This is a review of the pharmacy, which I also posted to the pharmacy yelp -- but that seems like it's not frequented much:
Intolerable rudeness. I'll admit some level of guilt in this entire scenario, as my prescription had run out and I should have addressed the issue sooner. However, that's no excuse for what happened today.
I relocated to Baltimore almost 2 years ago; I have been taking a certain medication for a good 6 years at this point. At home (CVS) I had the scrip on auto-refill, and when it "ran out" the automatically contacted my prescribing doctor, who automatically refilled the scrip. When I noticed the other day that my scrip said 0 refills BUT also said "autorefill on" I (unwisely) assumed that it would work the same way. Safeway would contact the prescribing doctor (a local doctor now) and the doctor would refill the prescription. I arrived to pick up the refill only to receive completely dismissive and outright rude treatment.
She lectured me on not waiting until the last minute, first off, which FINE but it's not your job to lecture me. Let me back up--I was completely polite, humble, and admitted over and over that i should not have waited and that I was sorry for any inconvenience.
I asked her if they automatically contact the doctor or not -- she interrupted me several times, making it difficult to actually ask the question. Finally, she said no and that it would not be until tomorrow to get my scrip (note: it's 2pm... why can't they just call the Doc and ask? There's literally nobody else in line and three people behind the counter). It's not an rx I can actually, physically go without -- so I asked if it would be possible to get a few to tide me over until then and she said yes (it's a one-a-day, so technically all I needed was one).
So I stood waiting.
I heard her call someone, "Georgina!" at least 3-4 times while waiting. That's not my name, that's nowhere near my name. Then she leaned out and said "Miss" and I came over. She said "I called you like 10 times, I was like GEORGINA!" -- I said that my name is not Georgina, so I did not realize she was calling me. She glanced at my rx and said "Sorry, but I done called you a bunch of times!" I'm sorry, you didn't call me, you called someone named "Georgina" and there was another lady at the counter when you called, so I assumed she was Georgina.
Then she began to lecture me AGAIN about not waiting until the last minute to fill my rx. I apologized and once again explained that I was just used to it being automatically refilled by the doctor, and I didn't realize they didn't do that. THEN she says, "I'm telling you, we did contact the doctor. And we just contacted them again." Now, earlier I was told NO they did NOT automatically contact the doctor. At this point, I realize she said that because she wasn't listening to or understanding what I was trying to say. So I said OK and wondered aloud why the doctor hadn't refilled it -- she pointed to me and said "That's why you have to call and not wait until the last minute." I'm sorry, but ... I didn't know. Maybe a phone call to say the doctor wasn't responding? Maybe...something from the doctor? In any case, I'll accept a level of guilt but seriously -- could you at least ATTEMPT to not be a dick about it?
So I continued to apologize, re-explained my situation once more and -- as I walked away -- she said under her breath "well, that was California. you're not in California anymore."
What was that for? What was the point of saying that, and how is that not completely unprofessional and rude? Once my scrip IS refilled, I will be switching pharmacies. This isn't the first time they've been rude and dismissive, but it's the last time I'm going to stand for it. read more