This is a rebuttal to RVO. Continue downward to see my original post.
(...unfortunate this is the way the business relationship will end as we have done business with this church for several years.)
Yea, and I had to redo some of your work, one being in an office sink: Your worker forced and skewed a drain pipe to get it to fit the outgoing pipe to the point where it cracked the sink plug fixture, leading to a slow drip. I had to replace the plug fixture and get a flexpipe so that the drain line was cleaner. Not to mention the $5000 'suggestion' to 'unblock' the kitchen sink.
(Our prices are competitive and fair.)
I got the kitchen pot filler done under $650, and your price was easily double that, so on what planet do you rate your price 'fair'?
(We quote based on the work and parts that will take to do the job. As life always is, things do not always go as planned and so there are times when complications occur and we have to change our quote.)
Usually upwards. The bathroom where I hired your guys replace two shutoffs and to replace a gasket between a toilet and bowl became replacing the entire toilet, as it'd be 'easier,' and replacing the faucet, as it was deemed 'leaking,' which I didn't question at the time. So my breaking point was due to a) feeling that I'd been manipulated into the replacement and b) your unwillingness to replace such after two months. Your 'excuse,' that it's a public bathroom in a church, is spurious at best, because use is use, and if it was due to, I reckon, your assertion that a multitude of clients used it, why haven't any of the other faucets you'd never replaced started leaking?
(I won't go records back to speak on previous work that would give this review more time than it deservers.)
That's spelled 'deserves.' You're welcome. And I'll inform the readers about RVO's prior work.
(In regards to the most current job, we quoted you to include parts because we do not hold warranty on parts that are defective. We purchase parts from supply houses in the area so if a part is defective it is not through our own fault.)
And if the part you installed was defective, why didn't you own up to it, and why'd you immediately decided to hit us with a $450 charge to replace it? It's one or the other, buddy.
(2. if the faucet was leaking it should have been made known to us immediately.)
I did. Within two days.
(All of our plumbers test and check their work to ensure there are no issues. If the leak appeared after the plumber left we should have been notified right away not 2 months later.)
I was made aware of it two days prior. My sussing it out showed that it wasn't the install, but the part RVO installed, had failed.
(In those 2 months we don't know if someone could have caused damage to the faucet or what happened.)
Again, out of 11 or so faucets we have in the bathrooms here, it was the only one that started leaking. It wasn't use, it was the crap fixture you installed.
(The reason we told our plumber to leave was because of your unprofessional behavior and language. You immediately began to yell and use inappropriate language)
I made it perfectly clear to your worker that I had no animosity to him, his work, nor did I yell at him, I snapped at you, and just you, due to you insulting me with your $450 quote on his speakerphone, for a part your company installed just two months prior.
(When this happens our team is advised to remove themselves from the situation for safety reasons and to not further escalate the issue.)
We shook hands, and parted with mutual respect. The problem I had was with you, not him.
(We will avoid going back and forth with you even in this review since your side of things will be whatever you deem it to be regardless of facts.)
You have your facts, I have mine. What you don't have, nor will ever have, is another dime from this church.
(We appreciate the years of prior business and wish you luck with your future plumbing projects.)
I'm glad you appreciated your stuffing your pockets before the cutoff. And as for the new plumbers? So far, so good. They showed up on time, did a great job, and was half your price, so yes, it's going great.
And again: If it were me, if I'd had installed a crap faucet, and knowing I wanted to keep a relationship going with such, I'd've ate the cost to keep them. You know, basic customer service.
I'll surmise: Like other contractors, RVO assumed that any and all churches are game to be fleeced, that it's a giant pool of cash to be hoovered up. One company charged the place, before my time, 6 figures to 'renovate' a room, which led to such 'improvements' such as warped doors, unfinished closets, and motion sensor lights that can't sense 90% of the room, so clients had to flap their arms wildly when the lights timed out. It's my job to stop that kind of grifting.
To quote Max Bialystock from The Producers, "You mean 'oops,' don't you? Just say 'oops' and get out!." read more
