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    Deluxe Cleaning

    4.6 (9 reviews)
    Closed 9:00 am - 5:00 pm

    Services - Deluxe Cleaning

    Commercial deep cleaning

    Commercial move-in or move-out cleaning

    Commercial standard cleaning

    3 More Services

    Deep cleaning

    Maid services

    Move-in or move-out cleaning

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    Lupe's House Cleaning - Standard Cleaning

    Lupe's House Cleaning

    (7 reviews)

    I had a small one bedroom apartment in Midtown and let me tell you, Reno dust and dirt builds up…read morefast. Lupe's team of amazing women got it all! It was easy to schedule via text with Cinthya and the ladies brought all of their own stuff for cleaning. I have a cat who kicks litter out of the box and they got every last speck! They cleaned windows, the fridge, fan blades...even the inside of my toaster oven. Magical! I moved so it has been a minute since I used them but I need them back :-) I have tried several other cleaners and no one compares! (also they were very nice and once broke a small thing and offered to pay for it, which was very nice and honest and i appreciated it! accidents happen). It's the best feeling in the world to come home after Lupe's cleaners have been there! I am now kicking myself for not having reached out sooner. Oh I think timing was a little issue at first so I gave them a key and that worked better - then I was out of the way. Completely trustworthy. I should have written this years ago. Call them and you will be so happy!

    After 4 cleanings, we have decided to no longer work with Lupe's House Cleaning…read more - You can't schedule your cleanings in advance. We were told that we will be contacted in the beginning of every month to schedule the cleaning. So trying to get a cleaning done in the beginning of the month is out of the question. But the problem is, we don't get contacted in the beginning of every month. They either reach out to us in the middle of the month or we have to reach out to them to schedule the cleaning. So by the time we schedule our cleanings, it's always scheduled towards the end of the month. - For our May cleaning, we were contacted by them on 5/10 to schedule for a 5/22 cleaning at 11:30am. We confirmed that 5/22 at 11:30am would work. Come 5/22, no one arrives. So we contact them around 11:50am to follow up. The message we get: "So sorry...I did not see your message confirming. I will check our schedule now." If you have reached out to us proposing a time, wouldn't you follow up to confirm...especially when they say "I did not see your message confirming". They then try to schedule us for the following Tuesday. When they came to do the initial walk through, we provided them our availability that Monday, Thursday and Fridays in the AM work best but they still try to schedule cleanings outside of this schedule. What is the point of asking for our availability then? Our experience: - The first time they came, they didn't clean two separate cabinets and our front door which was agreed upon to be cleaned. We were told that Lupe didn't update the cleaning associates on the areas that needed cleaning. Fine, I know this is the first cleaning, so we gave a pass and they came back to clean the areas they missed. - Second time they came - no complaints. - Third time they came, I noticed many counters were still dusty. Come to find out they weren't even moving items on the counters, they were just cleaning around them. Plus the shower downstairs was not cleaned at all! We were unavailable for them to come back so we just cleaned what they missed ourselves. - Fourth time they came - well, that was the final straw - they continued to dust around items and the counters were still dusty. Plus, once again, they never cleaned the downstairs shower! When I reached out to inform what was missed, we decided to just cancel their services since there was a lot of inconsistencies with their cleaning. I even sent pictures to them as proof. The next day, I get a scripted 'sorry' text and to give them another try and they would assign 2 new cleaning associates free of charge. We figured to give it a try since they were trying to make things right. After 8 days, I get a text to schedule the re-clean. After 8 days?! Since I never received a response sooner I figured they weren't interested anymore. There is no urgency with this company. If a customer is not satisfied and you are offering to make it right, why wait 8 days to respond?

    Bright N Clean

    Bright N Clean

    (6 reviews)

    Downtown

    I've been using her services to clean and care for my home this past year. I'm so pleased with her…read moreattention to detail, reliability and professionalism. The price to clean my home is very reasonable. I enjoy "cleaning day" and having my home looking and smelling fresh.

    I wish I could tell you how BAD this company is. I got a quote and it was not an estimate. When…read morethey got there they raised the price by 80%!!!! The house was vacant and no furniture to dust just the tough stuff. They did not communicate well at all and left the place what I would call broom clean. The bathroom sink wasn't wiped out. There was something all over it. I licked my finger and wiped it off. They are trying to tell me it's wear and tear. Bull hockey. The floors were still filthy!!! They said they mopped 3 times! More bull hockey. I removed dirt by licking my finger and wiped it off with my fingers. They did a 1/2 assed job at best. RUN away from this company When I complained she said it was clean. I've had to hire another lady to come in tomorrow to clean what they missed because Jocyln can't come back and clean what they missed until next week. STAY AWAY I didn't know that painting was considered construction. The construction was outside by replacing some facia boards before painting outside! Yes the house was dirty that's why I called you in the first place. Perhaps before quoting me you should have explained your fees. Your cleaning skills lack skill. The bathroom smelled Horrible because there were 4 men in there while they painted the house. It doesn't smell much better after cleaning either. You did a crappy job. I'm not going to argue with you any more. You've made it clear you think you're justified and I'm clear I'm justified. The tools were kept in the house of course so they wouldn't be stolen from outside as the house is vacant. I'm sure there was sawdust inside. I've had 4 men in and out for weeks. The tiler is coming next week. The replacement tiles were in the laundry closet had you looked in there. I guess I didn't inspect that either. You should have either come back and fixed it TONIGHT or given me at least a majority refund. You did NOT do what I wanted done. Im not the least bit satisfied. I'm done arguing with you. You sucked big time There were 3 tool bags and a bucket in the table. My husband was clearing out everything to bring home. You want to justify my rating to future clients by exaggerating 3 tool bags as construction materials. You are apparently not truthful to me do let's point out how you want to lie to future clients too. I'll take before and after tomorrow and post again seeing that YOU don't want your drop it. Good night Jocelyn. Do better tomorrow. There's always tomorrow to do better.

    Reno City Cleaning - House deep cleaning, focusing on baseboards cleaning.

    Reno City Cleaning

    (1 review)

    Don't use this place unless you want to spend a lot of money for no cleaning. We paid them almost…read more400$ for a detailed move out clean with the addition of the fridge and the oven. There were 55 things that they said they would do and they questionably did 11. We hired a professional because we had lived in the place for a while, had pets with long hair, and it was dirty, we needed help. They did not do any surface , doorknob, light switch, fan, window, toilet or wall in the house. They didn't even sweep and mop with the exception of one closet which they left the dirt pile in. I'll include pictures of AFTER the clean, everything pictured was on the list. I will also include the list with what they actually did highlighted. We arrived at our house about an hour and a half after they said she was done and she was still there and had done almost nothing. We first saw the oven (which she did) and said it looked good. Then we saw the rest and it was really really bad, it looked like she hadn't touched anything. She claimed she had cleaned for seven hours but I highly doubt it. She did the fridge the baseboard and the oven. That's it. Their customer service was absolutely awful and after a ton of arguing their solution was to give us a discount. He refused to acknowledge that they did a horrible job and proceeded try to delete our negative reviews. They offered to send someone out to fix it but it was a move out clean so we don't have keys anymore. He continues to say that by not allowing him into a place we don't have access to we are refusing his resolutions. We are not, we just don't have keys anymore. Ultimately we paid them hundreds of dollars to be charged cleaning out of our security deposit anyway. We needed someone who knew what they were doing as advertised, that is not what we got. Very frustrating and expensive. Additionally they are still claiming that their clean was "above and beyond" and saying that we were trying to scam them. I have never had an experience this bad with a business ever. I am not usually a complainer it was just really really bad. We are no longer pursuing them financially as it is infuriating having any conversation with the owner. Just posting a review so that it doesn't happen to anyone else.

    From the owner: Reno City Cleaning is committed to delivering the highest quality residential cleaning services in…read moreReno and Washoe County. With our instant Pricing model, it makes for easy booking and we have flexible scheduling for any needs. Our professional cleaners are trained, reliable, insured, and background-checked. They are fully equipped with professional cleaning products, ensuring a hygienic clean every time! Whether you need a one-time cleaning or recurring cleaning, we are also equipped to perform move-in cleanings, move-out cleanings, post-construction cleanings, green cleaning. Request your quote from us today in less than 60 seconds!

    Deluxe Cleaning - homecleaning - Updated May 2026

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