When we first found Ruth & Ruth, we thought we'd found our dream cleaning service, after suffering through a host of awful services. However, after cleaning our home for well over a year, we had several problems that came to a head the last time they cleaned for us.
I emailed Ruth (the younger owner to ask her if they could do something extra the next time they cleaned for us, and to express concern about some things that were continually happening when her team cleaned for us. I had to email her whenever I had concerns because there was a language barrier with her team. As it was, this last time they came, I had overslept, and I rushed around trying to get ready for them. When they got there, I said I was glad that they were late, because I had overslept, and they looked at me like I was an alien. Later, I realized they hadn't understood what I had said, because I found a message on my machine, saying they couldn't get in the house because they didn't have a key. WHAT??? They never had a key to my house, they just came in every time without ringing the bell, which was very disconcerting to me at first, but I got used to it.
Anyway, this last time they cleaned for me, I found several things that I contacted Ruth about, and she got very snippy with me when she responded. One thing that is very important to my husband is how they make the bed, and he had to remake the bed EVERY time they cleaned. I told her this, and she said these were her exact words. "We now have 68 clients, and we can't remember what each one wants, and we come to your house infrequently, so we can't remember how to do your bed." Really, it's so hard to remember to tuck in the sheets?
Also, they always put the rugs down in the wrong places in my bathroom. This seems like a small thing, but I'm disabled, and it's very difficult for me to get down and pick them up and put them in the right places. I mentioned this, and she told me the team didn't know I was disabled. Really, after coming into my home for well over a year, and seeing me struggle to get around, sit, stand, stoop, and bend, they didn't know I was disabled? Obviously, this is a group of cleaning people who don't pay much attention to their surroundings. This was evident to me by the way they always put my alarm clock back facing the wall instead of my bed!!!!!
Ruth & Ruth cleaned fairly well. (Always in a rush), but it is clear that their customers are only numbers to them, certainly not people. If you want a cookie cutter approach to your cleaning, and you don't care if you matter or not, then this is the company for you. If you want to actually matter to your cleaning company, and you want them to pay attention to your needs and wants, then try Krystal Clean Housekeeping. (See my review.) They are a caring, and efficient cleaning service who actually care about their clients and their needs, and put the alarm clock back where you can see it, too! I would highly recommend them, where I would never recommend Ruth & Ruth. I don't expect to be royalty to my cleaning service, but I do expect them to be able to remember my expectations from one cleaning appointment to the next! read more
