Easy and fast transaction , Tony is awesome, grace and Adam also awesome…read more Easy and fast transaction , Tony is awesome

i had to take my car in, but at another dealership. completely disregarded me with no follow-ups so…read moreafter a week with my car not being worked on and no updates, i called to get my car out of there because of poor service and communication. i called hilltop and they told me to drive it to them directly, and within 30 minutes I was already out the door! hilltop has to be the most efficient dealership i've experienced. the staff was great and personable and told you exactly what was wrong with my car which, turned out nothing was wrong with it! Would highly recommend coming here and will keep coming back even if it's a 30-40 minute drive. PS don't ever take your car to Colma unless if you expect to have your car sitting for weeks without communication or movement

I recently, no more than 2 months bought a car from rays auto, the key stopped opening the…read moredoors.Was he absolutely no help, uninterested in trying to be, I now have to take the car to the shop.

I purchased three different cars from Ray first time was back in 2010 and second time was in 2015,…read moreand recently I just purchased a beautiful MBZ ML 350 last month September. Everything time I purchased a car from Ray it's been a Great experience because he's honest and he takes his time to sit down with you to better understand your financial situation he helped us get financed everything time we purchased our cars and made the process very easy and smooth for us. Really appreciate how he works with everyone and love his inventory of cars the last two cars we purchased we loved never had any issues and We expect the new ML 350 we purchased will Be great too..!! And love that it's a local family owned business I will always support good local businesses :)

My experience buying car at Hilltop was amazing. JC and Mel were friendly, professional and they…read moreknew exactly how to help us. There was no force to buy extra stuff and courteous service throughout. Highly recommend them both

Had a great experience with Mo at Kia. Helpful and professional, walked out the Sportage Hybrid…read morevery pleased.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.

I had a great experience at Toyota Hanlees Hilltop, especially working with Liew. He went above and…read morebeyond to help get my truck fixed despite all the challenges with insurance. The process wasn't easy, but Liew stayed committed and never gave up on me. He kept pushing, communicating, and making sure everything moved forward until the job was done. I truly appreciate his dedication, patience, and support throughout the entire situation. Thanks to him, my truck is finally fixed, and I couldn't be more grateful. Highly recommend working with Liew if you want someone who genuinely cares and gets things done !

From nightmare to my hero!!!…read more I recently had a car buying experience at Hanlees Hilltop Hyundai that started stressful and a feeling of being taken advantage of by misleading tactics and hidden contract costs. As a single parent and a caregiver for my elderly parents and my son with special needs, I was at their mercy to take care of me since I didn't have the time to take care of anything else. Well needless to say I was duped! I was so ready to walk away from the Hanlees group entirely. Everything changed when I got a call from Jim Totah, the Director of Sales Operations. Although the issue began at the Hyundai store, Jim is located at Hanlees Toyota, and the difference in management and atmosphere was night and day. From his very first message, I could hear a level of sincerity and kindness that reminded me of an uncle or a grandfather(someone who cared about me). He didn't treat me like a "sale" he treated me like a neighbor. He understood my hesitation to return to the Hyundai location and graciously met me at the Toyota dealership instead to ensure I felt safe and comfortable. Jim is a true hero who restored my faith by personally sitting down with me to go through every single line of my contract. He took the time to listen to what I needed. He said he wanted me "to be happy" with my purchase! He corrected several significant financial discrepancies that had been added to my initial agreement at the other location. Once we reached an agreement, he introduced me to Felipe Cortez, the Sales Manager at Toyota, to finalize the paperwork. Jim was right to have total confidence in him. Felipe is a complete stand up guy and, like Jim and myself, he too grew up in San Francisco. I felt 100% respected working with both of them. They ensured my 2026 Santa Fe included the full 10-year/100,000-mile warranty and the 3-year maintenance I was originally promised, all while bringing the total cost down to a fair and sustainable level for my family's budget. Jim Totah is a man of his word and a true advocate for the community, and I am so grateful he and the Toyota team gave my first car purchase a second chance at such a positive outcome! I will absolutely be recommending all of my family and friends to visit the Hanlees Toyota Hilltop location for future fair, honest, and transparent purchases.

They got ridiculous prices on low quality vehicles and terrible customer service wouldn't recommendread more

Horrible Customer service !!!…read more After browsing around for 30 minutes without getting any assistance a salesman rushed passed me and my family, when we asked if he worked there he rudely responded "I'm busy". I wouldn't recommend unless you want to be treated disrespectfully.

We visited recently to check out Hyundai's new hybrid SUVs. Our salesperson Joel was very…read moreknowledgeable and informative. Unlike many other dealerships we visited he was the most thorough and gave us a great deal. We love our new Palisade!

ZERO stars if I could…read more The service representative in this department here is deplorable. The reprehensible way that my elderly parents (over 85 years old) have been treated is abhorrent. Marinca Morales is a complete disservice to anything "customer care" related, entirely. She is devoid of all common courtesy and incapable of anything akin to acceptable customer service. Her tactics are rude, uncaring, intolerant and evasive. Her emails are brief, back tracking and counter to previous ones. The lack of transparency in billing is appalling. There are multiple unauthorized, egregious and un-agreed to charges on the bill, which required multiple requests to get. Including an extortion fee of $150 a day for undisclosed car "storage" charges. As others here have stated, GO ANYWHERE ELSE but to this dealership for service. Genesis clearly does not care though. There are multiple disserviced customers here logging complaints, and not one attempt to make amends from anyone in charge. Shameful. There is a growing rift between Hyundai and Genesis and thus these cars are becoming ever more difficult to service. Do yourself a favor and DO NOT BUY A GENESIS. Don't even accept one for free. You will regret it the instant that you need to tow your "luxury" car over 100 miles away, just for routine service. If you live in the greater Sacramento or surrounding areas, Richmond, CA is the closest clownship to handle repairs of your "luxury" Genesis. You read that correctly. NO ONE near Rocklin, services these over priced and over rated customer care worth crap, automobiles. Marinca Morales, who works here, is perhaps better suited for working in a junkyard. Her clear lack of empathy and stellar skills at confusion and double talk for senior citizens could earn her an award for most likely to cause a hospital stay in the elderly. (Ask me how I know.) I implore you, DO NOT GIVE YOUR BUSINESS TO THIS STORE. If you have elderly parents, RUN FAR AWAY FROM MARINCA and her epic LACK OF professional customer service practices. If you live in the greater Sacramento area, DO NOT BUY A GENESIS CAR FROM ANYONE! Be safe out there folks. It's getting pretty unsavory at Hanlees Hilltop Hyundai service division.

After driving a Tesla Model 3 Performance for six years, I decided to try something different and…read morethe Mustang Mach-e kept catching my eye on the street. I contacted Hilltop Ford in Richmond and was put in touch with Jerrid Frazier. We started chatting about the 2025 Premium trim model. I found Jerrid to be laidback, but professional and responsive to my questions. I decided to go in for a test drive and ended up driving home a gorgeous Glacier Gray Mach-e that day. For me (and probably many people) contacting an auto dealership can be a daunting task, but I have to say this was a very good experience and I would recommend Jerrid and Hilltop Ford to anyone. It's been a few weeks now and I'm loving this fantastic car. It's fun to drive, has plenty of zip and even though I loved the Model 3, I hardly think about it now.

Got a new 2026 XLT Maverick from Jarrid. Service was great and fast. Helped me get a great truck,…read moregreat features and the dark grey color was icing on the cake. Hurry and avoid the Christmas rush, let Jarrid help you out.

I bought a gorgeous used convertible from Michele at Showcase Motors. He even threw in a set of…read moretires since the old ones were getting a little low on tread. Sadly, the car ended up having a number of problems in the first few weeks after I bought it. I didn't buy the warranty, but Michele kept on fixing everything for me regardless. Even with the issues that the car had, (I blame myself for not taking it to a mechanic before I bought it really...) I'm still a satisfied customer. Michele and Showcase did everything they could to make things right. They get two thumbs up from me.

My husband and I have been around the block a few times and usually enjoy dealing with used car…read moresales folk about as much as getting a root canal. However, our experience at Shocase Motors in Richmond was a real treat The staff at Showcase are personable, knowledgeable, professional and they keep it real by not doing the usual phony negotiation game. We left with a great car, good feelings and a complimentary bottle of wine to boot! I would not hesitate to get our next car there or recommend them to my friends.