Today I had the pleasure of being assisted by Shavon at the Extra Space pompano , and I couldn't…read morebe more satisfied with the service I received. From the moment I arrived, she was welcoming, professional, and incredibly helpful. She took the time to understand my storage needs and provided clear, detailed information about the available options.She patiently answered all my questions and offered great advice to ensure I chose the right unit. Excellent customer service!! I highly recommend it and want to extend my heartfelt thanks to Shavon for their outstanding assistance. Sincerely, Thais

This storage facility is quite new and equipped with latest security technology, which makes it a…read moresafer option for your temporarily storage needs. There is still construction on site, but the main facility is already in operation. I moved to my new place and have been renting a unit here for a couple of months. I do like the facility itself, but what happened on Sunday, October 7th is unacceptable. I was heading to a meeting and stopped by Extra Space Storage to get an item i needed. On my way down the elevator all systems stopped working, so the people inside couldn't go up anymore. None of our codes were working and the main door to the storage was wide open. Myself and two more people were trapped inside the gate and the codepad for the main gate was off. I saw another gate at the end of the parking lot through the construction and drove there to check if there was another solution. This gate had an actual lock with a code. More people arrived at the storage and they couldn't get in, as the codepads from the outside of the main gate were off as well. Then i called the Storage number and talked to the manager of this facility Raul, who was quite irritated and said that he would be there in the next two hours. We didn't have two hours for this. I had people waiting for me and the other two clients had training to attend, so i asked Raul to kindly give us the code to the lock from the other gate, so that we can be on our way. His answer was: "I don't know the code and I am going to end this call, I don't even work here". What? Raul arrived after an hour, and what totally blew us away was his in-person interaction with us. We were asking questions, he wouldn't talk to us at all. Then he walked and yelled angrily that he is going to open the lock from the other gate and let us out. He walked there, he walked back. Nothing. Then he opened security panels to engage manual unlock. The whole time he was either yelling or silent in anger, he didn't listen to our questions, he didn't show us any quality customer service, he didn't provide us with any solutions, but he showed us how management here handles situations when things go haywire. After an hour and 45 minutes the gate finally opened and we left. What an ugly customer experience. There is so many storage options, customer service must be on its best nowadays or you can lose business. Im including the pictures I took from my car of the other two people who were stuck with me, and the client who coudn't get in.

Title: Exceptional Storage Experience at Extra Space Storage in Pompano Beach, FL…read more Rating: (5/5) I recently had the pleasure of storing my belongings at Extra Space Storage on Sample Rd in Pompano Beach, FL, and I couldn't be happier with the experience. From the moment I arrived, it was evident that this facility stands out in terms of management, amenities, and overall quality. First and foremost, the manager at Extra Space Storage is truly outstanding. Their expertise in storage management is apparent, but what sets them apart is their exceptional approach to all aspects of the facility. They ensure a smooth and efficient process for renting, accessing, and managing your storage unit. Their attention to detail, friendly demeanor, and willingness to assist with any inquiries or concerns make them a standout professional. Speaking of the facility itself, it is top-notch in every way. The units are spacious, well-maintained, and provide ample room for all storage needs. Whether you're storing household items, furniture, RVs, boats, or anything else, Extra Space Storage has you covered. The facility is designed to accommodate a variety of storage requirements, and they offer a range of unit sizes to suit individual needs. The staff members at Extra Space Storage are fantastic. They are friendly, knowledgeable, and always ready to lend a helping hand. They go above and beyond to ensure that you have a positive experience and feel confident in the security and accessibility of your stored belongings. It's reassuring to know that there is a dedicated team on-site to address any concerns or provide assistance whenever needed. The location of Extra Space Storage on Sample Rd is convenient and easily accessible. Whether you're a local resident or visiting the area, you'll appreciate the facility's strategic placement. It's easy to find and offers hassle-free access, allowing you to retrieve or store your items without any unnecessary challenges. Lastly, the community of fellow storagers adds to the overall positive atmosphere. Interacting with other individuals who are also utilizing Extra Space Storage creates a sense of camaraderie and provides an opportunity to exchange storage tips and recommendations. In conclusion, I highly recommend Extra Space Storage on Sample Rd in Pompano Beach, FL, for all your storage needs. The exceptional manager, great facilities, friendly staff, convenient location, and the ability to store a wide range of items make it the ideal choice. Whether you require short-term or long-term storage, Extra Space Storage will exceed your expectations.

We just want to drop a full review to let you know of the Service of Excellence provided to the…read moretenants at Station Square. The property looks pristine, the office looks always clean, as well as the Building 8 AC. Bathrooms are always hygienically taken care of and never missing basic supplies We have been a tenant over here for a long while, even way before Storage Post and Extra Space, so we do need to express our most sincere appreciation for the terrific job that Donnell, and now Carol, are doing as Team! From time to time on our way in and or out, we have the pleasure meeting other tenants and when asking them about their experience here we only hear great compliments about the Team. On all of those many years under either Storage Post or now Extra Space we did not hear a single negative comment about it. Donnell and now Carol are doing a superb jot on behalf of the property, treating it like their own. This is a rewarding achievement to any Management company and or owner. They do abide by the Extra Space Management policies and procedures and do convey them with great professionalism. Their enthusiasm is very real and truly visible. Their attention to detail is precious, and their smile quite contagious. The Team do deserve a huge pat in the back, leaving "extra space" for more compliments! Thank you so much Donnell, and Carol, for the way in which both treated us along the way. We are happy to be here! We do feel at home! Yours very sincerely, Sam

Excelente customer service , clean and safe storage unit , prices are very good and the best part…read moreis the fact that you get a human not a machine to help you set up your account and help you with anything you need .

I have dealt with the staff here for over 10 years. I have two rental parking spaces and have had…read moremultiple storage units. It's a little more than other places in town but totally worth it for the fact that it's secure for 1. And 2 any time I have ever had any issue with anything they fix it right now! They are great

mathew took great care of me and assisted me with such kindness I appreciate the helpread more

Once you start storing with public storage, they will continue to increase their prices at an…read moreoutrageous pace of up to 50% after a couple of months. What a scam! Shame.

I highly recommend this location. I stopped by yesterday to get some general information to rent…read moreout a storage unit. Curtisha went above and beyond and helped me find what I was looking for. If you're looking for a Location to be upfront and great service, I would highly encourage you stop by here.

This storage facility is very clean and cool inside. Alicia…read morewas extremely helpful and friendly. I highly recommend McNab Self Storage.

Nice clean facility. Seems safe. Manager Fernando…read moreRodriguez is extremely helpful and very personable! Would be nice if this location had a loading dock but suitable for our needs.

The young lady i spoke at the national level was very informative and helpful. The 5601 NE 14 Ave…read morelocation manager Fernando was very polite and extremely helpful. Fernando took the time to walk me to the location of my unit and explain/ demonstrate the locking procedure. Overall very clean and professional operation and Fernando gets extra points for going out of his way to help

I have had a unit at this location for about 6 years and Ada has always been helpful with any and…read moreall needs that I have had over the years including reminding me when payments are due or if there are other issuesl She is always very friendly and greats you with a big smile and a laugh. A pleasure to do business at this location.

This place is an absolute nightmare for vehicle storage. Not only did someone hit my car in a…read morehit-and-run, but the management completely ignored the situation and broke every promise to help. And you're probably on your own if anything happens. I was left to cover the full repair costs out of pocket while they did absolutely nothing.

I have had a storage unit here for over a year. Every time I had an issue or question the staff…read morealways helped. The staff here is amazing! I can tell customer service is top priority! Brandi, is always there to help.

3rd floor Pompano location was infested with cockroaches. Brandy the manger denied they had a…read moreproblem initially. Then I was finally told they'd fumigate. I asked to speak with the manager several times but was always told he wasn't on site. We vacated the unit today as there are still cockroaches on that floor. We threw most of our items away as didn't want to bring them into our home.