I first went to another foot store at Kamakana Ali'i but that location was closed permanently. This was on Friday 3/13/26 the day the islands were hit by the Kona low storm. I've been dealing with plantar fasciitis so I was desperate to get new work shoes for the following week because I'm on my feet all day. I called Runner's Hi to see if they were open during the storm and Ray answered. I explained what I was looking for and he said to come in. When my son & I got there Ray greeted us and I told him I had called ahead. Ray went above & beyond to help me find the right shoes & inserts to deal with my plantar fasciitis. He sized me, took a look at my feet and saw I had collapsing arches. He recommended 2 different shoes. I asked him for all black shoes because I needed them for work. He had me try on 2 different pairs of shoes one was the Hoka Bondi 9 and a pair of Brooks and had me walk around to test them. Ray also suggested that I walk around with Hoka on one foot & Brooks on the other foot to compare the 2 shoes better. I ended up with the Hokas & the recommended inserts to make it more comfortable for my plantar fasciitis. I also bought a massage ball and compression sock to aid in my recovery. The Hokas felt great & I made sure to wear my current work shoes to the store so Ray could see what I was currently wearing. Thank you so much Ray! I will definitely be back when it's time to upgrade my work shoes. read more

Runner's HI - Hoka Bondi 9 - Fitness/Exercise Equipment Near Me - Waipahu, Hawaii

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The man was very helpful and found the right shoes for me. He even put special laces in it... read more

Just went here on Monday & I didn't know actually where is was, good thing for GPS. It's located close to subway & black sheep creamery in Waipio on the side of Costco & Starbucks is across the street. Anyways I just made it when they first opened. The guy was very helpful as I was telling my foot issues & I had many. He gave me several different types to help my foot problems. He made me walk a few steps to watch how I walk & suggest some brooks. I got to try 3 different types of shoes & I took my time making a good helpful choice. I even got a senior discount. YAY! So I saved a few bucks buying these shoes so I got a great value for my shoes. Also the place is small but the service was so on point, it's clean & different options in shoes, I usually go to ultimate foot store but I'm coming here for walking shoes. So far I've been talking with it & my toes don't hurt anymore. Will definitely come back for another pair! Love it, make sure you visit this place you won't regret it!! read more

I did the Pride 5K and my knee started hurting, so I determined it was time for running shoes. I just started jogging after walking (previously had walking shoes). I wanted to make sure I did it right, so someone recommended I get a "gait analysis." I checked the Runner's HI website beforehand, and ensured they had one, and then got there the next day right when they opened. I wished I had gotten the woman's name, because she was excellent. I explained my issue, she watched me walk across the floor, and checked my stance. She asked a lot of questions about my gait and what my exercising goals and habits are. She definitely cared and had great insight. I have a really unusual size shoe, so she brought out a few. I decided on a pair of Brooks, which I had never had before. I texted my podiatrist friend after, and she said they are the best, and I have full confidence in her opinion. They also have an excellent return policy, where you can try the shoes for a couple weeks and still return them! So although it's an investment, it's a no pressure situation. Because I recently started my jogging journey, I wasn't really sure what I was doing, but felt like I was in good hands in Runner's HI. It's also the first time I felt like I really needed to invest in good shoes, as opposed to just getting something cheap online. To be honest, I was a little sticker shocked, but my marathon-runner friend confirmed that is a normal cost for good running shoes, and that it is worth the investment, especially since I started having some pain while jogging. The woman who worked there went over how often shoes should be replaced and when to come back. Now I take a lot of pride in these shoes and keep them indoors. I used to keep my running shoes in the garage, and they seem to wear down quickly. I really appreciate the time and energy that was invested in me for me to find the right shoe, and I'm now inspired to continue my jogging efforts. read more

Good service considering I'm not really knowledgeable about shoes. I walked out with a pair that met my needs at a reasonable price. Plan to go back when I need shoes again. read more

10-16-21 Ray seems to be running this shop solo. Measuring customer's feet, finding options based on their needs. He is good at spotting visible foot issues like flat feet, swelling, pain, etc. read more

Runner's HI - Busy shop 10-16-21 - Fitness/Exercise Equipment Near Me - Waipahu, Hawaii

Great service, friendly and knowledgeable about the dynamics of the perfect running shoes to prevent injuries. So thankful for the recommendations, because I don't suffer from shin splints or sore knees and ankles anymore! Don't ever buy a running shoe online, always ask a sales associate! read more

I walked in after work in my military uniform and I wasn't even acknowledged. Even when I walked out he didn't say anything. When you walk into a small place like that, jeez, say hi how can I help you? The store is dark and they carry old outdated shoes. Small rack. Im used to way nicer stores in the mainland. Service here sucks. I'm Buying on Amazon or Nordstrom and REI from now on. This place return policy is most likely very strict too. I won't be buying anything there. read more

The person who helped me was Jeff. HUGE thanks to Jeff. The Hoka shoes he recommended for me resulted in a more stable run and zero injuries (whereas the Adidas I used to run with caused me injuries frequently). read more

One of the best experiences I have had buying shoes. I needed comfortable shoes for walking, and I struggle with pains in my foot, hip, and lower back. The only employee at the time was attentive, helpful, and gave good advice about how to get the most out of my shoes. Suggested insoles that would also help with my arch being flat. I will definitely be shopping here again for shoes. On a side note, I observe some really rude customers enter the store. So here is some advice, service is based on what each customer needs, so if you are in a rush, dont go. With only one customer representative working, mind your manners, this includes body language. If you are that impatient go to Footlocker. Also, dont go in there expecting a deal/sale. This is a very small store that focuses on providing its customers quality shoes, not discounts or Nikes. Nothing wrong with Nike, but there isnt a large selection, so if you know it's the only brand you want or like try Footlocker. Be open to suggestions about insoles. read more

I was in need for new shoes for physical therapy. The associate had me takeoff my shoes and watched how my feet planted on the ground. He remeasured my sizing and asked if I had prior foot issues to specifically chose a shoe that is catered to me. He also checks if the shoe is in-stock at this location or the sister store. I was able to purchase my extra wide New Balance shoes. A very in style brand atm and offers other brands like ASICS as well. He is very helpful and listens to your concerns. If you plan on buying insoles, please bring in the shoe that you're going to use it with. Quick warning he is by himself so please be patient or call ahead to see if the coast is clear. read more

This is my favorite running store by far! Ray and his staff, especially Jeff, are really great at helping runners of all levels find the shoes and accessories they need. And I know Ray has been a big supporter of high school track and cross country runners. Runners HI is the best!! read more

Nothing like having a Father and Son helping me with my shoes. I've been buying shoes from Runner's Hi in Aiea since they opened and so happy they now have another store in Mililani. Actually it may be over a year now!!! Grateful to have been fitted in trying on just two pairs and spending a minimal amount of time chatting but getting right down to business. No fuss! These two know their stuff. The owner Ray has run hundreds of marathons and once upon a time completed the Kona Ironman so he really knows the industry. There isn't a person in that I know that doesn't appreciate his business acumen, gentle encouragement and overall shoe knowledge. Very grateful to have been in and out in 15 minutes! Good work guys, I appreciate you!!! Oh great parking and dog friendly, plus the shop is super clean, and they had a bathroom too. Even swim gear if you need it and all kinds of info about races. That's it! Cheers and aloha, June read more

Runner's HI - New shoes!!! - Fitness/Exercise Equipment Near Me - Waipahu, Hawaii

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This afternoon I decided to retire my old Salomon running shoes. After a short drive to the Waipio location, I was pleasantly surprised. I was helped by a very helpful young man around 3:30 pm. I requested new training shoes after running off and on since 1985. Both of my feet were measured, not only for size, but width. I tried on a very comfortable pair of black New Balance shoes, a Saucony and Nike. After trying them on, I decided on the Nike running shoes, new pair of socks and insoles. I am very impressed at the courteous, friendly, and swift service. I'm so happy to support our local neighborhood store, thus saving an unnecessary drive to Honolulu for shoe shopping. Mahalo for your incomparable service and quality shoes. I will return!! read more

My husband was looking for a particular brand of athletic shoe that isn't available everywhere. On their website they suggested Runner's HI, so off we went. The store is small, and there's no sign yet to indicate where they were, so we just used Waze and some spidey sense to walk around the building until we found it. I didn't get the name of the young lady who was working there, but she was incredibly knowledgeable, very friendly and helpful. She even taught us a shoelace trick to help if you have narrow heels and they lift out of the back of your shoe! While they didn't have exactly what my husband needed in his size at this location, she did ask if we wanted her to check with the Aiea location for him. If you're looking for a store that sells quality running shoes where the employees can help you determine the best shoe for your needs, This is a great place to shop. read more

I visited the store in Waipio and Elle had helped me and was very knowledgeable and gave me suggestions in regards on my new pair of shoes. I would recommend people to go there. read more

This is the best place to come for running shoes. I've been coming to them for years...ever since they were sharing half the store with Go Bananas in Aiea. Ray has always been extremely helpful and always taken the extra step (haha) and gone the extra mile (hehe) to help me and ensure that I purchase a pair of shoes that are the right fit for me. It wasn't until came here that I realized how valuable a good pair of shoes are, and that it's worth it to pay a little extra for quality service and a good product. Along with the shoes I bought today, I also found that they had some great insoles that were better than the ones I currently use. The staff still continues the excellent service. My only complaint is that they don't have a store on Maui. read more

Honestly a good customer service and salesman knows a customers needs before their wants. I have really wide feet, but I like nike which is problematic. The owners son Macklin was working and brought me out some wide nikes and some other options. The amount of knowledge on every shoe and its purpose is way better than ordering something online, while sifting through all the reviews and information. That is why you go to a "SPECIALTY" store with a knowledgable staff that helps you find the perfect shoe for its purpose. So four shoes come out at fitting, two nikes, brooks, and mizuno. He goes over all the materials, functions, and perks, for each shoe as I try them on. I finally settle on the Brooks a small running shoe company making ripples in the industry. They are so comfortable, supportive, and fit my wide feet perfect, now I can start getting back into shape, and add running to my lifestyle!! read more

Runner's HI - Brooks beast - Fitness/Exercise Equipment Near Me - Waipahu, Hawaii

Great selection and very helpful knowledgeable friendly staff. I got a pair of Brooks shoes and some socks, and they're super high quality at decent prices. Thanks! read more

Excellent place for products as well as advice. Customer service was outstanding from the gentleman who's name escapes me. Knowledgeable in the products as well as the art of running, I could not have had a better experience here. I will be returning for an assessment, which is one of the services they offer and by the looks of it I will also be picking the brains of the employees, as I continue to strengthen my running game. The worst part about this place would be finding parking but even that isnt really an issue... more of a laziness because I hate walking far :) read more

Really nice guy helping us(I believe it was the owner?). My son is new to his sport and he really took the time to explain the what/why's of the different types of shoes he had. Told us to take our time and even let my son run out in front of the store to see how the shoes felt. We ended up getting two pairs for a great price. And if you have kids you know how fast they'll grow out of their shoes so we'll definitely be back! read more

First time customer here. I was surprised how personal the experience was. When I came in, there was one girl working. She was very helpful and empathetic. I'm really bad with buying shoes, but she immediately asked what I was looking for and measured my feet. I don't remember the last time anyone measured my feet lol. She gave some suggestions and offered to check other branches for options their store didn't have at the time. The first shoe she suggested felt very comfortable and I think it was exactly the brand my doctor recommended, which was Brooks I believe. She suggested another shoe of the same brand, but unfortunately both her location and the aiea location was out. I really liked the first pair, so I went with it. Now normally, I'm usually cheap with buying shoes, so it was the first time I spent over $100 on shoes, but the experience was nice, it was the brand my doc suggested, and it felt really nice on, plus I loved the color lol. So I figure it's a nice investment. The person that helped me was Cynthia, thanks Cynthia for the help and giving me a great first time experience! read more

Walked into this store with my GF. Greeted from the counter by a male worker. This mustve been having a baf day because he was absolutely rude. "Need a fitting? I can determine the shoe you need by watching you walk" he watches her take off her slipper and bam he knew exactly what shoe she needed. Then decided to determine if she was in the market for it or not... seriously dude... why would we come into this small shoe store if we didnt want to buy running shoes. Didn't stay to get prices Bad attitude Scam Steer clear if you want good customer service. read more

Great place! Needed some extra comfort because im on my feet all day. Ray, Macklin and everyone else who works there are such amazing people. Really friendly and listens to my problems. Glad they have another location now! Thanks again! read more

Thanks for helping me out with my plantar fasciitis. The running shoes by Brooks are helping. I also got some at-home slippers by Hoka that feel sooo good on my feet. Jeff was so nice and helpful. Thanks guys! I will be back. read more

Kam Highway, Aiea. February 15, 2022. Nice and helpful employees but they don't wear masks which is required to prevent the spread of viruses. read more

Great experience with my first shopping trip here. Needed new running shoes and have been more serious with my running as I prepare for my first marathon. Jeffery was very helpful in examining my gait & looking at my feet to determine several shoes that would be the best match for me. Very knowledgeable and friendly. At one point he was easily juggling 5 customers without missing a beat. Parking is easy & convenient but can be congested being near Costco and Starbucks. Highly recommend! read more

Went into Runner's HI not knowing what to expect. I have flat feet, so it's hard to find comfortable running/walking shoes that fit and didn't leave me with aching feet. Was recommended to the store by a friend. Told me that there was a new location close to where I live and work at. Decided to check it out on a free day I had. I found that the service was well beyond worth it. Jeremy who works there is very knowledgeable and was able to outfit me with shoes that fit perfectly and comfortably. The atmosphere is comfortable and relaxing and extremely welcoming. I'm not one to boast about places I go to, but Runners HI is one of the best places that I've ever been to and it's the perfect place to go to whether you are an experienced runner, athlete or beginner. I'd recommend this place to anyone and everyone who are looking for shoes that are comfy and worth it. Ask for Jeremy and I promise you that he will definitely help you out and find you shoes that are the perfect fit for all of your needs! read more

Thought I would go here after an appointment in the area thinking how convenient this location was. Sign says opens at 10am. I waited. I waited and I waited. I knocked on the door thinking the person was just busy in the back but no one popped out. Instead of just sitting there I called the Aiea location inquiring about opening time. The worker there said someone should have been there and that he would call to make sure. He tried assuring me that someone would be there shortly. After waiting more just in case, I called back again. I was told that the worker who was supposed to open that store went to his OTHER JOB and that the store wouldn't open till they found coverage, most likely at 2pm. I was shocked and mostly annoyed. I can't imagine all the other customers that went after me to find a closed store and not knowing what the heck was going on. How unfortunate to think of the lost revenue and customers who encountered the same thing and had to go to another store for their running needs. Hopefully this was an isolated incident can't say that I would readily go here again. read more