My friend and I got our nails done here and the place was gorgeous! They were able to seat us and get started right away, and Katie did a fantastic job with my nails and was very professional. The only thing that takes a star off for me is that they dip your finger in the communal pot of SNS dip powder. That's a pretty standard practice in many nail salons, but the healthcare part of me knows that it's unhygienic and a health risk to do that anywhere. I'd go back, my nails look amazing, just bear that in mind if you're immunocompromised or have any kind of cuts on your hand or worry about cross contamination read more

Modish Nail Spa & Salon - Nail Salons Near Me - Matthews, North Carolina

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Took my daughter here to have a gel manicure before her wedding day at the beach. Two days after having them done the polish started lifting. We were already at the beach so we had to scramble to find a salon and have them completely redone. The nail tech at the beach said they had put the polish over her cuticles and that is why the polish lifted. Totally unacceptable and wasted $45 plus tip. Never, ever again. read more

I'm not one for bad reviews... but this was by far the worst SNS experience ever. I paid extra for cuticle removal and this was the result. They filed my nails down to nothing and made me bleed 4!! different times! And the dip itself was way too thick. I will say, the lady who did them was super sweet, but this is unacceptable. A waste of $55. read more

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Highly recommend this place to my girlies in Matthews. Tara was my technician and I got a manicure + SNS. She was quick and did a great job. Even with a wait, I was out in an hour. The place is large, they had everyone spread out, it was well ventilated, comfy chairs, and very clean. read more

Modish Nail Spa & Salon - SNS - Nail Salons Near Me - Matthews, North Carolina

I loved this place and came here everytime until my recent experience, I was very disappointed. First to start out, I showed the man the color I wanted, he said he could do it. My picture was like a pink chrome. Before he finished them, he asked me if I liked them. He painted them white.. with chrome on it. So I showed him the picture again and asked for them to look like the picture. It was not even similar to what I asked for. He told me then that he didn't have that color.... ? Anyways he went ahead and finished them and then I went to the counter to pay. In the beginning when I walked in, I asked for how much they charge for spa pedicure and gel. They said total was $55 which I was okay with. So when I went to pay it was $70... I was very confused and then found out that they charge an additional $15 for chrome which I was not informed about at all before starting the chrome. I would not have chose chrome if I knew they charged $15 it. He should have let me know about that upcharge before proceeding so that was unprofessional. I mean even Chipotle will let you know about up charges with their guac or queso. So now I left with the nails that I'm not satisfied with and got overcharged for something they didn't tell me was an upcharge. read more

I have been coming here every time I visit my family in Charlotte, NC, for several years. The staff has always been friendly, cordial, and welcoming. There is plenty of parking around. The facilities were clean and well-kept. The massage chairs are a plus. I am a 6 ' 1'' man and fit well in the chair. I had a pedicure done, and my feet felt amazing afterward. 'Ava' (I think that is how it is spelled) is THE BEST! Modish Nail Spa & Salon is a family favorite! I highly recommend it. read more

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Terrible nails. Asked tech if he could do the service he said yes then proceeded to "forget" certain parts of the design so he didn't have to do them until I told him multiple times. He totally ruined my nails, design is terrible. Do not get anything but plain nails here because they can't do anything else. read more

Walked up at 6:30 on a Friday evening (Halloween) and they had locked the doors already. The girl at the desk gave me the dirtiest look when I said that it was only 6:30 and their door said they were open until 7:30. Disgusted with this location at this point, the one in Mint Hill never treats people like this. Management here needs to keep an eye on who is closing because they are losing business by not keeping to the hours promised. Terrible service!! read more

Absolutely, the worst experience ever. They had no idea what they were doing. Way over priced and took forever. I mean so terrible. Don't ever go here. read more

Received a gift card for this spot last year and had a gel mani done before this Xmas (I visit Charlotte yearly). It's now grown out but has lasted the time. The young ladies at the front greeted and seated me but didn't offer anything to drink. At one point I flagged one down for coffee. Their new coffee machine was only for hot chocolate. I had an older woman perform my gel mani and regular pedi. She attempted to upsell me several times. I had asked for a design which she brushed off as something someone else could do and never called anyone in. Maybe she forgot. By then I was over it. My nails were filed crookedly and I went home to smooth out the ragged parts. It's a beautiful spot. They spent some money on those chandeliers but it lacks the sophistication it was shooting for. I'll pass next time I come to Charlotte. read more

Absolutely the worst service ever!!! I had to cut my own toe nails because the woman didn't understand anything I was saying, after asking her to cut my nails short 3 times!!! Upon checking out, I asked the manager for a discount, because I had to service myself, and she stated she would only do 10% off. I said for cutting my own nails? She said yes, I walked down there and was wondering why you were cutting your own nails. I said, and you walked away without saying anything. She said if the woman cut you, I would able to do 50% off, but the most I could do is 20% off. I wish I could give zero stars! read more

was a loyal customer here until i got a infection in my toe after receiving a pedicure, couldnt wear closed toed shoes for 2 years, finally after two surgical procedures my toe is healed 2 years later. read more

I've been here several times and always have a great experience. I usually have gel or dip on my hands and regular polish on my toes. It's best to set up an appointment or be prepared to wait a little bit as a walk-in. The team is friendly and they know what they're doing. The faculty is very clean and a complimentary drink is always appreciated. If you want to try a new place, give Modish a shot! read more

I wish I could leave 0 stars. I came in to get my eyebrows waxed and that's it. For starters, I should've known better. The wax they use is EXTREMELY hot and you can feel the burn from the second it touches your skin, until a few hours later. Because they keep it at such a hot temperature it completely ripped my skin off of my face in 7 different places. I have had nail techs blow the wax off before it touches skin to be sure it's not too hot, but this lady did not cool it off even for a second! On one of my eyebrows, she placed the wax and the paper strip so close to my eyelid that I actually ended up developing an eye infection from the severe damage. PLEASE turn around if you're planning to get waxing here. read more

Modish Nail Spa & Salon - Ripped skin from wax. - Nail Salons Near Me - Matthews, North Carolina

This is the second time ive had horrible service. I said I wanted a full set and deluxe pedicure. Not sure if the man didnt hear me or what but i didn't get what I ordered and then basically said i was done after him. Everyone forgot about wanting a full set. The receptionist remembered when my daughter was almost done. Well This used to be my go to place with my daughter. It may be a very long time before I come back. Leaving here to go to a different nail shop read more

I've been getting my nails done for 20+ years and got the WORST pedicure of my life here. Didn't stay to let them ruin my nails too. Wish I had read the reviews first. This place did an awful job and still took twice as long as a pedicure should take. read more

I have been going here for 5 years and have always had a great experience! They do a really great job and my nails are always so beautiful.

I stopped coming here for a while, I couldn't remember why I stopped coming but I came back today and I just realized why I stopped coming. I had came here because the place I usually go to was all the way across town and this place was nearby, so I gave it another shot. I had requested white French Tips. The nail tech I had, she was a hard time doing the lines. I asked her if it would make it easier for her picking just one color. Which I did, and she just rushed through my nails and ended up cutting me on my pinky toe. I hate the fact for having to settle but I've already been there for about an hour and a half, maybe even more. I just wanted to leave at that rate. The place looks nice don't get me wrong, but just because the place looks nice, doesn't mean you're going to get nice nails. read more

really disapointed with this nail salon location. Only 2 stars because the the nail tech who did my daughte'rs nails did a really nice job on her mani and pedi (her name was Amy). My nail tech was no good, I will leave her name out but it was validating to read other reviews and hear similar upsets....she rushed my mani...no soaking them, filed my nails differently ion both mani and pedi and a sloppy paint job. When I mistakenly smudged my nail and asked her apologetically to fix it, she took off the paint with her finger and re painted the smudge on top of old paint. Now it's bumpy and even more smudgy. I came home and took the polish off. Mint hill location has always been a positive experience was really hoping this would be the same. I will never go back to this location. read more

I tried a couple of times and every time my gel polish last 4 days! I never give a review based on one bad experience! People have bad days but this place have multiple I got cut twice on my pedicure The ripped my eyebrow Do you want more? read more

This was the worst experience. First, I made an appt. Online-what a waste of time. I got to the salon, had a 30 min wait anyway, and did not get the mail technician I requested the appt with online. My technician spoke limited English, had difficulty reading the notes the receptionist left her on my ticket, and had to be told 3 times I wanted tips to the point where she shapes my very short nails and was about to start the SNS process when I stopped her for the 4th time. The tips are messy. I have an excessive amount of residue under the tips against my fingertips. Gross. I asked her several times to clean it up before I gave up due to the communication issue. Then she left me even though I had a pedicure also on my ticket. She came back twice and on the second time realized her mistake and moved me to the pedicure seats. I had a jelly pedicure scheduled but told her to go with a basic pedicure due to the fact that at this point I had been in the salon for well over 3 hours and needed to leave. When I checked out, I told the receptionist I only got the basic pedicure, but I was charge for the to service and told that's what was on the ticket. At this point I was done. Not a superior service experience-in addition I have an issue with the mail on my big toe! read more

First time there and I enjoyed such an amazingly CLEAN and quiet environment. Plenty of seating. I got a MANI/PEDI/BROWS. The young lady that did the Pedi was nice and attentive. The guy (Peter) did my new set of nails. I must say it's the first time in years of getting nails that my Nail Tech never engaged in conversation.... Guess that's to be expected. He was fast, but I feel sure it was because he was due to be off work in the next hour as I heard him say to his colleague..... and he was out on time! I will say that I noticed that there were 3 women, myself included, that wasn't offered a beverage.. coincidence, maybe.... But very noticeable. I watched a mom/daughter walk in, got checked in, led to their chairs and drinks/straws (Coke cans) was handed to them so I did another quick scan of the room and sure enough others had beverages. That's not going to stop me from going back because my personal experience was nice.... And quiet and worth the money I spent! read more

Modish Nail Spa & Salon - Nail Salons Near Me - Matthews, North Carolina

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Poor customer service. First I was told $15 for acrylic removal on the phone. Then, after getting there the receptionist (not very pleasant, kinda snobby) said it was $20 for removal literally after telling me over the phone like an 1hr prior getting there...then, after the service was completed they wanted $25...you guys need to have your prices down pat and stop giving us false information about pricing. Needless to say I did not pay $25 but regardless worst experience ever with just to get my nails off...wow. read more

Horrible service. I was with an older woman, she did not follow any directions and was rude from start to finish. Would never recommend this place to anyone who cares about their nails. My nails were put on crooked, and the wrong color, I let her know after the first nail that I did not like it and asked to just paint the entire nail a single color and she told me it would be $50 to change them, and still charged me $70 for this set that is crooked, and not what I asked for. read more

Modish Nail Spa & Salon - Nail Salons Near Me - Matthews, North Carolina

DO NOT GO THERE! By far the worst salon I ever experienced. Especially with Chloe the technician who was assigned to me and she was downright rude and literally abusive in a silent way. She was supposed to change my nail polish and she did a lousy job removing the old Polish and refused to give me different polish color choices and limited me to two selections of several colors that I did not like any of them. The whole experience was horrible and I even asked for the manager and he did not give a shit! Do not go there! I'm sticking to MY Bella Spa. read more

Came to see if others had bad experiences as well. I have been to the mint hill locations a few times and always had pleasant experiences. But I cannot say the same for this location. I have been twice now once to get a full set and another to get a pedicure and gel manicure. Both times felt incredibly rushed and the customer service was sub par. I am also disappointed in the way my nails have looked both times. The technicians seem to always be rushed and they never really ask if you're happy with your nails. It also feels very very pricey for the level of service you're getting, I understand that prices have gone up but when the level of service goes down I just can't justify spending time and money. read more

Worst place ever hands down they use stickers for design then charge 140 i really wqnt my $$$ back there lucky im not a rude person i am so unstafied an im easy going wtf im simplie but i hate it really fuckin bad will never go back only to ask for a refund the place is pretty!!!!! but tha service is blahhhhhh af please dont waste ur time an $$ hea read more

Modish Nail Spa & Salon - Nail Salons Near Me - Matthews, North Carolina

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They only have two nail techs that I would recommend-- Peter or Sophia. That's it. The others are hit and miss. I was treated poorly today by the manager --accused of not paying when I had JUST paid $170 for the service, with the receipt sent to my phone. They stopped me at the door and then chased me down in the parking lot saying, "you didn't pay" when I DID pay. Come to find out, the girl didn't put the $5 decoration fee on one of the slips. They treated me like a criminal and it was insulting! They know that we are repeat customers, so I would hate to say that my treatment was all due to my skin color, but it became obvious with the tone and accusations of the ladies. DO NOT GO TO MODISH! read more

I have literally never had a pedicure hurt until now. Started a basic pedicure at the same time as a girl next to me and was finished 15 minutes earlier than her. The guy who did mine was super harsh and rushed. Not only that but I asked for a nude pink color and he gave me bright bubble gum pink nails. When I showed him the color I asked for, he stated that sometimes they look different on real people than the displays. Literally argued with me while I asked for whatever light pink shade they had. Once I gave up on the color I wanted, he only put one coat of polish on my nails, which is a first for me. Horrible customer service and I am not one to complain. read more

Amazing nail salon! This was my first time visiting and I was impressed! The girls at the entrance were very welcoming and even complimented my name, very sweet I was seated very quickly and technician was very friendly. I tried the jelly pedicure and that was very relaxing, and I got SNS dipping for a manicure. Overall the service was wonderful and will make it a point to visit every chance I get. Thank you so much!!! read more

Modish Nail Spa & Salon - Nails - Nail Salons Near Me - Matthews, North Carolina

Treated my husband to a pedicure before our trip and decided on the most expensive one (which reasonably priced) however, was disappointed to see the lack of effort. The service was average. I was hoping to find a new nail shop, it's so pretty in there but the service just wasn't on point! read more

My gel nails are peeling off. I had them done yesterday. Went right back in to repair and it's happening again. Total waste of time and money. I have been several times. Never had this issue but also was never blown away with them either. Really disappointed. Never going back and telling people about this experience. read more

Modish Nail Spa & Salon - Bubbles under gel nails. Now peeling off. - Nail Salons Near Me - Matthews, North Carolina

The large bright space is contemporary and uncluttered. They have 40 pedicure chairs and generally have it well staffed. I usually am a walk-in and have never had to wait more than a few minutes. Emy and Chloe have given me great manicures. They paid attention to my request for shape. The receptionist, Abby, is friendly, pleasant, and efficient. She is always moving around, tidying up, and smiling. One of the things I like is that this is not a salon with a bunch of manicure stands. It has long granite counters with nothing on them. Each manicurist brings the tools she needs for the task. It should be very easy to keep clean. Just spray and wipe without a need to move anything. I have noticed lately tht I can see the fine dust of various procedures on the granite counters. A little more attention to keeping that clean would be in line with the rest of the facility which is very,clean. read more

This is my second time here. The first time I did nail extension after 3 days, 3 nails broke. I am very careful with my nails. Then i came a second time and made rhinestones, and the next day they fell off and the varnish this time was very crooked. I throw off the photo. Did this manicure 2 days ago. read more

Modish Nail Spa & Salon - Nails extension, White color - Nail Salons Near Me - Matthews, North Carolina

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No no no I don't recommend them, every time I try they just keep doing a horrible job with my nails and toes. It's like they rush your and I hate being rushed when I'm supposed to be pampered. They don't care either they will just rush you. My nails lasted a 3 days, and I had to film so I was supper upset about them. Never will I go back enough giving them chances it's just so beautiful on the inside so I will be misusing that. read more

This is my third time coming here and this was the worst experience I've ever had honestly in the past five years of getting my nails done all together. I sat down in the chair and the nail tech, I think her name was Niki, started questioning me about getting SNS and started pressing me to get an acrylic set instead. I told her NO, I have a lot of experience getting my nails done and I know what works for me. Since I have really dry nail beds, acrylics usually tend to pop off more for me so that's when I started switching to SNS (psa ladies if you already haven't been doing this by now this is my advice from personal experience but if you find yourself constantly having to go to the nail salon bc you have 3 nails attached and it's because acrylics do not last!! Find yourself hitting the nail salon every 3 to 4 weeks instead of every two weeks like you were with acrylics.) I've been getting SNS done for two years now and I know that you're supposed to soak those off AND THEN use the drill to get the rest of the nail off. ANYWAYS, she continued to question me about getting a full set which made me question that she had never done SNS before because she wasn't doing the proper steps that needed to be done for the removal process. She started immediately cutting my nails/the tips that I had on from my old set. doesn't properly soak off my nails and then tries to file down my nails with the drill it got to the point where she started trying to take off my SNS nails, the acrylic way, where you take a tool and lift the whole nail, essentially ripping it off your nail bed. After she started to do this, I told her that you need to soak the nails more and basically I felt like I was coaching her on how to do SNS nails. When she started popping them off she got to the second nail where my nail bed started ripping. I felt a lot of pain and then immediately had to get up from the chair, I couldn't stay there any longer. I just didn't feel comfortable enough sitting there knowing I was in front of a nail tech who didn't know what they were doing. Overall, I've been going to Modish in general for four years now and this is the worst location. Every other Modish is AMAZING but overall this is the worst experience I've ever had getting my nails done at this location. read more

Modish Nail Spa & Salon - Grown out set SNS trying to get sanded down with a drill instead of proper soaking. - Nail Salons Near Me - Matthews, North Carolina

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Gel polish came off in the shower. Came back in today for a repair. Waited over 30 minutes and never received the repair. Receptionist was extremely rude. Still waiting to speak with a manager. Was told she was on the way in but yet to speak with her. Will not be back. read more

I have come here twice since March of this year. The first time was after I gave birth. I went with my mother in law and sister in law. They were not busy and didn't do a bad job. However the service was not worth the money. The second time I went was last Friday. My mother paid for me to get my toes and a full set of acrylics. The price again did not match the service. The nail tech drilled way to hard. I don't know what kind of powder they use for acrylic but it began to burn my actual nail. I asked for almond shaped and I did not get almond. The nail polish I colored was wrong too. I had been there for hours and just wanted to leave. Genuinely don't spend your money here. I know better nail techs who pride themselves on building connections, protecting and maintaining the health of your nails and that can actually provide the service you want however I just wanted something simple for Mother's Day and I thought to give this place a chance after my first experience. read more

I had my first visit on Sunday. I was disappointed with the lack of service. I was not offered anything to drink nor was I offered a color chart while I waited for them to be ready for my appointment. I am not happy with my cuticles or buff of my feet. They both still need attention. I have had far better and longer hand and foot/leg massages elsewhere. At some point while at the salon I bumped my toe polish. The attendant was not visible nor did she check on me while my nails were drying. read more

Friendly staff but horrible service. Deluxe pedicure $40 lasted 20 minutes And the girl was ready to paint my toenails before removing the dead skin. Barely scrub the bottom of my feet I basically got a toenail color change And I had just polished my toes I went in for some pampering was going to get my nails done as well but after the horrible job on my feet I opted not to I would never go back and do not recommend read more