Worst car wash ever Been here multiple times…read moreThey always complete half the services then wander off leaving you stuck there for ages Never again

Very disappointed with our experience at Personal Touch Car Wash in Torrington today. My wife…read morebrought in her Mazda 3, she wanted the interior cleaned throughly. One of the guys talked her into a "super cleaning of the interior", which would cost $50 and take half-an-hour. As we were driving away, we noticed a 6.5 inch long slice in the passenger side dashboard. It was very obvious and it was not on the dashboard previously. It looked like someone had taken a razor blade to the dash to make this slice, it had that appearance. So we turned around and went back to Personal Touch for an explanation. The first guy who came out said we didn't see the slice before because the dashboard had been dirty (this is the guy who runs the cash register and didn't even work on the car at all). We asked for the manager, when he came out, he told us it was the imprint of the airbag. He quickly realized that we were not stupid enough to believe that, so he left to go question the employee who had cleaned our interior. When the manager came back again, he said the employee who had cleaned the dash was not wearing or using anything that would have caused that slice, and that our dash was lightly cleaned because it was not that dirty. OK, so how did the slice magically appear there ?? Bottomline is that they are all liars and have ZERO INTEGRITY. I would never say that someone did the damage on purpose, but when an accident does happen, at least be man enough to fess up to your mistake. And an accident did happen here, a 6.5 inch slice is now in my wife's dashboard. I am very unhappy right now, and I would not recommend Personal Touch Car Wash in Torrington to anyone.

OUTSTANDING service. My car (SUV) had multiple scratches. The scratches on the front bumper were…read morevery noticeable and my top priority. I went to 5-star auto detailing at Splash with the intention of removing just the front scratches. Wow, to my surprise, what was quoted as a 3-hour service took 1.5 hours, and my car looks so BEAUTIFUL. ALL THE SCRATCHES are gone; even the scratches I didn't know I had. The inside and outside of my car are literally brand new. The car is 100% spotless. I would recommend it. THEY DID A GREAT JOB! PROFESSIONAL. The cashier was also very professional, answered all my questions, and provided AMAZING customer service.

I went there to get 2 new tires and an alignment they were very quick I was in and out in 15 min…read more They were very detailed and explained everything to me. When I called originally they gave me a price but when I got there they didn't have the tires I asked for in stock so they gave me a more expensive tire for the same price. I payed $270 out the door in cash.

These guys were honest and fixed my shaking on my car by professionally balancing my tires & wheels…read more.

Paid $200 to have my 2022 car detailed inside and out. Picked it up. I wasn't crazy impressed with…read morethe detailing. Lots of streaks, spots not cleaned on the inside or outside. Looked at my car camera they clearly rush through even though they keep. Your car hours. Got home and noticed my car mats are missing. The girl who answered the phone said yes, come get them. I then started telling her I was going to complain but since I'm on the phone I'm going to let you know I'm not really satisfied with the cleaning. She tells me they are busy someome needs to call me back. I get a call back, and suddenly, my mats are not there. No resolution is offered at all. I will never return and never recommend.

One of the best car washes I've ever been to in Connecticut. Also one of the very few that washes…read moreby hand nowadays. They did an immaculate job cleaning the inside & outside. Very friendly and home welcoming. Would highly recommend 10/10.

Continue to be impressed. They constantly are able to accommodate getting me in for repairs when…read moreneedef and get everything fixed right the first time. I highly recommend.

It's a family run shop and the guys there know their customers and don't try to upsell them nor…read moresell them junk. They take the customer and the customer's unique needs into consideration. Other businesses try to upsell. I have never gone to Town Fair for example and not been encouraged to buy four new tires over a flat. Unlike the dealership they never go out of their way to raise my bill.

My car was hideous with road dirt and salt. MR TOUCHLESS made my white car looking GREAT. So…read moreimpresses, I would recommend this car wash to everyone. I SPENT $16 and was completely satisfied.

Try two different cards. Wouldn't accept either. One of them looked for someone to help to no availread more

Best car detailer around!!! Have been going here for years. Car always looks brand new. Recommend…read moreall my friends and family.

Jason was very helpful and patient in explaining the issue with my tire pressure light coming on. I…read morewould definitely recommend and come here again when having any sort of issues with my car!

I caught a flat tire on the highway and was panicking. Got the donut on but needed a new tire asap…read moreat a reasonable price. Bob and Dariel were both incredibly helpful. Got me the best price for a great quality tire. You buy toilet paper at Walmart not tires. Don't complain about wait time when you don't want someone rushing while working on your car. I will be sticking with Town Fair Tire in the future!