours before the party, I was in no shape to haggle with them at this time. I smiled and thanked the staff and went on my way. After the cake was cut into and seeing that it was the wrong flavor.... I called the bakery department and this is where they wanted the cake back along with receipt. Well, I didn't have the receipt seeing as I wasn't planning on bringing it back. So therefore, I was out the $30.00 for a nasty birthday cake. Bottom line.... I should have went to Nolan's in Pleasanton. Grrr! read more

I thought I can find everything I need from here (well almost!!) until I discovered they don't sell Minute Maid Pink Lemonade. I will give you one more star if you sell them!! :D read more

Super nice, super close and always open. The grapes are always usually pretty good here. I also get my meats from here. They haven't let me down yet. There is also a large selection of wine due to the new lifestyle store design. I like wine. read more

My family have been coming for 20 years. Friendly staff, well stocked, clean store. Nothing bad to say! They take suggestions and criticisms seriously. Great store and staff read more

The deli used to have breakfast burritos for 2.99. It has almost doubled in price! I used to go here all the time to get breakfast. I compared their prices to Safeway walnut creek and San Ramon and they are still selling burritos for 2.99. Why the price hike Safeway? read more

pretty upscale for a safeway.. great wine selection.. and prices are better than most other specialty liquor or wine stores read more

The staff is friendly and always willing to be helpful. Great selection and fresh produce. The only issue I have is that the strawberries don't ever last long in my fridge. #mold read more

I love this Safeway, they always have beautiful flowers and the freshest produce. I guess these people reviewing on here have never lived in other big cities lol because a lot of Safeway don't carry such fresh quality food as the Blackhawk Safeway. Ok. As for customer service, there is like 4 people that work there that are super nice and friendly. There is one woman there who is so rude I just experienced this yesterday and this is why I'm reviewing. She has a big loud mouth. That's all I can say. Other than her I can give a eff less, I go to buy groceries for my son and boyfriend and I leave. That's all it's just groceries. read more

Great store! Frequent 3 times a week! Wonderful staff!! Special note to Liquor department! Thank you for supplying Apothic Wines. Boutique wine of E&J! Amazing!! Inexpensive, blended reds! Favorite!! As a long time wine club member of many Napa Valley Wine clubs, I need to go no further than my favorite Safeway Store!! Excellent red blends!! They have just come out with another mouth watering red blend called Apothic Inferno!! Best so far!! Wine is aged 12 years in Whiskey Barrels! What a great combo!! Whiskey and great red blends! Delicious! Thank you! read more

What happened to this store? While the deli section has provided no customer service for the past 20 years, it seems that the pharmacy is being mismanaged and providing zero customer service. read more