They've must have cleaned up their act. The service was super as was the wine and Sam Adams. As I was debating between fish and a burger the meatloaf of all things grabbed my attention. Glad it did, well worth a try. We also had crab cakes which were surprisingly good. Not quite Boston good, but better than most chains. The salad bar was fresh and reasonably fresh. The crew restocking it could use a bit more training as they all but throw the restock in without much regard to how much fill is needed. All and all a good experience. read more

I was seated quickly. There was good, friendly service. The salad bar was good. The hickory bourbon chicken was surprisingly good (not dry at all) and I have no complaints. I'll be back later this week. read more

Ruby Tuesday - Hickory bourbon chicken - American Near Me - East Syracuse, New York

Sat at bar to have drinks and apps. Bartender finally acknowledged us after 10 mins and when she did was very rude and curt. We got drinks finally and didn't hear back from her at all. She didn't even come over to ask for our order. After 35 minutes we left without apps and left unfinished drinks. When we asked to settle our tab she still did not acknowledge us or say sorry. But she was quick to point out how to fill out the tip on the hand held device which I complied with a zero. I just lost an hour of my life that I will never get back. What a waste. Manager of the place is non existent. read more

Just okay. Salad bar is $10.99 and doesn't have that much variety. The $3 entree special might help make it worth it but you don't get much. Baked potatoes seemed old and so did the sour cream. Steak was okay although a small portion and the "blackened tilapia" was not blackened at all - it was lightly baked with an excessive amount of some kind of paprika spice blend. Supposed famous croutons were very greasy and gave instant heartburn. Some of the onions were translucent/old. And in addition to the entrees being $3 so were the drinks and that wasn't listed on the menu. $2.79 for a single cup of herbal tea that wasn't offered to be refilled and no sugar to be found on the table?! Restaurant wasn't busy at all but the waitress kept checking on us a million times so we felt rushed/pestered. Still left her a 20% tip because we felt bad but would not return here. read more

This Ruby Tuesday is by far the cleanest, freshest, and well staffed of them all. My server was prompt and courteous. The salad bar was clean, fresh, and well stocked. I had the mini-burgers which were hot and tasty. I drank a tall Blue Moon on tap and it was the perfect temperature. I highly recommend this Ruby Tuesday! read more

This was my go to when I was growing up because me and my brother worked at one for 8 years. The quality of food went down and the service was not what I was taught! Refill before they have to flag you down, asking if we wanted biscuits instead of just asking did we want them, mashed potatoes cold and turkey burger was not what it used to be. Need to step it up on quality not quantity, there's too many corporate restaurants now. The RD of the area is amazing Shaun Johnson and he taught us what to do. Looks like they need a little better leadership in this area. If your looking for an ok corporate restaurant its the place to go read more

This location renewed my faith in this chain. I had such a negative experience a while back. Happy hour? Yes please. I'll be back if I'm in the area. read more

Traveling through the area stopped by for lunch, I can only give Ruby two stars due to food great, staff was rude had waitress never stopped by asked if I needed anything she'll stop by tables in area no waiter or waitress waited on me whole time being at Ruby Tuesday. read more

My friend recommend to me. It's really very nice. I choose a 3- course meal. The bacon sirloin that made medium is delicious, it tastes soft and nice. The chocolate cake maybe a little sweat. read more

Outside of restaurant looks rundown. Wasn't sure it was still open until I saw cars in the parking lot. Walked in and no greeter was present. Went and sat at the bar. Bartender was busy making drinks with back turned. Took 5 minutes to acknowledge me. Ordered a margarita. Too much sour mix included. Turned me off from the drink. Expected better from the top shelf margarita. Ordered green bean fries. They were good. Crispy but just a bit too oily. Considering it was a margarita special and the green beans were a happy hour special the price for the taste/quality was ok. I will not be back though. read more

Service fine the menu prices are up and food quality is down. Salad bar ok ,I had dumplings for my lunch item they used to be good limp not much flavor. I was there about ten of one not busy I know why. That's a last stop for us. Sad to see all of these restaurants compete for the same people and screw it up Chef will travel read more

Food just OK...Service was OK until the server lost my credit card. They had it to charge my meals but it never returned to my table and they could not find it. OK, mistakes happen. However when the manager came over, rather than being apologetic and offering something for my troubles seeing as I now have to cancel my card, she was quite argumentative and made the motion of padding her pockets while stating "well, I don't have your card so I don't know what to tell you". Made me feel like it was my fault when they had the card long enough to charge my meals but never brought it back. Was called some 4 hours later by some other person saying I must have placed a to-go order because they found my card in the to-go area. Uh, no, I was dine in. Why the server placed my credit card in the to-go area is beyond me. Still, made to feel as if it were my fault, and still no offer to make it right. Just "oh, well". Of course I had already cancelled the card because who is to say they didnt give it to some other person with their receipt? Once again, most reasonable people understand mistakes happen but please don't come to the table stating it isn't your fault and there is nothing you can do. At least try to make an attempt to make this huge inconvenience that is clearly the fault of your establishment a little easier to swallow. Won't ever go back. read more

Sat down to have lunch. 5 minutes into my visit the female manager shrieked and yelled, "another one!.". The entire staff ran into the kitchen chasing the mouse. Disgusting is an understatement. read more

Love this salad bar. Have been here previously two times, once for lunch and the other for dinner. The staff and waitress are extremely nice and attentive. Wish they were open in more locations! Please open one in Auburn . This is the ONLY RESTAURANT that offers a salad bar! You would do well in our area. Thanks. read more

Preface: I noticed that Syracuse residents don't yelp. And I don't blame them. There's not much in Syracuse to get too excited about. So, I'm gearing all my Syracuse yelp reviews food reviews toward other visitors of the city who are looking for dining options. Sad to say but Ruby Tuesday may be one of the best bets for dining in Syracuse. This one is located near a circle of hotels including the Marriott Residence Inn. The salad bar is decently stocked with the inclusion of chopped ham and bacon. They also have perhaps the best croutons I've ever had. The croutons are dark brown so they don't look very appetizing but I think they cut them fresh from loaves of bread. I don't know what makes them so tasty and I briefly wondered as I was eating them if maybe they were deep fried? The salad bar is actually hearty enough to serve as a complete meal, and it's only $2.99 extra to add it on to an entree. The entrees are OK at best. The sides (mashed potatoes and steamed broccoli) were too heavily salted. We had an exceptionally excellent server (Ivan) who would have fit in at any high end big city restaurant. He was attentive, knowledgable, friendly, and all together very effective and efficient. Thanks for great service, Ivan. read more

Restaurant across from hotel so decided to stop for a bite after a long three hour drive. We enjoy our meal and the prices were reasonable. We would return. read more

Ruby Tuesday.. pretty darned good. Too many tables though and was difficult to get from our booth to the salad bar. The salad bar was fresh but for some reason the cucumbers were sitting in a puddle of water. Other than that, everything on there was delish. Jerk Shrimp, mango salsa,and pilaf. All very tasty with a moderate kick, the sauce was a bit to tomato-ish and sweet, but I still enjoyed it. The service was a young female who was more interested in the tables with all men seated at them and we were an afterthought..hence a small tip for her. read more

Bottomless salad bar was on point, with lots of good veggies. Beets were my favorite. They also had a bunch of pre-made salads - pasta salad, potato salad, and more. Thoroughly enjoyed eating something healthy after a long drive along I-90. read more

I give it a one star only because I can't go any lower. My buddy and I set at the bar. Our service was great and the food tasted even better. Then I watched the cook eating food from plates getting ready to go to tables. I brought it to the bartenders attention and the only concern she had was they were supposed to pay for any food they ate at the restaurant. In my travels I have found it the staff doesn't care the management usually cares less and tries to cover it with comped meals. I just won't go there any more and give them the review they deserve. read more

I popped in here and ate at the bar. The pregnant bartender was blah and sucked but the place itself was amazing. I didn't get any biscuits with my meal, had to wait a while for my drink refill. My moz stick were over cooked and say in the window for a while. The only reason it got 3 stars is because I love ruby Tuesday's but this experience was a no star rating. Do not comment on here "ruby Tuesday's " with a copy and paste response. It's unprofessional. As you have with all the other posts on here . Be personable read more

Terrible service slow food cold and did get what we order even when we mention problem .they said we it would be solved they forgot

Great article in the NYT recently about how Ruby Tuesday's is up-classing their restaurants. We found this to be true - appetizers were pretty good and a nice ambiance all around. Far be it from me to promote a chain restaurant, but in Syracuse the indies underperform so consistently that I've had to renounce my chain hatred. One of the better places to go on dreadful Erie Blvd. read more

Went here 4 times over last 4 days, it's kind of hit and miss to be honest. Food is good, the beer is cold but a little overpriced. Sat in the bar every time and dealt with three different bartenders. 2 of 3 were good, one was horrible and even rolled her eyes at our $9 tip on a $70 tab. that's a 13% tip for someone who was kind of crappy at her job and had to be asked EVERY time we needed refills because she was busy bullshitting with coworkers in an otherwise NOT busy restaurant. read more

Bring your coat, we went on July 4th, so cold and music so loud. the salad bar was almost frozen. Told waitress it was my birthday, so we got a free burger with our coupon, pretty empty .... read more

Worst ruby Tuesday's I've been to. They are doing some kind of margarita drink in their tall beer glasses. I ordered a bud lite and all I could taste was old margarita. Thought it might've been a fluke. Had another, same thing. Also had the crispy chicken bites. Sauce was good. Chicken was terrible. Not much meat, way over-cooked. And the shaved pickles on top were weird... Give me an actual pickle or some celery and carrots or something. read more

Service was horrible, and the lack of professionalism seemed to be pervasive throughout the organization. Don't try to order a salad. You'll be directed to the salad bar, and told to order a different side. I wanted a salad, and do not eat from salad bars! The food was unimpressive (and I'm being kind). Overall, a horrible experience. Consider this a negative 1 rating. Go to a soup kitchen, you'll be happier. read more

Never had a bad experience at this location. The salad bar is always stocked and clean and the staff are always friendly!

Came here for lunch. Salad bar was good but running out of some of the salads. The salad dressings were all mixed up with the ladles. Still don't k ow which one I picked. The burgers were good. Nice to order med-rare and actually get it that way. Overall place was clean, staff attentive. Definitely plan on returning. read more

Overpriced badly over seasoned food. I have been to other locations and they have been great. Not this one

Salad bar good. Wait staff moderate. Food ok. This place is usually fairly empty, so you'll never have to wait for a table, but the overall experience is 'Meh'. read more

How is this place not closed yet? The management staff is total bogus. It's almost less pointless to talk to a wall than to talk to them. Also, i went on a school trip, and we had our meals preordered, When we get there, their excuse for not having out food ready is that we called and "Canceled our appointment". The only reason this review is 2 stars instead of 1, is that the food wasn't that bad. Of course, that's after the hour and a half wait it took them to make a small bowl of mac and cheese. STAY AWAY read more

4 stars for salad bar. I have been to Ruby Tuesdays in other towns and this one meets the grade. Ever since they allowed the salad as one of the sides I have been a fan. read more

My family and I were so looking forward to eating at this restaurant,due to the fact that we saw this big commercial about there salad bar with 55 ingredients . We finally we're all off from work together so we decided we would stop and have some dinner. Big mistake we all would of rather ate at the nearest ponderosa with there salad bar. 1) The salad bar was terrible and very messy. 2) I asked if they had some apple sauce because my 6 month old son did not like his peas that we brought for him,this rude waitress said no we don't have any and walked away. 3) our waitress came back and I asked by any chance do you have any steam or cooked carrots and our waitress said no sorry. I said I don't understand you sell carrots on the salad bar but you can't cook 2 small carrots so I could feed my son,4). This restaurant does not compare to the one I went to down south, at least there they treated you with respect and the salad bar was great too. At 100.00 plus for 4 adults it was the worst place we have been too. I would not recommend this to any of my friends and family. read more

We have been going to this Ruby Tuesday location for a while. We really like the salad bar but the steak and shrimp we ordered was not up to par. The shrimp did not appear to be an actual shrimp but a flattened piece of fish which was deep fried and was chewy. The steak was just OK and not cooked to order - had the two steaks reversed as ordered. We did not receive any rolls either and thought they did not serve rolls any more with their meals. read more