Hired Water Heaters Only to replace a water heater in Hayward. Often the truest test of a quality business is how they perform when things do not go well. In my case, I have quite a story of having to go five days without hot water because the unit I received was defective. The day after the install we found the tank had shut down. After a reset and restart done over the phone with the installer assisting, the unit failed again, a short time later. The next day which was a Saturday, another technician came out to swap out a heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again after we got one warm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a, more expensive model of a different make from a supplier, we got a replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. I could not have asked for a more timely and considerate treatment as a valued customer of this business. read more

UPDATE: Following my original post, General Manager David reached out early the next morning to understand what went wrong. He promptly dispatched a supervisor, Steve, to inspect the unit. Steve went above and beyond from the start, successfully reigniting the failed water heater and troubleshooting the permit issue. The inspection issue was due to the local code requiring runoff to be routed outside rather than into the crawl space. Wanting to avoid drilling through my front porch, Steve proposed using a workaround device (FloodStop or Watts 210) and proactively reached out to the city inspector for approval. Once the inspector confirmed that a Watts 210 valve met code, David coordinated a return visit for Steve to replace the unit with a Bradford White model and install the approved valve. Steve did a beautiful job with the new installation, expertly redoing the piping and leaving the indoor cabinet completely clean. Best of all, I can finally take a hot shower without worrying that the water heater is going to die on me! I want to extend a sincere thank you to David for listening to my concerns and focusing on a real solution, and to Steve for his outstanding expertise, proactive communication with the city, and top-notch craftsmanship. All the fixes, including additional parts and labor, were provided at no extra charge. While the initial experience was stressful, the management team truly stepped up to make things right. read more

I called these guys when my water heater broke. I gave them my address as well as the water heater make, model and serial number They sent their guy to an address sixty miles away. When he finally arrived 3 hours late he said they don't work on my brand of water heater (Rheem - one of the most common). His solution was to sell me a new one for $4500. It was a complete waste of time that left we without a functioning water heater for several days until I could finally get a competent repair guy out [the only problem was a dirty vent filter]. Never again. read more

Lame would be an understatement. One guy came to replace a water heater. He was largely uncommunicative, staring at his iPad and tapping things for at least 20 minutes before telling me that he would have to make some calls to get someone else to help him. And then he dropped the bomb that it would cost over $7,000 to replace our 74 gallon water heater. I told him to leave and cancel the request. Don't waste your time with this company. read more

In need of a water heater and our property manager sent this company. The repair associate contacted me before arriving to let me know he was on his way. Kevin was his name, probably one of the most professional repair associates they have. Very knowledgeable and honest. I was informed that our current installation was nowhere near being up to code and unsafe. You could tell this man takes pride in his work.Unfortunately ,our property manager chose to go with another company. With his advice, I now have a better understanding of what needs to be fixed to be safe. read more

Water Heaters Only - On time and ready to work - Water Heater Installation/Repair Near Me

Water Heaters Only has installed Two 40 gallon hot water heaters for us over the last 15 years. They have been consistently professional, competitively priced, and very reliable. We highly recommend them and feel that we have received good value for our money. The heaters have performed well and have exceeded our expectations. We would not use any other company to service or install water heaters. read more

Called Water Heater only to come and install a 50-gallon water heater. There's some hiccup with the reservation process but when it comes to installation, Kevin West is your guy. He removed the old water heater and bring the new one up and running in 3 hours. Top notch! read more

Water Heaters Only - Kevin West is 5 stars! - Water Heater Installation/Repair Near Me

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Installer Will Gunn was very prompt and efficient and did an excellent job installing a new hot water heater and explained the pros/cons of a several options. Great work on a Sunday! read more

Had WHO to install a Rheem water heater in May 2015 but water leak happened days ago ( I think I am out of luck to get a lemon one? ). WHO sent Chris to take care of this case. Chris explained the issues in detail, and try the best to get a new one in a reasonable price. The whole replacement went well , Chris provided quality work , checked every single connection in detail. Thanks read more

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Great pre-service phone consultation, Dave was professional, super knowledgeable, and super helpful. Explaining everything to me patiently. And the installer was just as professional. He was thorough yet efficient. Even cleaned up the working area afterwards. I'm so glad I went with them. read more

Did not use WHO as they were overly expensive. You do pay more for the larger corporate companies with the shiny branded vans. I got my new water heater installed the next morning by Quality Water Heater Service for $1800. Water Heaters Only quoted $2300 to $2800 for the same service. Not hating on WHO, just saying there are less expensive small business options out there that should not be overlooked. Obviously, check the reviews first and do your homework. You might be pleasantly surprised. read more

We recently had a new water heater installed and couldn't be happier with the service. The installer (Kevin West, invoice #220075) arrived on time, explained everything clearly, and completed the job quickly and neatly. He hauled away the old unit and checked all connections for safety. Thank you, Kevin! read more

They ripped me off!! These people lie and are cheats. Do not buy from them. They refused to tell me the actual costs of the part and labor, then overcharged me. read more

I had an 11 year old gas water heater that I wanted to replace and dispatch gave me a 4 hour window. same day. Shortly after I called, technician Kevin West came out to replace it with a new Bradford-White. He was both pleasant to work with and efficient and now I'm up and running. Thank you W.H.O and a shout out to Kevin for a fantastic job! read more

The installation took time as it was a gas powered water heater. Will G. did a good job. I had a water heater installed in 2001 by Water Heaters Only and it lasted 23 years. I am happy with Will's expert service. Amazing! read more

I had a rental unit water heater go out and a friend of mine had just used Water Heaters Only and was happy, so....i gave them a call. They were able to help me next day, but best of all, I got to meet Kevin West, who besides doing a fantastic job, is a very professional and pleasant person!! I would heartily recommend him and his company!! read more

Water Heaters Only - Full shot of water heater. - Water Heater Installation/Repair Near Me

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Water leaking from the heater tank while we were away. Came back on a Sunday night, and called the number of the tank for Water Heaters Only (WHO) who (ahh..clever) installed the current water heater tank back in Jan 2015. I guess it is time to replace it. Got a call back from WHO's Lori and schedule for a technician to come in Monday afternoon to do the replacement. The technician was Will G who called ahead and said he will be at our house in 15 mins. Of course, he showed up right on time. Will G surveyed the current unit, recommended a replacement, explained what's need to be done, and gave me a quote for the work. I was happy with the quote even thought it wasn't the cheapest considered the quality of work from WHO. Will G really did an amazing job! He worked quietly and professionally. He completed the installation in good time and managed to keep the place nice and clean. I am hoping I don't have to call them in the next 10 years, but if I do need help with my heater, I will definitely use them again. Thank you WHO and Will G. read more

Highly recommend Kevin West for water heater repair! He was friendly, knowledgeable, honest, and offered a competitive price. I felt confident in his work and would definitely recommend him to others. (Invoice 200736) read more

Called today with a broken water heater, and I got a swift response, and my water heater was fixed by the afternoon. Alex B was professional, friendly and prompt! This job was more complex than a normal replacement and he explained everything to me. Very happy with my experience with "Water Heaters Only". read more

I'm giving these guys five stars not because of the service they performed, but because of the service they did not perform. I called towards the evening because my water heater was out. And unfortunately, no one was available to make a house call. I told the guy my problem And he walked me through how to turn on the pilot. Not knowing if that was the issue, I followed his directions and it came on. Next thing you know I have hot water and I save any cost associated with a visit. Thank you so much. I highly recommend these guys, The next time I truly need my water heater replaced, they will be the first one I call. read more

Our old Takagi TK3 tankless water heater was failing, and we had a company out who gave us an outrageous quote for what we wanted. Googling around on a Friday, found WHO and made an appointment for a second opinion the following Monday. When Loni called to give us an ETA, I told him to bring a unit with him because ours had officially died Monday morning. Thank goodness he was so awesome and the price quote was so reasonable. We paid $3k less than the other guy had quoted! One of the best things was that Loni was an actual installer and not a salesman. We were able to get a new Navien tankless heater installed the same day, and Loni couldn't be any more personable or knowledgeable. He worked quickly and left the place cleaner than he found it. I'm really, really happy with how today went. read more

Water Heater went out at about 8:00 pm last night. The heater was purchased and installed by Water Heaters Only in 2011. Figuring they sold me a pretty good heater in 2011, I called their 24-7 number at 8:30 pm and got a real person. I explained what happened and he made an appointment for the next day. Today Alex arrived in the early afternoon and by 4pm we had hot water again. I was very pleased with the speed of getting a new heater and with all courtesies in scheduling and workmanship. read more

Great experience with Water Heaters Only and super impressed with the work done by Alex B. Our water heater leaked into downstairs neighbors condo. It's more than 10 years old so it was overdue to be replaced. Our water heater is connected to a central air heating system so not many plumbers can do this type of work and the heater is not common. In the past, I have had to call numerous places to get a specialized plumber and ensure that they had the heater in stock (Bradford White). Got some recs from other neighbors in our condo complex and many recommended Water Heaters Only. The rep that I spoke to on the phone was super calm, patient, and organized. He gave me a quote and a window of time that the tech will come. He also told me that the tech will pick up the heater and will call with an ETA from a certain area code. Alex called and arrived very close to his ETA. Super nice, friendly guy but most importantly, he was very knowledgeable and skilled. He pointed out that the drainage pan was too small and wasn't lined up with the drainage so that's why it leaked into the condo downstairs! So in addition to installing the water heater and connecting it to the heating system, HE also built a platform, solder some pipes, and connected it to the drainage system to ensure that it would drain properly. This wasn't cheap but I felt that it was money well spent on excellent work. read more

Water Heaters Only - platform and soldered pipes built by Alex B - Water Heater Installation/Repair Near Me

We woke up to find water streaming from our 19 years old water heater. Called WHO and they gave me a same day 4 hour window. Kevin came out replaced the water heater and explained what he was doing each step of the way. We had hot water by the end of the day! Very happy with WHO and Kevin. read more

Our water heater died. I got an onsite estimate at they were able to schedule us for the next day install. Installers were very friendly and professional. Office personnel was understanding and very helpful. Thanks for the great work! read more

Water Heaters Only - Great work. I would recommend Waters Heaters Only without exception.Thanks for the great service! Craig J - Water Heater Installation/Repair Near Me

It's not a fun thing to unexpectedly have to replace a water heater, but Water Heaters Only made the experience simple and seamless. I called when I noticed our water heater was leaking and they were courteous and friendly on the phone and got me scheduled that day. Kevin West came out to do the replacement, and he was very friendly and professional. He explained the process, provided a quote and got our new water heater installed well. Even without knowing the technical details, it's clearly a better install job than whoever did the last one. Would definitely recommend! read more

rip off central. do not use these guys. they overcharge. They offer no breakdown of charges, just rip you off.

Below is an update of my review posted a month ago. WHO provided a customer relations hot line phone number after installation. I made the call to explain my situation to Mitchell. She contacted the manager Paul and arranged a polite and highly professional technician, Steve, to fix my issues. Steve replaced the corroded pipe, the shutoff valve, the FloodStop device with 1", instead of 3/4", outlets to match my pipe size, and also installed a 4-gallon expansion tank to avoid my occasional TP valve opening issue. These are all done free of charge to me. My new water heater now works flawlessly and I have confidence that it will last for a long time. read more

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PGnE shut down my mom's water heater. She's 93 years old. I called them and explained the situation. They were so understanding of the emergency. I was a hour away. They called one of their Tecks. He was their in a hour. He kept me informed as I was making my way to the house. He explained exactly what happened. He had to replace the water heater because it was unsafe to operate. I was shocked that they carry water heaters in their huge service truck. He worked really hard and replaced the water heater and upgraded the gas piping to current code standards. I was stressed because I was thinking it's going to take a day or two to get this handled. He had my mom taking care of in 3 hours. Highly recommend them. read more

Water Heaters Only - Water Heater Installation/Repair Near Me

I called WHO on Sunday morning at 7:30. The tech was here about 10:00 am. He told me what was needed and told me how much it would be. Doniel was as fast as he told me he would be. He was very efficient and left it cleaner than when he arrived! This is my 2nd time I have used WHO. I'm completely satisfied. read more

Water Heaters Only - New water heater - Water Heater Installation/Repair Near Me

I didn't love that my old water heater started leaking, but I loved everything else about working with water heaters only. They came out to bid on the job within a few hours of when I first called them, and got my water heater replaced immediately after I gave them the go ahead. I got multiple quotes, and theirs was competitive. They answer their phones 24/7, which is really useful, and rare for a local company. Kevin and Chris, the guys who did my install, were friendly, knowledgeable, professional, and efficient. I highly recommend this company. read more

Old water heater leaked so I finally pulled up papers from the pocket on the side and found that it was installed 14 years back by this company. There was an alternative 2x cheaper - buy a heater from the "big store everyone knows" or pay the price for the same brand (which really worked). So I decided to proceed with the second option. Our installer (Lucas) did a great job of pulling away the old heater and installing the new one (so far everything works fine). He also was patient enough to listen and answer my questions which is a separate thanks. Just one question is bothering me - why they gave me the estimate price in the range from X to (X + $500) and the price Lucas gave me was the right side of the range without options. I mean I'm not a small boy and don't believe in miracles, but still feeling like I was a bit fooled. read more

Nothing wrong with my water heater, but I was concerned about it getting old and needing replacement. I used them before for my previous heater replacement and was pleased with the results. Will G. came out the same day and let us know that everything was fine for a couple of more years, and he walked us through the work necessary to convert from gas to electric. Very pleased with the responsiveness and quality of service from WHO, the reasonable fee for the consultation, and with Will G. -bill read more

I meant to write this review sooner. This is from my experience in December 2020: Loni from Water Heaters Only installed a new water heater for us and he was great. Super efficient, clean, and did really solid work. In case it helps others plan/compare, it was $2,125 total, including install and haul-away of the old water heater. Recommended! read more

Our water heater was not working properly and found this company on yelp with 5 stars so we gave it a try. The service was done on 8/23/18. I waited a few months before I give this review, wanted to make sure no problem on my new water heater. Service: Quick turnaround. We got immediate response and services from them. They know it's emergency. Drew was able to install a new water heater in a few hours with same day service. Price: very reasonable pricing. Selection: not much of options but they provided the best suggestion. read more

Water Heaters Only - Water Heater Installation/Repair Near Me

Kevin showed up right on time, calling me when he was on the way. The old water heater was removed quickly and the new one installed expertly and efficiently! Kevin is a great guy, very hard working, knowledgeable, and friendly. I will definitely use Water Heaters Only again in the future and recommend them to my friends and family. read more

When our water heater stopped working, Water Heaters Only was the fastest to respond and offered the best price. I was happy to work with Kevin West who did the replacement for us. Our new heater was ready in no time, and he was very knowledgeable, friendly, and personable. I will recommend him and this company to anyone that needs similar service. Thanks again! read more

Update - Within a day or two, Water Heaters Only did contact me and promised to make it right. The project was finished this morning very quickly and the tech was super nice. Thank you for the follow up. read more

We're very happy with this co. Called at 10:30 am about broken water heater. By 3:00 pm I was taking a hot shower. Our tech, Mo was professional and efficient. Highly recommend them. read more

Kevin West is great, professional and friendly. He came to replace our first water heater 10 years ago and we are so happy to have him back today. invoice # 198128 read more