I am so happy with my service!!…read more On-Time! The crew of 3 showed up exactly when they were supposed to. Detailed and job well done! I didn't need to give them instruction. They went right to work. They cleaned every surface- really spotless. I have a lot of area to clean and they got to all of it. Work was done quickly and on budget. I am fully satisfied with the work that was done and highly recommend them. 5 stars!

Was looking for an honest and reliable person that I can trust in my house came across Erick…read more Her Cleaning Crew was very kind and my house looks stunning!

I am so impressed with Owner Norma and her outstanding NCJ Cleaning Company…read more A Five Star first time deep clean of my beautiful new Jenuane Communities home in Lemmon Valley. Norma was professional, kind and cleaned my 4 bedroom home. My favorite part of her expertise was how she showed me how to put foil so beautifully on my new oven racks and in the bottom of the oven. Norma professionally cleaned my Kitchen Counters microwave, sink and floors. She vacuumed my rugs and cleaned all bathrooms mirrors, tub and shower. Norma wiped my beautiful piano and played with my doggie. The value of her service was worth her pricing. Thank you Norma and NCJ Cleaning Services for my first time home cleaning. I will definitely hire you again. My house smells beautiful and everything is sparkling clean. Outstanding Service and great personality. Thank you for being careful around my Embroidery Machines and my Artwork and using pet friendly cleaning products. Thank you again Norma, I will refer your business to my friends and family. Julie A

We needed to hire a company to clean the house we leased when we moved to Reno last fall. I wanted…read morea business that would cover all of our cleaning needs because in Idaho we had to hire several different people. Norma, and her crew did a fantastic job cleaning the house and everything we needed done, her business covered. The quality of the work was outstanding and the price was very fair for the job I requested. No job is too big or small for her crew. Now that we're in our 'forever home' I'll have her help me with the hard stuff in the future.

5 starts for customer service only. Clear, concise…read moreresponses. Didn't use service, but greatly appreciated the time they took to respond.

Do not hire this company. They sent out separate teams to do a move out clean and you can hardly…read moretell they cleaned anything. Stains on base boards, counter, walls, doors and just about every where. I found the same stain on the kitchen counter after the "reclean" which I was able to lick my finger and wipe a portion of it off which tells me they didnt even take a wet paper towel to the counter. Charged 460 dollars for a 1400sq/ft that was almost entirely empty. They refuse to refund your money if you aren't satisfied with the job (which you will not be). They have a 100% satisfaction guarantee which means they will just keep sending people to your home to not clean it again.

This was our first time getting a cleaner for a 2 bedroom/2 bath apartment. Originally the cleaner…read moregot there about 30 minutes late with no communication about being late. We do stay in an apartment complex so I can understand. I do feel as though if you are having trouble navigating the complex them giving the client a heads up so they know you are there and that you are trying to find the place could have saved some time. The cleaner did a great job cleaning the apartment and refrigerator and even took out the trash at the end which was super nice. Outside of being a little late I would definitely try them again. I do feel like the price did reflect the work that was done and the interaction with the cleaner was great.

Came to house a refused to clean. I definitely don't recommend Forget this companyread more

Fabulous experience. I was referred by a good friend who has a few rental properties. Such a…read morepleasant, non hassle journey to convert my rental apt to a sparkling clean unit for a "perfect" move out. Everything was performed as per my request and exceeded the requirements for a "broom clean" job. Hallelujah!! I received my deposit in full. Lucy and her crew were polite, attentive, prompt, diligent respectful and dependable. I was provided with a written quote and a printed receipt for the Apt Manager. If only all businesses were this good! You will be very satisfied with them, I am certain. Well priced and no surprises after being provided with your quote.

Excellent communication and a fair price. I was able to get me rental cleaned all remotely which…read morewas very important to me as an out of state landlord

Last minute need for a deep clean was met with immediate attention, easy scheduling, prompt…read morearrival, professional policies, reasonable estimate, and excellent results. My parents had moved into their retirement home, and the old house hadn't been properly cleaned in years. Jocelyn understood that while the property needed cleaning for comfortable living, that the new owners would be renovating soon so it was going to be a mess again in a few months. Everyone was kind and professional, and if I need cleaning services in Reno in future, they will be my first call.

My husband hired this team as a gift for me. My specific instructions were for a deep cleaning...as…read moredeep if a clean before moving out. We had two prospective companies come give us estimates. Sierra Nevada's estimate was $450 or $45/hr for 10 hours (3 people cleaning) I wanted a full deep clean of entire downstairs and 2 full bathrooms upstairs. The other company estimate was $267, and for what I wanted (DEEP CLEAN) that seemed too low. We hired Sierra Nevada. And when I say "we" I mean my husband. This was a gift for me from him because he just had major surgery and I tore my hip labram 1 week before, I am also raising my 9 month old grandson. I have a lot on my plate and my husband was trying to clear a big part off of it. I was who they met at the door and I thought I would give them extra explanation to what I meant for a "DEEP CLEAN" but they literally stared at me and asked "do you need anything" Looking back that was my moment to explain to them exactly what I wanted but in the moment I felt like I was unwanted (This is a product of my autism, and not their fault in anyway) I told the staff that if they had questions where rhey could find me and they started cleaning. They were very prompt and arrived at their exact scheduled time of 9am (earlier actually to unload their equipment) and I was impressed. They cleaned until 12:30pm and checked in with Jeff before they left. Nothing was ever really said to me, and maybe this was the downfall because I usually ask many questions but I was leaving this all tk my husband, as I said this was a gift from him and I shouldn't have to interfere. My precursory walk around my home was impressive, the main things I had on my list were cleaned...spare bathroom shower was perfection. All the kitchen appliances were spotless. My heart felt really good. During this time I was also spending time in bed recovering from a serious injury to my hip, but slowly I was using the spaces cleaned by Sierra Nevada House Cleaning and noticing how much was missed. But I thought I was nitpicking. The most concerning and unusual thing was when I used my garbage disposal and found 3 little weird chunks of glass. I honesrly couldnt figure out where they came from. Until I used my microwave several days later and realized there was an inch chunk missing from the plate. That's when I asked my husband to reach out. I didn't know the policy was to reach out in a certain amount of time. So we passed that and there is nothing this company can do to help us. Which is...ok, fine. So basically we paid $450 (plus $75 tip) for 3 cleaners from 9am-12:30pm to clean 650sqft (2.5 baths, kitchen/dining room, living room, stairway/hallway) They broke part of our microwave, left huge scuff marks on our front door and above our cabinets, left a sticky brown stain next to the main bathroom toilet, did not clean 2/3 of the kitchen counter tops, and left the walls and stair banister untouched. When my husband reached out, Jocelyn let him know that he had not asked for the "EXTRA DEEP CLEAN" and let me just say this man had no idea there was a different level to the deep clean. He was offered a cleaning, deep clean, or move out clean. What do you think this man chose with his best knowledge and love in his heart? That's right...deep clean. So...this was a very long way to say don't use this service. I was excited and hopeful and happy to pay premium to walk downstairs and feel like my home is as clean as the day I moved in. Instead they spent tons of time organizing areas that I didn't want touched and left the banister and walls dirty and broke my microwave.

Monica did an amazing job! I am very happy with her service. She was considerate to my families…read moreneeds. Our carpet looks great, she dusted everything and the bathrooms looked like they did when we moved in to our new build home. Our kitchen was an absolute disaster before she arrived and it looks great now. She cleaned everything in the kitchen, all appliances. Her prices are even better than the cleaning. I highly recommend her and will be using her services regularly.

We hired Monica and got her hard-working adult son too. I made a list of what I wanted them to…read moreclean and they did everything very thoroughly, and didn't waste any time. We expect them to return next week after our company leaves. Their pricing was very reasonable, even with the tip I gave them. We will not hesitate to hire them again in the future for occasional house cleaning. Highly recommended!