Beyond impressed with this team of great people! I needed a front window repair and scheduled an appointment via their online tool which was simple and easy. I got to my appointment and they looked at my vehicle and noted that I did not include in my appointment request to have a sun shade on my front glass, I actually didn't ever really think about it being such a great part of the window until they pointed it out. 'No problem' they said, we can get a front windshield with the shade from our warehouse - the price will be slightly higher (less than $20 more) in a day or two. They fixed the windshield with the glass with the shade which I am grateful for - I know I would have missed that shade if I didn't have it. They washed all the windows in my vehicle and vacuumed! Amazing customer service!! read more

So, if you get a rock chip and it hasn't spread immediately, don't take your car through a car wash. Oops. That was really stupid. Now rather than filling a little star-shaped rock chip, I'm replacing the entire windshield. To be fair, I'd forgotten about the rock chip when the car went through the car wash. If you need to replace a windshield or fill a rock chip, you can book an appointment easily online with Safelite. Very efficient and fast service. We were there before the place opened, just before 8 a.m. on a weekday, as the appointment was at 8. Do you need new wipers? They have them. Do you also need a special coating on your new windshield, so that water just runs off it, they got it. Just pay more. They are probably competitive to other places for new windshield wipers unless you do them yourself. We waited for the car in the waiting room, but they didn't take long to have the new windshield in place. We were advised not to go through a car wash with the new windshield for the next 24 hours. No worries there. read more

The guy was really helpful with my daughter who brought in her car as a college student she wasn't used to having a cracked windshield he was very consultative and let her through the process read more

Cracked windshield. Call, set appointment, have work done in 90 minutes, drive off. Cost: less than $300. What a deal. Service with a smile. Very efficient check in. Fast service. Easy to make an appointment. As cracked windshields are a total bummer, it is wonderful not to have to worry about the hassle of getting it fixed. Go to Safelite and you will not be disappointed. read more

Friendly, helpful people. Replaced our windshield and did the recalibration in less than 2 hours. The windshield looks great. They worked well with our insurance company and we just paid our deductible which makes the expensive windshield a great value for us. read more

The Safelite downtown Spokane was awesome. They figured out my problem and realized my window wasn't broken after all. They showed me what the problem was and how to fix it. There was no charge! They were very honest and helpful! read more

There are drug addicts defecating on the street in front of the business. My family will NEVER return here. The workers are dirty and unprofessional. It is not a safe environment. Their service reflects this, as they did not schedule my appointment because of a "System Issue". The real issue is drugs and lack of professionalism. read more

The best! Went in for a windshield replacement and recalibration. We were able to obtain a quote easily prior to our appointment and confirm insurance coverage as well. The staff at Post St was incredibly knowledgeable, friendly and helpful. They not only provided the service we asked for, but also went the extra mile to clean all our windows, the dash, and doors. Big thank you to Scott, who provided us with the initial information and quote, Bryan, who helped us with scheduling, and Jeff, the senior technician who guided us through the actual appointment and service. We were in and out early half an hour before their estimated time of completion! read more

I was in safelite auto glass on post street today. i was in there with my sister who had a problem with her 2017 Subaru outback after having the windshield replaced. upon arriving i learned that her car was having problems with the sensors located on the windshield that control her cruise control, forward, collision sensors and automatic breaking. these sensors are throwing codes on her car and putting her in direct immediate danger. after she spoke with the manager "scott" he repeatedly spoke over her while she was trying to speak, contradicting what she was saying and insisted she send it to the his buddy at the Subaru dealership across the street. By the time she got to the parking lott Scott had made her cry in a sexist display of mansplaining. This is a disgraceful act of trying to take advantage of a young woman who doesn't know alot about cars. she only just wanted him to correct the mistake he made when installing the windshield, so she could drive safe. this is not the first time i have had problems with this safelight location. they also broke a windshield in my freightliner while replacing it. the worst part was they left glass to fall from the dash, sun visors and vents. this all fell into our faces and eyes as we had to transport the truck to a collision center to have the dash completely disassembled and cleaned. safelite has no reguard for the saftey nor security for their customers nor do they have any integrity as a buisness. shame on safelite of post street. read more

I received an appropriate apology and was given free wiper blades and compensation for my wasted trip. Thank you Safelight for making amends. read more

Worst crack repair I've ever seen. The crack GREW when they "fixed" it. Now we have to get a new windshield and are out the money spent on the crack "repair." read more

My front windshield had a growing crack most of the way across it, necessitating a total replacement. Rather than have them come to my home or place of work, I took it to the shop. In a matter of hours it was back home. However, on the drivers side the glass was somewhat warped, and when it rained scratches showed down one side after the wipers passed. I called back to report and got my vehicle back in a couple days later, this time leaving it in the shop for the entire day. A Perfect job was done this time!! In addition, we received a can of window cleaner, and honestly, I have not seen my windows so clean in quite awhile, no matter what I do! So thank you, Safelite crew. I greatly appreciate your ethics and standards. read more

Good luck getting ahold of a human being. Everything is operated through their website and there is no way to talk to a real person without going to the shop in person. I was looking for someone to install the windshield for a restoration project and I was never able to connect. Find a local shop where employees actually answer the phone. read more

If they had a minus, Scott Patchett and Safelite Auto glass on Post street in Spokane WA. would be getting a negative score. We have a 2020 Honda CRV EXL. These models come with tinted glass. On our way home from the glass replacement I noticed a couple of circles in the windshield. These should have came off with a simple cleaning. I told my wife no big deal I will take care of it when we get home. If I knew then what I know now, I would have turned around and had them finish the job. Fast forward a couple of weeks my wife stated that her car seems hotter than before the windshield was replaced. I checked and found the windshield was not tinted at all. I contacted Scott he stated they had put in a non factory replacement. This was the first we had heard of this. Nobody made mention of this non OEM windshield. I contacted Honda and was told these windshields are thinner and they have had issues with other customers and none OEM parts. Scott was rude and condescending to my wife and was talking over her. Scott also told her that our insurance company told them to use this non-factory replacement. So I contacted State Farm. I was told by my Agent of over 30 years they are required to disclose this information. Scott refused to give my wife his supervisors name and number. I was a Honda and Acura master tech for many years . The windshield in automobiles are part of the crash protection in a roll over situations. So for future customer if you choose to make the mistake we did ask these questions. 1. Is the glass going to be Original Equipment. If not then why. 2. Before you leave you should inspect the job down to the smallest details. Is the glass clean is the tint the same. 3. Print this complaint and ask Scott Patchett if it is the way he plans on handling you as a customer. read more

Cracked passenger side window. Made appointment with Safelite. Showed up exactly when they said they would. Danny was very courteous, friendly, and you could tell a seasoned pro. Job done in under a half hour. Couldn't be happier. Hopefully no more cracked windows but if it happens....I'm calling Safelite Auto Glass. read more

Zachary called in the morning to give an estimated time and answer any questions. He arrived on time and did a fantastic job. Zachary is very meticulous to ensure the job is done properly. He even transferred my oil change sticker, vacuumed out the car and cleaned the windows. The price was right and the work was excellent. Wow! read more

You can call their number however, you'll be directed to another frustrated issue. Then once you click on all the prompts you are asked to speak to someone with only the ability to instant message you. They could give two shits about you. There is a script that they will and only will follow. read more

I went onto Safelite's webpage was able to book an appointment the very next day. They called and confirmed the appointment within 30 minutes of me making it. They had already checked with my insurance and let me know approximately what the repair would cost. When I arrived the check in even with COVID was fast and easy. The waiting area was clean and well set up for social distancing. The technician noticed I had new wiper blades in my car. He came out and asked if I would like him to install them for me. When they brought my car around not only had they repaired my rock chip, replaced my wiper blades, they had washed all my windows, mirrors, and vacuumed my floorboards. I was delighted to say the least. I highly recommend Safelite for all your auto glass needs. read more

Made an appointment for 9am. I was about 5 min late. I walked in with my two kids to a friendly environment. Some nice waiting chairs and a mini fridge of complimentary beverages (kids juice boxes, soda, and water) the gentleman at the front counter double checked to make sure the windshield they had for me was just perfect for my van and kindly let me know it would be about 1.5-2 hours. Sure enough, about an hour and a half later I got the call. Walked in, paid, got my receipt and warranty paperwork and was in my way. I wasn't sure what to expect with having my windshield replaced, but I would highly recommend this company and location to anyone looking for any of the services they provide! Thank you Safelite! read more

The reason for our visit was to fix a windshield chip which occurred driving from Seattle to Spokane. I questioned the repair, but was told it would be fine.Two weeks back in Seattle and the so called repair is now a huge crack going in 4 directions. Safelite did NOT follow through on their guarantee. Instead I was told that the entire windshield needs to be replaced. If they had fixed the crack to begin with or lived up to the guarantee I wouldn't need the new windshield. read more

My husband took his new truck here to get a small windshield crack repaired. He said that the staff was incredibly helpful and professional. They vacuumed the inside of his car and cleaned all of the exterior windows as well which was a great, appreciated bonus. Lastly, they inquired about insurance, even though we weren't making a claim, which resulted in a 50% discount. They certainly went above and beyond and we would highly recommend them. read more

I was very pleased with the service provided. I had an appointment to replace my windshield on my Jeep and they had everything done in an hour. The technicians were very nice and friendly and thoroughly explain the after care. They even checked my windshield before they began to make sure they had the correct one on top of cleaning my front windows before I left. I highly recommend this Safelite location! read more

Had my windshield replaced for a second time due to rocks falling off of a construction truck. Scheduling was easy and because of insurance, I was only out of $100. However, when the tech arived, he brould one that had a one inch scratch on it. I didn't want to wait any longer so I relunctantly agreed to let him install it. He was quick getting the job done but the next day I noticed that he did not replace the plastic piece that covers the wires to the rearview mirrror. I just wish getting a hold of someone after the job is done is as easy as it is in making the appointment. read more

Staci Rocks !! Like most reviewers, took a rock on the freeway. Insurance covered repair as damage was new and still pretty small (about the size of a quarter). Staci was scheduled, stayed in touch during day of, arrived when promised, did masterful repair, explained the process, cleaned the windows and vacuumed the front floor mats. Couldn't be happier !! read more

I got my quote online, scheduled the time and work I wanted. I showed up at their shop about 30 minutes early and surprisingly they said they'd get it in right. Their price is comparable if not cheaper than others. Their staff and service are hands down excellent. Highly recommend their service! read more

Safelite AutoGlass - Wifi speed - Auto Glass Services Near Me - Spokane, Washington

This is our second time with Safelite and their service is 5 star again!! Quick service and more importantly, supreme customer service!! A young man (Vlad) was the nicest person and was very good at describing the work he did! Always a great customer service experience!! For incidents that we dread (cracked or smashed in car windows) they sure make you feel so much better knowing that we will get the best attention. Thank you!! read more

These guys are awesome! First time I have gone to a shop to get it fixed/replaced, but this shop is near work. They had a replacement that had a little different tinting and they showed it to me first before installing. They said I would like it better and if I didn't they would make it right! I left my truck there and they called me in a few hours saying it was done, but that I could leave it there until I was done at work. When I picked up my truck, all the windows had been cleaned as well as the dash. Every employee I spoke with was polite and outgoing. Oh, and they were right! I do like the different tinting! read more

It was super fast to make my appointment on line. I got there at 8:00 am for my appointment and Vlad inspected the pickup and made sure I had specified the correct windshield. It took an hour and they vacuumed my rig and cleaned all the windows. They even fixed some loose trim below the windshield. They have snacks and drinks in the waiting room and it is very clean. Vlad was a pro. read more

Made an appointment with them a week in advance so we would have the window before our trip. When they didn't show up with in the time frame that they gave us we called and they said that they didn't have the windshield in stock. But they neglected to call and let us know. We could have waited for them the whole day. Very poor customer service! Now we have to go to another glass company at the last minute. read more

Great service, the person helping me at the counter even gave me a ride back to work after I left the car there to get worked on. They did an awesome job replacing my passenger side window and even cleaned the glass shards out of my car. Reasonable price. read more

Service is terrible. I called and they said there is no appointment and to drop off my vehicle any time. I show up at 11 am ready to get my window fixed and they deny to help. read more

I came to my appointment an hour late. I live 2 hours away from the nearest Safelite shop. The staff were very accommodating and courteous. The shop was very busy but they still installed my windshield. Their employee, Vlad cleaned all of my windows, dash and vacuumed my car after he installed my windshield. I will most definitely reccommend your services to my family and friends. read more

I want to talk to a real person not be told to go to the internet to schedule repairs or quotes.

Some transient kid shattered my windshield as I was staying at a hotel for business. Safelite in Spokane, WA quickly got me in, replaced my windshield, cleaned my car from all the glass. They were professional, efficient and did excellent work. I could not have been more pleased and I'm so grateful that they were flexible with my schedule so that I could travel back home safely. A big thanks to the technician that did the work and to the whole team that took excellent care of me. I highly recommend these guys to anyone in need of auto glass work done. I'm a new customer for life now. read more

Awesome experience from start to finish. I was already traumatized from my windshield and passenger window being vandalized. Thank goodness these people really know how to treat their customers--professional, yet still friendly and made me feel at home. Wish I had gotten the names of the two gentlemen that I spokw with so that I could give a shout out to them. read more

Coming home from Seattle yesterday a nice sized rock put a chip in my car! They got me right in, cleaned all my glass, gave me glass cleaner and vacuumed the inside of my car!! The best part? It was cheaper by $30 than what I paid online! I highly recommend them! read more

Had an amazing experience with Staci today repairing the chips in my windshield! I scheduled the appointment last night and the very next morning she arrived at my work to repair the chips. Not only did she do that, but she even vacuumed my car and hand cleaned all of my windows!! Amazing customer service, would definitely recommend. read more

Fast friendly service. Even though they were close to closing they were very polite and volunteered to stay and do the job so I didnot have to come back the next day. read more

Safelite did a great job repairing a couple rock chips on my windshield (even one that I had been told could not be repaired.) They were super friendly and really quick! read more

Please know my review is not based on the work that was done. I was pleased with the timely fashion in which it was carried out. However if you choose to schedule an appointment via online method (which seems to be basically the only way you can get thru at this time), Please beware of the extra hidden costs that will be associated with your service. These cost will not be disclosed to you until you have left your vehicle with them and they have begun repairs. You will not be notified PRIOR to give authorization to proceed with the work. And then when the charges are disputed by you they will offer an 'apology' and some "discount" to bring your balance "closer to the original price quoted" as if they are doing you a 'favor'! If you, as the professional service provider, see a mistake was made when scheduling the order online, should that not be addressed with the customer as soon as or shortly thereafter the appointment is made? Not AFTER service is provided. As a "reputable" company you should be held responsible for YOUR negligence, instead of deflecting your error to your customers! If its $5 or $50 Its hard earned money that in this day and time no one can afford to loose. read more