I'm never a 5 star guy as there's always room for improvement but with that said Rudd Mechanical gotter done. AHS refereed me as well and I'm glad they did. I had electrolysis or something like that in my copper lines which has been a real pain in the butt. Reese came out and did what I didn't want to do and he did a bang up job! Where I would have been cussing like a sailor and throwing things, Reese kept his composure. He remained calm even when we sprung multiple other leaks after turning the water back on. The new leaks were no fault of Reese, they just happened. As a result, Reese had to come back and pretty much re-plumb the whole darn thing and now we are dry and happy like a baby! From the initial call to finish, two thumbs up, thanks! read more

We received this contractor through American Home Shield, avoid at all costs and find someone else. Same as the other reviews... They're horrible about communication, they don't answer calls, they show up late without any notice... They damaged personal property and said they would come back with some parts to fix it, never happened. These people are liars, cheaters and beyond awful!!! Check out their BBB ratings, they change their company name every so often but the details are all the same. Avoid them like the plague, total POS company and verbally abusive owner. He threatened me when I called to follow up about their ETA to repair our personal property that they damaged. Ended up having to hire & pay someone else to fix what they broke. read more

Avoid at all costs, these people are total crooks. They broke personal property when installing a water heater, refuse to fix it or pay for repairs. They don't answer phone calls, show up late with no notice and send random bills for hundreds of dollars with no receipts or record for charges. When asked to provide proof of "additional costs" they refused to provide receipts, refused to send an itemized invoice, refused to provide proof of any form of reputable evidence to back up their claims for "additional" charges for "parts" needed to complete the job. I tried to discuss over the phone, immediately they start screaming instead having a rational conversation. These people are unprofessional, incompetent and bad news. Report them to the BBB and find someone capable of doing a good job. read more

I have AHS warranty who referred me to Rudd Mechanical (720-429-1415). Reese, Rudd's service technician, was prompt, courteous and professional. I was not sure where the leak under my sink was coming from and Reese found the problem immediately--a cracked garbage disposal. I did not select this as one of my 10-items covered, but lucky for me Jessie had a replacement on the truck and changed out. Excellent customer service. read more

I called AHS and told them my water heater flooded my basement. They sent out Rudd mechanical, the plumber said he could not see were it was leaking from, so he left and said to call when it starts leaking again. WHAT so my basement could flood again!!! Any plumber knows when the heater is drained the rust settles and seals the hole temporarily. So we had to go buy a new water heater and install it. read more

They never even made it to my house. I have 1st American home warranty and they referred me to Rudd. I made an appointment for 2 nights out and never heard from them. Called them after they were an hour late and the calls go to a voice mail which is full. 1st American dost care either but that's another review... read more

American Home Shield will hire or contract the cheapest repair service company possible. (8 Months and no new pump) I filed a warranty repair for a Whirlpool hot tub, I paid the required $100.00 fee for the service on Sept. 2017. Rudd Mechanical came out of Aurora, CO 80015 for first visit determined that the pump needed to be replaced. After about 4 visits to my house, Rudd order the wrong pump least 3 times and had to cancel or missed the schedule appointment 2 times. Today's date is May 23, 2018 and the pump has NOT been replaced. AHS and Rudd Mechanical are point the blame at each other. Both AHS and Rudd Mechanical customer service is very poor. I DO NOT recommend AHS as a Home Warranty company or Rudd as a Home Service company. 8 Months and no new pump. read more

My home warranty company contacted Rudd Mechanical to repair a leaky faucet. They are supposed to contact me within 24 hours. Two weeks later and calls only made by me, an appointment was set. Their repairman came to my house and once he left, I noticed that the leak was a lot worse than before he "repaired" it. I called my home warranty company to have them contact Rudd to come back out to repair their repair. Once again two weeks later and six calls from me and the home warranty company, an appointment was set. I took a day off of work and when they weren't there at the appointment time I called the Rudd office and was told they cancelled my appointment the day before with the home warranty company. They also informed me that my home was out of their service area. REGARDLESS of their sudden change of service area, they made my leak worse to the point that it floods my kitchen counters and they also collected a $75 service fee on their first visit. Where is the pride of doing a good job, of doing what you say you are going to do???? They came out and did damage to my kitchen but won't repair it?????? I would not recommend them to anyone. If you have a home warranty company that recommends them, you can request another vendor. read more

I have been leaving messages for service and a return call with no answer. I have attempted to contact for 7 days, calling everyday. I wish my home warranty company would use someone else that is more responsible. read more

I have AHS home warranty. We have had some minor things that need repair. The plumber has been out 4 times and it is still not fixed. He is always very late or doesn't show up at all when you have an appointment with no pre-warning that day. When you take 2 days off of work to be home for them, it'd be nice if they at least showed up at some point. He never called to say he wouldn't be coming. Instead I had 2 excuses a few days later when I did get a hold of him which were : "I didn't show up at 3pm on Friday because I was at a job til midnight and had no time to call you" and "traffic is bad, so I had to move things around and had no time to call you". So I guess this company thinks it's ok to let the plumber "not even bother" calling when he has to no intention of making it over. Calling the offices was no help either. Our home warranty assigned them to us, so if you have to pay for a plumber, GO ELSEWHERE read more

Terrible service. It's rare that I'll write a bad review, but these guys deserve it. The Plummer came to assess the two toilets and kitchen faucet that needed repairs. He said he needed parts and would be back in a couple hours to fix it. I waited a few hours, and he called and said he couldn't come back today. 3 weeks later I called them to figure out what the deal was. They said they'd come at the end of the week. When they finally came back to do it, the guy broke a valve under my sink for the hot water. He said the job was done. I looked under the sink and saw it leaking steadily. Ran back out to tell him, and he said he would come back the next day to fix it, and no call no showed. Oh and the on/off valve for my toilet doesn't work, and I still don't have hot water in the kitchen. read more

They were great! we had a pipe burst in the basement and they were able to come by the next day. The plumber came in and had our water running back in the house within 30 minutes!! read more

I too have AHS warranty and called in a pipe leak. The other reviews pretty much say it all. Reese is courteous and initial visit was timely. We are now at 4 weeks and still no leak fixed. Only followup has been by us and they set and missed one appt to fix without contacting us. read more

I spent my Saturday waiting for my plumber, no phone call, no show. Voicemail full no answer. Rude. If you get a phone call from 720-429-1415 don't expect service. read more

My 40 gallon water heater was going out, so I called American Home Shield (my home warranty company) to have someone come out and replace it. They assigned the repair to Rudd Mechanical. The technician came out on January 9, 2019. The replacement water heater he brought was a 50 gallon tank and it was too big in diameter to fit thru the door of the water heater closet. Instead of going back to their shop to get one that would fit, he asked if he could remove some trim to make it fit. I assumed he would do this neatly and put it back when he was done. Instead, the trim was broken, and the door jamb itself was badly broken (pictures enclosed). He also did not install a drip pan, and said he would call the next week to come out and get that in. When asked about the damage to the door jamb, I was told that he would have to talk to his boss. The tech scheduled a return visit on Feb 8. When I asked about the repairing the door jamb, I was told that it was not their responsibility. I called Rudd directly and spoke to the manager/owner (not sure which). He also told me the repair was not their responsibility. After some discussion, he told me that he would have the tech measure the door jamb so it could be repaired, which he did on Feb. 8. He returned on February 9, installed the drip pan, and "repaired" the door jamb and trim. All they did was sloppily nail the broken door jamb back to the stud, and used some gloss white spray paint to cover up the cracksThey obviously did not know what they were doing, and just did a patch job that looks terrible. The door jamb has a gap on the top left corner. The upper part of the door jamb is not even attached to the left upright support. Trim is still cracked and broken. I have white paint spatter (I believe it is enamel) on my floor. The hinges have paint on them. The owner is Rude and will not take responsibility to repair the damage that his company caused. DO NOT USE THIS COMPANY FOR ANYTHING!!!!!! THE ONLY REASON I GAVE THEM 1 STAR IS THAT YOU CAN'T GIVE ZERO STARS read more

Find someone else to do the work if possible! Unreliable and communication is non existent.

Horrible company! Have a home warranty on our home and this company was contracted to do the do the work for us. We set up a time for them to come and they said they would be here between 9-11am. Well, finally by 12 noon I called the company which then went to voicemail. I called our warranty company and they got ahold of the company and said they would have a tech come out this afternoon. Finally the company itself called me and said someone would be out this afternoon and they got busy this morning. I asked why no one called and the lady in the office said, well the tech should have called you- rather than just apologizing she placed the blame on someone else. She then told me a tech would be out by 1:30. 2pm rolled around and I called my warranty company and just told them to switch providers because obviously Rudd Mechanical could not do the job nor provide decent customer service. Not even an apology for screwing up the time! I WOULD NOT recommend this company to ANYONE!!! Horrible!! read more

If zero stars was possible that's what I would've given them. First American Home Warranty contracted them to us for a simple garbage disposal replacement. Not sure why they contracted a company that is located almost an hour from our location though. Initial diagnosis-visit was fine, however a rep from FAHW said that wasn't even necessary, the company never showed for the actual repair. After being an hour late I called and the owner hadn't even heard from his own service technician for almost 2.5 hours. I called FAHW and a rep contacted them, this is now over two hours after the appointment was supposed to occur. The rep talked with Daniel, the owner, telling her that someone would be out to fix it and would call me an hour before coming. Now 6 hours since when they were supposed to be here, they never called and never showed. Absolutely terrible business and how they are in business is beyond me. I got a hold of a regional rep from FAHW and I am being refunded my service call fee, as well as getting a local company to come out and fix it. Stay away from Rudd, if you want anything actually done go with somebody else. Rudd had also marked the claim as completed-closed through FAHW which was a total lie. So not only did they lie to me, they lied to the warranty company. read more

Terrible service, came into my home and made a complete messin my kitchen. Threw my kitchen mat out in my front yard full of black grime. To add insult to injury he didn't even unclog my sink, I was left to clean up behind him. I will never use this company again for anything. read more

My home warranty company hired Rudd to fix a leaky toilet. I was told I would be contacted within 24 hours, a week later I still had not heard from them. I called, got a call back a day later, set an appointment for the next day. Rudd did not show, I received no notice of cancellation or re-schedule request. I would not recommend them. read more

We had a great first visit from RUDD Mechanibal through AHS. Within 24hrs after we submitted our AHS claim for a broken sump pipe, they called, came out the very next day, and assessed that the pipe needed to be fixed. Great stuff... but it all went down hill from there! After three weeks of waiting and water pooling in our crawl space, there had been no follow up from RUDD. I called AHS and it turns out that RUDD never submitted the claim to fix the pipe. RUDD finally came out two days later, but did a poor job -- the coupling they put on leaked and water continued to pool. I submitted a fix claim to AHS, but RUDD never responded, even after AHS follow up with them, twice! I finally called RUDD directly and was dumbfounded at the response -- "oh, I saw your address kept coming up, but I thought we fixed that, so I put it aside" -- completely irresponsible! We proceeded to set up an appointment for 9am the next Thursday to fix the pipe, but the technician never showed. So, I cancelled the ticket, called another plumber and am writing this review. STAY AWAY FROM RUDD MECHANICAL, THEY ARE NOT WORTH THE HEADACHE. IF THEY COME UP AS YOUR "AHS" VENDOR, REQUEST AN IMMEDIATE CHANGE. read more

Had a great experience with this company, when they other company told me I would be out of hot water for 7 days, this company came through and I had the hot water heater approved and in 4 days with the approval of my warranty company. Have used them twice and both times, they were professional, on time and did a great job! read more

I am convinced if this company didn't have an agreement through warranty companies, they would have ZERO business. They had to come out 3 times to my home and still didn't fix the issue but put a bandaid on it. They were supposed to come back and just...didn't. Set up another work order, they never called to set up an appointment then I received a "How was Rudd mechanical" email. I then called to let my company know they never came or performed work to where they set me up an appointment through them. Come my appointment time 10am, I had to call at 10:15 asking if they were still coming. They "had a busy morning, got a flat," and said they would be there in the "next 2 hours, maybe more." When I asked for a specific time frame due to arranging someone to be there, they, after 2 calls, said between 2 and 5pm. RIDICULOUS! If possible, avoid company at all cost. I am amazed warranty companies still use them. Probably cheaper due to the work arounds and lack of work they actually DO. read more

This company is an absolute disaster with an even worse ethical code. They were dispatched to fix a leak in my basement from the main water shut off. The came, tightened the valve, and left. They did not check their work, and I ended up needing them to return. They were unable to come to my area for an entire week, and once the appointment came around - I never received an email notification of the two hour time frame the day before, as promised. The day of the appointment I called the office with no answer, left a message that was not returned. A few hours later, I called the office and left a message again to no avail. A couple hours later I get a call from Reece -"the owner" saying they had vehicle issues and would need to reschedule. This is a Saturday appointment, that was already a week out from the dispatch, and they wanted to reschedule to a Thursday - almost another week out. I asked if they would be able to make any sort of accommodation due to it being their mistake in the first place....He said there was not. Why would AHS subcontract them if they are way out of area and do not have the proper "skills" as Reece stated, to preform the scheduling. They lack the skills to accommodate customers when they have made a mistake. End of story. Reece was rude, inconsiderate and does not represent his company with a strong moral or ethical code. In Rudd Mechanical's eyes, the customer is at fault for choosing a home warranty that subcontract them. They have been removed from the list of companies allowed in my home to "fix" a plumbing issue and I hope you all do the same. read more

My home warranty company recommended RUDD to repair my instant hot water dispenser. They came to my house 3 days later and diagnosed the appliance was broken. I was then told it would take 2 weeks to order a new item. After 3 weeks, I hadn't heard anything from them regarding the status of the order. I called and set an appointment for the next available time. The appointment was scheduled for 3:00. I had to have a friend take off work to meet them as I was unavailable to be at the house. At 3:30, no one called or showed up. I called and talked to Holly (the rudest person I have ever had the displeasure in speaking with) and she transferred me to Dan (the owner). He then informed me that they were "running behind" and weren't going to make it to the appointment. He then preceded to tell me that the appliance had never been ordered and that my claim had "slipped through the cracks". When I expressed my frustration and displeasure he did nothing to try and remedy the situation, other than reschedule me for the following week. My friend called to try and work something out and was threatened and hung up on. I would NEVER recommend this company to anyone and have told my home warranty company to take them off the list! Still shaking my head at the complete lack of professionalism and customer service this company displayed. Unbelievable!!! I wish I would have read the many other dissatisfied customers before agreeing to have them service my appliance. read more

Worst customer service EVER (not to mention, they NEVER answer the phone). My home warranty company also dispatched Rudd Mechanical. After two days I did hear from Holly. She was the rudest person I have ever come across. She couldn't find our dispatch # and asked for a phone number. I asked her which phone number she needed, mine or my husbands. She proceeded to go on a rude tangent of how many people she called a day and told me she could hang up on me. I told her she could do that, but I sincerely needed to know which number she needed...click...she hung up. Our home warranty company messaged her to call back, she did, only to tell me she could have someone out a week later....for a leaking shower (which is soaking carpet). I told her our home warranty company was dispatching another vendor....click another hang up. From reading the previous review it sounds like I should be grateful for Holly's rude, unprofessional, attitude. read more