Do not use this company! My move was a nightmare. First, I found this company through yelp. I spoke with Miller, the owner, and he gave me an estimated price of $450 for 4 hours. I then emailed him my full inventory list and the he said they always bring a large enough truck to cover a bedroom size up. Fine. Movers came a bit early and were very friendly. They began to run out of room in the truck, and took some time arranging everything so that it would fit. We go over to the new house and that is when it became a disaster. They moved the elliptical to the basement and then I noticed that when they turned the elliptical around the corner, they scratched my brand new wood floors (and it was a pretty deep scratch). They had not laid any padding down. Then, there was another scratch on my floor when they had moved the ottoman. Then, they assembled my marble top dining table with 4 wooden legs. I noticed a deep ring cutout in one of the legs along with a scratch, and a chip in another. Why were my wooden dining table legs not wrapped?! Something had clearly pressed against them in the truck. They tried to say , "oh maybe it was your dogs. Excuse me?! My dogs range from 5-19 lbs, are not even tall enough to reach that point in the legs, and would not gouge out my table legs with a circle. Next, there is a bit of a scuff on my tv stand.
The job took 7 hours, not 4 like it had been estimated, so since it was hourly, I paid more. I was not that annoyed about that as I know that is a risk you take when someone gives you an hourly price. I was however, very upset about my floor and furniture getting damaged.
Then, one of the men said that he never received an inventory list, and if the company had, they wouldn't have said 4 hours. I pulled up the proof that I had indeed sent over an inventory list through email. He said "oh, well you should have sent it to me." What?! I didn't know that you as a person existed until today. When you send an inventory list to someone from the company at the email they told me to send it to, you assume it should be taken care of, especially when they confirmed the receipt of the inventory list. They did take $175 off the bill for the damaged floor and furniture, but now we have to live with that and try to fix it, and will never use this company again. read more