Great nail technicians! Take their time and don't rush. The front desk lady could be a little bit…read moremore welcoming since she is the first one to greet customers.

I am extremely disappointed with my experience at this salon…read more I usually have a good experience with this salon. Out of respect for the technician (who I started seeing after I delivered my son), I will not post her name. My pedicure went well, but everything went downhill afterwards. I requested that my existing nails be soaked off. Instead of properly soaking them, the nail technician essentially ripped them off my nails. The process was so rough that my thumb began bleeding. She took a fake nail and slid it under the acrylic to remove my nails. She said "oh no, I'm sorry". What upset me even more was that instead of just apologizing, I was told it was because I have "thin nails." That is simply not true. My thumb was bleeding because my nails were not removed correctly. When I checked out, I spoke with who I believe was one of the owners to explain what had happened. Rather than showing concern or offering an apology, I felt dismissed and looked at as though I was overreacting. The interaction was demeaning, and I left feeling like my concerns didn't matter. To make matters worse, when I asked for my receipt, it was handed to me in a way that felt rude and dismissive. I have never left a salon feeling so embarrassed, disrespected, and insignificant. I can't say why I was treated this way. I don't know if it was simply poor customer service or something else, but regardless, no customer should leave feeling this way. Unfortunately, I will not be returning, and I cannot recommend this salon based on my experience. I believe customers deserve to be treated with care, respect, and professionalism--especially when a service results in an injury.

Good experience. They sat me right down even though they were busy, they offered me a drink too…read more I got a pedicure and there were several packages to choose. It was a good experience but a tad pricy and I wish they scrubbed the dead skin off my feet.

Fabulous nail salons! We love our pedicures. The staff is so supportive and kind. We did gel…read morepedicures and I did the hot wax treatment. The massage was phenomenal.

what a great place to go! It was my first time there my toes and nails feel beautiful and look…read morebeautiful. What a great experience I had. Cindy, was so very personable and sweet. I will definitely go back again. Sincerely, Patty

Great pedicure by Denny and wonderful SNS manicure by Viviane. Both paid attention to details and…read moremy nails look amazing!

My friend and I got our nails done here and the place was gorgeous! They were able to seat us and…read moreget started right away, and Katie did a fantastic job with my nails and was very professional. The only thing that takes a star off for me is that they dip your finger in the communal pot of SNS dip powder. That's a pretty standard practice in many nail salons, but the healthcare part of me knows that it's unhygienic and a health risk to do that anywhere. I'd go back, my nails look amazing, just bear that in mind if you're immunocompromised or have any kind of cuts on your hand or worry about cross contamination

Took my daughter here to have a gel manicure before her wedding day at the beach. Two days after…read morehaving them done the polish started lifting. We were already at the beach so we had to scramble to find a salon and have them completely redone. The nail tech at the beach said they had put the polish over her cuticles and that is why the polish lifted. Totally unacceptable and wasted $45 plus tip. Never, ever again.

I'm glad they are serving others well, my first time here & my impression wasn't good…read more Maybe the time of day I was there idk- Blasé attitudes and unprofessional in my opinion. Barely greeted, barely tended to... even though I made an appointment. Also feeling a "cliquey" vibe- as in if they don't recognize you they don't appear to cater as much to you. Underwhelming pedicure services. However - the gal who did my toes was a sweetheart. She seems as if she is still learning? I'm not sure she seems timid but she was friendly. Thanks friend! Doubt I'll return.

Excellent service and beautiful results! Chhis did such a fantastic job on my nails and paid great…read moreattention to every detail. I am very happy with my experience and will definitely return.

If you're a regular the nail techs will take their time to take care of YOU!…read more Highly recommend for an affordable pedicure or manicure. It's like stepping back in time to a salon that knows your name. Simple and charming atmosphere tucked in an old shopping center in Matthews. Give QUEEN NAILS a try if you're trying to escape the chaos of luxury nail spas with the overpriced subpar service.

Lana is the best. They're quite disorganized and way crowded. But if you have time to wait, great…read morepedicure

A little bit of a late post but this nail salon is amazing . They took me in last minute after my…read morenails broke right before a wedding. They sat me with two women who worked on my feet and hands at the same exact time. Had me feeling brand new in an hour and I made it right on time to the wedding !!!! The nails also look absolutely stunning 10/10 will be coming back soon.

Great service and attention to detail!! I've always had a wonderful, relaxing experience and leave…read morewith happy feet!!

I absolutely love this place. There is a wonderful atmosphere, everything is clean, and Ryan is so…read morefun and professional.

I came all the way from Houston to Charlotte to get my nails by Ryan and I love ! She's so nice and…read moreprofesional. The whole place smells wonderful and staff are pleasant as well. I loved my nails and pedicure and will def be back

This is my second time at this salon! I came back because they were AWESOME the first time, but…read morethey had not yet had their "official" grand opening! I brought my 9 year old with me the first time and we were the only customers in there. Everyone was super nice and accommodating to our needs. I was able to converse with them and found out some of them went to the same school my daughter attends now. Needless to say, it's a family owned business and they are very friendly. Its Very clean and modern. The second visit, I was alone and they were busy, but the service was the same! Excellent customer service and attention to detail! I highly recommend this spot! Relaxing chairs, great leg and foot massages, and I feel like a million bucks when I leave!

I've been a regular client here for a long time and have recommended this salon to many friends…read more Unfortunately, my most recent visit changed that. I came in with a friend for a scheduled pedicure appointment. Early on, I accidentally dropped a bottle of nail polish. It broke and splashed across the floor and all over my arm. I apologized right away and asked where I could find supplies to clean up the mess myself. Two employees told me to "back up" and nothing more, then cleaned up the floor themselves. They speak English, so there was no language barrier. No one offered me anything to clean the polish off my arm, or even asked if I was okay. Another employee pointed to the pedicure chairs without a word or any eye contact. From there, no one spoke to either of us. We weren't asked what kind of pedicure we wanted, and I received only the most basic service. An extra step was added only after my friend interrupted the employees' conversation to ask about it. The first time anyone addressed me was at checkout, to tell me I was being charged $5 for the broken bottle, followed by my total. I was already embarrassed about the accident. I wasn't careless or intoxicated; it was simply an accident, and I would have handled the cleanup myself if given the chance. I left feeling unwelcome and uncomfortable, which is not how a longtime customer should feel. I used to recommend this salon often, but I won't be returning or referring anyone going forward.

I'm new to Charlotte so I was looking for a nail shop. I came across Crystals work so I booked an…read moreappointment. She is the sweetest person and she does phenomenal work. I am happy it didn't take too long to find a new nail shop. I will definitely continue to patronize her business. Thank you so much for being so hospitable.

From the owner: Leave the stress behind , get “Tipsy” to homeread more