Used ZeroMax for a few items and they delivered it perfectly. No issues with their service. I…read morehighly recommend them

tl;dr Dispatch was great, crew was horrible…read more I want to be fair. Dispatch was professional, helpful, and the price was reasonable, especially for short notice. I wasn't pushed to give more of a tip, although I did tip more than recommended. I was initially really satisfied, but have since discovered they deliberately damaged a 6-level stacked metal card cabinet. When I included it in the inventory, I wasn't aware there were still items in the drawers. Our move was extremely chaotic, and the moving service that we used prior, checked all drawers to make sure they were empty, before moving items. People make mistakes, especially in stressful circumstances. Nonetheless, I accept that the responsibility of checking was still ultimately mine. However, if I had been made aware there were still items inside, I would have apologized, and either offered to pay more, or moved the drawers myself. After arriving at the new location, my son heard clinking sounds, as one of the movers walked past him smirking, while shaking and swinging the drawers, one in each hand. He then threw the drawers on their sides, onto one of my metal bookcases, which was apparently repeated for all 6 stacks. Between the throwing and shaking, the outer surfaces of the drawers and top of the bookcase were scratched and scuffed. The individual drawers were so badly dented that I had trouble putting several back in once removed, to retrieve the items that had been flung into the very back, past the drawers. They could have refused to take the cabinet, like they did with several boxes I had pointed out at the beginning of the move as needing to be prioritized. I had to beg and offer them more money to get those boxes onto the truck, because they said they'd already taken enough items. It wasn't until they called dispatch that they were told I had preemptively paid more the day before, because I didn't want to risk undercounting the boxes and other items. Dispatch said I didn't owe anything more, and told them to take the boxes. I was trying to understand why this crew didn't simply decline to move the cabinet, like with the boxes. They would have been well within their rights, because it violated their company's policy. Given the smirking and throwing, the only conclusion I can make is that this crew found messing with customers and damaging their items, fun.

Moving to this storage location was the best decision I made. If you are transitioning to a new…read moreapartment and need to put your items somewhere this is a great facility. Well air conditioned and very clean. I got in for a 2 month special and signed a new lease before the 3rd month started. Juan and Kendall have been awesome! Ask them when the best time / date to move in before your move. And come by to check out the storage unit size.

The most disorganized group of kids running a series of spaces from an apartment in Brooklyn. Since…read morethey never personally visit the locations or the tenants, it is chaos. You communicate via text with various people there who say different things. You get a code to access a location for a visit. They claim all spaces are taken when spaces are vacant. Since they don't have a current list and unknown people are squatting in empty spaces-this leads to excess texts and more confusion. I just left a space in Hells Kitchen due to water damage. It took 4 days of texts to get a response from them. The place was dirty; smelled like mold and the food commissary above it was noisy. Go to a legitimate storage. Save your sanity!

On January 12 approximately 10 PM I purchased a unit, I attempted to move in on the 13th. I say…read moreAttempted because After I rented my van from Home Depot. I went home picked up the six boxes And drove to the storage unit, Mind you the storage unit, my house and Home Depot are about seven blocks from each other. I get to the storage unit. It's about 830 AM, The sign on the door says open come on in. I try to open the door but it's locked. about five minutes still nobody I called the call center at (929) 547-9621, " they do not have a physical person that works at this location and that the key is inside the storage unit" I thought OK well I guess that's possible. But when I went to the storage unit and I attempted to open it, it didn't open it was locked. So I called the 929 number listed above again Spoke to a different person, The second person I spoke to Stated " They're probably walking or helping somebody into their new unit, And asked if I could give 5-10 Minutes" I gave 11 Person still not there. So I called the 929 number a 3rd time This time I expressed my frustration again and the lady on the phone Stated " There is one person for multiple facilities nearby. There was an emergency at another facility." It sounded like she was gonna ask me to just wait and be patient, but I cut her off and stated " That's not my problem, I want my money back. I have to return the van by 10 AM it's 926 " She said that she will put a request in for the cancellation While driving back home to drop off everything that was supposed to go into the storage unit A gentleman from this location called me and gave me a different excuse, He stated "Hi John, you requested a cancellation" I said yes he then stated "why" and I expressed my frustration again. Then he stated "Well, you need to understand sir. There is more than 100 units and I have to check every single one of them so you need to understand that" giving me an attitude. I said "then there should be two people working in that office not one, and that is not my problem that you have to go check everything". He then stated " Well what do you want me to do?" "To process my cancellation & my return like the Request says" I said. "Fine" he's said. I said "Thank you. You have a good day" right before I was able to hang up he said. "Fuck You" That's when I called the 929 number again unfortunately they don't have supervisors but they said that I should be receiving a call from upper management still waiting. This person that was on the phone was helpful, but she kept saying things like but sir, you need to understand no no that's not my problem. That's your problem going back-and-forth. I understand she wasn't the one that cursed at me, but she is guilty by association. Four different excuses, Rude employees disrespectful employees. If I could give zero stars, (wish I can give negative stars), I would

Cheryl is still the bomb but I've only been here 4 months now and my fees have increased twice. I'm…read morepaying close to $300 a month for a unit that I was originally paying about $100. Not cool. It's not even half a year I've been there.

Great Service! Staff were very professional and helpful. They took care of everything.read more

This sounded too good to be true but it actually is not! It is just a fantastic company and…read moreservice. I read some negative reviews which made me suspicious - all I can say is my experience has been nothing but an A+! Communication was top-notch, it was super easy to set up, the pricing was honest and there were no hidden charges because believe me I was looking for them! The drivers were respectful and lovely and the whole thing was just seamless start to finish. Most of the things I needed I could do online easily, did a few chats to clarify a few things, and even had a phone call with someone from their company so one of these reviews says it's impossible to find a human but I didn't have that experience. I had them pick up about 14 bags of clothing, it was extremely affordable, and really easy to schedule them to deliver them back when I returned. I will for sure use them again and recommend them to anyone.

The Lift NYC Moving and Storage is such a great and efficient team to work with! I have used Lift…read morefor more than 10 moving jobs and have never had an issue. It is really difficult to find a reliable and hardworking moving team, and The Lift team makes moving really easy while always being very professional and accommodating to your needs.

I MUST share my experience dealing with Lift NYC Moving and Storage. Not only was each mover/packer…read moreexceptional, the materials used were impressive. These aren't cheap boxes ladies/gents! I dealt a lot with the , Robert who is one outstanding individual. He is a honest, caring and one fantastic man which I have had the pleasure of meeting. He took care of the move of my mom from NY to NJ, and assisted with the move from one NJ house to another. His pricing was more than fair, his trucks clean with their insignia clearly marked along with each packet/mover with the insignia marked on their shirts. The furniture and other luggage was blanketed and wrapped to cause no damage, grandfather clock dismantled and packed so carefully. The movers/packers were MORE than gracious when shifting around furniture/boxes. If you're looking to move, I can HONESTLY say without ANY reservations, contact Lift NYC Moving and Storage

The place is deplorable, without bathroom, without water to wash hands, without trash can, and full…read moreof homeless, rats and bugs,disgusting, its service therefore disgusting, far from being professional and completing its lack of responsibility and courtesy, in addition to that they send me a scam bill, after I returned the unit they tried to charge in my credit card $ 850.00 , when I called to claim my security deposit ,they keep saying "the check is in the mail". Every time I called Su and Joe had different story.

Very clean and secure building. Customer service was also very helpful when I lost something on…read morepremise which is rare for NY. So appreciated! Would absolutely recommend!

Being my first time with self storage I was unsure what to expect. Didnt seem like anything…read moreglamorous or pleasant given its associated with moving and heavy boxes. I took advantage of their mover deal- super straightforward and seamless. Overall I was hugely impressed and positively surprised. The facilities were impeccably clean, staff friendly and responsive. Thank you all, notably Georgia and Luis for making my stay a good one and for taking care of my move out without any issue as well!

DO NOT GO HERE. You will get scammed, and terrible management. The manager Ylia, will not reach out…read moreto you and they will cut your lock so you can't access any of your stuff. I originally had a good experience when I brought my stuff there, Michael at the front was great. Until he wrongfully didn't put my account on auto pay (after I said yes). A month later I got a call from them to put my account on auto pay, again. I gave my card information over & was told I was on auto pay. 3 months later I get a call saying I owe a ton of late fees due to not paying. I was told the manager Ylia, would reach out to me, after I've had to call dozens of times trying to explain the situation of the autopay issue. Sent her emails, left voicemails, zero response back. Instead I got charged $100 for them cutting my lock off only to put there's on. Very shady company and employees. Trust the reviews and do not go here.

This location was easy to access and very clean and organized. I honestly walked in thinking…read morerenting a storage unit in NYC was going to be a huge pain, but O'Neil made it super easy and was awesome to work with (both moving in and out). Would like to see extended access hours on the weekends to match the week days but otherwise a great experience, would definitely use again

Here's an update... Even talking to people on the phone is a hassle here. Talked to a guy first -…read morecivil enough but couldn't help me with a very simple question. Transferred me to a woman to whom I had to explain the situation again. She was talking so fast that when I asked a follow-up question to make sure I understood her, she got really condescending. Not sure what's going on here, but as I said in a previous review of this location, please do better. There are lots of other storage options in Manhattan...

Stuf is fantastic. I live in the area and needed an extra closet nearby that's easy to access…read more(24/7), clean, and secure. Deborah gave me a great onboarding session by phone and set me up with their mobile app so I can access the space when I want. The space itself is unlike other self-storage facilities -- it's bright and welcoming -- and I still can't believe it's so close and convenient. I couldn't recommend Stuf enough!

Stuf storage fails to take accountability for refunding your money, unprofessional and gives slot…read moreof misinformation regarding storage unit. Their business practices are manipulative and degrading. Be careful using your credit card or debit card with this company.

I would recommend this storage warehouse to anyone. The customer service was superb; from the first…read morephone call to book a storage unit, to changing the size of it, to checking out on moving day. Even though the phone prompts can be annoying ("press 1 for _____, press 3 now for _____"), once you reach a live person, they are all super helpful in helping you find the right size storage unit for you. Getting a direct number is close to impossible, unfortunately. There are several locations, they are more than happy to find you the closest one to you. I also needed to change the size of my storage unit once I saw it in person (beware, the "great" deals they have are on the SMALLEST warehouse units they have), and they were very happy to help me do that. I would use this storage facility again, based on the friendly staff alone.

Will put up your rent with no notice and then when you call them they'll say they put it on your…read moreinvoice so therefore they did tell you. When I went to drop off my stuff I saw the guy at the front desk try and trick a new customer who spoke little to no English into signing up for a bunch of add ons.