They have done a terrific job taking care of my home. I highly recommend Ruth & Ruth for your house…read morecleaning needs.

Ruth's team is amazing. I've had them cleaning my home for more than 7 years. The cleaning is…read moreconsistently top notch. Even more important for me is the communication with management is prompt and complete. I highly recommend them and have already multiple times.

I was very happy with the services provided. Initial clean of a new house at move in then…read morerecurring cleanings on a monthly basis. Highly recommended.

Absolutely amazing people to work with. super clear, communicated during the cleaning, and were…read moresuper kind. HIGHLY recommend.

I had a small one bedroom apartment in Midtown and let me tell you, Reno dust and dirt builds up…read morefast. Lupe's team of amazing women got it all! It was easy to schedule via text with Cinthya and the ladies brought all of their own stuff for cleaning. I have a cat who kicks litter out of the box and they got every last speck! They cleaned windows, the fridge, fan blades...even the inside of my toaster oven. Magical! I moved so it has been a minute since I used them but I need them back :-) I have tried several other cleaners and no one compares! (also they were very nice and once broke a small thing and offered to pay for it, which was very nice and honest and i appreciated it! accidents happen). It's the best feeling in the world to come home after Lupe's cleaners have been there! I am now kicking myself for not having reached out sooner. Oh I think timing was a little issue at first so I gave them a key and that worked better - then I was out of the way. Completely trustworthy. I should have written this years ago. Call them and you will be so happy!

After 4 cleanings, we have decided to no longer work with Lupe's House Cleaning…read more - You can't schedule your cleanings in advance. We were told that we will be contacted in the beginning of every month to schedule the cleaning. So trying to get a cleaning done in the beginning of the month is out of the question. But the problem is, we don't get contacted in the beginning of every month. They either reach out to us in the middle of the month or we have to reach out to them to schedule the cleaning. So by the time we schedule our cleanings, it's always scheduled towards the end of the month. - For our May cleaning, we were contacted by them on 5/10 to schedule for a 5/22 cleaning at 11:30am. We confirmed that 5/22 at 11:30am would work. Come 5/22, no one arrives. So we contact them around 11:50am to follow up. The message we get: "So sorry...I did not see your message confirming. I will check our schedule now." If you have reached out to us proposing a time, wouldn't you follow up to confirm...especially when they say "I did not see your message confirming". They then try to schedule us for the following Tuesday. When they came to do the initial walk through, we provided them our availability that Monday, Thursday and Fridays in the AM work best but they still try to schedule cleanings outside of this schedule. What is the point of asking for our availability then? Our experience: - The first time they came, they didn't clean two separate cabinets and our front door which was agreed upon to be cleaned. We were told that Lupe didn't update the cleaning associates on the areas that needed cleaning. Fine, I know this is the first cleaning, so we gave a pass and they came back to clean the areas they missed. - Second time they came - no complaints. - Third time they came, I noticed many counters were still dusty. Come to find out they weren't even moving items on the counters, they were just cleaning around them. Plus the shower downstairs was not cleaned at all! We were unavailable for them to come back so we just cleaned what they missed ourselves. - Fourth time they came - well, that was the final straw - they continued to dust around items and the counters were still dusty. Plus, once again, they never cleaned the downstairs shower! When I reached out to inform what was missed, we decided to just cancel their services since there was a lot of inconsistencies with their cleaning. I even sent pictures to them as proof. The next day, I get a scripted 'sorry' text and to give them another try and they would assign 2 new cleaning associates free of charge. We figured to give it a try since they were trying to make things right. After 8 days, I get a text to schedule the re-clean. After 8 days?! Since I never received a response sooner I figured they weren't interested anymore. There is no urgency with this company. If a customer is not satisfied and you are offering to make it right, why wait 8 days to respond?

Nelly and her team are fantastic! Nelly came by on Sunday…read moreto take a look at the house and discuss what needed to be cleaned. On Thursday her and her team were back to do a full clean of the house. They arrived on time and were very friendly. The house is sparkling. It's got that ahh yes clean smell. Their attention to detail was superb. After wrapping up, Nelly walked me through and pointed out what they focused on and asked if they had missed anything. I've never had professional cleaning done and Nelly made the whole process so easy. I even messed up and had taken out the wrong amount of cash and she was totally fine with my venmoing the last chunk to her. She didn't seem even annoyed! Honestly, I would be happy to have her and her team come back once I'm properly moved in!

Worst service scam company will take your card info and run fraud charges the person who owns the…read morecompany is stealing from customers. She says they don't take cards but wanted me to personally Zelle her to avoid taxes and paper trail. Clearly a scam company meant to get customers payment info and not do any of the work Do not listen as she defends herself "We don't take cards"-/ except you wanted me to personally pay her over Venmo. SCAM COMPANY DO NOT GIVE THEM MONEY

Karen Muñoz does an exceptional job of cleaning our home. Her attention to detail is truly…read moreremarkable. She not only makes our house immaculate, she neatly hides unsightly electric cords, organizes my messy laundry room or does other tasks that are completely beyond our expectations. My husband and I are always amazed by the fabulous job Karen does. In addition to being a great businesswoman, Karen and her family are very involved in the community. We cannot recommend Muñoz Cleaning Service more highly.

Karen and Jr put their heart and souls into cleaning. They take pride in their business, and it…read moreshows. No one, and I mean no one can clean like Karen, she is a magician. ​

The owner is a really sweet woman who came over and quoted me $375 for deep cleaning of my house…read more I came home and a very basic, vacuum, sweep and quick wipe down in some, not all areas was complete and the garbages were taken out. Floors didn't seem to be mopped well, showers not scrubbed well, chrome fixtures not shined, stove top not shining. Furniture was moved to clean and not placed back to where it belongs, no beds were made, no towels straightened, several places left undusted. Very disappointed. I was able to have a conversation with the owner who apologized and explained that they are a newer business and that expectations should have been clarified as they don't make beds. She offered a discount since I had to replace my furniture and finish straightening up for my guests. I will try them again in the future because of the customer service and caring.

Excellent cleaning service with personable, friendly yet professional, diligent staff. I feel very…read morecomfortable welcoming them into my home for a thorough cleaning at a reasonable rate. Although sticking to a schedule is best for everyone, they have shown flexibility when possible if I have needed to move a cleaning day due to circumstances. Owner Stacy Ogden, is easy to reach and talk to, and a delightful person. She will make sure your housekeeping needs are met and that you are pleased with the results.

I've been using her services to clean and care for my home this past year. I'm so pleased with her…read moreattention to detail, reliability and professionalism. The price to clean my home is very reasonable. I enjoy "cleaning day" and having my home looking and smelling fresh.

I wish I could tell you how BAD this company is. I got a quote and it was not an estimate. When…read morethey got there they raised the price by 80%!!!! The house was vacant and no furniture to dust just the tough stuff. They did not communicate well at all and left the place what I would call broom clean. The bathroom sink wasn't wiped out. There was something all over it. I licked my finger and wiped it off. They are trying to tell me it's wear and tear. Bull hockey. The floors were still filthy!!! They said they mopped 3 times! More bull hockey. I removed dirt by licking my finger and wiped it off with my fingers. They did a 1/2 assed job at best. RUN away from this company When I complained she said it was clean. I've had to hire another lady to come in tomorrow to clean what they missed because Jocyln can't come back and clean what they missed until next week. STAY AWAY I didn't know that painting was considered construction. The construction was outside by replacing some facia boards before painting outside! Yes the house was dirty that's why I called you in the first place. Perhaps before quoting me you should have explained your fees. Your cleaning skills lack skill. The bathroom smelled Horrible because there were 4 men in there while they painted the house. It doesn't smell much better after cleaning either. You did a crappy job. I'm not going to argue with you any more. You've made it clear you think you're justified and I'm clear I'm justified. The tools were kept in the house of course so they wouldn't be stolen from outside as the house is vacant. I'm sure there was sawdust inside. I've had 4 men in and out for weeks. The tiler is coming next week. The replacement tiles were in the laundry closet had you looked in there. I guess I didn't inspect that either. You should have either come back and fixed it TONIGHT or given me at least a majority refund. You did NOT do what I wanted done. Im not the least bit satisfied. I'm done arguing with you. You sucked big time There were 3 tool bags and a bucket in the table. My husband was clearing out everything to bring home. You want to justify my rating to future clients by exaggerating 3 tool bags as construction materials. You are apparently not truthful to me do let's point out how you want to lie to future clients too. I'll take before and after tomorrow and post again seeing that YOU don't want your drop it. Good night Jocelyn. Do better tomorrow. There's always tomorrow to do better.

I've been working with Allison and her team for about a year now as the regular cleaning team for…read moreour rental in Reno. Her team has been incredible - extremely thorough cleaning, pointing out issues, making suggestions and referring me to other great services when needed such as handymen and other professionals. Her prices are extremely fair, lower than most and they often go above and beyond with things like tidying up the backyard! Allison is very quick and easy to communicate with and does a great job getting us on her schedule. I highly recommend her team as they make sure each guest will feel welcomed into a clean and comfortable home. Many guests have left reviews mentioning the cleanliness of our home which makes us feel great!

Our old carpet looked like new and no chemical smells. So happy with this service, would highly…read morerecommend.

Don't use this place unless you want to spend a lot of money for no cleaning. We paid them almost…read more400$ for a detailed move out clean with the addition of the fridge and the oven. There were 55 things that they said they would do and they questionably did 11. We hired a professional because we had lived in the place for a while, had pets with long hair, and it was dirty, we needed help. They did not do any surface , doorknob, light switch, fan, window, toilet or wall in the house. They didn't even sweep and mop with the exception of one closet which they left the dirt pile in. I'll include pictures of AFTER the clean, everything pictured was on the list. I will also include the list with what they actually did highlighted. We arrived at our house about an hour and a half after they said she was done and she was still there and had done almost nothing. We first saw the oven (which she did) and said it looked good. Then we saw the rest and it was really really bad, it looked like she hadn't touched anything. She claimed she had cleaned for seven hours but I highly doubt it. She did the fridge the baseboard and the oven. That's it. Their customer service was absolutely awful and after a ton of arguing their solution was to give us a discount. He refused to acknowledge that they did a horrible job and proceeded try to delete our negative reviews. They offered to send someone out to fix it but it was a move out clean so we don't have keys anymore. He continues to say that by not allowing him into a place we don't have access to we are refusing his resolutions. We are not, we just don't have keys anymore. Ultimately we paid them hundreds of dollars to be charged cleaning out of our security deposit anyway. We needed someone who knew what they were doing as advertised, that is not what we got. Very frustrating and expensive. Additionally they are still claiming that their clean was "above and beyond" and saying that we were trying to scam them. I have never had an experience this bad with a business ever. I am not usually a complainer it was just really really bad. We are no longer pursuing them financially as it is infuriating having any conversation with the owner. Just posting a review so that it doesn't happen to anyone else.

From the owner: Reno City Cleaning is committed to delivering the highest quality residential cleaning services in…read moreReno and Washoe County. With our instant Pricing model, it makes for easy booking and we have flexible scheduling for any needs. Our professional cleaners are trained, reliable, insured, and background-checked. They are fully equipped with professional cleaning products, ensuring a hygienic clean every time! Whether you need a one-time cleaning or recurring cleaning, we are also equipped to perform move-in cleanings, move-out cleanings, post-construction cleanings, green cleaning. Request your quote from us today in less than 60 seconds!