So, Ruby's Diner is the main restaurant located within the Citadel Outlets Mall, Commerce. So to begin the review, I highly recommend coming to this mall, it's really a great shopping area. And I recommend eating at Ruby's. We ordered the albacore sandwich combo and the mushroom Swiss burger combo. I guess the first thing that comes to mind is charm. It's a nice little restaurant to put on your list of places to go. This mall gets packed on weekends so come early, like right around noon. Our wait was 10 min, very nice. They have both table and booth options. The booth was instant, but we chose the table. The food was pretty good. Not huge portions, but we both thought 4/5 stars on our meals. Our waitess was Wendy. Awesome! So nice, and always checking on us. They have bottomless fries, which is cool too. The entire bill was $32.00, which is pretty inexpensive these days. I highly recommend Ruby's for the experience, the price, and also pretty good food. Photos attached. read more

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Good variety of food to select from easy to order and receive your food. The food was good nice staff

This place is great! I usually go to the other Ruby's locations that are on the pier but I think this one's my favorite. I never have to wait longer than five minutes to have someone check in on my party for drinks/to order, and the food always comes out quick! I don't recall names but all the waiters/waitresses that have serviced me and my parties have always been very kind and efficient. Food's great too, no complaints from me. Place is always clean which I appreciate. I look forward to coming here again and again! read more

Everything is excellent ! Staffs, place and foods. They served us also very fast and the food is hot. My grandma loves the chocolate milkshake as well. read more

it was our first time at Rubys Diner and we have nothing but great things to say about this place. Everyone was super friendly from beginning to end. Staff was great and service was amazing. Jason our server was so friendly and kind and we never felt like we were being rushed. Food was so good and savory. we can't wait to go back :) read more

Liked the decor. Didn't like the food. It was the normal diner food. Maybe a little better. I did like the orange juice milkshake. Fries were good. Burger was meh. read more

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El comida está muy deliciosa es muy bien es muy divertido mis niños asearon una carrito read more

Ruby's Diner - Cars - Diners Near Me - Commerce, California

An American classic diner. Perfect for Sunday dinner . The service, food & cleanliness is excellent. There was very little wait time. read more

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Food is amazing customer service is amazing 10/10. I love coming here and will always come back

We stopped by here for a quick bite to eat. It was ok. It was both exactly as expected and cooler than expected. The car in the middle was a neat touch. Also I don't remember many places with refillable fries. We did not get them but the idea is pretty cool. I didn't really like any of the food but the general experience of eating there was fun. The milkshake that had orange juice was a cool idea but it upset my stomach a little so I'd have to skip it if we came back. Loved: - Side: Fries Disliked: - Burger: Super - Shake: Orange 50/50 read more

While shopping at the outlets we stopped by to have lunch at Rubys Diner. Even though the reviews were bad on Yelp I still decided to give it a try since I have never been here before. Once we walked in we were greeted by a very friendly host and he sat at right away since it was not too busy. A few mins later our waitress approached us and welcomed us to the diner. Took our drink order and gave us time to make a selection for food. I ordered two classic cheeseburgers and a super burger for the three of us dining here. We chose Cajun fries and regular fries. Both tasted amazing and crunchy. The burgers were good as well. The diner was very clean and so were the restroom. The customer service was friendly, attentive and quick. I don't understand why they had such bad reviews, our experience here was amazing. I will definitely be back again next time I'm at Citadel. read more

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It was my first time trying out this spot at the outlets for a quick lunch and I'm sad to report that this is quite the disappointing burger. I ordered the classic Ruby's burger with cheese and fries. The burger was a 3 out of 5 for me on the dry side and not very tasty. It certainly lacked flavor and didn't give me a much of a wish for more of it. The fries on the other hand were pretty good 4 out of 5. Dunked in ranch (which was pretty thick and creamy) was even better. The banana strawberry shake was average - and didn't taste much like banana, and in fact tasted more like the cherry they threw on top , and it took way too long to arrive (almost at the end of my meal ). While it's a busy joint, some servers were more attentive than others. I'd probably never order the Ruby's burger again, and instead would give others a try. Ambience wise, it's super casual and very family friendly with booths and tables and they'll provide high chairs for kids. Parking: there's plenty of FREE parking at the outlets parking structure just about 5 minute walk to the diner. read more

Ruby's Diner - Classic Ruby's Burger with cheese & fries - Diners Near Me - Commerce, California

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Today service was bland. They were not busy at all. Had to ask our waiter for utensils. It was hard to find her, so I got up and went to the counter. It didn't feel like a restaurant experience, felt more like a fast food joint under staff where the employees were ready to walk out lol. I really like this place, it was disappointing!!! read more

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Decided to stop by here for lunch before doing some Christmas shopping. My party of 3 had to only wait 5 minutes before being seated. We were sat at a booth but the seats were falling apart and their menus were faded so we couldn't really see some of the items on the menu . We tried the chicken tenders with the ruby rings, a western burger with chili cheese fries, and a mushroom Swiss burger with sweet potato fries. Chicken tenders w/ ruby rings(onion rings)- chicken tenders seemed old and double fried, onion rings were okay. Western Burger with chili cheese fries - burger was okay, chili cheese fries were mixed with stale fries and chili was lukewarm. Mushroom Swiss Burger w/ sweet potato fries- mushrooms has no seasoning and bland and sweet potato fries were decent. Food was definitely not up to par and they really need to revamp the restaurant. Our server was nice, quick, and checked on us frequently. read more

A take back in time, Ruby's Diner is based on the earlier days of the American restaurant. The atmosphere, layout and menu is a throw back to the 1940s. The staff uniforms, equipment, and design of the place are reflective of the Swing Era. The servers, runners and managers were all very pleasant and helpful. There are are several food options on the menu. I kept with the theme. The Ruby burger, fries and shake was a good combo and very filling. Parking is available directly across from the restaurant read more

Ruby's Diner - Salted Carmel Milkshake. Deezaam! - Diners Near Me - Commerce, California

Service was spectacular! BUT ... beer selection is HORRIBLE!!! geez ... bud lite, corona, Stella, modelo, blue moon and Heineken? have a variety of some alternate types of beer!!! WTH! read more

Ruby's Diner offers a classic diner experience. The burger and fries are standard fare, but the Oreo milkshake stands out as a creamy and delightful treat. A solid choice for those seeking a straightforward diner meal. Cool car decor. read more

Ruby's Diner - Burger - Diners Near Me - Commerce, California

Food was incorrect. Never got all the items that belong on my salad. After asking twice. I as offered $5 off of a $16.99 salad instead of it being comped or it being made correctly. I told the manager I ordered a certain menu item. I will only pay for the item I ordered. Not for missing food. Do better please. read more

A rainy day at the Citadel during after-Christmas sales caused Ruby's to be totally busy, but the crew was ready, effectiv, and in sync with each other- service was great!! Due to the crowds, we sat at the counter which allowed us to watch the team work harder than any restaurant crew we've seen in a long time. Everyone working truly liked each other, and all communication was work-related and very professional. Our food arrived quickly and was hot and delicious. Our server was excellent. We made sure to complement management also. It was a pleasure watching a great team on a busy day! read more

Really good place, came twice. But the last time I came, I ordered takeout and opened the burger and there was a spider in it. Came to get a refund and Lena cussed me out. Great burgers, bad support. read more

Ruby's Diner - Spiders - Diners Near Me - Commerce, California

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This is a great place to stop for shakes, burgers, chicken tenders, and endless fries. Ambiance - Themed as a 70s diner all the servers are also in theme like something you'd see in Back to the Future in the past. Food - Ordered seafood combo platter which came with three shrimps butterfly style and three pieces decent sized pieces of fish served with coleslaw and endless fries. The fish and shrimps were a bit over fried but still great nonetheless. Tartar and cocktail sauce was also included. Chicken tenders were slightly over fried and slightly dried which would be unfair to compare against Raising Canes the current king of fried tenders but overall tasty and the sauces provided without asking by our server was great! Service - The server Melissa I don't know where to begin. Her politeness and speed joins many great servers that set the benchmark for excellent service. My wife and I had such a great time so late into the night and was worried coming in so closed to closing would dampen the experience. Melissa definitely made us feel so welcomed. I will definitely been coming back here. Melissa if you are reading this hope your future leads you to bigger restaurants should you enjoy serving. If our families were running restaurants we would totally try and recruit you!!! Parking - I can see this place being a nightmare to park during the weekends. A dedicate section for parking is provided but we watch people park there and not go to restaurant. I highly recommend this place and ask for Melissa! read more

Ruby's Diner - Diners Near Me - Commerce, California

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Service here is always great!! We got sited quickly and server took our order when she saw we were ready!! I love coming here!

Every thing was outstanding delicious food perfect Customer Service Store was Restaurant was very clean

Im so upset right now ! I ordered a salad to go and there was a roach in my salad ! I'm so disgusted and disappointed , you can tell they don't clean their Kitchen properly I want a refund read more

This was probably the worst Ruby's I have ever had. The service was okay but oh my god the food was inedible. I got the BLT and the bun was like a straight crispy paper. The fries tasted a month old and disgusting and the chicken tenders had a really off color to them. Their water is tap water which is undrinkable. The only thing decent there was their root beer shake. If it weren't for the location, I wouldn't even KNOW this a Ruby's. Super super disappointed and it was such a waste of money. The atmosphere was also super dirty and they didn't bother cleaning nearby tables. read more

Great ambience this restaurant reminds me a little of of homemade cooking. Service is always amazing and very friendly

Our first time here, food was great! Service was awesome! Shout out to Alicia, for taking care of us!

GM Pete Feliciano reached out to me, wanting to rectify my previous experience at Ruby's Diner at the Citadel Outlets & make things right. Planning on another shopping trip at the Citadel Outlets, I took him up on his offer, and came away a satisfied customer. Crispy green beans- https://www.yelp.com/user_local_photos?select=40Nq2iWX0oC_fEVH3-tSRw&userid=xsT4KZTu_KnOVavtuXn4RA Served w/ Buffalo ranch, honey mustard & regular ranch, the crispy green beans proved to be a great appetizer. Freshly fried, I kept telling myself the crispy green beans were "healthier" than French fries. ABC omelet- https://www.yelp.com/user_local_photos?select=gplWRTsgjEAcaJWGNfLYcw&userid=xsT4KZTu_KnOVavtuXn4RA An omelet made w/ thick cut bacon, pepper jack cheese & avocado. Served with RubySpuds & choice of bread. The bacon was just the way I like it - slightly chewy. Don't care for burnt to a crisp bacon. The omelet was well-portioned, and the RubySpuds were perfectly crisp on the outside, fluffy on the inside. I also ordered a RubyClub & Deluxe BLTA to go, which were also satifying to the tastebuds. As I ate my meal, I saw Pete stopping by each table, checking in & asking how was their food. He provides great customer service at his establishment, and went out of his way in handling my dissatisfaction. Plus, I have enjoyed the food I've had at Ruby's. Highly recommend! read more

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Can't believe this is the nearest Ruby's Diner to Ventura county. When I used to live in the OC, Ruby's Diner was my wife and I's go-to-spot for our early days of dating. So when we were shopping at the Citadel a few weeks ago, you can imagine how excited we were to see Ruby's there. It was definitely an easy decision on where to eat for dinner that day. Happy to say everything is just as we how we remember it from before, and even more. For my wife, she was excited to try the new impossible burger as she's gone vegan now. She loved it and said it might be the best impossible burger she's had. For me, I got one of my fav's which is the Guacamole Burger. I just love the amount of guacamole they put it on it. It was just as good as I had in the past. My son had a grilled cheese and he liked it. I tasted it and it was a very buttery grilled cheese. Even though we have the Camarillo outlets here in Ventura County, I can see my wife, son, and I heading to Citadel more just to go to Ruby's. Unless they build one closer to us someday.....wishing! read more

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Amazing restaurant hood food the swiss cheese burger with bacon was amazingly delicious and the best service by Ricky Amazing restaurant 10 out of 10 I recommend it read more

I love this diner so much. The food is always so good and well made. Staff is amazing and sweet. Waiters are always so attentive and give you the best customer experience. 10/10 recommend Atmosphere is very welcoming!! Very clean as well!! read more

The food was great and the waitress was very nice. I like the bubble gum machine and the Halloween decorations. I will definitely come back with my family and friends. read more

I like this place the burgers there are so good and my family love o so calamari it's amazing.

Been coming here for years. Waiters are friendly, cozy ambiance, and the food is SUPERB!

We had Ricky as our server and he was friendly, recommended the Hickory Burger and it was delicious. We were attended swiftly and would definitely return. Thank you Ricky cause the world needs more waiters like you that brings smiles and warmth while always being useful. read more

Ruby was a fantastic fantastic experience. The food was outstanding would recommend it to anybody. Especially if you're in the commerce area you should stop by for a good time read more

Greeter was dry! Not even a smile on his face. I felt sorry for him. Probably was having a bad night. Menu is extremely limited, not really the diner experience you'd expect. Vibe and decor is great, very cool. Food we ordered had no taste. If I could describe it in one word it would be "bland." Table next to us had an issue with the food quality, sent it back but changed their mind as they didn't want to be a pain to the server. The server proceeded to explain that they noticed the item was consistently coming out with the same poor quality and left it at that. Very odd comment to make. Server was friendly and the food came out quick. Not sure if that's a good or bad thing? Probably means most of our food was already cooked and sitting. Food quality 2/5 Food taste 2/5 Service quality 3/5 Service speed 5/5 read more

Ruby's Diner - Crispy green beans - Diners Near Me - Commerce, California

I love their shakes and great service. Really nice girls but there was a dead upside down cockroach next to me and I lost my appetite and couldn't eat. It's a dirty establishment. read more

Ruby's Diner - Dead cockroach - Diners Near Me - Commerce, California

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Walked inn to ruby's for a quick burger with my kids. The front young man was very polite and attend us to a nice table that we desired. Only problem was that I sat for 10 min and still no one assisted us , some folks walked inn to a table next to us and got served like kings , he even brought them drinks to start them off yet we're just turning all over hoping to get assistance, the individual walk bye us looking somewhere else. I told my wife and kids if they don't assist us within 5 min let's walk out. We did. The young fellow in the front desk told me if everything was ok and turned back to see the what happened. I told him everything is ok. Thank you. read more

This place is the all time favorite burger place of my kids. They enjoy the environment, the friendly staff from the host to the servers. As to the food of course Ruby's diner has almost everything on their menu from burgers to salads to chicken tenders to fish and chips. I have tried everything and by far my favorite will always be their Hershey's chocolate shake :D okay my favorite will be their Hickory burger and their Mushroom swiss burger. Again, you will always receive great service and great food. read more

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