My husband's insurance office used to be nearby Autometrics many years ago, so he got to know and…read moretrust Edward, the owner. Our family purchased and sold several cars here, and we recommend them to our clients all the time and always hear good things. My daughter got into a car accident with her almost 20 year old car and it wasn't worth it to pay for the repair. She came down to look at some cars we identified on their website, which is super easy to use and understand. The lot is filled with clean title, immaculate cars. We got to meet Edward and his associate Steve in person. So friendly and not pushy at all, but they helped us make a decision by getting to know my daughter and what was important to her. Once we picked a car and agreed on price, Edward spent quite a bit of time explaining each page of the contract, to make sure we understood. As my daughter signed her first contract, wow, adulting, it was a proud moment, and a fun one too, as it was NOT the typical, tense, too long sit down at a dealership. It was a pleasure to sit across the table from Edward, who spent all the time with us that we needed, and not a minute more. I hear some complaining about purchasing used cars and then they have problems. First, some perspective: used cars are sold AS IS, so if you're not sure about a vehicle, get it inspected by your own mechanic, you buy at your own risk. Second, older cars can have issues. That's not the fault of the dealer. If you want no problems, buy new and get a warranty. That said, Ed does a great job making sure the cars are clean. There were a couple of minor issues with the car, so we came back a week later and he took care of them himself, no charge. There's also a 90 day limited warranty, where he will split the repair costs if you use his recommended shop, Super Auto down the street. We already go there, they are geniuses with diagnostics and have lower labor rates than most. I already trusted Autometrics because of my husband's many transactions and referrals, and now, after my first hand experience, I highly can highly recommend them. I wouldn't trust just anyone with my own child, that's for sure!

Recently purchased a Honda element from them. Upon dealership inspection, there is 4,000 worth of…read moredamage including a cracked radiator, broken engine mounts, algae in the brake fluid, and discolored steering fluid. I completely understand when I purchase an older vehicle it will come with issues. But the biggest concern is the fluid & cracked radiator. They said they stand by their cars, they said they have a mechanic, then how do you ignore these big issues? Oh, it's an old school used car salesman! Beware

(Please note that this rating are compared to other lot dealerships and not to be compared to an…read moreofficial manufacturered dealership such as Toyota, Infiniti, Nissan, etc.) So this past weekend, the Boyfriend decided to look for cars around the area he feels most comfortable purchasing, Albany, CA. (Simply because, he had purchase practically all his cars in this area and no one has tried anything dirty to him yet) We decided to head down the San Pablo road and starting looking for cars in car lots. Mind you, I've never looked at cars at lots. In fact, I never bother even trying believing that all they want to do is rip you off with a car that will break down in matter of days. However, the Boyfriend was experienced in looking and talking to car sales men I didn't say anything to his choice. (You have to let the man do what he wants first; if it fails then put your two (2) cents in... softly) So after driving pass quite a few of lots, we finally stopped at this lot. From my perspective, this lot had the best car selection compared to the others on this road. I knew the Boyfriend was really wanting an Infiniti, but he was open to other types. We saw several Acura TL and a few Lexus he liked. I think because he dealt with this lot before (5 years ago) he knew he had to stop by this spot before buying any car outside of it. We parked and walked the lot. There were Rolls Royce, Mercedes, Infinitis, (I was attracted to the Nissan 240sx) Acura TL, Dodge Magnum, Lexus... you get my drift. (The other lots had a lot of Ford trucks, vans and SUVs.. and the Boyfriend wasn't interested in them.) This lot hit the right spot for him (and also for me). We saw two infinitis there. One had someone already putting a down payment to, but the black one (G35) was available. Before we went googoo gaga-ing over it, he wanted to walk down to the last lot on the road before really looking into that car. "We'll be back." he says to the salesman. The other lot (a block away), in my opinion, has the 2nd best car selection on this road. They too, had an Infiniti G35... however, it was bright red. (I always say, anything that's a bright color is a color that is setting you up, "asking to be pulled over") We took a quick glance at it and started back to this lot. He salesman saw us walking back up and instantly asked, "so, you want to start on that paper work?" (Straight to the point, I like it) While I walked around the lot and checked out their cars, the Boyfriend gave him the necessary ID to check his credit and all. His credit came back and was pretty much approved for about 90% of the cars in the lot. I came inside for a quick second to see what its' like inside. There was a receptionist which seemed as if she was busy with piles of paper work. An italian guy gentleman who looks tired and drained and stressed. And a salesman who's tired but straight to the point type of man. They discussed a bit more about the cars he was interested in. Like a child in a candy store, I just walked around looking at how clean the cars and awe and ahhing. (hehee) We didn't have any appropriate paper work so we left and told them we will return in the morning. (I had to work on a few stuff before we left home, so we didn't actually arrive 'til sometime in the afternoon) The next day, we just got out of our car and the salesman stood at the door way and shouted, "did you get the message?" I looked at the Boyfriend and he shouted back, "what message?" "You're approved for the Infiniti!" "Now thats what I'm talking about!" he shouted back. (Haha That was a nice way to start the paper work) When we walked in, instead of a receptionist and a older (what seems to be) italian gentleman, it was two young bucks and the salesman. One of them looks so focus that if you bothered him he looks like he's about to snap (this is the the accountant I believe, the good looking one). The theres the other guy -whom I'm still figuring what his role/position is- what seems to be very busy with absolutely nothing. He seems to be a bit of a grouch and lazy (by the way he drag his feet when he walks). I figure he must be related to somebody there is probably the only reason why he is working there. Anyways, after everything went through and the paper work was done (yes, we test drove it before started the paper work), we left. The Boyfriend was happy I can tell. But being a man that he was, he was holding it in very well. Customer Service wasn't the best that I've experienced but these people were honest and straight to the point. I like that. They also pointed out that we were the first (in a long time) that was honest and was able to down a whole first down payment to them. They actually helped pay the 50% of what was needed to get the other loan that would help the Boyfriend knock off a year off his payment plan. The verdict: Don't hesitate to get a car here. Good people. I like the salesman =]

these people are scammers they will hike up the price and lie about the mileage. I got a car that…read morewas almost $4k more than the price should be and I let them know that and also they lied about the miles by 800 that mean the car was really overpriced. i know 2 people with the same car as me and paid way less then what i paid they went to Zaza Auto In San Leandro i wish I knew about them before I went to these scammers

Great experience buying my first car here! The customer service was amazing, and Luis was…read moreincredibly helpful throughout the whole process. He was patient, knowledgeable, and made everything easy to understand. Highly recommend!

At last! An honest used car salesman!…read more Found a car I was interested in online, and called to see if it was still available and to get a sense of the dealer and the vehicle. Luay spoke with me and I was impressed by his frank appraisal of the car and general attitude. I showed up at 10 AM and Luay was ready with the key and had the car prepped and looking good. This car is a 2016 Honda Fit with just over 98k miles. It has some cosmetic imperfections, as any car that age does. But after a thorough test drive, i felt that this car would serve us well. Luay and I reached a deal quickly, and i drove the car home. I bought this car on the 9th, but wanted to give it some time in case any issues arose. None have, and I am super-pleased with our new vehicle. And even more -- this was one of my best ever dealings with a car dealer. When you're looking for a good used car, give Luay a call. I'm sure you won't be disappointed. I know I wasn't!

They were great helping me carry out warranty work. I'm looking forward to carrying out my…read morerecommended service intervals with them in the future. Jay was above and beyond.

Got my radio unit replaced here under a recent warranty extension, so everything was covered for my…read more2019 Outback. I made an appointment online but the service manager Aaron called me to explain that he would cancel the appointment for now, start ordering the part (no obligation to replace/fix if the warranty somehow didn't go through), and have me schedule a new appointment when Subaru of America releases the warranty extension on my car. I liked that he was honest about the situation and didn't just go ahead and schedule me, likely resulting in me paying a lot upfront. When I arrived to my appointment, the process was fairly smooth. But I did find it a bit frustrating that I couldn't hear the service advisor Torii from behind the desk at all, especially with all the noise inside. The work on my car was quick and ready for pickup within a few hours. They texted me if I wanted to do some other replacements (cabin air filter replacement $79.95+plus tax, engine air filter replacement $59.95+tax, battery cleaning due to corrosion $49.95+tax) that they found during the multipoint inspection and included the price which was helpful, though I declined the services. Overall, I had no major issues for this service covered under warranty, but I can't speak on what the experience would be like for services that I'd have to pay for myself.

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

Long overdue review. Bought my Model X brand new and noticed uneven doors right away, could even…read morehear air on the freeway. This location tried to tell me it was "normal," which is unacceptable for a $100k+ car. After pushing, they finally agreed to fix it under warranty. They also claimed no loaner cars were available and expected me to figure it out with kids. When I said I'd come back another day, they suddenly "found" one. This happened to me 3 separate occasions... Feels like employees are using the service cars for themselves instead of saving them for customers.

I preordered some tires three weeks ago and had my appointment scheduled for 10AM 2/28/26. I got…read morethere a bit early and checked in. 45 min later, they told me the tires I ordered were sold to another customer. Then they added more salt to the wound by asking if I wanted to pay more for some better tires. I previously had Michelin Primacy. I looked at him with a "WTF" face and asked why were the tires I ordered three weeks ago sold to another customer and why should I pay for someone else's mistake. They eventually gave me the Michelins at the agreed price. The lack of communication reflects poorly on this company. And I love the cars too.

Very responsive and easy to deal with. We were looking for a car for our teenage daughter and they…read morecalled right away after I sent an online request. Kathy confirmed details of the car and availability. She's professional, courteous and did not pressure us at all. We ended buying a different car from a different dealership because of my daughter's preference in vehicle, but they were ready to go just in case that deal fell through.

Had a perfect - bait and switch experience. Found a car at a price that I wanted. I was seedy to…read morebuy at the listed price. Test drive was great and then when they got the paper work they added 2500 add-In for Lo jack and other stuff. And the sales manager says it is not negotiable. So we just walked out. Wasted an evening not sure what kind of business / customer experience these type of car dealers want to build. Heads up to the next person who is going there seeing a good price on their website. Make sure you call and get a OTD before going.