No hassles, and each person we spoke to (along with our sales rep, Ahmad) listened and were…read moreincredibly kind, present & patient. My parents needed a car that's safe & fits their life, Albany Subaru really helped them make that happen. Each rep & manager went above & beyond to help. The entire situation was the best I have ever experienced at any car dealership. Kind people who listened & made it a "not-like-buying-a-car", something you'd experience in a small town. Pretty exceptional.

Did not buy a car from them. Their pricing is unrealistic for the market…read more Was shown a used 2019 Subaru Impreza Premium. There was visible extensive unfixed body damage on the car on the rear panels with dents, scratches and rust from accidents not reported on the Carfax. It would have required several thousands of dollars of bodywork if I had bought it as is for $16k. I was told the car was a California car when I asked. It was not. It was originally from Washington state. I asked for lower price and tried to negotiate a lower price. They were not flexible on negotiation. I don't want to pay $16k for a car with damage from 1-2 unreported accidents, even if it was fixed. The long term value of the car will be impacted if I go to resell. They reacted like their prices and services are special and don't have to be inline with the Carfax and the market. As a woman buying a used car, I found them condescending and arrogant. I am the one who makes the big money, manages it and makes big purchase decisions. Not my husband. The thing is I can easily find a comparable car elsewhere for the same or lower price with no accidents and damage and buy it. It's called the Internet. If I'm buying a $16k car from a national brand dealership, I am expecting a car to be in good condition ready to go out the door with no repairs. I don't wish to be inconvenienced by costly repairs and wait times. So I will not be buying a car from Albany Subaru. I was also looking at other cars there, I had a budget. I don't feel like they are upfront with their customers, flexible nor truthful. I am unsure of the their cars at the same $16k price point -- as if they might also have similar issues. I don't feel like wasting my time.

Great experience buying my first car here! The customer service was amazing, and Luis was…read moreincredibly helpful throughout the whole process. He was patient, knowledgeable, and made everything easy to understand. Highly recommend!

At last! An honest used car salesman!…read more Found a car I was interested in online, and called to see if it was still available and to get a sense of the dealer and the vehicle. Luay spoke with me and I was impressed by his frank appraisal of the car and general attitude. I showed up at 10 AM and Luay was ready with the key and had the car prepped and looking good. This car is a 2016 Honda Fit with just over 98k miles. It has some cosmetic imperfections, as any car that age does. But after a thorough test drive, i felt that this car would serve us well. Luay and I reached a deal quickly, and i drove the car home. I bought this car on the 9th, but wanted to give it some time in case any issues arose. None have, and I am super-pleased with our new vehicle. And even more -- this was one of my best ever dealings with a car dealer. When you're looking for a good used car, give Luay a call. I'm sure you won't be disappointed. I know I wasn't!

Recently purchased a Honda element from them. Upon dealership inspection, there is 4,000 worth of…read moredamage including a cracked radiator, broken engine mounts, algae in the brake fluid, and discolored steering fluid. I completely understand when I purchase an older vehicle it will come with issues. But the biggest concern is the fluid & cracked radiator. They said they stand by their cars, they said they have a mechanic, then how do you ignore these big issues? Oh, it's an old school used car salesman! Beware

Honest people. That's my takeaway from having bought two cars from Edward and Steve at Autometrics…read more They keep their word. Honest brokers, honest businesspeople, kind and caring. With both cars, they've fixed small issues they were under no legal obligation to fix, saving us a lot of time and money and stress. Both cars are going strong -- one of them for almost 7 years now. We are grateful to them, and Autometrics will definitely be our first stop the next time we're in the market for a car.

Very professional and straight up about pricing and availability. No hidden fees. I got a great…read moredeal on a beautiful vehicle no issues. It was obviously well maintained . The registration and tax were included. I was able to test drive and pay cash and drive home in a very nice car. Marcus is legit no bs. Tell him Christina sent you.

I needed a car asap, walked into Privilege Motors dealer ship off the street and ended up with an…read more2011 Infiniti G37 hard drop top. Beauitful car ran like a champion. Turned me into an Infiniti lover. The customer service was great, i left feeling great about owning and driving the G37. My second car was a 2012 Buick Regal, great car runs like a champion. After the first car, i didnt think twice about my new car. The owner is great at making sure everything is understood. I would recommend Privilege Motors to any and everyone that asks me about where i got my car from. It is located on San Pablo across from Happy Donuts and 938 Crawfish.

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.

The best car buying experience I have ever had by far! Entire process from initial contact to…read morereceiving my car was frictionless and effortless. Excellent communication, service, and timely replies. I received a significant discount on the OTD price, even when including the BuySide Auto fee. On top of that, I NEVER had to step into a dealership, talk to a salesperson directly, spend hours playing the "let me ask my manager" game, or have to talk to a Finance manager and repeatedly say NO to unnecessary options. All communication was easily done through email and text, although phone and in-person contact was also available. Process starts with completing a convenient online request. From there, Kim contacted me to fully understand my wishlist, range of optional requirements, and any non-negotiables. After reaching out to their dealer network, within a day she provided a list of potential matches with estimated OTD prices, which included some in SoCal available for transfer to the Bay Area and cars still in production with estimated availability dates. I had a lot of questions and some requests and Kim was very responsive and instrumental in relaying them to the dealer and advocating for me. Even my request to remove all dealer installed options was negotiated by Kim and granted by the dealer with no hassle on my end. I paid the BuySide Auto fee to reserve the car for purchase and when the car was available I opted to pickup at their office in SF. Home delivery to SF is also currently no charge, while delivery outside of the city is available with a modest fee. Upon first contact, I asked if weekend pickup or delivery was available, since their normal hours are on weekdays. Kim made note of it and remembered my preference even after the sale was completed. Chris was able to make himself available for Saturday pickup! We took a walk around the car took a look inside. We spent no more than 10 minutes reviewing and signing paperwork, received my keys, and I was off with my brand new car! Both Kim and Chris were great to work with and I have no hesitation in working with them again for future car purchases.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

Escobar Motors Auto Care is fast and efficient, and also they can fix any issues in few hours…read more Escobar Motors provides excellent service and also they're timely and fair with their pricing. And what I liked about Escobar Motors that they work extremely clean and that they take pride in their business. That's why I highly recommend Escobar Motors.

Easy to contact, just pick up the phone and call. Exchanged most of the details over text which was…read morenice because I could always refer back to them. I needed my brakes, rotors, and a wheel bearing replaced and Oscar was able to schedule me in within the same week. He came to my house and serviced my car in the driveway while I was working from home and helping my kindergartener with her school. Brakes work perfect and no more humming noise! Highly recommend!!!

I have purchased many Vehicles from Bill Kirchen the owner of D&B auto. Bill is a character but he…read moreis honest and fair to deal with! He deals primarily in high mileage cars but with his 40 years of experience he is a total professional in carefully buying these cars! He checks everything on them before he purchased them for resale. I have bought over 7 cars from him in the last several years for my grand children and friends who need an inexpensive high mileage car. I found him to be totally honest and reliable if there is a problem after the cars are purchased to be fair in resolving any problem! You could not deal with a more honest individual in a industry of many dishonest people! You cannot be in business over 40 years and maintain your integrity if you are not a honest and fair person to deal with! His cars have always been the most reliable and least expensive in price in the whole Bay Area as I have checked many competitors!

I had such a great experience purchasing my 4Runner here! Brian and David were excellent from start…read moreto finish and made the entire process smooth and stress-free. They answered ALL of my questions (and trust me, I had plenty) and truly went above and beyond to make sure I felt comfortable with my purchase. I had been shopping around for a 4Runner for a while, and the second I saw this one, I knew I was in trouble. It literally had every single thing on my wish list... black, lifted, the wheels, the tires... everything. At that point, walking away was simply not an option. Brian and David were patient, helpful, and never made the process feel overwhelming or pressured. I'm absolutely in love with my 4Runner and couldn't be happier with how everything worked out. Thank you both for making such a big purchase such a great experience!

Terrible service, kind of play where they act like they are doing you a favor by showing you a car…read moreor any other aspect of their job