So grateful for Janny and the Restoration 1 team! Our master…read morebathroom flooded and leaked down to the family room. I called Janny late Thursday night and her technician Marco came out early the next morning to assess the problems and figure out a solution. Roberto and the crew came out that same day and began work to dry and fix all the water damage. We have a new baby with respiratory issues and was very worried about tje situation. But, the guys did a great job isolating and containing the areas they were working on to avoid any dust and debris. They were all friendly, efficient, and very considerate to our needs. We really appreciate their professionalism. A few days later they did a final inspection to ensure there was no more moisture and by the end of the weekend everything was repaired as if nothing happened. The Restoration 1 team did an amazing job and so thankful for their quick and immediate response. They are truly the team to call when in need and highly recommend them Thank you so much to Janny and the Restoration 1 family!

My experience with Restoration 1 of Irvine during a water damage claim was extremely stressful, and…read moreI think other homeowners should understand what can happen in situations like this. Key facts from my project * Initial estimate tied to my work authorization: $16,653.79 * Invoices later submitted by the contractor ran this up to $50k+ * Those invoices were only for mitigation and demolition work * The entire reconstruction of the damaged areas of my home ultimately cost around $60k * A mechanic's lien was filed against my home during the dispute * I received zero phone calls with any management at the company throughout my engagement. All communication was initiated by me. After a plumbing leak at my home, Restoration 1 began mitigation work and had me sign a Work Authorization tied to the $16,653.79 estimate. Because this was my first insurance claim, I relied on them to guide the process and work with my insurance company. What I later realized is that I never signed a proper home improvement contract outlining the scope of work, pricing, payment terms, timeline, cancellation rights, or lien disclosures. The only document I signed was a Work Authorization. As the project progressed, the invoices escalated dramatically. By the end of the job, Restoration 1 of Irvine submitted invoices totaling $50k+. It's important to understand that this amount was only for demolition and drying work. The entire reconstruction of the damaged areas of my home ultimately cost around $60k, so the mitigation invoices alone were nearly the cost of rebuilding the damage itself. Their documentation states that if the scope of work changes, the homeowner will be notified before work continues. In practice, I was consulted on only two scope changes during the entire project. When my insurance company (State Farm) reviewed the invoices, they disputed a large portion of the charges as excessive. After months of review, the final amount paid ended up much closer to the original estimate than the $50k+ invoices that had been submitted. During the dispute I began receiving increasingly aggressive payment emails demanding payment directly from me, and Restoration 1 eventually filed a mechanic's lien against my home while the insurance review was still ongoing. For someone who has always paid their bills and maintains an 841 credit score, being treated like a delinquent customer was extremely frustrating. One thing I learned from this experience is that during insurance restoration work there can be a large difference between what a contractor bills and what insurance ultimately approves. If a homeowner pays the contractor first out of panic, recovering that difference from insurance can become the homeowner's responsibility. I'm sharing this experience so other homeowners dealing with water damage or insurance claims can make an informed decision before hiring this company.

Where to begin... We contacted Eric w/Preferred Restoration (among many others) after our kitchen…read morewas flooded. It was immediately apparent that Eric was extremely knowledgeable and competent. My wife and I were overwhelmed with the scope of damage we were faced with, and Eric was extremely patient with us. His consistent and timely communication was invaluable, and helped keep us calm during an extremely chaotic and stressful time. Even after the job was done, I would reach out with questions, and Eric would never hesitate to offer continued recommendations and support. Furthermore, we had yet ANOTHER incident recently and Preferred Restoration was the first number I called. Sure enough, Eric quickly responded and was able to come out same day to save us yet again. I highly recommend this business to anyone who is in a similar situation, you will not be disappointed.

Great service and care! Eric was great at coordinating with our testing company and so flexible as…read morewell. Team was excellent and everything was clearly presented with options. Would not hesitate to use again or recommend. Our job was a smaller one due to a leak from second floor bathroom to the downstairs powder room.

I contacted them on Feb 24th and they helped and scheduled us for Feb 26th. For our unit we were…read moreconcerned for mold so they came in and did a full mold inspection, they were honest about the results and to make us feel safe even completed additional lab testings for us. Overall very responsive and honest and truly grateful for their level of integrity.

I love these guys!!! They showed up on time, cleaned up at the end of each work day and finished…read morethe job on time. The one time something changed, they were on it and made adjustments to accommodate me and my family. He also promised that if I wasn't happy, 100% satisfied, with the drywall patching that needed to be done to my ceilings he wouldn't charge me. He said I wouldn't even be able to tell where the work was done. He was right! I couldn't even tell the ceiling was patched. I've been a real estate agent for over 20 years and I have seen thousands of repair jobs and I have never seen one better than the work these guys did. Last but not least... reasonably priced! Give them a call! You won't regret it!

Bartwood was great! We had a fire then a leak. Sadly we needed their service twice. Unbelievable,…read moretrust worthy service. Bartwood pack out and moving was amazing! The ladies who packed, packed to perfection! My linen, pictures, personal items etc were perfect when they returned. I thought a machine folded everything. Ricky was professional, friendly and personable everything you need during a crises at your home. He was easy to reach, ask questions etc. They inventoried and labeled the boxes perfectly. I recommend them 100 percent. LaDonna Robinson Corona, Ca

Horrible communication, no updates, lied about timeline, estimator verbally accosted me on the…read morephone after ghosting me for two weeks. All because I had the audacity to ask for an update. This place is a scam and should be treated as such. By far, the single most unprofessional experience I have ever had. STAY AWAY, they don't want your business anyways.

I had a broken pipe leak inside the wall shortly after remodeling and called J&T Water Damage. They…read moreresponded immediately and had a plumber at my house within 30 minutes. Shortly after, their crew arrived, set up drying equipment, and removed the wet drywall right away. Within just a few days, everything was fully dried, the mold damage was properly cleaned up, and the home was ready for repairs like nothing ever happened. It was honestly the smoothest process I could have hoped for during a stressful situation. I've dealt with other water damage companies in the past for unrelated issues, and those experiences were a nightmare. Working with Steven was the complete opposite -- he was responsive, professional, easy to communicate with, and followed through on everything he promised. He truly made a stressful situation much easier to deal with. Highly recommend J&T Water Damage.

Had these guys come out after another company came and tried to take advantage of us during a…read moreflooding nightmare for us. Spoke to Steven on phone and Joseph came out. These guys were straight forward and honest. Came in on time, super communicative, and the whole crew was great. They cleaned up and were very flexible with scheduling. Over all the type of experience you would like to have when you're working with someone. I've already recommended them to a good friend and would def use them again in the future.

I can't say enough about this company. The married cou-le that do the work are worth their weight…read morein gold. They are hard working and so friendly. I am so thankful that I chose them for my problems. They know what they are doing and are truly concerned with helping people. I heartily recommend them for any job you have. And they are very nice people and a joy to work with. Looking forward to our next date ahead. / . .

I have been using Hazard Free for months helping me with my living space. Aaron and Lisa are an…read moreamazing team, hard working, creative at challenges and incredibly good people. I am so gifted to have them as a resource as I am somewhat disabled and of course getting older. I can recommend Hazard Free for any serious cleaning and organizational necessity.

As a realtor, I recently worked with Restoration Heroes on a property that had a leaky shower valve…read moreleaking behind the tile and into the wall. The area behind the shower was saturated with moisture and needed to be properly dried out before the shower could be rebuilt and new valves installed. Carlos Albanez, the project manager, was outstanding to work with. He kept us informed every step of the way, communicated clearly, and made the entire process smooth and stress-free. The office staff was equally pleasant and efficient, providing all necessary quotes and paperwork promptly. We were working under a very tight time frame, and Restoration Heroes completed the job on time exactly as promised. Their professionalism, responsiveness, and reliability truly stood out. I would highly recommend Restoration Heroes for water, fire, and mold restoration needs and would not hesitate to work with them again.

I had water damage. I called Pristine Plumbing, they recommended RH. I never filed a homeowner ins…read moreclaim, Carlos helped help massively explaining and walking me through everything. Eventhought the ins denied my claim. Carlos (and the RH team behind him) continue to argue on mt behalf and the ins still wouldnt over turn their decision. Carlos and the RH team worked with me the best they came to help with mitigation only. The rebuilding and reconstruction is being done by their sister compnay EagleEye. So far, ive been very impressed and recommended RH, especially Carlos, to anybody that has any needs.

Fix My Home provides exceptional professionalism and outstanding service. Their entire team is…read morereliable, detailed, and dedicated to delivering top-quality results on every project. I want to extend a special commendation to Darren, Alec, and Elijah. Their expertise, strong work ethic, and commitment to excellence truly set them apart. They make the entire process seamless. If you are looking for a dependable and highly professional team, Fix My Home is an excellent choice.

I didn't end up working directly with Fix My Home, but they absolutely earned my trust -- and if I…read moreever have water damage, I know exactly who I'm calling first. I reached out to them because of a leak, and honestly, they could have easily brushed me off or tried to sell me a service I didn't need. Instead, they took the time to help me realize I was being misled by multiple other plumbers and service people I had already spoken to. That kind of honesty and integrity is rare nowadays. They didn't have to help me at all but they did. They even referred me to a reliable plumber -- and if it weren't for that referral, I'd probably still be sleeping with a leak in my ceiling. The time and care they put into helping me (without making a dime off of it) speaks volumes about their character and professionalism. Thank you, Fix My Home, for going above and beyond.

I can't say enough good things about Bio SoCal. I needed biohazard remediation services for an…read moreunattended death situation, and from the very first call, Alan and Samantha handled everything with professionalism, compassion, and complete transparency. Scheduling was smooth and they showed up exactly when they said they would. Pricing was fair and clearly explained upfront -- no surprises, no pressure. They communicated every step of the way, so I always knew what was happening and what to expect next. What really stood out was the human side of their work. They understood that this wasn't just a job site -- it was someone's home and a difficult time for the family. They treated it that way. They also took the time to educate me about the specific issues that come with an unattended death situation, which helped me make informed decisions and gave me real peace of mind. The work itself was thorough and professional. If you're facing one of these situations -- and nobody plans to be -- Bio SoCal is exactly who you want in your corner. Highly recommend without reservation.

We hired Bio SoCal on recommendation by the mortuary after an unattended death in the family. Alan…read morewas efficient, kind, and highly responsive and they took care of the biohazard remediation for us quickly. It was a hoarder house so we also hired them to handle the clearing out of the home. Alan's son Duke lead a highly professional team who was kind, thorough, and highly communicative throughout the process. They ended up finding things I didn't know existed, and made a very painful situation easy and (almost) fun. They aren't cheap, but it's for a very good reason, and it was worth every penny.

The pipe behind our kitchen sink leaked during the busy holiday season. Sam came out the very next…read moreday and was a steady force during this process, thoroughly explaining everything, reassuring us and helping us think about all the things we might miss during this stressful period of time. Chris was also very knowledgeable and able to answer our questions about drying and cleanup. They helped us with disposing items, carefully and professionally moving large furniture items out, and drying out our soggy kitchen in a very timely manner. All crew were polite and professional. I highly recommend this company! They came through for us!

Watch out for the up charges!! they were recommending unnecessary work to be completed by them for…read morean exorbitant price. Buyer beware.