Saab replay has always been there for me. I've been using them for about 15 years and one needs a SAAB guru when they have an '88 SPG. These older SAAB's have special needs and I can always rely on Randy and the guys (formerly Ben) to have that hard to find, now coveted component (front left signal cluster, most recently). Randy himself stopped what he was doing and had the broken unit out and the new on in, while I waited (7 minutes tops). I really felt taken care of... read more

Took my 96 900 se Turbo in today for the first time super amazing service so far def will update when work is done but made me feel right at home right off the bat very nice and stright forward service! read more

This place is great! If you have a Saab, you know how hard it is to find a decent mechanic who knows how to work on it. Saab Replay specializes in Saabs. Every time that I have brought my car in, they have been able to figure out what's wrong with it in minutes and are speedy in fixing it. They are also quite reasonable and will work with used parts when possible. No longer hard to find a trusted mechanic. Highly recommended! read more

Here's the long and short of it...if you don't own a SAAB, I suggest you go get one just so you can make these guys your MOR (Mechanics Of Record). I brought my car in and these guys know how to treat a customer. I am new to the business of SAAB ownership and feel particularly vulnerable to rip-off situations. If they were at any point irritated with me, they didn't show it. They worked with me on prioritizing the repairs that this thing needs, so I wouldn't broke for the next 12 months or so. If you do already own a SAAB, divorce your other mechanic and go to SAAB Replay. Tell Randy I sent you! (the one without the shifter knob) read more

I have been taking my 1996 900S into SAAB Replay since 1999. And they have always been straight with me, helpful and generous. I always keep up with all recommended maintenance so we have I have had regular visits over the years. They got me out of real jam once when I lost my transmission in Lake County and found me a reasonably priced tow truck to get my car back to Berkeley. Also retro-fitted with an improved hydraulic clutch while the transmission was out. read more

Love these guys! Saab's are quirky and cost alot to repair-so when my 2003 9-3 that I purchased 6 months ago died on my went up to Oregon I thought, crap, this is trouble. Randy and crew were excellent-it was tricky to fix but they took the time to figure out what was wrong, explain it to me and made sure I was comfortable with all the work they were doing. Randy is great, fun to talk to and very patient when explaining the in's and out's of my car to me. Cost less than I thought it would too! read more

I have no idea where all the negative comments are coming from. Come on people, you have a SAAB! Owning this kind of car should make you aware that the parts and labor are expensive. It is not Saab Replay's fault. Parts are expensive. Period. If you don't like having a car with an engine that is backwards and sideways, get a Chevy. That said ... About three years ago I decided too move to Austin, TX. I had very little funds as I had just graduated Massage Therapy School. Randy wanted to make sure my Saab would make the cross country trip, he worked his ass off, stayed after closing even came in on one of his days off. Best part, I was able to barter Therapeutic Massage for the work he was doing although he threw in extra things just to make sure I was safe. Still, after three years of being in Texas I can (and have) called Saab Replay for advice, Randy has been so kind! I don't think they deserve all the criticism. They are busy because they do good work and care about the quality. Think about that next time you get mad because your car isn't ready the same day. Things happen in life that you can't control but, you can control your attitude. I miss this place. read more

So it may be 2014 but I happen to be in need of a new used car and purchased a 1996 Saab Convertible, and being that I am and was a 1st time Saab owner I had to play the Let's find an amazing mechanic game. Well Saab Replay you are everything I could have ever wanted and more. These guys are honest, trustworthy, reliable, fun loving, and good at what they do... and what they do are SAAB's. As long as I have this car, I will be using these guys as my Mechanic's. They are my hero's x 2 as they just saved my butt again on 7/30/2014. read more

Driving from Salem Oregon to Texas and had some car troubles passing through Richmond. Found his shop online and called him, told me to bring it in. I told him my situation and he had the car parts preferred and put in by noon the next day! I also came in 10 min before closing the night before. The 2 guys were so very nice and actually knew what they were doing!!! VERY IMPRESSED! Love this place, would go back in a heart beat if I didn't live so far away. They also gave us a ride to and from the Bart station while they worked on our cars! read more

Got stranded in the middle of the night after the AC unit of died and stopped my 93 convertible from starting again. The guy took about 20 minute to check what was going on, tried to sell me a new battery even tho there was nothing wrong with it. He just released the compression that the AC unit, changed one rubber ban and asked for $300. I guess I must be blessed with my mechanics in LA (two guys from Sweden) who operate on a totally different price scale, or perhaps that mechanic in Berkeley could see easy profit from the guy out of town, but I thought his fee for a 'diagnostic' and a simple fix was ridiculous. After complaining and mentioning to him that he had not mentioned a word about fees to be expected in those twenty minutes, he brought the fee back down to a manageable $150. 300 to 150 is the elasticity of that guy's commercial ethics. I'll let you guys decide on whether you'd want to rely on this guy as being trustworthy or not. That's only my experience with Saab Replay. read more

I was very disappointed by the service here. I took my car in for new brakes and to have them fix a warning light that would not turn off. It took 3 trips to get the brakes done! Each time, I left my car and they let it sit all day without fixing it. I then called them late afternoon and they were said they did not have time to do it, and I would have to leave the car or bring it back. To their credit, the guy at the front desk was always very nice and apologetic and had excuses, but it was still frustrating. They never did figure out the warning light (which required a fourth trip). They ultimately recommended that I take it to someone in Marin. Instead, I took it to the Saab dealer in Oakland, and they fixed the problem instantly and for a low price. I would not go back to Saab Replay. read more

We have been taking our Saab 900 there for years. They care about the quality of their work, and therefore it may take a little bit longer then at other places, but that is ok with us. If something comes up, a price change or they found something else wrong with the car, they call back with recommendations. Price is better than the dealership. read more

Great service. Even when the shop is packed, they find time to get you back on the road as quickly as possible.

I have been going to Saab Replay for more than five years for service on my 1999 Viggen, They have always been consumate experts with Saabs, they tell me my options and are fair in their pricing. I have dealt mostly with Randy and Tivo and they are both experts. I will continue going there. read more

ZERO STARS. FIRST OFF LET ME MENTION THAT I SAW THEM RALLYING MANY CARS DOWN THE NEARBY STREETS PEELING OUT FROM 1st GEAR. I spent much time adjacent to them at the Missouri Lounge (don't worry I crash in my van that's how I noticed this so often). My bad experience started before my car was off the tow truck. I needed my radiator replaced and brought my own part. The car had sat for a few months of the battery had died and the thinner sharper looking dude was trying to tell tell me he thought my engine was blown because he didn't get a compression start. My parking brake was not working also and he almost made a serious mistake getting the vehicle off the truck ignoring the tow truck drivers directions not realizing the tow hook had wrapped inside my rim somehow. Anyway they advised we do the thermostat and water pump which of course I said yes to knowing I put a lot of water thru that water pump. I hadn't driven the car in months so I was really excited when I got it back TWO WEEKS LATER. They had quoted me $400 and I bought a battery from them and they tried to give me a bill of $750. When I was dismayed by that price he instantly took $100 off so I gave him $600 in cash and said I had to wait for the rest of my check to clear and he told me that he would leave a $50 balance in my account. Anyway I was driving to work about a mile away when I noticed steam coming from the hood and had to pull over and all the radiator fluid had been gushing out and this was on a Friday so I wouldn't get the drive the car again till next Tuesday. So apparently they didn't want to test drive my car as it was not in good enough shape to rally. They called me that day to let me know they found the source of the leak which was the water pump and first try to tell me it would be $600 and that the part alone was $400. No I didn't get charged for this in the original bill but we had agreed to do this job already and here we are discussing a water pump job now. Now I must admit that I could feel a scam coming from these guys and play dumb to see if they would take the bait. When they brought up the water pump I asked "where is that part located in my car". I told them I had to do a little bit of research and then hurry down there to retrieve my key and get my car the fuck out of there and basically the same shape as I had brought it to them in but out $600. read more

I grudgingly give them 1 star. I was new to the area and basically picked them from the phone book I took my SAAB in because it was making a squeak as I started it and the battery was losing power. I actually had looked on the internet prior to taking it to them and suggested it might be the crank shaft pulley as the year of my car , the pulley was in 2 parts and after many years it was known to separate and make this noise during starting. The mechanic was a bit condescending and dismissed it. They replaced the voltage regulator and I came to pickup the car. I got in took it home and the next day it was dead. I called them the guy said to bring it in and they would look at it. The next diagnosis was an accessory must be drawing power. They said it was a short in the door light. I came to pick it up and it was totally dead. The apologized and said they guess they could have recharged the battery. (that btw is a standard prat ice for any reputable garage to charge a low battery) It was a Friday so I had no choice but to leave it over the weekend. I ask them if they needed me to lock it, They said no they would put it inside. I went down to Juans for dinner came out at 730pm my car was still on the street UNLOCKED and they were all gone. Not only that but the car was not running properly after I picked it up. The idle was off and they had somehow disconnected the vents. He did fix the vents, but I had to have the idle adjusted by the new mechanic. I don't know what they did to it. I finally gave up and took the car to another garage who diagnosed the problem as I had originally suggested as the crank shaft pulley.. This mechanic told me an inexperienced person who was not that familiar with SAABS would have missed it, The new mechanic fixed it and have had no further problems, It wasn't just the total incompetence of the mechanic but his attitude was unprofessional and aloof. They never called when they said they would I ALWAYS had to call several times during the day to get any type of answer.I spent $300.00 and a lot of aggravation.I should have known when the mechanic said he really preferred VOLVOs and only had a few years experience working on SAABS. DONT GO THERE!!! Anyone who owns a SAAB knows you have to have someone KNOWs what they are doing. Oh Yeah their website...UNDER CONSTRUCTION forever. read more

These guys have a genuine passion for the work that they do, and they know thier stuff. I needed the hatch door replaced on my car; not only did they do an excellent job, but I walked out with a couple new bulbs, new wiper blades, and they polished up my car and cleaned the windows, complimentary. They went above and beyond their immediate job, and did it quickly and courteously. I have never had a mechanic who made me feel so at home in thier shop. I will only buy Saabs now just so I can keep these guys as my mechanics. I trust them completely. read more

They are big Saab fans and seem to know the cars inside and out. Randy hung in there on a Friday evening so I could get my car back for the weekend. Will be back for the regular maintenance on my 9-3. read more

What a joy this place is! These folks really know their Saabs. Mine is a 2001 93 that hadn't been worked on for years. They did the major service, fixed the antenna and broken shock absorber. Randy and the team went out of their way to keep the costs down. I even got a small discount for displaying the Saab Replay license plate holder! How great is that?! They gave me a heads up when to bring it back in for brake work. Vernon in the office is sooo friendly! He called w/ updates on my service every day. Where else are you going to get that kind of personalized service? My husband says our Saab has never run this well! Agree with the other posters that it's worth it to go out of your way to have your Saab serviced here! It's all good! read more

This place is solid, not sure why it has so many negative reviews. I am a 20 year old college student who tinkers with cars and knows my way around an engine bay, but I got my first SAAB, and was a bit intimidated. I decided to take it to saab replay after running by one day. The customer service is amazing, Randy, Terry, and the whole crew are VERY friendly from the moment you walk in, the conversation is relaxed and chill. They explain what needs to be done to your car now, what can wait, and what really doesn't matter. They are very precise in explaining how your car works, and take the time to explain exactly what they are doing, and why they are doing it before they even do it. Very trustworthy, they clearly have a passion for SAAB. They go out of their way to save you money, I had a synthetic oil change, a clamp and washer replaced on my turbo (i was losing boost), and all the vacuum lines (they were cracked and worn, 4 feet worth) changed, during which time they were showing me and explaining to me why and what was going on. Oh they also inspected my cars motor bay topped off my fluids and all this took over 3 hours..i was charged $145, at a normal shop that would not even cover the labor rate costs. But this isnt a normal shop that is out for money, they really have a passion for SAAB. THIS SHOP AND ITS CREW ARE AMAZING AND I HAVE UTTER CONFIDENCE IN THEIR INTEGRITY AND ABILITY TO GET MY CAR IN AND OUT AT A LOW PRICE. read more

Good Morning, So yesterday I picked up my car from Saab Replay and I was stooked! they fixed it In a day and the cost was About half what they could have charged me. truly surprised.....as we know these cars are not cheap to fix!! then after I Paid , I said can I see the part? Not only did he show me the --- Direct Ignition cassett... he unscrewed the 6 screws by hand he showed me the melted transformer in side it and I knew my car was good. off to the beach today! Thanks REPLAY!!!!!!!!!!!!!!!!!!!!!!!! Peace G read more

These people are nice but they don't know what they are doing.They are under staffed and they had my car for over 2 weeks, telling me that they didn't know what was wrong with it. Only when I threatened to take it somewhere else did they fix the main problem. My car still has the oil leak that they didn't fix and they didn't even give me an estimate of the other problems it had. I am not pleased with the work that they did. read more

i like these guys despite their inconsistencies.. the mechanics are great and deserve slightly better management and customer service.. i sure do miss Andy over there... read more