Ryan seems to be very knowledgeable and very helpful. I will recommend him He spent time explaining things until I understood. He was here a long time read more

He was very helpful in stearing me to the right contractor even though the service I needed wasn't one that he provided.

Ryan was terrific. He was extremely responsive and very professional and knowledgable in fixing my "older" alarm system. He helped me review my current system and expand the number of zones in order to pinpoint the sensor which was causing my false alarms. He installed a new wireless sensor and my system is once again working well. His prices were very reasonable as well. I would definitely use Ryan for any of your alarm system needs. read more

Wanted to update our system and change companies. Ryan's reviews were uniformly excellent so we chose him. He did a great job of updating our system, explaining all the new features and was very very patient and thorough. Could not ask for a finer person to deal with. read more

Wow. Ryan is at it again! I can't believe 8 years have passed since he installed my alarm system. Well, Ryan returned and gave my system a health check, and got me put on his service which is a great value and even has an app to use for arming/disarming remotely. Ryan is easily one of the kindest most genuine people you could ever want to keep your home safe. He was easy to talk to and so transparent with everything including his contract, terms and pricing. I simply can't say enough great things. If you need an alarm call Direct Protection! read more

Ryan has been our alarm guy for years. He is the nicest and most trustworthy guy you will ever meet. Don't waste time with those big name alarm companies. They always try to upsell you and are only nice when you're a new customer. Ryan is excellent with returning calls and has always been a pleasure to work with!. He's a true professional with top notch service. read more

Ryan was recommended by my daughter. He upgraded her alarm system. After 15 years, I elected to upgrade by alarm system because the Bosch control panels were delivering weird messages to me (e.g ??#3). Ryan told me what I needed in terms of Honeywell equipment. Ryan traced my original wiring to all my windows and doors. I had over 16 windows and 3 doors in my home. He did a stupendous job. He was extremely professional and conscientious. He showed us how to reset the alarm and went over other important items. Ryan showed up on time and delivered. It is difficult to find this level of knowledge and support. He's great! read more

Ryan is the best in the business. He has set up the security in two of my homes and there is nobody I'd rather have helping me. Outside of having incredible knowledge and expertise, he is a great human and a pleasure to work with. He's as trustworthy as they come and I can't recommend enough. read more

I reviewed a lot of Yelp reviews before settling on Direct Protection. Believe all of the positive reviews - Ryan is one of those very rare people that is simultaneously honest/trustworthy, extremely good at what he does, and friendly. He installed a wireless alarm system in my home, but before doing so, he answered a long list of questions I had in detail. He was never pushy during these phone calls and emails, just informative and helpful. Ryan even talked me out of purchasing additional hardware that he knew to be unnecessary, helping me to understand how a potential intruder would attempt to gain access and why the hardware he suggested would work. The world needs more Ryan Sharps. Incredible value with great prices - his hardware cost essentially the same as buying it myself, but his includes installation and monitoring as well as a lifetime warranty. Forget the big guys - call Ryan. read more

Ryan is the rare professional who goes out of his way to help others even when his system didn't exactly fit their needs. I had talked to a bunch of security companies and needed someone to fully hardwire an alarm system due to EMF sensitivities. I had no success because they are very difficult to find these days. Ryan spent time explaining his system and was very honest about the specs. He then went out of his way to talk to a friend who knew someone who could help. He continued to follow up to see how things went to make sure I was taken care of, which is an even rarer quality in people as a whole. Without Ryan, I wouldn't have a system I'm very happy with and peace of mind. I would highly recommend Ryan to anyone who needs a wireless alarm system in a heartbeat because the professional you work with is just as important as the the product itself! read more

I can't speak highly enough about the work Ryan did for us. We had a burglar alarm that had been installed with the house whose siren no longer worked. The siren was also located in the attic in a spot that was now close to totally inaccessible. I must have called 20 different places looking for help to repair it. Nobody wanted the work. They only wanted to install a totally new system at a minimum price of $10k. This was the story for the last two years. Since it was not worth $10k to me I just let it go. Last week though I found Ryan listed on yelp. I called him and he responded within a couple of hours. He said that he thought it could be easily repaired by putting a new siren in the interior of the house with an hours worth of work. The cost for a new siren with labor would be $110. Even in the worst case, a whole new installed alarm system would be under $1000. I asked for a reference to call before I hired him and he supplied it one day later. The reference gave an outstanding review so I went ahead and asked Ryan to come by. He was very busy but came by at 7 PM the very next day to look at it. As he had said, it was just a problem with the siren. He ran a wire from the alarm box in our closet through the wall and hooked up a new siren on the outside wall all within one hour. The total price was $110 as per his original estimate. Over the last couple years I have worked with contractors who never showed up on time (or at all), did shoddy work, or tried to jack up the quoted price at the end of the job. Ryan was a true breath of fresh air. I asked him at the end if he preferred being paid in cash and he replied it made no difference to him. Wow, is he honest! His responsiveness, quality of work, and honesty was unbelievable. I could not recommend him more highly. I should also add that I think this is the first time ever that I have taken the time to write a positive review for service for anybody on the internet. All the others I have written were negative. This shows you how impressed I was with the service I got from Ryan. read more

Very personable. Very easy to work with . extremely knowledgeable, I will use them for all my alarm jobs.

East or West, Ryan is still the best ! North or South, you will still find Ryan the very best ;-)

We hired Ryan to do an alarm install at our house in Walnut Creek. He was fantastic and better than advertised. Happy to recommend him to anyone looking for a new security system in the area. He was extremely responsive, courteous and thorough. Prior to the install he patiently walked me through all my options. He provide a measured and honest assessment of hardware needs and alarm company options. Then for the install he was nice enough to strip down my old system and install the new one. He assessed every vulnerability in my house and covered it with a sensor. His efforts were almost as if he was fortifying his own house. Finally, he walked my technologically challenged parents through all of the features of the new system including a detailed walk through on the phone app. All in all we are extremely pleased with Ryan's efforts to date. read more

Oh My God! Ryan is awesome. Had a contractor remodel my house. They blew the alarm transformer and destroyed three of the window sensors. Ryan saved the day AND charged so little I feel like I should send him something for Christmas. read more

Ryan was awesome! He spent the day reconfiguring our security system and explained everything, along with going over what our best options were never trying to upsell us on anything.. a true professional all around, will definitely recommend! read more

Our second security system from Ryan. Home security has become even easier and more sophisticated. Ryan is wonderful and on top of everything. I think it's more important than ever to have the highest quality home security. Our place is like a fortress. We feel safe and rest easy having this home security system. You can use remotes for everything and when you're home, set the outside doors and windows. When you leave, the system will tell you if there is an open window. It will tell you which room has been left open! I cannot stress strongly enough how important having home security has become. If you have cameras, it's great but you need a system that notifies the police immediately. We have all of it and the police had to check our camera recording because a neighbor had an incident. Just call Ryan and set up an appointment as soon as possible. We put him in charge of deciding about sensors and alarms and I couldn't be happier. Ryan is amazing!! I called on Saturday and Ryan graciously gave me all the options for home security. After discussing the latest in home security, I was confident Ryan was perfect. After meeting this wonderful person, I was so comfortable with Ryan being in charge. We decided motion detectors and doors and window alarms. Home security has come a long way and it's very user friendly. Plus, the sensors are tiny and you won't even notice them. It will tell you which door or window is open! And a panic button! The remotes are fantastic! This is probably the best part... I highly recommend Ryan. I know it can be awkward having someone come into your house. Call Ryan. He will put you at ease and you won't have to worry about anything. His work is immaculate and he is just a wonderful person. I am so delighted and feel very safe. Thanks Ryan! read more

We wanted to upgrade/update our old ADT system. I checked around for services, including ADT. Ryan/Direct Protection was the obvious choice, and we are now delighted with his installation and professionalism. I cannot recommend his program highly enough! He is a rock-solid guy. read more

Ryan is the best! ADT as a company isn't always the best to deal with, so I really appreciate being able to instead work directly with Ryan, who is super-responsive, friendly, knowledgeable, and reliable. He was even able to provide service on a month-to-month basis with the existing equipment in our house, rather than requiring a new system and contract as ADT corporate seems to prefer. I wouldn't hesitate to recommend his company to anyone looking for alarm service! read more

If I could have given Ryan from Direct Protection 6 stars I would. I looked at 6 other companies and most of them wanted to sell me ADT monitoring, only worked on commercial, or were not available in a timely fashion. My project was to upgrade an older Honeywell Vista 40 panel we installed in 1996 to a modern Vista 20p. Ryan and I texted each other to set up an appointment about a week out and I sent Ryan some pictures of the existing system. Ryan showed up on time at 7:00am and had the whole installation done, rewiring 30 zones to the new panel he installed, programming each zone for the keypad, and testing each zone done in about 6 hours. He was efficient and worked with us at every step of the way. It is really refreshing to have an expert who is so easy to work with work on your home. You can have complete confidence in Ryan. read more

I'm an avid yelper but also reasonably skeptical when it comes to seeing someone with such stellar, perfect reviews .. but Ryan may just change that! He's truly as fantastic as people say. I made an appointment with him, we had a ball of a time locating the 'box', but no difficulties were disparaging to him and he was wonderfully patient the entire time! He was able to thoroughly explain each product and service and custom tailor the package in order to give us exactly what we needed. Ryan is absolutely worth the hype, look no further! read more

Excellent alarm technician! I've had Ryan add sensors to my alarm system, reprogram my system, upgrade the control panel. He does an excellent job. read more

Amazing service. Ryan was punctual, knowledgeable and an all around great guy. Price per month is comparable to the DIY companies except you get Ryan and better monitoring. He installs and sells so you only deal with him. Does not upsell and truly gives you what you need. read more

Ryan showed up on time, was very courteous and detailed oriented, doing exhaustive testing, while explaining and asking for my preference whenever he's not sure. He was also very straightforward in his advice on what are the best options to choose from. Highly recommended!! read more

Ryan set up my ADT system back in 2003. He was very professional, knowledgeable, and honest. He is passionate about this industry and truly cares about his customers. Through the years I stayed in touch with him whenever I had questions about my system or when I needed to add additional items like a monitored carbon monoxide or smoke detector. He responds quickly to emails and calls. Years after my initial install, Ryan guided me in testing my VOIP system with ADT. He is a wealth of knowledge when it comes to alarm systems. I have referred him to many friends and contacts. Ryan is not one of those contractors you work with once and forget. He has been my ADT contact the last 11 years and I am confident this partnership will continue for many years to come. I will definitely call Ryan when I need another ADT system installed... read more

10/10 Ryan Sharp from Direct Protection ADT sets the bar for Customer Service! Ryan lives up to his 5 Star Reviews & because of the 5 Stars is why I called him instead of the others. I visited his website & left a request quote and was called back the next day. He was very polite, knowledgeable & patient as I had a lot of questions since my family has never done a home security before. Ryan was very honest which I really liked & did not try to sell me things I did not need. I had asked him about ADT cameras & he gave me his honest opinion without pressuring me to buy them. Ryan also tried to save me money & work within my budget by swapping out items that came with the package that I might not need for other things I might have to pay extra for. For example, the package came with 10 Window Sensors & Ryan said I could swap out some to buy other things like Motion Sensors or extra Remotes, etc. I set up the appointment for Ryan to come out & do the installation which was free. Ryan came & was very outgoing and a very hard worker. He first told me everything he was going to do before I did it. Ryan said the install could take an average to perhaps 6 hours but Ryan managed to finish in 3 hours. Ryan installed everything very easily & even removed my old non-working alarm panel & old alarm window sensors for free. Ryan taught me how to use the alarm panel & how everything worked and it was very easy to pick up. Afterwards he went over all the paper work & signature and everything was very straight forward. Ryan said if I ever needed anything to just let him know & he would come over free of charge. I have since asked him a couple of things about the alarm system which he answered thru email & I am thinking about having Ryan come back out to install 1 or 2 more motion sensors since we live in a fairly big house. Thank you Ryan & Direct Protection, will recommend him to everyone! read more

When I finally decided to pull the trigger and get a security system installed, I spoke with both Ryan and two other suppliers, and from the very start on the phone, Ryan stood out. He was easy to talk to, open and willing to provide tons of information, and he shared a great deal of detail about how the process of installing a security and monitoring system would go, as well as the costs and decisions that would need to be made. I learned 100 times more from a 10-minute conversation with Ryan than I had in more than an hour's worth of conversations with the others. Ryan was able to come by pretty soon after our call and got the ball rolling quite quickly. We talked details and he had great insights and ideas, and he was very fast and tidy with the work. Everything was done professionally and ready to go in one day, and he showed us the ropes afterwards. We love our new system, and I would highly recommend using Ryan if you are considering a system that's monitored by ADT. read more

I had a very good experience with Ryan Sharp & ADT recently. I'll describe his process: 1--his website has a location for messaging, I sent him a message describing my needs, the home and my time constraints. 2--we had a phone call the next day, we discussed his experience & philosophy, service & equipment options, costs and next steps. The phone call was a very informative experience. I decided to proceed. 3--Ryan came to the home at the agreed upon time (9 AM). I gave him a tour of the home. He demonstrated the equipment. Together we formed a plan for installment locations. He actively listened to my needs & requests for a highly functional & aesthetically pleasing installation. 4--Ryan was neat & organized for all work aspects including -- contracting, account setup, hardware installation and system initialization. No mess, no mistakes, no damage. Ryan then provided an excellent tutorial on system operation & how to obtain the most benefit from the myADT.com website. The job was completed on time (3 PM). I highly recommend him. The system is operating perfectly. read more

5 years ago, Ryan installed an alarm at my home. He was extremely knowledgeable and helpful before, during, and even after the install. When my son's preschool needed an alarm system, I immediately thought of Ryan and Direct Protection. He responded to my inquiry in 20 minutes, listened to the preschool's needs and thoroughly explained all the options. He was able to install later that week and showed me and two of our teachers how to operate the new system. Ryan goes above and beyond with customer service and has helped me troubleshoot both my home and the preschool system over the phone. 5 stars for Ryan at Direct Protection! read more

I wish I could give Ryan more than 5 stars! He was prompt, courteous, patient with all of my many questions, extremely detailed, and super knowledgeable. He worked closely with me to design a home security system that was customized to my specific needs and concerns. Ryan was recommended to me by my friend, after she heard the price that I was quoted from another company. At her suggestion, I contacted him for a quote and within an hour we had an installation date set for just a few days later. AND, his price was $600 less than what I received from a different vendor. I couldn't be happier! read more

Awesome services by Ryan! He installed the security system in our home a couple of years ago and we could not be happier. He educated us on the best option suited for our needs unlike the other folks who just want to slap you with the most expensive solution and walk off. On one instance when our sensor battery had run out, Ryan worked with me over the phone for 20+ minutes to reprogram the system and even sent me friendly reminders to get a new battery and re-setup the sensor - he could have charged a fee for visiting and doing the job but he is just not like that. Very very honest guy. On another occasion when the alarm went off one evening he called me shortly after to ensure everything was ok after the call center tried to get in touch with us. You just don't get hardware and monitoring with Ryan - it comes with his five star services! read more

Ryan is the best!!!! I felt safe and comfortable having him in my home. He truly knows the alarm business. He is knowledgeable, and thorough. He is a great teacher and communicator as well. He was very clear about what is offered and what he was going to do. He went over all the options and made sure I understood each step. It was a pleasure working with Ryan. I would highly recommend him to anyone looking to have an alarm installed. Call Ryan for your alarm system. You will be very pleased if you do. read more

I had scheduled another alarm company, but after reading the reviews about Ryan, I cancelled the appointment and booked with Ryan. It was the best decision ever! He returned my call within an hour and was at my house the next day! It is rare you meet people like Ryan. He is so genuine, smart and so personable. He knew so much about security, without any upselling or scare tactics. At one point one of my kids broke the alarm magnets in two places in our home after two weeks. I called Ryan and asked him to come out and repair the magnets. He happily came, but refused to charge me for the trip as it had only been a couple weeks? No one does that in this day and age. I won't be going with anyone else but Ryan. If he reps for another alarm company, I'll probably have to change to that, because I want to keep Ryan! You just have to meet this guy. You can't go wrong with him. read more

Ryan is an excellent communicator and is extremely knowledgeable. He was patient in answering all of my questions, presented multiple options and the associated risks/rewards and was quick to respond throughout the process. We've just taken the first step in protecting our home and family and will call on Ryan if we need anything alarm related in the future. Give him a call and you'll understand. Thank you for everything so far! read more

I had Ryan install an alarm system about 3 weeks ago and I had been meaning to call him for a long time. Now with the shelter in place I'm working from home and I'm so glad that I got the opportunity to do so. I feel so safe with the security system he installed. Ryan is very detail-oriented and professional. Not to mention he it's a very nice and honest person and this is coming from someone who does not like strangers in their home. I had a few questions after installation at which time I texted Ryan and he responded immediately and clarified everything for me. I would not hesitate to recommend or use Ryan again he's a real Class act. read more

Ryan is great! He is very knowledgeable about alarm systems and explains things in layman's terms so you can understand what you need to make decisions. He gives options and doesn't hard sell at all. His rates are very fair and he is always accessible and returns calls/texts promptly. He came out to evaluate an existing system in a house we moved into that had not been used for years. He salvaged as much as he could and explained everything along the way. He gave me options and his input but I was given the final say. I appreciated his honesty and openness. I am extremely please and happy with the work that was done and HIGHLY recommend him! read more

About two years ago my wife and kids moved into a house in Salinas... With changing times and stories of home burglaries my wife wanted us to get an alarm for the house. Talking to my buddy Jeff about the situation.. He says I know I guy... So a phone call later, Ryan shows up for the install. He was very Prompt.. Professional and was willing to answer all my questions without all the bs. If your like me you just don't let anybody into your home.. That was not the case with Ryan.. He was Super nice guy and had a trustworthy demeanor! If your looking for alarm system I would highly recommend calling Ryan before calling the ADT corporate office or any other alarm company. Trust me you will be happy with your service. read more

In a security business, trust and honesty are two essential characteristics that are a must. Simply put, Ryan is a perfect example that embodies these two traits. After moving into a new house (my first one!), the number one priority was getting a security system installed. Being the kind of guy that likes to understand what I'm paying for and being new to the home security industry, I made over 20 calls to various ADT people. Some from the corporate ADT office and some from ADT licensed distributors. All gave me different packages and misleading information. It only took 15 minutes to talk to Ryan on the phone and agree to his services. I immediately felt at ease and knew that everything that he was telling me was honest and truthful. Ryan is a one man shop. He installs, takes service calls and does everything himself. That is the reason why he is able to give the best packages and pass the savings onto the consumer. Patient and Understanding: Ryan is very patient in explaining everything. He sits down with you - answering all the questions you have very thoroughly and to your content. He is an experienced installer and has spent nearly 12 years in the business. He does his work in the most patient manner, never rushing to finish the job. His goal as he told me is to do the job to the best of his ability. In my case, he found creative ways to hide the electrical wire. The service control panel literally looks like a work of art on my wall. Professional and Friendly: Ryan was absolutely fantastic to work with. He responds to all forms of communication (emails and phone calls) extremely quickly and he is readily available to help. I agree with all of the other comments here about how great Ryan is to work with. It is my life's mission to spread the Ryan Sharp gospel of good work. I'm a big believer in rewarding for good work and Ryan should be rewarded with more work. I've already referred 5 people to him already. In an industry full of shady people who are always looking to take advantage of the "quick buck" - and who you frankly wouldn't want in your home in the first place - Ryan is the reference standard for doing everything right and proper. Ryan is top notch and you will not regret using him. Thank you Ryan for keeping me and my family safe. Every night we think about you and are thankful for your work. read more

Ryan was a great help getting my system installed, and setup, a couple years ago. He was prompt, and great with his communications. Install went smooth, and without any hassle, we were able to do some configuration changes based on the layout of my house vs the default sensor package. In addition, whenever I had a problem with the system over the past years, Ryan answers all my questions and recommends solutions to try before contacting ADT directly. He's a pleasure to work with and recommend him highly. read more

We have had the pleasure of hiring Ryan to install a house alarm - boy - what fantastic service! He's very personable, attentive to your needs, and goes above and beyond his call of duty. This is as good as it gets - I wish there were more companies/people who really measure up to what great "customer service" really means. Will refer MANY people to Ryan! read more