Amazing products. Incredible Quality. Very friendly service. Wide selection. Expensive and worth it.

Gorgeous showroom!! Love this little gem In Azle! The leather products they have on display are beautiful and made with such craftsmanship. read more

Cannot say enough good things about this place and the craftsmanship put into these bags and accessories. These are so much more than leather goods. If you could dream up a bag it is a Saddleback Bag. The staff is friendly and knowledgeable and great you like a relative. Christy was VERY helpful and felt like she went out of her way to help me. But you can tell she treats everyone the same way. The same can be said but my cute Narnia guide (didn't catch her name). You have to visit to understand that statement. The bag is not just a bag, duffle or briefcase it is symbolic of the person that started, designed, built, and own them. It is not political or racially motivated. It is rooted deeper, some would argue it is right next to where faith can be found. It is symbolic of how you choose to live your live and treat others you may meet along your path. read more

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Top quality leather goods at a decent price. Great value...durable goods to last a lifetime. I got one of their medium sized briefcases, then a belt, and a wallet, and keychains...loved them all so I subscribed to their Saddleback Club and got the men's duffel bag and I think it's the perfect size for my travel and it looks awesome and heavy duty. I only like to use heavy duty stuff and saddleback never disappoints. This duffel is dope. Thank you guys for your tough goods that will last. I can't wait to get on the road again with this new leather. Thank you Saddleback again for your top quality expecting only the best and making it...and God bless you all. read more

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I honestly cannot explain the negative reviews on here regarding this company. I'm a relatively new customer (2019) to Saddleback Leather. Like any major purchase, I review-review-review. There are several informative YouTube videos on virtually every Saddleback Leather product in circulation that I would highly recommend any savvy shopper to review. That said, I have made several purchases from this company. I have also returned an item within the 30 day window in my search for the perfect bag, therefore, I feel I am qualified to speak on both ends of the spectrum regarding their customer service, and I must say, it is a well deserved A++. Polite staff, professional, and prompt refund once item is received. If you're looking for quality leather goods, you will definitely find it here ... and not to mention, backed with a lifetime warranty! I recently visited the showroom in Fort Worth with my family, and had the opportunity to meet the owners, Dave and his wife Suzette (who also offers a myriad of quality/unique leather items under the label "Love41." I couldn't believe how approachable and humble both were. They walked out onto the showroom and started explaining the different bags I was looking at, and demonstrating the variations in the packing and wear of them. Had I not watched their video reviews of the many products they release online, I would have taken them as very courteous staff that were working the showroom. Unreal experience! Truly second to none quality/workmanship. I personally appreciate rugged leather bags that exude a rustic appearance. I find it all here at Saddleback Leather. And the SMELL of quality leather permeates every corner of this showroom. You'll truly have to experience it first-hand. If you follow my reviews, you'll see that I'm brutally honest and impartial. I can say, without equivocation, Saddleback Leather deserves every star I have given in this rating. Looking forward to future transactions (leather, unfortunately, has become an addiction). read more

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Amazing product, Company, and people. I was one of Dave's first customers and have been buying incredible pieces from him for a long time. Saddleback gear has travelled with me around the world many times. read more

I love the Saddleback products, but they have lost me as a customer. You can't order online, the site tells you items are in stock and it kicks out your order, they don't answer the phone, return voicemails or emails and at this point respond in any fashion. They do send out a lot of advertising emails, but if you can't back up your product, customers will migrate to someone who can. I wish them well, but I'd be surprised if they were around another year. read more

My brother has been shopping here for years, and since he was in town to visit, I decided to take him there. The staff were extremely friendly and very knowledgeable. The place itself was clean, well-kept, and a true homage to the spirit and cult that is Saddleback Leather. If you are a fan and in the neighborhood, I recommend checking out the storefront. read more

OMG! Visited the showroom with my brother in June 2019 and for a long time fan of SBL, this was the trip of a lifetime! Staff was extremely friendly and they even had a Narnia style closet with Dave's original briefcase in it (behind a curtain veiled passageway of course) Visit was awesome and can't wait to return. read more

The products are exquisite, and the staff are delightful. If you're not in the DFW area, I suggest relying exclusively on the chat function to solicit help with your online ordering. When I found that their warehouse and show room were within driving distance, I popped by. So I was fortunate to have a face-to-face with a few team members, and what a treat! This is a wonderful family-owned and operated business, so I can't encourage buyers enough to stick with Saddleback while they migrate their fulfillment systems. I purchased two bags for my hubby and daddy, and both are absolutely obsessed with their gifts! Seriously such beautiful products! If you ARE in the area, do yourself a favor and visit the show room. You can walk out with your purchase on the spot, and I can't tell you what a treat it is to peruse all those gorgeous leather goods! read more

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I bought a belt from this company through amazon and ordered a size 40 according to instructions by company. The belt I received was 4 ft . Then they made some comments about a sizing chart that they could not locate and said they would have to get back to me about actual size. Customer no service asked for pictures color and order number and then never responded back or did anything except make sarcastic suggestions about what I should do with the belt. A company that sells belts should know the size of the belts that are sold for 100 dollars. Company must be run by morons ! read more

To write this review is painful as I am a loyal Saddleback Leather Co. customer for over 10 years. I'll start by saying the quality of their products is excellent and their bags are noticed every time I step on a plane. With over 1.1 million miles on my bag, its barely broken in. Its the quality that gets the 2 stars. The reason for the poor review is the service levels. To echo others comments, to try an get someone to answer the phone in under 20 minutes is impossible...only to be dumped into voicemail. Messages are left for a call back (my time is money), without a return call. All this to ORDER ANOTHER BAG! In prior years, it was easy to speak to them. Despite the quality of your bags, no business can operate like this and I will now buy elsewhere. Very difficult decision, but read the reviews! read more

Used to be great (this is my 5th bag from them)...now they are making substandard products. Go ahead and try to get a customer representative on the phone in under an hour- chat is little better, normally takes 20 minutes or more before someone responds. Emails go unanswered for days. Once you finally reach someone, they are dismissive when told about defects chalking it all up to wear and tear (which seems a bit paradoxical given their warranty claims). For the money, I'd go with a reputable and more established company. read more

So I received my boot leather case for my iPhoneX and first look is that it looks nice real leather but once it's on the actual phone none of the cut outs are aligned and the phone keeps coming out the case. I've been trying to get saddleback on the phone but no answer, sent out a number of emails and no reply. I would definitely not waste my money on another on of there products. read more

Saddleback is the go to shop for all your leather needs!! I have frequented them mainly online. Today I got to visit their store front for the first time. I was warmly greeted upon entering even offered water or coffee. They used my name throughout my visit; was a very personal touch. I frequent Saddleback because the owners take care of their employees both here in the US and Mexico. They use their profits to make a difference in the world particularly in Rwanda. They are good people so you know that your money is not just purchasing great quality leather products; it's going to their staff and projects all over the globe. It was nice to be able to physically see, smell, and touch all of their catalogue. I own a wallet, backpacks, suitcases, and briefcases all of them I love. I'd highly recommend all of their leather products as they say your family and friends will fight over them when your dead.. read more

Saddleback Leather - Leather Goods Near Me - Azle, Texas

The recent issues they've been experiencing have been because they just migrated all their web services to a new platform. I submit an online request to return an item and it went un answered for a few days. I started calling their phone number (which has also changed but is accurate on their website). It took a while to get through but I wound up speaking with Dave's wife and she was a very nice person who explained to me what was going on. This is a small business. Be patient. They make great stuff. read more

I love Saddleback leather. My boyfriend has the "tank" and I have some Love41 items (sister company). High quality, made beautifully, I have even visited the factory in Mexico. These bags are incredible. read more

Their products are made in Mexico. They do not disclose this even though they charge premium for their products. I bought their bag in Ebay a few years back and was disgusted when I found out that their bags are cheaply made in Mexico. read more

I buy all my leather stuff from them. Premium craftsman near indestructible products. This is the best you can get. It's a small business and sometimes they have hiccups but they have always gone above and beyond to make things right with me and have even helped me with a special order. read more

I run a Canadian dental office and have been in search of high quality personal protective gowns. Really great that this company saw a need and found a way to help people out - large and small. These gowns are great quality and should last a long time with multiple washes because of the seam design and craftsmanship. Highly recommend and in this pandemic we're in a reasonable production time as well. read more

To put it mildly, I am a Saddleback Leather fan and have been so for many years now. I've owned several of their products during this time. Some pieces have come and some pieces have gone but one thing has always remained the same - these products are top notch all the way. When I heard that Saddleback Leather had opened a showroom, I was absolutely thrilled. Sure, I can order online but why not go to the source itself? I've been meaning to get to the showroom for quite some time. This past Saturday, I did just that. Finding the showroom was not all that difficult. It is in an industrial warehouse part of town but there is more than adequate signage to locate the showroom. The area of town is not run down though so do not let that deter you. One of the ladies that was running the showroom that day even waved when I pulled into the parking lot. How nice is that? When I walked in, I was in heaven. The aroma of the leather goods inside is nothing short of amazing. One of the other ladies working the showroom that day even joked that they had tried to burn candles inside one day and the customers asked them to blow them out because they wanted that leather smell. The showroom showcases all of the products currently in their catalog though not in every single color. When you go to ask them to pull an item for you, they go into their on site warehouse and pull the exact item in the exact color that you are looking for provided that it is in stock. They have some "retired" products on site that you can look at though they aren't for sale. They had Dave's leather suit on display. There's one more surprise but I won't ruin it here. Ask to take a peek behind the curtain. They'll know what you are looking for. I spent a good hour or two here. I left with a front pocket leather id wallet as well as a copper pen. I made a list of other items that I want for Christmas. Both ladies were very nice and extremely helpful. It was really great to chat with them both. Needless to say, I am a customer for life. I fully support the mission of Saddleback Leather Company. They do so much more than just make quality leather goods. This is a definite stop each time I am in the area. I can't recommend this business highly enough. Here's to five stars well earned. read more