Always happy to come here for gardening supplies, we've also gotten our Christmas tree here for at…read moreleast 5 years. Staff are helpful and the quality of products is great!

On April 22 I made a conscious decision to go in to urban feed and garden to purchase a tree for my…read morewife's birthday, instead of going to a box store to support a local business in my neighborhood. I paid about 40% more for a tree, a one inch caliper hornbeam in a plastic pot. The tree had a little bit of leaf burn on its new growth, but I chalked that up to being root bound in a pot, so I purchased the tree. I was landscape contractor for years, I have planted hundreds of trees so I planted this tree giving it the best possible chance for survival. With regular watering the leaf burn continued to spread, even though I held off on fertilizing the tree, until it showed signs of some growth so I wouldn't burn it or shock it. Last week I pulled it out of the ground because it was completely dead, when I did there was zero root development. Anyway, I know from experience that sometimes new plants just die but when I was running a landscape construction I warranted every plant I ever sold to a customer. If a plant died within the first year, I would replace it. I could usually bring these plants back to the vendor and exchange them for a new one, but those were real nurseries like Gurneys or Molbaks. I called this nursery and explained what I've written above and they told me they couldn't help me, I even asked if they would just give me another tree and they declined. We live in a different world, where accountability and responsibility are foreign to a lot of people. I won't be going back to Urban And garden.

The experience left me frustrated for sure, but primarily just confused. I contacted multiple…read morefurniture makers and ended up choosing UR after visiting their location. I ordered a custom-made table (basic but sturdy design, literally just a tabletop on 4 posts) and paid for it in full on Aug 3 2020. The first red flag was unresponsive and slow communication. Here's what I emailed them regarding specs (this will be important later): 08/03/2020: "Can you give me a rough sketch of what the finished product would look like? I want to make sure there's no ambiguity or points of confusion. I included my own sketch attached. Please call me when you have a chance." 08/14/2020: "Hi, I've tried to reach you by phone a few times regarding the desk." The 4+ months that followed can only be described as an excruciatingly slow and painful process as I desperately tried to garner any tidbit of information they were willing to throw in my direction. I can't post the entire thread because of character limits but here's a sample of me emailing them: 09/07/2020: "Hi, any updates?" 09/17/2020: "Hi Patrick, I have not heard from you in several weeks now." 09/23/2020: "Hello Patrick, I would really appreciate an update from you." 10/05/2020: "Can you give me a firm date on when will this be ready? I placed the order back in early August and it has been two months now." 10/23/2020: "I have not received an update in more than two weeks. Can you give me a firm date of delivery or at the very least some sort of timeframe besides "soon"?" 12/08/2020: "When will this be done? When I visited two weeks ago you told me it should be done before Thanksgiving." 12/15/2020: "I'd like the table that I paid for in August please" UR had me visit twice, on Oct 24 and on Nov 11 to see the tabletop in person to talk about the color. In both instances, I insisted on a dark walnut stain. I emphasized the reasons why I requested it, emailed them samples of the color, supplied photographs, and even pointed at samples within UR's shop that matched what I was looking. The staff, for whatever reason, seemed extremely reluctant to apply any stain at all on the tabletop and would give only non-committal responses in the vein of "We'll see what we can do". Eventually, weeks later, they claim the table is ready for delivery and send me a photo where they have already applied a finish without applying a stain. I have no explanation for their behavior but at that point I got fed up with the endless delays and inexplicable stubbornness and decided to walk away and asked for a refund. UR refused and said my only avenue for redress would be small claims court (quote from them: "we will look for the paperwork"). When I pursued that, the owner resorted to juvenile insults, emailing me that I "suck ass" then eventually getting his attorney involved. To their credit, UR *did* soon after fix their error and applied the correct stain. I visited in person and the table looked great! I secured and paid for its delivery myself and spent several hours setting it up at its new location. It was only then that I found out two things: 1. The table was the wrong dimensions, and too short by 10%. 2. The table was not actually flat and curved inward (see picture). Returning the table at that point was the last thing I wanted to do after everything that transpired. UR claimed that I had approved the shorter dimensions but I have no record of that in any of our emails. Instead, what I do have is multiple instances of me trying to talk to them to nail down specifications but having a difficult time getting a response from them (see emails above). I was never given an explanation for why the tabletop surface was deformed but the flaw made the table functionally useless for its intended purpose. I fully understood that the pandemic has thrown many supply chains into chaos. It makes sense that materials and delivery would suffer delays; to be clear I'm not blaming UR for that. But the issue here is that over the course of several months it was extremely difficult to get a hold of them or get any concrete updates, and what I did end up with eventually was seriously deficient on multiple fronts. Even though I eventually did receive a refund (thanks to PayPal), time and money was wasted on delivery costs and unnecessary court filings on my end. I'm sure UR lost a lot of money as well! But that was a result of some very basic errors on their end and I don't understand why they'd let this happen to them. Hence my confusion.

Great spot right in the heart of Seattle's "home improvement" neighborhood in SODO…read more - unfinished wood - beautiful finished furniture pieces made with reclaimed wood. - unique, one of a kind finds - custom furniture - other vintage pieces great for that industrial chic home decor Popped in over my lunch hour and was amazed by Urban Reclamations show room/shop. There were guys working on pieces in the back. Vintage pieces almost a la antique shop as well as the raw materials that you can purchase by the foot. My coworker is going to buy a piece of wood and make a shelf with industrial looking hardware. Very cool. The staff was super friendly. HIGHLY recommend.

Many visitors and shoppers tend to have an emotional connection to Kobo, formerly known as Higo. I…read moream one of those people who calls it Higo, before I will remember it is in fact Kobo now. Higo is the original shop owned and run by the Murakami family. This is one of the few businesses that survived the Executive Order 9066 written in 1942 with thanks to the non-Japanese friends of the family who owned businesses in the same building. Today, Kobo represents a new generation of local artists, selling gift items, crafts, tees, books, art, jewelry, and much more at varying level of prices. I highly recommend Kobo when shopping for unique gifts. When I recently visited, they had a glass artwork on display, art gallery style. It was also the yearly Nihonmachi celebration, and they had a table outside with an artist painting one of three designs on classic Japanese windchimes. I was thrilled to buy one of these adorable windchimes commonly featured in anime including Studio Ghibli movies. For those who want to read the long version of the store's history: https://www.historylink.org/File/9094

Lovely gift shop in the Japantown / Chinatown / International District area that offers an array of…read moreapparel and textiles, art, houseware and decor, and even the random novelty items. My mother picked up a really fun t-shirt from KOBO, and I found various gifts - including the Mari Ichimasu (a Seattle-based Japanese artist who works in stop-motion animation, painting, and drawing) book "Fur Coats & Backpacks", which includes the art of her collection of traveling cats & an accompanying poem for each cat. The perfect gift for my feline-loving friends. The staff were happy to let you browse through the store, and you can tell that they work to include items from the local art and design community while also carrying items with wider appeal. The prices may be a bit high? But I was less concerned with the cost of the items than I was on finding quality gifts - and KOBO has those in spades. I'd certainly recommend a visit.

I adore the Seattle Visual Comfort showroom, its staff, and the lighting selection. Someone is…read morealways ready to help and I have found the most beautiful fixtures here for myself and my clients. 5-Star!!

Showroom is by appointment only. Disappointed not able to browse. Looks live nice selection through…read morestorefront.

Oh no :( They are closed and I can't find any info online…read moreabout a new location. A sad day for plant enthusiasts in Seattle.

I don't believe they are in business anymore which is a shame I used to buy a lot of my garden…read moresupplies from them the staff has always been very friendly and helpful. They had a great selection of nutrients and other products that one would need. The price was very affordable.

Our family can't say enough good things about Kasala. We really appreciate the quality furniture…read moreand wonderful and friendly customer service! We will be life-long customers.

We worked with Rook, and they were excellent! Super helpful service; got great help and tips for…read moreour space, even regarding design elements beyond what Kasala sells. Rook is an expert in lighting and creating a balanced, cohesive space. Definitely go here first for some great options for your spot! We have had the Phinney furniture (love seat and arm chair) from here for seven years and it's held up super well. Really high quality especially for the price.

I found this place on accident, as it isn't technically open to the public -- or at least not…read morewithout an appointment. Either way, I found my way in and Brandon was very helpful. He showed me a great many pieces that would've worked for my needs. Several of the items were unfinished, pre-restoration, etc., but he was able to effectively walk me through their processes and help me to imagine what the end result would be. These guys are really passionate about what they do and it certainly shows. If you are looking for high quality mid-century modern furniture, all intricately restored by individuals with a discerning eye, this is your place! Check out their website or book an appointment, they may not always be able to spend time with you if you infiltrate the building unannounced like I did!

Just picked up a wonderful settee/loveseat from these folks. I cannot remember a better experience…read morein purchasing furniture. We saw the settee listed on Etsy, and they bent over backwards to show us the piece and helped us load the furniture. There was a deep and thoughtful caring involved in the packaging for the piece given the rain and transportation method. That definitely expressed the love they put into each piece of furniture. We will definitely be hitting Madsen Modern up in the future for other items. Thanks Brian!

I ordered furniture (couch and chair) three months ago, and wish that I cold comment on the…read moreproduct, but I can't, because it hasn't arrived. I echo what everyone has said about the terrible customer service. The couch has been sitting on a dock in Fresno since for over 6 weeks and the chair is on a van - somewhere - where it's been for the past month. No one can tell me where it is or when it will arrive. No one calls me back. I would never, ever order from them again. Go to Room and Board.

I bought a kitchen full of octagon glass knobs. The glass popped out of the brass hardware on…read moremultiple knobs. I called customer service and they would not replace them. They rudely offered me a 10% discount for each $16 knob that was defective. Does Trump run this company???? I have spent thousands on hardware with Rejuvenation, and they wouldn't replace a $16 knob that was defective?? Wow. Totally unacceptable.

We were lucky enough to have a builder let us get involved in our new house construction. We…read moreacquired doors, trim, flooring and the glass shades for the fixtures over our kitchen island from Earthwise. Fair prices anGreat group of people to work with!

Did ya ever wonder what.. if anything.. happens with all the great old fixtures when a cool old…read morehouse is slotted for demo? It is sad to see historic places ripped down, but don't worry, some items are stripped out and saved! Here is where a lot of useful vintage house parts now rest. They have a good selection of cool lamps, antique fixtures, doors, windows, cabinets, cool glass, dressers-- you name it. I always get inspired with lots of fun ideas when I come here. We went in this time looking for a 'pocket' door, the old kind that slides into the wall.. We were really having a hard time finding one online. Not only did we find one here, they have a whole section labeled "pocket doors" and we found just what we wanted- a 'real wood' door (not the plastic-wood-material-door-thing they sell at Lowes nowadays.) So now we have a door that needs a lil cleaning but was only $35 bucks. The wood alone is likely worth that. They work hard saving the vintage items from otherwise demolition death and seem to price it affordable enough so it can be 'loved' again. Pros: -Organized bins and labeled piles. -Helpful and knowledgeable staff. -Free parking. Cons: -It's like a warehouse shop so everything is covered in thick 'antique dust.' (but, it is kinda fun to clean off your own glowing treasure for the cost you pay. ;) Reuse, recycle baby!

I just submitted this to the Lowe's survey but I wanted to also share with everyone. I also come…read morefrom a retail management background and was fortunate to work for a fortune 100 company. I feel like companies that might not be considered that same caliber get beat up so I wanted to acknowledge what happened to us today. As customers we can come into a store with a chip on our shoulder already and we take it out on the staff. I remember the times I was on their side and had to descalate a customer issue. And I'm not saying that staff are perfect, or don't give attitude to customers, because it happens. When I am in those situations where I see how hard they are working to help the customer I choose gratitude and acknowledge that I appreciate them. A little kindness goes a long way. We stopped by around 2p and again at 4p: While, unfortunately, we had to cancel one of pick up items I want to express how amazing our experience was. The 1st visit was to discuss a replacement for the batteries. And the CS staff was awesome, while still being short staffed. The manager who worked with us after to see if we could get a replacement was also so nice. Unfortunately, the other pick up item, a tool chest, was dented when we got home so I immediately turned around and did an exchange and again the team at CS and pick up were incredible. During the holidays customers, I know, can be extra demanding and when you're short staffed it can affect morale but each person I engaged with went above and beyond and for that we are appreciative!

Waited over 39 minutes in the wood cutting area at 1 PM on a Saturday with zero assistance…read more Multiple employees walked by, and the customer ahead of me pressed the help button at least five times--no response. If the store advertises wood cutting, someone should actually be available to do it. Otherwise, don't waste customers' time with a help button that clearly does nothing. Called the store and also talked to customer service. ‍