Runners Route located in the Waimalu Shopping Center. In the same place as Paesano's, Safeway, and City Mill. Tomo and Jada were wonderful. Friendly, knowledgeable, and patient. We were looking for new walking shoes and they were recommended by our Podiatrist. Great selection of shoes and accessories. Moderately priced good value for your money with service that can't be beat. read more

Runners Route - Showroom - Sporting Goods Near Me - Aiea, Hawaii

Passed by this place a few times looking in the window noticing that they have a large selection. Wanted to buy Hoka shoes for my daughter as part of her Christmas gift. We decided to check here first before going to the shoe store I always go to located in Uptown Pearlridge that doesn't have as many selections as this place. This was a good decision! For a small store, I was in awe to have many brands, style, colors, etc. to choose from. My daughter found the one she wanted in less than 5 minutes. The owner measured her feet and brought out the shoes for her to try. While she was putting it on, I saw a black & white one I was interested in so the owner did the same for me. We both liked the shoes so decided to buy it. Before paying for the shoes, we found "elastic" shoelaces priced at $9.99 that can replace the one that comes with the shoes so you can set it and just slip on the shoes instead of tie/untie...yay! Asked the owner if he would be able to string it for us which he agreed...terrific service! We came here for a pair of shoes, came out with 2. Last week, we picked up a Hoka men's slippers for $65 from somewhere else. Here, it's $60...oh well :-( With the fantastic service and selections, we will now come here for our footwear needs! This place is located in the Waimalu Plaza right in the center between Starbucks and Sikdorak with lots of free parking. read more

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Tomo was great!!! I came to do an exchange for my correct size. Bought a shoe in the Honolulu location, realized after running my card that it wasn't the correct size. Honolulu location didn't have it and opted for me to have my correct size picked up in town two days later. I didn't choose that option, I decided to drive to Aiea. The mgr (Tomo) wasn't notified of my exchange, when the Honolulu location said they spoke to the mgr and have it on the side for me. So luckily I went as soon as it opened. Got my shoes and left happy. read more

Excellent service from Rey Rey's been a the business for decades although different stores before starting his own Rey has a following too read more

I visited this store last week to get a new walking shoes. I was approached by a friendly salesperson. She helped me find the right shoes for my feet after asking me few question. She recommended couple brands and after trying them. I picked Hoka. They are so comfortable. I used my new shoes last Saturday and today to go walking and it was like walking on clouds. I'm definitely going to come back and buy one more shoes to use daily. read more

Runners Route - Shoes - Sporting Goods Near Me - Aiea, Hawaii

This is a small shoe store that meets my needs of specific running shoes in various width. I have a particular width size that most shoe stores don't offer and Runner's Route has it. They also sell all the necessities you'll need for a short or long run such as compression socks, snacks (gels), etc. They offer a 15% Military discount. Overall, if you're looking for running shoes, check out Runner's Route. read more

Runners Route - They offer Military discount (15%) - Sporting Goods Near Me - Aiea, Hawaii

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Great service! They really take the time to talk with you about your needs what exactly the shoes will be used for.

Retired my last pair of running shoes I bought here and grabbed some new ones, plus some awesome new sunglasses. The sunglasses are $40, polarized, lightweight, have non-slip nose bridge and ear loops when sweaty. Originally I had gone in last Thursday and bought another pair of shoes but after I went home I put them on again with different socks and they just didn't feel right. Fortunately, this business has an easy exchange policy if you don't wear the shoes outside you have 2 weeks I believe to exchange them with a receipt. So I went back Sunday and got a pair I loved for the same price. They had at least 3 people working on a Sunday in the small shop and very friendly and helpful. read more

Runners Route - Sporting Goods Near Me - Aiea, Hawaii

My podiatrist gave me a coupon for Runners Route so I had to go there and check it out. Let me say their customer service is AWESOME!! The young girl who helped me was very knowledgeable and sweet. I showed her the shoe recommendations written on the coupon and she grabbed the shoes for me. I asked if they had different colors and she brought them out for me. The store is small, but filled with shoes. I would definitely return when I need good shoes. The male worker even opened the door for me as I was exiting. You really don't see that kind of customer service here in Hawaii. I felt like I was shopping in Japan, where customer service is top notch!! Highly recommend this store for your shoe needs. read more

Stopped by Runners Route after a doctor's appointment. There was only one other customer in the shop, and she had already decided which shoes she was going to purchase. I was looking for a pair of Brooks Adrenaline shoes to replace the 2020 version that I have been wearing. I've been to this shop at least twice before, and the owner has always been friendly and helpful. I tried on the 2022 version of the Brooks Adrenaline and a Mizuno shoe that the owner recommended. They are both very good shoes and were the same price. I decided to go with the Brooks shoes since I've been wearing Brooks recently. I paid for the shoes and the owner walked me to the front door and opened the door for me and told me thank you and to please come back again. Awesome customer service! I'm actually thinking of going back and pick up the other pair of Mizuno shoes :) read more

Runners Route - Brooks Adrenaline GTS 22. - Sporting Goods Near Me - Aiea, Hawaii

Years ago I was quite disappointed in my experience here. I penned a scathing review here. Recently I visited once again. I was very pleased with the service of Tomo. He was quite personable and patient with me - as well as informative. I recommend this store highly now. read more

The person who helped me and my husband was super friendly and knowledgeable. He was able to help me find the size of my feet and had the Hoka color I wanted, since I'm due for a new pair. This would be my husband's first time getting shoe support and also bought the Altra. He did also offer us some socks, but I told him that I had too many socks at home and we both laughed. I would definitely come back if I need to replace my shoes again read more

Decided to visit here since I had a couple of referrals. Owner Tomo was very helpful in measuring my feet and recommending some great pairs of shoes. I tried 2 pairs of ASICS, 1 pair New Balance, I pair Mizumi, but finally decided on NIKE Pegasus 36! Super comfy and lightweight! On Sale for $119. Done! Mahalo Tomo for great service! read more

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Bought my running shoes here & the man who helped me was awesome. He really knows his stuff! I mentioned a few problems that I have while running & he gave me a few shoes to try on. I automatically felt the difference & he gave me some recommendations. They also do a free evaluation for your feet to determine what works best for you. The selection they had were Hokas, Asics, Brooks, Nike, Mizuno & much more. They also carry running apparel from shirts, shorts, leggings, accessories. It can be a bit pricey, but the QUALITY & longevity of these items are so worth it. Will definitely be coming back here. read more

Great service and very friendly. They measured my wife's feet and had her walk. Recommended a few shoes for her and got her the right shoes. I ended up buying a pair for myself. read more

When i first came here to purchase a shoe after coming from a podiatrist, the gentleman showed me a few shoes based on the doctor's recommendations. The shoes i purchased were good except had a rip on top. Went in to buy another pair of shoes but I wanted something different but similar to the first pair I bought because I need a good pair that will support my feet from standing all day. Purchased one pair of shoes and they tell you once you wear them outside no returns. Called them to complain about the shoes based on their recommendations. because it was hurting my feet from standing all day at work, all he could tell me was I should have wear them in the house and walk around for about an hour. How does wearing it 1 hour compared to 8 hours a day? Now I'm stuck with a pair of shoes that hurts my feet rather relieve the pain! Very disappointing and dissatisfying of the service . Sometimes policy doesn't work in every situation read more

Recommendation for back pain and knee discomforts was change of everyday shoe wear. Hoka's - New Balance. As we entered, we were greeted with professionally and friendly welcome by Tobo. So very helpful and knowledgable of all the variety types of shoes they carry. Fell in love with the first *NB* tried two different ones and couldn't bear the first one he picked. Then had to get another and same however the second choice was way better and guess it right *NB*. I included some awesome soles that will mold into the shape of my feet for more arch and comfort. Then should me a smart shoe tie to support my ankle which made a huge difference! Can't Thank Tobo enough to for his time and patience especially with me. Go check them out for all the newest and on sale shoes for all types! Comfort your feet with great shoes at the Running Route! Mahalo again Tobo! read more

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It was a one man show but he gave great customer service and advice for what I needed.

Was recommended by my podiatrist to get a more supportive shoe to help with my feet pain. I went to Runners Route hoping to get some recommendations and was not disappointed. I was assisted by Tomo, who was extremely professional and knowledgeable. Based on my needs, he properly measured my feet, observed my walk/gait, and hand selected options for me to try that would work best for me. Great customer service, thank you Tomo! read more

Came here almost a month ago... I've been looking all over for comfortable work shoes because my new job required a lot more standing and walking. I wear 11(w) or 10.5(m) shoes and it's very hard to find my size especially on the women's section. I came in the store and was very impressed with the selection that they have. Another pair was being helped but I didn't wait long to be assisted. I forgot the name of the worker but he was very helpful! He asked what was I looking for in a shoe. I told him I needed comfort since my heel hurts a lot from standing most of the time during my 8-10 hour shift. I told him I had my eyes on the another brand since I tried it on at a different store. He recommended the Asics Gel Nimbus since it was the one with most comfort. He made me try the brand I wanted and the shoes he recommended. I loved the feeling on the Asics! Its very comfortable and lightweight. After I tried it on He also checked how my feet sat on the shoe (if my toes were hitting the tip of the shoe or any extra space). I've been wearing them for a month now and my feet has never been so happy! I'm no longer coming home from work in pain due to my feet! Will definitely go back! read more

I went into runners route waimalu to see if they had the particular shoe that I wanted for an upcoming marathon. The man approached me in the store very gently and was very helpful, knowledgeable, and welcoming. I didn't purchase a shoe but i give this store and the man my full endorsement as I will be purchasing a shoe here in the future because of the excellent service. read more

I always knew there was a running shoe store in the Waimalu Shopping Center, little did I know it was a Runners Route. This is the same company as the Runners Route in Kapiolani. I'm glad that it is the same, there are few options on the leeward side. Store closes at 7p. My first impression upon entering the store was - wow most of the shoes were marked down. This baffled me because I saw new shoe models significantly lower than other shops. For example, Asics were lower here than at the Asics shops in Waikele and International Marketplace. Prior to coming here I knew exactly what I wanted to get - Brooks Adrenaline GTS 18. The staff was very friendly and knowledgeable. She provided options to compare against the Brooks I was looking at. She even offered to bring over the all black model of the Brooks. Before paying for the shoes I noticed they had my exact size and width of the Kayano 25s. And guess what, they were on sale! OMG it was meant to be! I tried them on before making my final decision and purchase. I went in at 6p, and left right before closing at 640. I'm glad I got to try all those shoes before pulling the trigger! This is hands down one of the best purchases I have made - on shoes! BTW I'm a sneakerhead, so I might know a little about shoes. Here's a tip, shoes might be the best investment if you're on your feet most of the day. No need to buy into the hype for those fancy Nikes or even Adidas. Too bad I can only rate 5 stars! I'll give this place a 10 if I could! Tell your momma and friends to come here first for all of your running shoe needs! read more

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First review of 2016 and the perfect business to give my first review of the new year especially when I've been meaning to stop by this store since it opened. If you don't want to trek into town or Kailua, you have few options for running shoes when you're living on the west side. Granted, there is the big sport stores but I prefer to go to the businesses that cater specific to the running community and Runner's Route is one of the few stores on island. Great deals on shoes, apparel and accessories along with friendly, knowledgable staff helps when you're looking to buy running shoes. The brands available is ideal because you're not just purchasing the brand but the quality behind it and Runner's Route make sure you're spending on what your feet needs to make your running experience worth it. read more

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I thought this place was good until we saw our receipt. We bought shoes on sale on Labor Day weekend. When we later looked at the credit card charge the clerk (Japanese guy) did not give my friend the discount but charged her the regular price. I did ask him is this on sale? He said Yes. Fraudulent place. Tells you verbally it's on Sale but charges you the full amount. Don't leave without checking your charge slip. read more

Of course with the new year I'm shopping for new running shoes hahaha. But this place was awesome. They had your typical ruining shoe brands - ASICS, Mizuno, Brooks, etc. but what I really liked was the assistance from the sales person. Analyzed the way I walked and how my feet were to find the best shoe for my feet but also to avoid getting any injuries. There's much more to buying running shoes than the style and look of the shoe read more

I was looking for a new pair of shoes for work. I stand nearly all throughout my workday and suffer from tendonitis on my arch as well as a heel spur. When I came into the store I was greeted kindly and sized for a proper shoe size. I really put them to work trying to find a comfortable shoe for a good hour or so. Eventually, I bought a pair of Hokas and was advised to wear them one more time inside the house, because once they're worn outside they can bo longer be exchanged. I did, and they didn't feel the same! So I returned to the store 10 days later and found a much better pair of Brooks shoes. I think the Hokas felt different after coming home because I wore the store's compression socks while trying on shoes. I'm happy with the service I received and the shoes I decided to keep. Tomo is a wonderful employee who is very knowledgeable about the shoes, how they fit, and is very kind. I'm grateful for the quality assistance that I received. I definitely recommend visiting this store if you are in need for new shoes. read more

I stopped by looking for a new pair of Asics Kayanos after my last pair gave out this weekend. I was happy to find what I needed in stock, and on sale! Pricing was actually better than I could have gotten on Amazon, which is a rare and unexpected bonus when buying local. The staff was very helpful in assisting me with what I was looking for and making sure the fit I asked for was what I needed. I'll be shopping here again definitely. read more

I'm not a runner but I do enjoy a brisk walk after lunch and dinner, and I wanted a second pair of walking shoes so I could keep a pair at both work and home. For a small store, there's still a lot to choose from. I told the salesperson that I was a hard heel striker when walking and needed a lot of cushion. I also didn't want to break the bank on a second pair. He quickly pointed out several shoes that would fit the bill, and I found one that I liked. After putting them on, he offered to check how much space I had at the front of the shoe. We both agreed I needed to go a half-size up and the next pair fit perfect. I might have saved a few dollars by going to a large self-serve shoe store, but I wouldn't have had the variety to choose from. If I did find something my luck would be that they wouldn't have my size. Runners Route was worth the stop. read more

I love Runners Route...being that I do a lot of walking, I'm always looking out for comfortable walking shoes. Runners Route has a variety of assortments that fits your needs! Upon entering I was greeted by the salesman (who may have been the manager). After explaining to him exactly what I was looking for he immediately found the right shoe for me with comfort and at an excellent price..very satisfied, I purchased 2 pairs...thank you Runners Route my favorite shoe store! read more

Runners Route - Sporting Goods Near Me - Aiea, Hawaii

Went in with the intention of buying some real running shoes. I feel like if you tell someone exactly what you're looking for, even if you don't have all the details, it makes it so much easier for both parties. I told my guy that I wanted comfort over everything else. If it wasn't comfortable I didn't wanna see it because I wasn't gonna run in it. I wanted to be walking on clouds. As a side note i said I wanted a muted color scheme (blacks and greys) if possible. He got right to measuring my feet, having me walk from end to end in the store, and having me do a couple squats. He hooked me up with some shoes that I would have never chosen by myself, but they were great on my feet. I saw some comments saying that it's weird that they just know what shoe based on your gate/walk. They are measuring your "pronation" or the way your foot rocks outward or inward when you take a step. This is an actual thing that people do to determine what kind of support you need. Don't be weirded out! Overall it was a great experience. I got what I needed to get and the service was stellar. Thanks! read more

Their selection is decent but it doesn't seem like they know how to help people find shoes that will work for them. I told them about what I was looking for and they only had one recommendation, and it didn't even work because the shoes didn't fit me (too wide). They showed me shoes I'd read about but there wasn't much guidance - which I was looking for since I have two pairs of shoes from other stores which wreck my feet. I ended up picking out a pair that felt fine in store, but they have no way to test out the shoes (i.e. no treadmill). The ones they suggested for me and I ended up with hurt my feet even worse than the ones I was trying to replace! The problem is that this store doesn't accept any exchanges or returns if you've used them, so if you find that the shoes you just dropped over $100 hurt you, you're SOL. So now I'm stuck with a third pair of over $120 shoes that kill my feet. I definitely won't be shopping with this place ever again. I'm pretty irritated that I keep wasting money on shoes I can't exchange because apparently no one here can help you find shoes that will work. Might be worthhile to stick with Amazon or something. read more

I'm so happy this store survived the pandemic. I only buy shoes two or three times a year but I always go here and am happy when I leave. Always great customer service. I actually went there to buy one brand and the person helping me suggested also trying another that's the same price. I tried on both and ended up buying the pair he suggested! I'll be back in 3-4 months for my next pair. read more

I went in looking for walking shoes and I didn't get the gentleman's name but he was very good at what he sells. Most shoe stores now days ask you what size, the guy made me walk bare foot and measured my foot and proceeded to show me a pair which was very comfortable but I wanted to go back to my new balance shoe cause it fits my feet better, the one that I wanted was out in my size but he hooked me up with a different new balance shoe and I bought it. Best service experience I have had in a long time. Keep up the good work! read more

I've been coming here to buy my shoes & always had excellent help and the gentleman that helps me is very patient & kind. It's really hard to find genuine help nowadays especially with sales. I will always come here & let my friends & family to support this business. read more

Professional knowledgeable friendly staff helped you find your shoes in your size gives great recommendations may not have the brand and model that you want always call before you go read more

The store owner is soo helpful and kind! My pair of shoes were actually cheaper here than online. Support small business; you won't be disappointed! read more

Always my first stop when I need new running shoes. Staff is very knowledgeable and always helpful.

I was in dire need of new running shoes. I actually didn't plan on buying them here I just wanted to try them on but I had such good customer service that I ended up buying them right then and there plus they were cheaper than Amazon. Most comfortable running shoes ever! Thank you so much for your help! read more

Great friendly knowledgeable service. Went in to buy new shoes bcuz my Hoka's I purchased from another shop started squeezing my toes and bruising my toe nails. All I did was tell the gentleman I walk and do workout videos, he had me walk while he watched my footing went in the back to grab a shoe didn't even ask my size. I tried on what he grabbed for me to try and it fit perfect and my colors, he had me walk around the store then checked my toes and the width of the front of my foot again after walking. I've been using it for a week now and no probs so far, plus my new shoes are soo much lighter. read more

Bought my son Brooks Launch 3 here. Since the New launch 4s are out the 3s were on sale so we had to check it out. Our luck they still had his size. Good customer service. Not pushy at all. He let me try on the Kinvara and the Clifton 3. I wanted to see what the hype was all about. IMO the Cliftons felt better then the Kinvara's. Then he made me try on the newer New Balance it looked different has mesh now. And boy it was comfortable. Better then both the Kinvaras or the Cliftons. Felt like the Launch. I'm going back to pick up the New Balance. read more