Love this nail shop, nice staff. Fantastic manicures and pedicures. I'm into the dip powder now…read moreand they did a great job. Great conversations, feels like you are getting the tea with old friends. Give them a try, great vibe

The polish change was nice, the service was not. I paid extra for a deluxe pedicure with gel, I…read morereceived no massage and the "hot towel" was a wipe down with a wet towel. The technician didn't do a thorough job with sanding the feet or removing cuticles. Very disappointing and overpriced.

Came in for the first time with my best friend. She wanted a full set acrylic and I was just doing…read morea deluxe pedicure. This location wasn't busy and we didn't have appointments. My pedicure was pretty decent. The tech got to me after finishing another client. The problems arise with my friend's service. I was seated and asked if I wanted anything to drink. I asked what did they have to offer and was offered water, soda, wine. Once my friend saw I got wine she inquired and the tech brushed her off like "oh you dont look old enough". She then proceeded to do her nails aggressively and even when told she was being rough. We left and went elsewhere. If you like being disrespected about your request this place is perfect.

I' have been getting my nails done at this salon since last year and have been happy with the…read moreservices I received. My original nail tech, Kevin, left and it's been unsatisfactory since. I've had 4 different techs and each time have either had issues with the service --chrome nails delaminating (this was on 4/1:25) or not covering the full nail with acrylic/polish, or I was overcharged for service I didn't want to begin with. They also seem to have a revolving door of new nail techs. This last visit, I specifically chose my colors from a book that offers matching regular polish, gel and dip powder. I asked for gel on my hands and regular polish for my toes. I was informed right before polishing my toes that they did not have the matching regular polish. I asked for them to discount the $20 extra charge for gel because it wasn't what I wanted. They refused. The picture was from my visit on 4/1. In this economy, I won't continue to keep supporting a business that is inconsistent with their services and pricing.

Great nail technicians! Take their time and don't rush. The front desk lady could be a little bit…read moremore welcoming since she is the first one to greet customers.

I am extremely disappointed with my experience at this salon…read more I usually have a good experience with this salon. Out of respect for the technician (who I started seeing after I delivered my son), I will not post her name. My pedicure went well, but everything went downhill afterwards. I requested that my existing nails be soaked off. Instead of properly soaking them, the nail technician essentially ripped them off my nails. The process was so rough that my thumb began bleeding. She took a fake nail and slid it under the acrylic to remove my nails. She said "oh no, I'm sorry". What upset me even more was that instead of just apologizing, I was told it was because I have "thin nails." That is simply not true. My thumb was bleeding because my nails were not removed correctly. When I checked out, I spoke with who I believe was one of the owners to explain what had happened. Rather than showing concern or offering an apology, I felt dismissed and looked at as though I was overreacting. The interaction was demeaning, and I left feeling like my concerns didn't matter. To make matters worse, when I asked for my receipt, it was handed to me in a way that felt rude and dismissive. I have never left a salon feeling so embarrassed, disrespected, and insignificant. I can't say why I was treated this way. I don't know if it was simply poor customer service or something else, but regardless, no customer should leave feeling this way. Unfortunately, I will not be returning, and I cannot recommend this salon based on my experience. I believe customers deserve to be treated with care, respect, and professionalism--especially when a service results in an injury.

The ladies there are great! They do an amazing job with manicures and pedicures. If you call before…read moreyou go in they will tell you when the best time is to come in to avoid any waits. They are friendly and easy to talk to. The owner is nice and very funny. Always cracking jokes with the girls and the clients. I have been going here for 7 years and would never even consider going anywhere else! 10/10

Cute nails is very nice! The place is super clean and service is the friendliest. The prices are…read morevery good also! Highly recommend. The technician I had was Sen and she was very nice gentle and fast. I did a classic pedicure with gel. I'll share pics laterz

Good experience. They sat me right down even though they were busy, they offered me a drink too…read more I got a pedicure and there were several packages to choose. It was a good experience but a tad pricy and I wish they scrubbed the dead skin off my feet.

Fabulous nail salons! We love our pedicures. The staff is so supportive and kind. We did gel…read morepedicures and I did the hot wax treatment. The massage was phenomenal.

I love the sweet three sister team of Guaranteed Nails!…read more They do meticulous work, are clean and I haven't ever had a bad quality result. If you come for services, please consider making an appointment so that you wont have to wait. I usually see Brenda but Mary and Nancy do great as well. My Mom also is a customer and I wholeheartedly recommend them to you for all types of nail services.

Brenda, Mary and Nancy are wonderful ladies and very personable. They do a great job on nails and…read morepedicures. I've been going to them for years.

One of the best in the business - I don't get my nails done consistently, but whenever I do I…read morealways want to come here. The gel manicures last about 3 weeks which is great by most standards. The service is nice with them always offering a drink when I first arrive. The manicurists are always very particular and detailed. I always ask for a third coat of nail polish because it looks better and they always oblige. The pedicure chairs are really comfortable. The salon is clean and hygienic which is really important to me. I'm removing one star because I feel like they've cut back on gel polish colors since a ton of people now get SNS or liquid gel.

Great service. The pedicure and manicure were great. They had a big variety of polish. I also…read moregot my eyebrows waxed and that was very well done. I will definitely be back.

I received my first pedicure as a gift from my daughter for Mother's Day. This was not just a…read morepedicure it was an experience. I entered with the mindset for walking out with pretty polished toes, but quickly changed my focus to healthy feet first. I no longer wanted to put lipstick on the pig. Katrina was very professional, knowledgeable and patient. The atmosphere was beautifully decorated with positive phrases of affirmation and soothing music very relaxing. The room, equipment and staff presentation was as sterile as an operating room. I have Happy Feet!!!!! I will be returning for a follow appointment. You can tell they take pride in what they do.

The owner goes above and beyond--she's incredibly professional and such a sweet lady. This place is…read morea must-try at least once! Truly one of the best pedicures you'll ever have--so precise and detailed. Highly recommend!

This is my second visit to Ruby Nail. I was looking for a place near my gym one Saturday morning…read morein August that would be convenient and able to accept walk-ins. I was pleased with the manicure and gel pedicure ($50 before tip). My manicure lasted for 10 days without one chip while I was at the beach. I decided to return again for a much needed gel pedicure this past Wednesday. The gel pedicure was again $40 and this is less than any nail salon I have visited in Charlotte or elsewhere in NC. The same man did the gel pedi who did it on the previous visit. He gives a great foot massage and pays attention to details. I noticed others have not been pleased with their visits at Ruby Nail but I am very pleased with mine. I will continue to be a customer at Ruby Nail as it has been a great find.

Jenny and Van did an amazing job on mine and my daughter's nails! We definitely recommend coming…read morehere.

I absolutely love this place. There is a wonderful atmosphere, everything is clean, and Ryan is so…read morefun and professional.

I came all the way from Houston to Charlotte to get my nails by Ryan and I love ! She's so nice and…read moreprofesional. The whole place smells wonderful and staff are pleasant as well. I loved my nails and pedicure and will def be back